My daughter has a sweet tooth and when I found out that we had a place in Rochester that makes…read morecrazy big milkshakes, I figured she would love to come get one for her birthday. Things started off great. The servers are very welcoming! We got some water run over, I don't love that they don't have menus and that you have to use your phone. I understand the "convenience" but it's much more convenient to just have a menu. So, we ordered and the pretzel came pretty quick which we got as an appetizer. Four stars it was very yummy, honey mustard was good, queso was good, too much salt on the pretzel though, way too much salt lol, but it was good. Then there was a bit of a wait for our burgers, not forever but a little bit of a wait. The portions are interesting. The fries are shoe string which I personally think is the crappiest form of fry in existence so that's one strike. One of our fries was normal and one of them was bacon and cheese. It was okay but it's a fairly small portion of fries for a $20 dish. As for the burgers we got a plain burger with mozzarella cheese and we got a double burger with onion rings bacon and barbecue sauce on it. They were both good, buns were good, burgers were good, No real complaints but also not like wow I want this again. A bit pricey for what you're getting especially with the slow service.I would say the burgers are similar if a little smaller than Bill Gray's. Then we had a bit of a stumbling block. At this point it was about 5:40\ 5:30 and they were in full swing for dinner Rush on a Wednesday and very understaffed. After half an hour of waiting for our server to come back, I had to get up and go to the bar to order the milkshake. At one point someone came and cleared our dishes and asked us if we wanted more water to which we said yes and they never showed back up. That's definitely a very strong second strike. Bill came to $72 which seems utterly ridiculous for a couple of burgers and fries, a pretzel and a milkshake even if it's a very impressive milkshake. I don't think it was a $20 milkshake. It had an ice cream sandwich on it, two brownie bites and a cosmic brownie. Frosting along the rim with some little candies kind of pressed into the frosting. It looked great and it was good, I just don't think it was $20 good. $15 probably would have been fair. Even though it took them a while to get our order and to get us our milkshake and I had to go track someone down in order to order it they were pretty quick to take our money when it was time to pay the check. They also do one of those awkward things where they have a handheld credit card machine that they pop your card into and set it down while they stand there and watch you put in the tip which I never love. All in all was it interesting? Sure and she really enjoyed it and that's what it was about. I don't see us going back frequently. Small side note for the colder months it's a relatively small restaurant and the front door opens to the street so every time someone either comes in or goes out a freezing gust of air blows through the whole restaurant so come dressed for cold weather.

Service was friendly & fast. Many gluten free options. I got a cold brew coffee can but it tasted…read morespoiled. They did take it off the bill. Portions are huge & I split a garbage plate. I wish the food came out hotter. It was lukewarm. Meat hot sauce has a kick to it which I enjoyed. Loved the peanut butter milkshake but wish the frosting they used on the outside wasn't canned frosting. Loved the peanut butter Ice cream. Peanut butter drizzle in the shake was a bit difficult to get through the straw. I would definitely come back to try another milkshake !

Went here for a work lunch and we had some tasty signature burgers and fries. I also had the root…read morebeer. Their famous burger has ham, mystery sauce, lettuce and cheese. It's all served in a clean, diner style atmosphere reminiscent on the Happy Days of the 1950s Americana.

Went to Tom Wahl's. The woman who took our order was very nice, and helpful. I have only eaten…read morethere one other time, and I couldn't remember what the experience was like. I ordered a Cheeseburger with Lettuce, tomatoes, onions, and mayo. She said Ketchup was at the table. I also ordered fries, and a drink. My burger looked delicious, but it had way too much mayo on it. I expected it to be out on like a thin layer, like at 5guys. It had like a tablespoon of mayo on it. The fries were perfect. They do not salt them at all, which I love. Being able to control the amount of salt on my fries was refreshing. They were hot and delicious. Their root beer was amazing! I would go there again just for that. Very bubbly, and taste is smooth, and delicious. I'm not a soda person, but this hit the spot. Best soda I have had in Rochester. My BF ordered the Wahlburger, and a hot dog. He couldn't stop raving about how delicious the hot dog was. He said it had the perfect balance of ingredients. He liked the Wahlburger, but said it was off balance, he didn't ask for mayo, but I guess it came with the burger and it was too much for him. He also enjoyed the root beer very much. He is from here, so he gave me the history. Apparently it is their trademarked, and they make it themselves. I thought that was awesome. I left there thinking, I preferred 5 guys. But I would go back again. I think the way to go is to order their specialty burgers off the menu and ask them to hold the mayo, or go light. I would like to find a burger there that I enjoyed, because their prices are more reasonable than the other local places. Definitely, try the root beer! I do like the way they have the restaurant decorated, and their artwork pays homage to the Rochester theater scene, which I found to be a sweet touch. The seats are like those old school A&W restraints back in the day. Oops my age is showing Lol

