These guys have 0 sense of urgency. I've been waiting for 25 minutes. Really slow service

Skip it. I have been here twice and both times the service was terrible. No one gives a s&@! About what they are doing and even though they have few customers the attitude here is that they don't care. Both times I ordered I had to go back to get the complete order. The owner needs to sit in during lunch time to get a feel for how bad it is. I love 5 Guys but I will not ever go back to this location. If I could give negative stars . . . Be sure to check your order before leaving because mine was wrong both times. read more

Ordered 2 burgers and a regular fry at 2:01 with no customers in line or food being cooked. Got my food at 2:30, seems pretty unacceptable for a place that is borderline fastfood. Food was okay, but def not worth $10 for a burger. Save your money and go to a better burger place, you'll wait the same amount of time anyways, and get a better burger. read more

Pricing is ridiculously high. $16 for burger with cheese fries and large drink. It was a Greasy burger but fries were good. JCs burger house is a waaay better option. Lunch deal 1/3lb burger with cheese sweet potato fries and drink $10.87 after taxes. And they were voted best burger in town. 5 guys need to take it down to 3 teenagers BC I just want a burger not to pay these guys salaries. read more

Tonight my family and I decided to stop in and grab a bit to eat since it has been raining all day so long story short the little girl they have working at the register who's name is Melanie E. needs some customer care training because she is very rude. These mask are horrible enough and we can't hear when someone speaks in a low tone but you don't have to be rude when telling someone to maybe speak up because If I had any kind of louder tone then I would be rude and not to mention that our order was incorrect ugh..... I normally don't complain but I am highly disappointed and will not come to this location again..... read more

Love the food here one of my favorite places. But the story seems dirty almost all tables where dirty the floor was dirty the place looked a mess. It's 3pm only 2 other people in here besides me. read more

Five Guys - Burgers Near Me - Plano, Texas

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1. Loud crappy music I have never heard of. 2.VERY cold inside, 65 degrees or so. 3. Almost $16 for cheeseburger, fries, and a drink. What's not to love? but everything. read more

I don't understand why this place is only 3 stars. I went there and ordered three veggie burgers, mind you I eat everything and I love five guys burgers. The employees were so attentive to detail and made sure my order was perfect. On top of that, they gave extra fries (yes, I know they put an extra tray worth, but they went overboard). Thank you! read more

Way too expensive for the quality and lack of service. We were the only ones on the restaurant ordered 2- hotdogs, a bacon burger and fries. 15-20 minutes. Sloths move faster! $6.11 for a plain hot dog and $9.82 for a bacon burger. Save your money go across the street to Grub Burger across the street. Where you can get a full kids meal for $6.00. I believe I paid about the same at both places but received better food and service for the price. read more

I was treated very very poorly for wearing American Flag attire and a MAGA hat ON THE 4th of July. I walked up to the counter to get my online order and they told me it wasn't ready, and would be 15-20 mins...when there was literally 5 other people in the restaurant. I sat back and watched multiple other people walk in, place their order and walk out. After 30 minutes, I walk back to the counter and ask if my order was ready and they said that they had no idea I was in the building and I should have let them know. I told them I did, with no response..no apology, nothing. $18 yes $18 meal (burger and fries) and bad looks and treated poorly. read more

Easy parking and clean dinning room. Bacon cheese burger was a little dry, but had great flavor. The 3 pounds of fresh cut cajun seasoned fries were very good and with enough spicy kick to clear your sinuses. Music was a little too loud for eating enjoyment. Bathroom was very clean and separate for male female. Not the Shiza that Starphuck has of nondenominational gender. WTF!!!! read more

Won't actually bring your food out to you of ordered online since it marks it a web order despite putting in vehicle make model and color. Food wasn't ready by pickup time even after waiting for 10 mins in my vehicle and calling for them to tell me they can't actually run it out because they didn't mark it appropriately. I'll support many businesses during covid but this one lost my business and quickly. read more

My 2 daughters and I went for lunch this week. We usually love this place. One person grilling burgers (long hair with braids) and another working fries. We walk in. No one to take our order. 2 iPad screens facing us - do we punch in our own order - no instructions)? Tried both - neither screens worked and no comment from staff. No one says a word to us. Braids looked at us 2x without any comment. WTF? After a few minutes - we left. Bye Five Guys. We went to Cotton Patch where we were at least greeted, seated and served. But no great burger: read more

Honestly...I could get a better burger for half the price at McDonalds. Rude service and nearly $20 for 1 burger and fries...with NO drink. Burger was not great...typical backyard burger. read more

