Stopped into eat with my family of 4 at 6:45 on a Friday night. It wasn't very busy in the restaurant. One person was finishing their order and then we were up. The person taking our order was friendly and placed our order correctly. Food is a bit pricey for burgers and fries...$73 later. Burgers were delicious and lots of toppings to choose from. One large fry would have been plenty for our family to share. They overfill the container and throw extra fries in the bag. Our food was ready in a reasonable amount of time Not impressed with the fact that pretty much every table that could seat 4 people was dirty. We actually knew someone eating there and snagged their table because they were just finishing. I would try ordering online for pick-up next time. read more

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We Love 5 Guys, not only do they have the best cheeseburgers in Rochester they pack the bag full of fries and my kids love the Oreo Milkshakes. Went in a hour before close after the kids football game and the customer service was amazing. Super Friendly staff & clean restaurant. read more

Are you in the mood for a good juicy burger? With a side of peanuts? ... then head to five guys. Customize your burger your way including one patty or two... will even do a grilled cheese for the non-meat eaters Free peanuts to snack on while you wait and super generous portions of french fries read more

Five Guys - two bowls of peanuts on a table - Hot Dogs Near Me - Victor, New York

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I am not rating the food or the friendliness. It is 5 guys... the food is... 5 Guys. The guys at the counter were super friendly and doing the best they can. I'm rating the system. Why would you take an order online, ask what time I want it ready, accept the order and the time, and then have it ready 20 minutes after the time I selected so that I can drive over and wait in the giant queue just like every other blockhead who came in and made their order. I do not understand the point except locking me in so when I drive up and see there's a 30 minute wait I don't just turn around and leave. Super irritating. The whole point of making an online order it so that you can walk in pick it up and leave. read more

first ever order and they messed up. Middle Aged adults that can't handle fast food work, the counters, floor and tables were also filthy. Overpriced low quality garbage. read more

I LOVE this Five Guys, I've been coming for almost 3 years. It's 40 minutes from my house but today we came back for lunch a second day in a row. Special shout out to Matt who is so kind and made my 6 year old feel special The burgers are just perfect. Fries are amazing. Staff and location is top notch. Love their app to order online. read more

the milk shake tastes better then the ones at Wendy', and the service was pretty nice, quick service, I love how the place looks it also smells nice, they have some quotes of how the food tastes, the burger was a little to big for my mouth lol, and the fries were the best. a little cold but still the best tasting food. my new fav place :3 read more

The service isn't super fast compared to most fast food places, but damn the burgers and hot dogs are amazing.

The manager is rude and yells at customers. You have to ask for salt I will go the Webster location l

Walked in to have dinner at 8:25 pm. Two other couples waiting to have their order taken ahead of us. One order was taken, leaving one couple and us to place an order. Waited 10 minutes, saw a total of 6 employees-one (the only one working) was sent home by the manager, one was sweeping the floor of the dining room, the rest standing around looking clueless. Neither us nor any other customers were acknowledged, except when the manager apologized for dropping the F bomb. The manager starting closing out one of the registers, instead of taking orders. The line was now eight deep. We walked next door to Jersey Mike's, where the outstanding service was both friendly and quick. Rating one star because the site requires a star rating. read more

Predictably good! Fast checkout, even though I changed my order slightly after we were given the total for the order. This place was hopping busy but it only took about five minutes to get our order. I ordered a bacon cheeseburger and the bacon was out on hubby's burger by mistake. I could not "just trade" with him as he gets toppings that I detest. The guy at the counter said he could redo my burger or just give me bacon on the side...I chose the latter and went back to enjoying my meal. read more

Delivery got messed up. Store blamed DoorDash who denied responsibility so no food and refund. I ReFused payment on my credit card to get the food cost back. DoorDash portion not cancellable. Food is good but experience left a bad taste... read more

Big difference in the staff working tonight and the people working Saturday. Little bacon burger all the way is always good. Hopefully the issues yesterday have been addressed and plenty of staff will continue to be works so burgers, Cajun fries, and shakes can continue to be on our weekend menu. read more

