We've gone to Five Guys for years and this location is where we we've gone for years. Unfortunately this time the place was not as clean as it's been in the past. Ordering was another thing in itself. The guy at the register was not engaging and it was hard to order because he wasn't paying attention. Honestly some of the worst service we've ever had here. The food was fine. We ordered a meal and the fries came in a flimsy paper thing instead of a cup. The fries could have been in longer. Many were flimsy and overall just not the best. read more

I love Five Guys because the burgers are juicy, the fries are amazing, and the endless topping choices make every meal delicious and unique.

The food here tastes fine and the service was really good, but as many of the other reviews have mentioned the prices are outrageous. We got one bacon cheeseburger and a hot dog (no fries or drink) and it was nearly $25. The hot dog pictured was $8 with tax. $8 for a hot dog is crazy when the $1.50 one at Costco tastes better. Do better corporate read more

Five Guys - Burgers Near Me - Plano, Texas

Burgers are "OK", but the store was understaffed and overpriced. It took 20 min to get my order of a cheeseburger and fries. Maybe 6 people in the restaurant, they moved in slow motion. Painful experience. I won't go back. read more

Burgers and fries are typical of Five Guys. We got the classic special, but the prices keep going up. I was confused when I first walked up to order and a staffer asked me "How many patties?" Never asked that before. Was referring to regular (2) or "little" 1. Seems odd to ask for a counter tip, too. Got plenty of extra fries in our bags. Our cheeseburgers were cooked just right. This location had gotten rid of its tea options and only has one soda machine instead of two. Still has serve yourself in-shell peanuts. I would go back but the prices are off putting. Our visit was after the lunch rush on a weekday. read more

Yelp 100 - # 3 Jan 22, 2023 You can't go wrong with 5 guys. Cooked to order customizable burgers for everyone. On this visit I ordered the grilled cheese cheeseburger with bacon, a regular cajun free, and a vanilla oreo cookie milkshake. It took no time for my order to be ready and everything was hot a delicious. Customer service was friendly and answered any questions that I had. I will defiantly be back. **Suggestion** A TV or two would be awesome to customers wanting to eat inside. It is not mandatory but a suggestion. :) read more

Five Guys - Kitchen/ Dinning Area - Burgers Near Me - Plano, Texas

Would not recommend this location. Since walking in the cashier kept on yawning while we were trying to place our order and took our order wrong. Staff kept on nodding their heads like if they didn't want us to be at the location. Multiple orders were taken wrong like the toppings we had requested or missing items. We had some of our table wait more than 15 min to eat while everyone else ate. Very unprofessional. read more

This store is great. We had 3 different burgers and an order of fries. If you don't know, they don't cook the fries for to-go orders until you arrive. So the fries are always hot and fresh. read more

It tastes fine and service was good but for what it is, it is so dang expensive!!! $5.39 for small fries?! Free toppings but all are just regular burger toppings. read more

We walked in and didn't get greeted. A rude employee stared at us and didnt say anything... so we started to order. Then she kept staring without saying anything. After we paid I thanked her and she stared again and gave me a dirty look. Customer service: 0/10 read more

I haven't eaten at five guys in a while but felt like a good hamburger so I ordered online. I had forgotten just how good their burgers really are! It hit the spot and was just what I wanted I need to start back eating here. Ordered online and the pick up was quick and easy. My food was hot and fresh when I arrived and I didn't have to wait. The staff was friendly and helpful. I will say that five guys is pricier for a "fast food burger" it is more equivalent to a sit down restaurant price like Wahlburgers. So if you're looking for a cheap burger this may not be for you. But if you're looking for a good burger this place is great. You can really get away with getting a "Little Cheeseburger" and a small fry because it's a lot of food I ordered a cheeseburger and regular Cajun fries. I did notice that they don't drop a whole bag full of fries in with your order anymore but that's okay because I could never eat them all anyway. They still give a good amount of fries. Sorry no pic, I was starving and devoured the burger before I had a chance lol read more

Prices higher less food. Not a great combo. Lunch - $18.44 that's a bacon burger, small fry (really small now) and large drink. The guy said they don't top your fries anymore. So that $3.89 small just got really small. Always knew they we the most expensive but you used to get a bunch of food. And no peanuts Doubt I'll be back. read more