This location has really changed...it used to be a decent fast food spot. Today I ordered online and my food wasn't ready for 45 min! I even gave them some extra time to have my order ready due to COVID,etc. It is supposed to be fast food right? They had 5-6 people working. I can't blame the staff, it comes down to very poor management. They will either shut this place down or new management is needed ASAP. I'd pass or order when you get there at the very least. Read other reviews for this place before placing an order here. read more

I placed an order in the app at 8:51pm, the five guys location I ordered to closes at 10:00pm. Went to go pick up the order and the doors were locked. There were 5 employees inside and they all ignored me. Wouldn't even give me the decency of treating me like a human being and acknowledging my existence. At this point I just wanted to be refunded since it was clear I wasn't going to receive the food that I had already paid for. I cannot even describe how incredibly rude every single employee at this location was. All 5 of them just ignoring customers and continuing to clean and close up shop 1 HOUR BEFORE CLOSING TIME. If you have to close early, fine. But do not allow customers to continue to place and pay for orders online/in the app. Such disgusting customer service. It's safe to say I will never give my money to five guys again. Still waiting on my refund also, so that's great. read more

Always like my Five Guys because it's a great burger...BUT...the guy handling the register with dark curly hair, average build, early 20's and wearing glasses was terrible. He didn't care at all. I could barely hear what he said. He was rude. Fix his handling of customer service, put him somewhere in the store where he doesn't get on customer's nerves or get rid of him! Day shift 29th of March 2:15pm. read more

I love Five Guys! Anytime you can customize your food like you can here you know you have a winner. I always get the cheeseburger which comes with 2 patties and 2 slices of cheese. After you stack on all of your veggies you have a massive burger. For the HIMYM fans out there, remember that episode where the crew is looking for that perfect burger joint? Well, this is it! I swear I had the same reaction the first time I took a bite. One thing I need to warn you about. You really want to eat the burger there while it's fresh and hot. I've taken my food back home to eat before and it's just not the same. I would suggest not taking out unless you absolutely have to. Everyone swears their fries are the best, but I honestly don't find them special at all. Cajun or not, they are average at best. Another issue I have with this chain is that they don't offer any shakes even after going for the retro look. Mooyah has a HUGE leg up when it comes to this. I guess I'll be visiting both until Five Guys wakes up and expands their menu. Bottom line: Five Guys has the best burger you can find. However, if you're looking for good fries or maybe a shake to wash everything down I would try Mooyah Burgers. C'mon, Five Guys. I know you're reading this review. Do something about this! :) read more

I honestly don't see why this place is so popular. This is *not* In-N-Out, not by a far stretch. First off, the burgers are very small and very dry. Also the normal sized burgers just have two patties, they aren't bigger. The fries are not bad, but I've had better. Also, extremely overpriced for what you get. Basically a junior burger and a regular fries for $8-9. Until In-N-Out gets here, you are better off with a local hamburger place. read more

Yeah, not my favorite burger place... The meat doesn't have much flavor. The burger often falls apart in your hands. The best part about this place is the peanuts. read more

One of the best burgers and fries in town. Always perfect. Wish they had a combo deal. Prices are a little high but worth it.

Missing our favorite, In-N-Out, we were told that 5-guys is similar to this joint. They were right! Although it is not the same it has a similar concept. When you first order you have TONS of options for toppings. It was a bit overwhelming at first, but once I found my favs and I was ready. Their fries are fresh cut and were delicious. One order is enough to share! We will mostly likely eat here often, but once In-N-Out arrives our visits might dwindle. read more

In all honesty, there's absolutely nothing wrong with this place. But there's nothing that great about it either. The burgers were pretty average, I guess the 3 stars is because there's nothing there that would really compel me want to go back there again. It's an average burger joint. Since the burgers are cooked on a flat cool top instead of a grill, it helps the juices stay in the patty, unfortunately that also means the grease does too. My stomach definitely didn't handle all that grease too well later that night. While personally I wouldn't go back, I'd certainly recommend this place to anyone who hasn't tried it before. read more

I didn't t check any review and just randomly ended up here for lunch/dinner. Thought it was a mistake when they rang me up, couldn't believe I was going to spend this much on fast food. I have to say, that is a great burger!!!! Let me recommend only getting small fries for first timers, it's more than enough. I was looking at some of the other reviews and couldn't believe it only had 3.5 starts. The guy that took my order wasn't the friendliest but another guy came out and chit chat with me. Super nice....Eat here. Judge for yourself. I recommend it. read more

This burger place likes to toot its own horn. The walls are adorned with copies of reviews, news articles, and awards this place has one for being "a best buy" and/or "best burgers." Upon examining these posters more closely I realized that they are all from the East Coast region of the United States which left me with the obvious conclusion, people on the East Coast wouldn't know a good hamburger if it hit them in the face. The burgers were not bad by any means, but it was not a great as their posters made it sound. Just another burger joint with descent fries and atmosphere. I'll eat here again if it is convenient, but i won't make a special trip for it. read more

We were looking for some black-eyed peas for New Year's Day luck, but the Black-Eyed Pea was too crowded. I guess my husband thought hamburgers would do the trick. LOL. He said he'd read an article about how good Five Guys were and how they'd gotten kudos all over the place. Let me say I'd never heard of them. He said they were really big on the east coast. When you walk in, the line is formed by these huge bags of potatoes. The menu is really simple. Hamburger, Cheeseburger, Bacon Cheeseburger and same thing in smaller sizes. There are also hotdogs, grilled cheese and I think a veggie burger. All the toppings are free, so order what you want. Fries are either cajun or regular. The regular sized burgers are actually double meat burgers. If I'd have known I would have gotten the Little Burger. After paying, you get a number and wait. Our number was called about 10 minutes later. Everything is cooked to order. The burgers were good, slightly juicy and had a nice flavor. The fries are cut with skin on. They were pretty good, some were fried a little more than I normally like. It was pretty packed the day we went. It was so busy, nobody was cleaning tables, you had to clean your own. The floors were filthy. We were stepping on fries and condiments that others had dropped. Tables are very small and not much elbow room. You serve yourself peanuts from boxes sitting on top of the garbage cans...WHAT?! ! Yes, I said the garbage cans. That didn't stop my husband though. He loves his peanuts! ;-) Overall, they were just okay. I may try them again at a time that is not quite so busy. read more

Hubby and I went here for lunch a few weeks ago on a Friday. Here are my thoughts. Burgers: 3.5 Stars Very tasty and juicy but to be honest, about on par with a good Wendy's burger which is Zagat rated. Fries: 1 Star They dump them in a paper bag and before you can even sit down at your table, the grease has already started to seep through the bag. They're also not very tasty. I can't quite place exactly what it is that they're missing, but save your money and don't "make this a meal". Ambiance: 2 Stars The place is clean, but weekdays at noon are very busy and crowded and there really isn't enough room inside to accommodate the volume. The tables are also very cramped and its very likely that your table could be cramped up against a trash can (eww gross!). The other odd thing to me is that they serve roasted, peanuts in the shell. That just doesn't seem like a likely compliment to a burger. So... long story short. If you're looking for a good burger, this place is it, but skip the fries, order takeout, and avoid the weird, roasted peanuts in the shell. Watchout: Their menu has something called a "small burger". In layman's terms this is basically what most would consider a regular burger. By "small" they mean "one patty". The regular burger comes with two patties. I got the small burger, and it was a pretty generously sized patty. read more

Five Guys has been one of my favorite burgers for a while now. The burger is just SO good. Typically I'll get the "little" burger with lettuce, tomatoes, pickles, mustard, mayo, and jalepenos. I like how they're careful to place the toppings in such a way they stay on the burger when you eat it. The only issues that keep me from giving 5 stars are the bleak red & white appearance of the restaurants and the price (don't expect to stay below $10 if you want fries and a drink). [Stop #6 in The Great DFW Burger Quest] read more

Omg, cashier had no idea how to make change! Bathrooms were beyond disgusting! All if the tables were filthy. I would definitely pass this location up! read more

I do not know what the big hoop-la is on their burgers, but they are aight. I mean, I think Fuddruckers has better burgers and not as greasy. Sorry guys. It was a solid burger but I could probably make something better at home. My boyfriend loves this place. I'm still not sure why. read more

In the words of Larry David (Curb Your Enthusiasm)....pretty, pretty, pretty good! These burgers are great! The prices are very reasonable, the staff is friendly and the fries runneth over..smile. To see if I alone thought this place was good I recruited a couple of burgers experts....my 2 sons. Both of them gave it two thumbs up & thought it was a notch above their previous favorite place, McDonalds. Prior to this new location I was only familiar with this chain when I visited Philadelphia and specifically Clifton Heights, PA. Always glanced at this joint while driving down Baltimore Pike, but never took the time to stop. Duhhh...what was I thinking??? The next time I need an artery-clogging fix I'm gonna pull over and get my eat-on!! They even serve my favorite snack (peanuts) while waiting so you can't beat that. read more

This place is okay, I think it depends on who's managing this location. I had five guys before and it was really good burgers. However, this location seems to be slow in making the burgers or sense of urgency isn't there and not as clean as other locations. I won't be coming back to this location at all! read more