Five Guys - A difference a day makes and waiting until they have been open for a few hours - Hot Dogs Near Me - Victor, New York

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Burgers are so good the juices drip down your hand when you eat them. Its just the perfect ratio and flavor of everything is so good. Patties aren't too thick which I like.Simple yet delicious when you have a burger craving. Fries are good sometimes too salty though. Service is pretty good depends when you go. It can be a good wait but thats what you get when you order from somewhere better than fast food like mcdonalds. They are on Grubhub though which is convenient! read more

Made me poop myself at school. Here's a walk through of my day, I had a dentist appointment and by the time I would get to school I would've been at lunch. So my mother bought me a burger and fries, NOT knowing that later that day I would shit my pants all over Mrs Burks math class. So I ate and felt a little weird, but brushed it off. I walked into math and felt horribl. the next five minutes we're a blur, I was dizzy and queez. than, I exploded a whole nagizaki shit in my tity-whitys. The embarrassment I felt made me wanna melt just like the hot defecation I had left on this poor white floor. Mrs burk never saw it coming, and if you Mrs burk are reading this I'm sorry. and please, never tell amber Heard- abt this, I can't imagine what she would do to Johnny if she had this info. read more

We love it here for a fresh dinner! 2 things. Stay away is you have a peanut allergy and it's just burgers, grilled cheese, dogs and fries! Simple and delicious! We really like take out as the burgers melt together on the ride home to be even better! Very family friendly! read more

Five Guys is always awesome! I love the fact that they give you plenty of fries. Hamburgers are always great tons of toppings and fries are always fresh! Thank you! read more

Order takes forever even if you order ahead on the app ( can be more user friendly) and usually pretty busy inside, expect a wait even when no one is there but food is good and fries are plenty so I guess I'll wait lol read more

The burger was good. Nothing to write home about. I've had better especially here in Rochester where we're the home of the ground steak burger. The fries were nasty soggy/greasy. According to a friend of mine they're supposed to be that way. Uhh no fries are supposed to be crispy. Plus is they had malt vinegar. read more

Always loved 5 guys Burgers and this location is no different. Delicious, juicy burgers and amazing fries. My rating would be a 4, but their prices have gone up significantly, and it costs about $7 for a small burger now. read more

The other day I went to Five Guys in Victor to eat. I placed my order and went to sit down and wait. I waited 20 minutes and nothing. My number was #25. Order #26 came up and they yelled #26 to be picked up. I looked again at my order to make sure I wasn't mistaken...I had #25.... 2 minutes later they hollered #26 again. I looked up and shook my head no that it wasn't me. 5 minutes later the woman behind the counter hollered #26 AGAIN and all 4 people behind the counter looked at me...again I shook my head no. Now another employee screams #26 AGAIN!!! I look up and their all looking at me along with ALL the customers. Now a African American employee comes over to my table and everyone in the place is looking at me. He ask me for my ticket. I shared with him that I wasn't #26 that I was number #25. He asked to see it. I gave it to him and he says " Your right" !! Really??? Do they all think I'm stupid. Then he reads the receipt out loud. ( he was the one who took my order BTW) He said someone else must had picked up my order. REALLY???? You allowed that?? Don't you ask to see their receipt?? He goes back behind the counter. NOW I am going to have to wait another 20 MINUTES FOR MY FOOD!!! I only get 30 minutes for lunch. I waited 10 minutes and nothing I left....I didn't want to go to the counter to ask for my money back and make a scene and tell them that they were rude and disrespectful. I was humiliated and embarrassed by all 4 employees in front of all the customers in the restaurant. Thank you very much! Want to be embarrassed, humiliated, and belittled go to Five Guys!! Their great at it!! read more