Five Guys - Burgers Near Me - Plano, Texas

Every visit to this FG location is great! Service is alway fast and friendly. The store is always clean, even during the lunch rush. The food is always hot and fresh. I've been here multiple time and never have had an issue. read more

Five Guys - a hamburger and french fries - Burgers Near Me - Plano, Texas

I haven't been to a five guys in a while! I forgot how expensive it is. I had a double bacon cheeseburger with fries and a drink. 25 bucks!! They always give you SO MANY fries. So if you want some order a small size. The burger meat was cooked perfectly but the cheese that was put on it was still cold when I was eating it. If you want to spend 25 bucks for a burger come here. read more

We haven't eaten at Five Guys in several years because we moved. We had business today in Plano & husband wanted to try Five Guys. It was around 530pm & the place was empty. I wasn't hungry, so he ordered a Bacon Cheeseburger/$12.99, Regular Fries/$7.59 (what?!!!) & a Large Diet Soda/$3.29- total was over $25 with tax- for ONE person! We are in good financial shape & eat out often. We don't usually look at prices unless we are in a high end restaurant. Dear Lord! This is a casual dining restaurant- no servers- the register automatically asks you to tip at time of order/payment. The food was okay, but not any better than Chili's! At Chili's you are served & this meal would be much less! So no more Five Guys- you have sadly become too enamored of yourselves! Price reasonable by all means, but $25 for a burger, fries & drink?! I did speak to the manager afterward to politely voice my opinion, he shook his head & agreed with me that pricing is too high. At least he was honest! NOTE- Although the restaurant had NO customers other than us, none spoke to usat all. Do better, Five Guys! read more

Tasted as expected but I was afraid that going there on a weekday at 12:30 was a mistake. Expected it to really crowded. But there were only about six other people there. Burger, fry's and a drink was almost as expected. But the near $20 for a burger and fry's was iffy before I saw the change in quantity. I soon realized why there were so few people there. Fry order was a bit more than half what it once was. Burger seemed smaller too. Apathetic employees. Cleanliness was so so. Wonder if it will still be there by the time I forget this experience? read more

It has been many years since I went to a Five Guys. The Fries are really the thing here. On a blackboard, you can see what farm in Idaho the potatoes came from. The regular order was huge, fresh and tasty. The service was prompt and friendly. The restaurant was full when I selected the last open table. The food was ready in about ten minutes. The burger, the small one, was tasty and you can add as many condiments and you want when you order. Some complain about the prices. Understand that the standard burger here is a double patty. Go for the "little burger", which is about $6.50 and is a single. Some may have had a mixed experience here. I can offer that everyone seemed to be really pleased with their lunch. Free peanuts in the shell too while you wait. read more

It is rare I do this as I don't want to be THAT guy... but here it goes. Cleanliness - no issues here. I noticed a dedicated person waiting to clean tables. Nice to see. Value - way over priced vs product. ripoff comes to mind. A "little fry" was a tiny water cooler cup of fries for $3.29. Hamburger - two thin patties with extra grease. No taste explosion or overwhelming event in my mouth. Reminded me of an in-n-out burger but bun falls apart much easier. Timeliness - the place was near empty and it took 29 minutes to get my order. From order to pickup at counter 29 minutes. How is that remotely possible? Staff - this is the root of the problem - and possibly could have helped salvage this review with right persons behind counter. read more

Five Guys - Overpriced and 29 min wait... - Burgers Near Me - Plano, Texas

Getting the burger, fries, and the soda. My favorite soda is to get Coca Cola, large fries, and a burger!

I'm celiac and can't have gluten, but I have been in multiple 5 guys locations where I told them upfront regarding in can't have gluten to be careful on the hamburger lettuce wrap. They said ok. When paying attention on my order I saw them handling other burgers and handling mine at the same time. I call them out regarding the issue, multiple orders pass in front of me, after 30 min standing waiting I received mine. Poor customer service. read more

We walked in at 9:20 pm and the girl who was sweeping appeared annoyed and looked at us with a bad attitude That was so rude !!!! Otherwise food was good read more

They have for sure gotten cheap on the fries. We ordered a regular, 6.50 and received what would be equivalent to a happy meal fries!!! Super disappointed in the price for what you get. There was less than 20 fries in the small cup- Fricken joke for 6.50! I haven't been to Five guys in a long time, I won't be back. read more

