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    Five Stars carpet Cleaning

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Five Stars carpet Cleaning

    Carpet cleaning

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    6 years ago

    They did an awesome job! Will definitely be hiring them again! Super friendly & quick.

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    Fresh Start Carpet Care

    Fresh Start Carpet Care

    (92 reviews)

    On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

    The owner was very responsive and polite. He took care while cleaning our carpets. I got quotes…read morefrom a handful of cleaners in the area and they were all pretty much the same. Our carpets came out great. They were in good shape before so I can't comment on stain removal or things like that. They came in at 8am and the carpets were mostly dry within 12 hrs. They will be our go to going forward

    Stanley Steemer - The living room they wanted to double charge us for even though they only were cleaning the area rug

    Stanley Steemer

    (61 reviews)

    South Reno

    My son, Todd Lovering, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas…read morein my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer's work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job! Stanley Steemer should refund the poor quality job in full.

    I recently found myself in need of professional carpet cleaning after my dog had a stomach isssue…read more My friend referred me to this franchise owned by a friend of her family. I asked for furniture cleaning and carpet cleaning in two areas - hallway and home office. I welcomed a highly professional technician named William. I had an appointment and had to leave but my husband was here. I returned to wonderfully clean furniture and hallway carpeting. Unfortunately, the home office carpet still smelled awful. I contacted management and they offered to come back the next day. This was Friday, I asked them to come Monday as weekend was busy. Techs were here first thing Monday. They recleaned the entire area. So far all we smell is clean carpet. I really appreciate the professionalism and attention to customer service. I will definitely use this service again and will recommend them to anyone.

    Five Step Carpet Care - Residential tile & grout cleaning

    Five Step Carpet Care

    (22 reviews)

    I rented a Rug Doctor carpet cleaning machine 3 times in the past 18 months. Each time, I've also…read morebought the Rug Doctor "oxy-steam carpet cleaner", to a cost of $50+ poorer each time, and that is if I've returned the rental in the 24hr time-frame. My self-cleaning process has gone something like this: go to the grocery store, wait in a line, pay for a rental, roll a machine to my car in the parking lot. Load it in the trunk, unload it at home, find lots of hair leftover in the machine, clean it out first, yuck. Put the cleaning solution in, add the hot water, and get wet! Seriously, I'd fill the reservoir with hot water and solution, while spilling some of the mixture on my clothes or feet or both. Roll the machine with some number of gallons of cleaning solution to the offending carpet. Turn on the machine and prepare for vibration city. 2 minutes later, the cleaning solution is gone. Repeat the steps starting at filling reservoir, getting wet, then restarting the cleaning where I left off. Maybe I'd finish a room with solution left over, and when that has happened, I'd then decided I should keep up the process with another room; after all, I rented the machine for 24 hours, so I may as well maximize my rental. Repeat, repeat, but oops, the cleaning solution runs out. Then during the next afternoon, I can still feel dampness in the 'cleaned' carpet, and I'm saying to myself, "oh shoot, I've got to get that machine returned before the 24hr time runs out". Which usually means an extra errand stop for the day. Late Monday afternoon I realized I needed to clean the carpets in two bedrooms, and for one of the bedrooms, I had need to get it cleaned before Thursday. I contacted Wes at Five Step Carpet Care, asking if they had any openings on Tuesday or Wednesday. I heard back from Wes via email, then by phone, within the hour. This company fit me in the next day (Tuesday). They arrived at the earlier part of what they committed to. Before they started the cleaning process, I was given a business card describing their 5-step system, and was even more pleased when I learned they use non-toxic and biodegradable chemicals. The two bedrooms, (which were cleared of most furniture), along with a strip of carpet in another bedroom that I requested after they arrived, took only around 30 - 40 minutes, and only cost me a few dollars more than my DIY sub-standard process. By the end of the day, the cleaned carpet was not looking soiled anymore, and it was dry. I never had this kind of result with a DIY process. Plus no worries with logistics for picking up, dropping off, buying chemicals, or making a mess of myself.

    Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

    Five Stars carpet Cleaning - carpet_cleaning - Updated May 2026

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