Update: They reached out, asked me for feedback and offered…read morefor me to come back. So I did. The experience was somehow worse! They got the order wrong, the fries were undercooked. One entire burger was missing. The root beer was still far and away the star of the show. Two strikes, I'm not sure I can stomach a third.

This place has came recommended by a friend, so I had to check it out . I love the 50s vibe . The…read moremenu was very familiar to another Rochester chain - Bill Gray's . I arrived just in time to get a root beer float for only $1.99 (available at 3-4pm daily ) I ordered a mushroom Swiss burger and an order of cheese fries . The burger was tasty but the fries were a bit of a let down for the price - not much melty cheese on them . Also , many of the tables were dirty - later an employee was cleaning them up so at least the dining room did not stay ignored . Overall , a nice spot for some casual food and drinks !

Great plates and their meat hot is top tier with a little spice to it. I tried the spicy chopped…read morecheese there too and that was a pretty solid choice.

Good food great people! Inviting and thorough! I recommend stopping in for ur next plate.read more

Great burgers! Reminds me of Tom Whals burgers. Cute little place. Fast and friendly service.read more

Welp....first time I got the food...burger was mid. Second time got the mozzarella sticks AND NO…read moreMARINARA??? WHICH IS CRAZY. 3rd time....a $5 a hot hog which was sooo small....I've given them chances but this was the last

My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was…read morea single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side.

First time eating at a shake shake. It was a cool experience. I wasn't a fan of their fries, but my…read moreburger was phenomenal. I had the French soup burger and it was a solid choice. My friend had the regular burger, and was jealous of mine. I liked that they served wine, that different, and they are discreet about it. Their wine comes in cans, so you don't stand out. It was a fast food environment but XL. Their staff very helpful and friendly. You can order at the register or at a kiosk. If you order wine at the kiosk you need to flag an employee to check your id, and they enter a code. So if you are opting for beer or wine, I would suggest just going to the counter. The place was spotless, wasn't too crowded for its location, and so didn't feel like the wait was long. After you order, you have a seat and they bring you the food. Next time I will try a shake.

The burger bar seems to think it is a fine restaurant . It used to be a good deal, but with…read moreeverything Wegmans does they start out at a reasonable price and then they cut the portion sizes and charge more 2 examples here - sweet potato fries not quite 2/3 what use use to get. No mixed mustard served with them. The wine by the bottle jumped from $22 to 32 overnight . Since I serve myself and bus my own table I expect a better deal than that. I will also ad that they place call in orders ahead of walk ins so be prepared to wait way longer than it should take for a burger and fries. The burger bar always seems to be understaffed as well. We used to have a burger and do the weekly shopping there .not anymore

Excellent burger with excellent service. Definitely hitting it up again on my next tripread more

My family and I came in to try this new location in Rochester and were really excited to try it!…read more The staff here was super friendly and agreed at this right away! We made our orders on the mobile kiosk . We ordered french fries with cheese sauce on the side a holiday cookie shake, which is sugar cookie, frozen custard top with whipped cream and sprinkles, a big Shack and a regular Shack burger. Everything was delicious, but I do have to say that I ordered my burger well done and I noticed it wasn't, but that's okay. I also really like in Henrietta that they have a drive-through, but they're lacking here in Greece which is sad. I hope to come back soon and try there sticky coffee, pudding shake that sounded really good. They were out of it at the time we went.

Ordered online a single burger. It was ready as promised at the counter and server was friendly…read more The store was clean and inviting at 11am. The burger with lettuce, tomato, onion was very tasty but so juicy that grease came thru the bag. Small for the price.