I'd give 5 stars based on the staff and cleanliness. It's just the food that's bland that gets it a lower review. I've tried many times to understand what the fuss is about this place. There's nothing special about the burgers, the fries are unseasoned and just potato sticks and dumped in the bag not in a container. It's my least favorite burger and not to mention overpriced! read more

I haven't been to 5 guys burgers in over 4 years, and the last time i went to one it was in new Hampshire. From my memory i was not impressed which is why i haven't been back since. I was starving after driving around frisco and plano all day. My boyfriend couldn't decide what he wanted to eat so we parked in front of five guys and tried to make a decision since there is like, 7 different eateries all along this strip. He decided he wanted a burger so we settled on five guys. I was really shocked that the price of the burger included all of the add ons you could want! I went with the small hamburger and added carmelized onions, jalapenos and mushrooms. We also shared a small fry. It was a solid burger, nothing fancy but it hit the spot. Let me tell you, the smallest size hamburger was more than enough food! And i was super hungry! I almost couldn't finish it! The fries were handcut and ok, not my favorite so o only had a couple. The service was quick and polite and they got our order to us in less than 10 minutes which was great. It seems the quality and service varies by location. If i am in the area again, i would think about stopping in! read more

I wish could give them zero star No customer service No good quality Long time waiting for take order read more

The structural integrity of Five Guys burgers often leaves something to be desired, though the flavor and filling to bun ratio is pretty good, especially for a fast food burger. Their Cajun fries are my favorite, and they usually fill the entire bag with them regardless of which size you order. I love my fries thick-cut and potato-y, so the ones at Five Guys are great for me. However, I usually only come occasionally because I really can't justify the price to myself in comparison to other fast food places. This location is pretty close to my house, though, so when I'm feeling it I'll come sometimes. For vegetarians, their grilled cheese is actually quite delicious, especially if you add toppings to it! For the bread they use inverted buns, which I thought was a nice touch. read more

Five Guys - grilled cheese with a side of cajun fries - Burgers Near Me - Plano, Texas

Fall from grace... two stars because it tasted good but no more stars. First the quality is GONE! Your burger is piled together and wrapped in foil. When you open it, you must rearrange everything to make it look like a burger. They are known for their fries, but not today and they are cold and soggy. They are chatting it up so much in the grill area that you don't even know if they called your number or just talking to each other. Premium prices for low quality food and services. Only five tables available during COVID and they are all dirty (only 3 customers in the store). Stainless steel doors to the kitchen and bathrooms are DIRTY like they haven't been cleaned in days. If this is what customers see, I can only imagine what they can't see. It's a shame, as it seems no one is managing this place and its going downhill fast. read more

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The fries quantity for large has been really low. I am from Oklahoma where the five guys really good quantity. This branch doesn't give good quantity for large fries. I would try other branches . read more

So I come here every other week on my lunch break. I've noticed theres 2 separate lunch crews. I'll call them crew A & crew B. Crew A smiles. Crew B frowns Crew A makes orders correctly. Crew B doesn't Crew A says thank you, have a nice day. & I assume apologizes if needed. Crew B doesnt. When Crew B left my onions out of my burger they dont apologize for the inconvenience. But credit to them, they ask if I want raw or grilled onions. Crew A makes your medium fries look large. Crew B makes my large fries look medium. Only go there when crew A is working. They're the ones smiling. You're welcome read more

Is this Hopdoddy? Kinda, except the the food tastes worse, it's more expensive, and the customer service is.. wait what customer service? How a place like this charges $10 for a bacon cheeseburger while Hopdoddy charges less than that for most of their specialty burgers, I will never know. Anyway, our patties were horribly overcooked and the bacon was clearly reheated from three days ago. They forgot some things too, like the lettuce we asked for and the condiments we requested on the side. And the most irritating thing of all- we checked on our ticket about 15 minutes after we ordered. "We're waitin' on your fries okaay?" Does this mean our burgers are gettin' cold while the fries are cookin'? I wasn't sure but I was pretty hangry at this point. 15 MORE minutes later they call us up and as it turns out, our bag of food was sitting on the to-go order shelf the whole damn time. So if you're the kinda girl who's willing to spend ten bucks on your burger, just go to Hopdoddy. Also Hopdoddy is not paying me to say this. They're just really stinkin delicious. read more

Devin has/ have great customer service she took care of me and my fiancé the whole staff is awesome!!!!!

If you see a cashier without a mask, walk right back out the door! There's a sign that says patrons must wear a mask. So therefore employees most definitely should as well. Service was HORRIBLE. My order was incomplete when my number was called. Then once I asked about my milkshake, a worker asked the cashier to fix it. He basically told her no. So she said it will be up shortly. So I waited at the counter. He then took 5 minutes to make the shake mask less! read more

Visited this location for the first time today, after having been to the Galleria location probably a half dozen times. This one is definitely easier to get to, what with it not being in the MALL and all. Not a huge dining room, but they do have some outdoor seating for which today was a nice day For those not familiar with Five Guys, as others have mentioned, it uses the same basic plan as Mooyah and Smashburger (in fact, I believe 5G was the pioneer): No freezers and a limited menu. Burgers, hot dogs and fries, that's it. But those burgers and fries are great. Fresh meat definitely makes a difference, and as they promise, the meat comes out "juicy and well done", despite that sounding like an oxymoron. I usually get bacon, cheese, jalapenos (fresh, not pickled; a nice touch) and grilled onions. Fries can vary; sometimes, they're a little mushy or greasy, but usually they're right on, and the orders are FREAKIN' HUGE. Seriously, a small is more than one person can eat and a large feeds at least three. I like to apply some provided malt vinegar to them, but it's not everyone's cup of tea, I know. And my favorite thing of all? Coke Zero on the fountain. Yeah, baby. read more

What can I say? If you haven't tried Five Guys, you are really missing out. I know some people crave In-N-Out, but this is way better. The burgers are handmade and always juicy. The Cajun fries are always seasoned perfectly. I'm glad they are gaining ground in Dallas. If Phil Mickelson likes them, you should too! read more

Five Guys - Burgers Near Me - Plano, Texas

Five Guys has been a fav of mine forever - and their fries are more important to me than even the burger. So imagine my disappointment a few weeks ago when both the burger and the fries were a huge fail (there was a completely new crew behind the counter). I waved goodbye as I left, expecting to never eat there again. But tonight the fries were calling out to me so my husband took me there for another try. While waiting for my order number to be called, I walked up to the counter and told the guy (turns out he was the manager!) of my previous disappointment and how I really, really needed good fries this time. Anthony Lewis ROCKED my order and everything was perfect, just like it used to be! I am so glad I gave them another chance and I'm a happy girl again. read more

Holy schnikes, Burger Man, this place is good! Their "little" burger is a normal sized burger with one patty, their "regular" burger is 2 patties. OUTRAGEOUS!!! They also have incredibly delicious cajun fries which actually have a kick to them. I love the simplistic ordering menu, and the quality of the food is definitely there. I'm hoping they continue to expand because they aren't all over DFW yet, but I'd love to have one closer to home so I didn't have to wait for the days I'm at the Plano office! Yum yum yum. read more

We go to this location for last minute food, my husband and I both work to hard and sometimes we don't want to Cook so this place tonight did a great job. Thanks guys you hooked us up, we were able to enjoy our food and watch the Warriors V's Portland. I mean my burger looked real nice too and that don't happen often so great job. read more

Five Guys - Great burger, sorry I took some bites. - Burgers Near Me - Plano, Texas

Got take-out. Wednesday, 5.20.2020 at about 7:45pm. The food was very good. The employees on the other hand... Out of the two employees I noted, 1 was wearing a mask and the other employee had a mask covering his mouth but not his nose. If you care about such things, just know that not all of the employees are fully wearing masks. read more

My wife and I have enjoyed visiting this location since they opened. We stopped by there on Wednesday afternoon and had a wonderful experience. The staff is always friendly and the location is always clean. We ordered our regular burgers without buns and extra A1 sauce, turned out perfect. They have patio seating on the side and front of the building. It was just a little warm that day to enjoy outside. The one draw back would be their tea. They use boxed dispensed tea, not freshly brewed. We like our brewed tea! Make sure you give them a try for eating in or take out. Thanks read more

I just paid almost 15 dollars for a burger, fries and drink. Everyone at my office was raving about this place, so I thought I would give it a try. I have a wheat allergy so I ordered my burger without a bun. For some reason though, I just can't justify paying so much for a burger and fries. It was good... I will giv them that, but It's just not worth the $$ in my opinion. read more

Five Guys - Open grill means I can watch them cook - interesting. - Burgers Near Me - Plano, Texas