I eat at this place about once every two weeks for lunch. It's open kitchen and floor plan is nice so you can see them cook your food. They do fresh cut french fries like other good burger joints and they even display which potato farm the days batch comes from. I always get the bacon cheese burger which is two patties of deliciously juicy beef two slices of cheese and a load of bacon. They offer a host of free toppings including grilled onions and mushrooms so get it "all the way" and you'll never have an In-N-Out burger again. They also have cajun spiced fries as an option. Definitely get that. read more

This place does a great job!! They cook the burgers well done, which I usually like mine medium. I couldnt really tell cause it was juicy (which is what you want.) I like that you can eat peanuts as you wait, it keeps the wait time not as bad. For the other reviews, you have to understand that there are different ways to cook a burger. You fry them on a cook top, and the juices remain. Or you "grill" them on a broiler. To each is own... I suggest if you like a flame broiled burger Scotty Ps is a good place. Just make sure you order it medium and no more than that, and you will get a fresh patty. Sometimes they "precook" the patties, so you may want to ask for a fresh one. Anything over med will be dry, just heads up! Enjoy! read more

The Five Guys chain has come to Plano and I couldn't wait to try it because I have seen it on TV a lot. I was good food but not a wow for me. I have been to Mooyah Burgers & Fries only twice. I would honestly say that the Mooyah burger tastes better than this. They both have awesome fries. Five Guys offers peanuts while you wait... but as many fries as you get who needs peanuts? read more

This was my first visit to this restaurant chain & honestly, I really wasn't all that impressed. Yes the burgers are huge, but for me they were too big. I've got small hands & it was difficult for me to open my mouth wide enough to take bites of the cheeseburger. The meat itself really didn't have any flavor nor did the french fries. So it really basically just did not appeal to my taste buds. Now it must appeal to a lot of people's because that place was extremely busy so I would say this, if you haven't been there before then I would just like going give it a try and see if their food appeals to you. How do I say this one last thing though we ordered two burgers yeah, a large fries, a water, & a small drink that cost $29. That is WAY too much $$ to spend on food that wasn't as good as Wendy's!! read more

This burger is awesome. I'd never been to Five Guys, despite a few locations being open in the area. One day I said, "screw it!", got in my car, and drove up here to the Plano/Frisco border. And boy was it worth it! Five Guys is everything that In-n-Out isn't: delicious and fast. In-n-Out prides themselves on their fresh-cut, natural fries. Their fries are gross. Five Guys, however, does fries right. There are bags and bags of potatoes lining the walls when you walk in. Yep, those bags contain the potatoes that will actually be your french fries. No frozen crap here. They're delicious: the right amount of crunchy while still being soft on the inside. Not overly salted or seasoned. Personally, I prefer the regular fries. I tried their Cajun fries once and wasn't blown away. They're good to try once (especially if you're dining in a group) though. Their burgers come in two sizes: little (1 patty) and regular (2 patties). Then load em up with toppings as you see fit. All the toppings (even mushrooms or grilled onions) are free, so go to town. The burgers are deliciously juicy and the patties aren't overly thick or thin. Everyone who was working here the 3-4 times I've been here have all been super friendly. They're happy to answer any questions you have and always call your order number out with a smile. As many have said, I do wish that they did milkshakes or something here, but Five Guys has come out on several occasions and said "No milkshakes". They want to stick to what they do best, which is burgers and fries. Can't fault them for that, I guess. Great, now I'm drooling over a burger and I finished breakfast only an hour ago. read more

I'm really, really surprised that Five Guys doesn't get a higher star rating. I had my first Five Guys burger years ago when I used to live in DC, and was so happy when they started opening locations in DFW after we moved here. These burgers are messy but TASTY. I always get a double bacon cheeseburger with mayo, tomatoes, raw onions, and jalapenos. Extremely filling (this is my order even when not pregnant), like gut-busting filling, but worth it. I also love the cajun-style fries. One tip... don't waste your money ordering anything more than a small. They take a cup and a paper bag and dump a ton of fries in with a small, so unless you are on the verge of death starving, you really don't need more than an overflowing small. My only complaint is that they need a location in Dallas. But my hubs brings this home after work every so often, and even after the drive from Plano, the food is still really good! read more

Too expensive! $12.00 burger and $7.00 fries!! $6.00 shakes!! Are they serious??? will not return!

one of the best fast food burgers. 10 times better than in n out I like their style of fries. they are not your typical fries, they are slightly soggy and slightly burnt . but they taste like home made which is why i like them so you might have a different opinion the burgers are a decent size. and you get free peanuts! read more