Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

As a first-time buyer, I was excited to purchase a vehicle, but the experience was extremely…read moredisappointing! I was told I would receive the vehicle the next day, but delivery took a full week. The timeline changed several times, communication was inconsistent, and it was difficult to plan around my full-time work schedule. Throughout the week, I was told the delay was due to a parking sensor calibration. They only provided a loaner after the second day of waiting. During delivery, I noticed the passenger-side windshield wiper was missing. Two employees attempted to replace both wipers in the parking lot but were unable to complete the installation, and I left with the new wiper blades still in the back seat. Four days after taking delivery, I noticed a crack in the windshield near the driver's-side wiper. I contacted Steve Nafaa, General Sales Manager, who told me he believed it was caused by a rock before ever seeing the crack in person. Since he wasn't present during delivery or when the wipers were being replaced, I felt my concerns were dismissed instead of being fully reviewed. I later brought the vehicle back in and was told by Zach, the same salesperson who had attempted to install the wiper blades during delivery, that he did not believe the crack was related to the attempted installation. The handling of my concerns did not reflect the level of service I expected from a dealership that advertises itself as a top pre-owned dealer in DFW.

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

Riccio is the salesman to work with, he worked wonders for me and my family. The whole time was…read morevery pleasant only dealing with him thru the entire process. I will definitely be coming back to this dealership when I'm ready for a third row vehicle!

Alec is my and he is amazing. He does a great job to make sure that all needs met. Make…read moresuggestions helps with advice. He is very appreciated. I particularly enjoy his pleasant, professional, respectful demeanor. Thank you for having such a excellent person on your team.

Called to see how long it would be to remove a service code that was popping up on the vehicle…read more They stated it would take 8 minutes on the phone so I came in because this time was realistic. Once I arrived, they told me it would be 15 minutes for them to remove the code. Then I waited 40 minutes for them to remove a code on the car. I would have preferred they stated the truth from the beginning. However the positive news is that they fixed it and for that they deserve 3 stars.

Took my car in because I was getting a check engine notification and light. I first took it to my…read moremain mechanic and he ran a diagnostic. Came back with piston misfire in cylinder 4. He recommended I take it to the dealership because car was still under warranty. When I got to Audi Grapevine, the light turned off. The service rep told me they couldn't do anything unless the light/ issue was present. So I left. 2 days later, light came on again. Took it back to my mechanic, he checked, said now it says misfire in all 4 cylinders. I immediately drive to Audi. They finally see it, go to check it, then say nothing is wrong. After I leave, about 2 weeks later, the light comes on again. I take it back. They go to check it, they say nothing is wrong. As soon as I get back into the vehicle, the light comes on again!!! I drove right back to the front of the service shop and tell them that clearly something is wrong! They want to keep my car for a day. Next day they call me to tell me they want to keep it for 1 more day. I said ok. I go to pick it up and they said it was the battery. I get a new battery. This is a 2023 car. It's two years old. The battery should not be bad but, maybe it's a one off. I leave. 2 weeks later, light comes on again. Same codes. I take it back. Now they want to keep my car for 3 days but, a winter storm is coming in and they will be closed the day I'm supposed to pick it up so they need to keep it for an extra day; 4 days. I asked for a loaner, they don't have any. Disappointing. Finally, They tell me it's the battery... again. I'm super frustrated because now it's clearly NOT the battery. I said give me my car, I'm taking it somewhere else. I pick up my car as soon as they open the next day; a Saturday. It's winter so it's still dark in the morning. I leave and go to work. I'm the only person at work on the weekend. I park in a huge open lot. I go to lunch and notice a HUGE SCRATCH on the front bumper and under the driver side headlight! I called them to get the managers name, which they gave me the wrong name and email. I looked online to get info and tried to email them (with photos) and they would NOT respond. I email 5 people. I specifically wanted this documented rather than just going in to "talk" to someone. They denied the entire incident until I reached out to corporate. 6 weeks later, I then got a response. They looked at the cameras and confirmed that my vehicle didn't arrive with that damage so they offered to "fix" it. All they did was try to buff it out . I was very upset but because after the buff, I could see cracks in the bumper BUT, because I left the lot, and didn't inspect my vehicle before, they still denied any actual wrong doing and would not replace the bumper. Despite the damage being right where their techs were working on my vehicle. I know because they sent me a video explaining the suggested repairs while they had my car, and I could see the techs equipment in the exact spot the damage occurred while the tech walked around my car and filmed it. Don't EVER leave that lot without inspecting EVERYTHING INSIDE AND OUT!!!! The service shop is not there to take care of customers. It's a front to make it seem like they are there to help but it's just to sell vehicles. All my service is done by my own mechanic. Most if not all the mechanics at this shop were all once Audi mechanics and know euro vehicles very well. And their customer service is TOP NOTCH! I rather spend my money with them. The vehicles are nice but, the service shop is trash.