We go to Five Guys when we want a meal we know will be delicious, no risks of it being bad. Service is always friendly and fast. I always order a little bacon cheeseburger, mayo, pickles, onions and hot sauce and it never lets me down. The burger with the bacon and toppings is in no way "little". It's more than enough, especially when you throw in a little cajun fry (absolutely plenty for two to share easily, don't be fooled and think everyone needs their own order of fries... I mean...maybe you do, and you won't see me judge. I'm just trying to save you some pennies for the milkshake you need to order). Ketchup with the fries please! The milkshakes are awesome as well. I'm really into the cherry milkshake, and ZB loves the coffee. Both are really good and round out an indulgent burger and fries meal quite nicely. Sometimes they get hammered with customers and the floors and tables get ignored a little but it's never enough to stop us. Just use napkins as your tray. Free peanuts to eat while you wait for your order! read more

Five Guys - Cajun fries! - Hot Dogs Near Me - Victor, New York

Best fries hands down! Easy ordering, I always place online for pickup. Anytime I'm in town I order!

I love five guys food, don't get me wrong but the reason I am writing this one star review is because of the customer service that was displayed. So right from the get-go, the girl at the register goes "are you gunna order?" in an annoyed tone. Clearly my mom was still deciding on what to get as she was still looking at the menu. And there wasn't anyone behind us so it wasn't like we were holding up the line. My mom asks her if the burgers were similar in size to a McDonald's burger. The girl rolls her eyes and goes "um we like to think we're better than McDonald's" in a very nasty tone. My mom said nothing about the taste of the burger, just the comparison in size. So we continue our order, then I decided I wanted a regular burger instead of the little burger. The girl sighed because that meant she had to change it in the computer. Heaven forbid. So we get our food, and my mom realizes they didn't put mustard on her burger. So she goes up the counter to just get a side of it. She standing at the counter for a good five minutes. The girl kept looking at my mom and just ignored her. Finally my mom says "excuse me" and the girl finally comes over. She asks for a side of mustard and again the girl rolls her eyes and huffs, basically chucking the side of mustard at her. This whole scenario is mind boggling to me. I work in the customer service industry. I get it can be stressful at times. But the way we were treated was completely unacceptable. Especially because we are paying $30 for burgers and fries! Very disappointing. read more

This is the best burger I have had! Nothing chinsy about toppings in fact the bacon was thicker than I ever had and I wasn't expecting a double when I order a burger! Well worth every penny. The workers were all up beat friendly and very knowledgeable. We will be back many times and hope for one closer to home to open soon read more

Five Guys - Hot Dogs Near Me - Victor, New York

Delish!! A little pricey for a "fast good" place but they don't skimp on the fries! Probably one of the best burger places I know of. I love that they have malt vinegar and you can even bring it home with you in the little containers they provide. The Cajun fries are great!!! read more

I have reviewed other burger places in the past and mentioned Five Guys being better. And I liked those other places! But Five Guys is the best of the best. Free peanuts greet you before you even order as well as the bags of potatoes they use to make their fresh fries. The little cheeseburger is just enough for me and they always give you more fries than the cup can hold; fills a paper bag! The Coke Freestyle machines make the the whole experience unique and the Victor location now serves milkshakes. Fries may be too greasy for some, but there is so much to love at this place. Even my mother who always walks away from a restaurant with some complaint said it was good! That is about the highest praise I can think of. Five stars for Five Guys, no doubt. read more

It's always a joy to go to Five Guys. The fries are good but I never ordered them since they just give way too much and I could never finish. The bacon cheeseburger all the way so delicious. The bacon cheese hot dogs also really good I get it with onion and barbecue sauce. I'd come here more often if it wasn't for all the calories. Definitely better than McDonald's. read more

Let's face it , Five Guys Five Stars. It's always a consistent Burger, and has all the toppings and has free peanuts and more fries than you can possibly eat, but the toppings the toppings are always so nice. The staff is happy to be there. I think that worked on that customer service part a lot. The ratings from around the country that are on the wall and huge type well they're true they're well deserved and if I was the newspaper I'd write him up to. Instead you just get this little tidbit here the social media site. enjoy the burger I always do. read more

Food is fine. It is the service from one particular employee that bothers me. Young black woman (no name tag visible or I would use her name) is just impatient and argumentative. Not only that but two times I have gone in and she has failed to provide us with milkshakes when ordered. Today she was particularly nasty and I wonder how it is she even has this job. I told her what we wanted but she huffed and sighed and rolled her eyes several times. She did not listen to me and then argued with me over what was said. Honestly, if my daughter had not been so eager for their overpriced burger I would have told her to shove her nasty attitude and gone elsewhere. I doubt I will eat at this establishment a third time. read more

I wouldn't (shouldn't) eat here every day due to the greasy, delicious nature of it, but feel free to indulge every once in a while! Great burgers! Fantastic fries! read more

The greatest chain burger joint for me. I love that it's the same quality west or east coast. Makes my move across America easier. Great Cajun fries, great burgers serves coke products. Free fresh peanuts and the place just looks clean. It's just a upbeat happy place. read more

Always great service highly suggest fries enjoy this location the most also love their soda machine. If you have never been to a five guys it's fun to go for the experience. Feels like an American burger joint. Peanuts are stored in giant bins for customers to eat while you wait for your order. The fries are my favorite item here there is option of seasoning and they also do provide vinegar for those looking for something different. Very rarely have I had to wait in a line of more than 2 people here. As you order the cashier will yell burger slang to the staff so they know what to begin cooking for your order. The Soda machine is fun for those who have never used it to create endless mixtures of soda options (Peach Sprite is my personal Favorite.) order is called by number so make sure you are paying attention. Large amount of seating including umbrella tables outdoors, large tables are the most comfortable the raised ones are a little awkward as your legs dangle but I guess if you have long legs you may enjoy this. If your in the mood for a good old fashioned greasy burger this is the place for you. However lacking a grilled chicken sandwich of sorts :( read more

Service is fast and average Compared to other five guys The Cajun fries are delicious. You can dress your burger with many toppings. The soda machine allows you to have tremendous variety. I have them 4 stars because I don't consider the burgers, "real burgers" read more

Extremely good burgers. Surprisingly huge amount of fries. One large fry fed 3 adults and we still have a TON left for the dogs. We weren't really impressed with the fries but we are from out of town and don't do the malt vinegar thing. I like to dip my fries in ranch which they do not have :( read more

The food is always amazing. Can't go wrong with a bacon cheese burger. What's cool here is they don't put condiments on unless you say so. I order my burgers plain usually, because I'm so picky so this is great for me. The customer service is alright, nothing to brag about, but the lady at the register did give us a tip about ordering two large fries instead of my party of 6 ordering a regular for each of us. This was super helpful and saved us a couple bucks. The food was amazing. Fries, burgers, and everything else is always fresh never frozen, so it's worth the couple of bucks more you spend than going to McDonald's or B-king. Also exciting, they have the new soda fountains where you pick from sodas and flavor enhancements.. My little brother chose vanilla sprite- weird combo, but it tasted good! All in all a great experience! I would recommend to a friend. read more

Love love love love one of my favorite places to eat!!!! So yummy but high in calories still love it!!!

Food is always good but you have to wear your parka to sit in the dining room. It's FREEZING. why?

Consistent food quality....however....today they forgot my bacon and must have forgot to clean the dining room....wasnt a clean table in the place....staff were friendly..... read more

My husband got two burgers and a side of fires here for our four month anniversary. I don't really like burgers but these were very good! The cheese and buns were absolutely perfect. The meat was well done and held together nicely. The fries, however, were not in any way to my liking. They were drenched in oil, so much so that they were completely soggy, no crunch or snap at all. You could bend them all the way together and they would remain whole. The color was a deep brown, almost a burned color and this could be tasted in them. I think it was the peanut oil. Sometimes, when the oil is too hot it cooks the outside to almost burned but does not cook the inside well. The sogginess may have been because of the peanut oil or it simply could have been due to the fries not being sufficiently cleaned of excess grease after cooking I do not know. I would recommend going here to get a burger but not the fries. read more