Quick oil change service with a free wash New facility…read more Note you don't pull into the service center but follow the sign around the the back cot Great waiting room Tucker took care of us a fine young man

horrible car dealership make sure you know what your doing before you come here, they will take…read moreadvantage if you don't. bunch of scammers

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

I should be allowed to give a 0 star review!!!! This dealership cannot be trusted. Their error in…read moremy mailing address, prevented me from receiving a 5K incentive check and they are unwilling to resolve their mistake. They expect me to wait an additional 10 weeks minimally. The finance director ZAK apologized for the dealership error AND then told me the apology was all he could do!!!!! The dealership is beautiful the cars are beautiful- the sales and finance staff are horrible. lastly i repeatedly asked to speak to the GM o to the controller and was refused.

Great service and treated really special today at Grubbs. Luke Snowden is our Service Specialist…read moreand he helped me get my Q60 in great shape, and serviced it like a true pro. Very impressed at the way he treats customers other than me. If you want an Infiniti, you need to make sure Luke is your service manager ! Brilliant experience.

This was our second time purchasing a vehicle from Grubbs Infiniti. Our first experience buying our…read moreQX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time around was a completely different experience. My biggest issue is with their $2,500 "luxury package." It is listed as a line item, but we were told it could not be removed. The package supposedly includes several things, including having the vehicle detailed inside and out. If you are going to require someone to pay $2,500 for a package, then I feel like the things included in that package should actually be done and done to a high standard. We initially looked at an Armada. There were broken and missing pieces on the vehicle, and the interior definitely had not been properly detailed. You could literally run your hand across parts of the carpet and feel the grime and stickiness. We brought this up and were basically told that it must have been missed. We ended up purchasing another QX80 instead. It was still in the shop at the time, and we were told it would be detailed and delivered to us, so we trusted that it would be taken care of. Unfortunately, when it was delivered, it was once again dirty. There was grime inside the vehicle, the wheels were filthy, and there were still hard water spots all over the paint. Then a couple of hours later we opened the center console and found a cockroach inside the vehicle. At that point this went beyond just somebody missing a spot while detailing. We were also given a remote/key fob that didn't work and were told to just replace the battery. Obviously a battery isn't expensive and I can change one myself. That's not really the point. The point is that when somebody spends this kind of money on a vehicle, especially from an Infiniti dealership charging a mandatory $2,500 luxury package, these are things that should be checked before the vehicle is handed over to the customer. We were eventually offered a $200 gift card, but after paying $2,500 for a package that was supposed to include detailing and receiving a vehicle in this condition, that honestly felt more insulting than helpful. I'm not writing this to say Grubbs Infiniti is a terrible dealership. Like I said, our first experience with them was actually very good. Maybe this was just a bad experience this time around. But I do think people should be aware of the luxury package and ask exactly what they are paying for. If you're buying new or used from them, especially if you're being required to pay for that package, inspect the vehicle closely before you leave or before accepting delivery. Make sure the detailing and everything else you're paying for has actually been done. When you're buying a luxury vehicle from a luxury dealership, I don't think expecting it to be clean, inspected, and properly presented is asking too much.

My engine light on my 2026 GMC Canyon came on March 26, 2026 with only 879 miles. It was a Front…read moreBumper shutter replacement. Completed on April 23, 2026. Couldn't understand why so long. Was told body shop was backed up. When repairing the shutter replacement, the body shop broke the front left headlamp fascia bezel. Took forever to have part ordered and delivered. Part finally came in and damaged part was sent to paint shop but was painted the incorrect color. Picked up truck on August 6, 2026. Almost 90 days. Very disappointed with service.

It's upsetting to write this bc I've been giving my money to Freeman for over 8 years and have…read morepurchased multiple cars from them. Sadly my tech left to grow his career else where. I had my Cadillac serviced Tuesday June 24 with Edgar. I asked him repeatedly if the back up camera was working properly. He said he would check it one more time and let me know. He never let me know. I had to call him and follow up. When I got home from travels of course the camera wasn't working properly as I asked. I called Edgar June 27, left a voicemail telling him the vehicle wasn't fixed and he needed to call me back. It's now July 1 with no call back. Lucky I called my old tech at his new location and he fixed me right up! Unbelievable Freeman GMC. Losing long term customers after I just spent 300$ on a battery I prb didn't need.

Manton is the best sales guy. He is so knowledgeable about the products he sells!…read more Love my new to me X3 M40i.

Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny