Absolutely the best service an employee named kj went above and beyond. This man's hospitality was absolutely amazing and will be back absolutely stunned how great his service is. Will definitely be back to this fast food spot. read more

3.5. They do have parking on the side Kiosk ordering. Food came out pretty fast. It was to -go Hotdog was pretty good. Fries were ok. Burger was ok burger overall Wa greasy. The chicken sandwich was good the breading was falling off. Chicken was not mine. My sister said 1-10 a 6or 7 for chicken sandwich. It had butter milk sandwich. I think they used to be much better. read more

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Christmas music during December? Check. Christmas themed bags during December? Check. Shake shack excels in food being fresh as it is fast. Be sure to eat your food just as it comes out for the peak experience! I tried the big shack during a promotion and the extra bun in the middle with the seemingly large vegetables made me a little sad. But it was still delicious and plentiful. read more

Shake Shack Legacy West - Plano - The big shack - Fast Food Near Me - Plano, Texas

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Today I decided to stop by for a Double ShackBurger! I ordered on the kiosks which were very easy to use. I got the burger to-go and the food came out fast! This Shake Shack is close to a parking garage which is nice for less walking. The location in legacy west gives it a great hangout spot or just to grab a bite to eat! read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

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Shake shack never fails. It's the cherry peppers for me and how all of the ingredients mash together. Clutch. Shake shack over in n out all day. Everything made fresh to order , beautiful location on legacy. Yummy! read more

Shake Shack Legacy West - Plano - The Big Shack - Fast Food Near Me - Plano, Texas

This was my first visit. When I entered on a Saturday evening, restaurant was 80% empty. It looked like an efficient automated environment, with touch screen terminals eliminating the need to interact with staff. I ordered a shake at the console. At the payment screen I was asked if I wanted to leave a tip! For what? Im not dining at a restaurant being served by wait staff. Even if there was, why would anyone tip up front before receiving service? The $8 shake was expensive enough that they could probably afford to pay their people better. After 10 min, I thought maybe I did something wrong and the order didn't go through... I walked up front to ask.... They didn't check..just told me to sit down and they will bring it when its ready. After another five minutes, I was still waiting even though the restaurant was almost empty by then... When I complained, their response was. " we are sorry, its because we are really busy" Really? The place was almost empty! Magically, the shake was brought to me quickly after complaining..probably had been sitting there awhile. Whats going on?...do walk-ins have to wait in the same line with online orders? Regarding food: the banana shake tasted okay but at $8, Im not sure it was a good value. And definitely not worth the wait. Not sure I will be back anytime soon Update: I did go back the following week just to see if my first experience was not an exception. This time the restaurant was virtually empty. I was one of two customers. The kitchen and staff looked very busy obviously working on takeout orders. My shake took 11 minutes to get to me and I don't think they started on it until two minutes before I received it. Obviously, they give absolutely no priority to people who have taken the time to physically go there. If you walk in and order, you're gonna wait in line behind all of the call-in orders. read more

I love Shake Shack's burgers, and the fries here are delicious. The original is really good, but there are other burgers to choose from, just with additional cost. The only reason I have it 4/5 stars is because the portion is small, isn't really filling, and the items are kind of pricey, but I guess what isn't nowadays. The service was quick for me, but my friend's order, which included a milkshake, took longer. There are plenty of seatings inside, and there are outdoor seats as well. It's easier to park in the garage nearby. read more

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Really tasty smash burgers but at a premium price! The last Shake Shack I've been to was in a different state a few years ago so wanted to try it again. The burgers were really good and had that crispy patty edge that you're looking for in a smash burger. The burgers are pretty small for the price and didn't really fill me up. Service was relatively fast and there was a surprising amount of seating inside; we were able to find a seat immediately during lunch. read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

Food came out with paper on it. Staff was rude about it and gave me attitude when I wanted it remade.

Great food Great service The shakes are delicious ! I would recommend this location. The wait is very minimal. If dining I, the order is usually served in under 10 minutes. read more

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Consistently good food. Fast and efficient service. Ambiance is chill and casual. Price point is fair.

Fast service and easy to order on the kiosk. The food came out relatively quick. It's a typical smash type of burger and doesn't look the prettiest but it does taste good. I enjoyed the burger with the fried portobello mushroom a lot. I wish the burgers were a bit bigger as they were bigger than a slider but small compared to other burgers around. The cost is quite high for the burgers too. read more

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my bud Q said this about your establishment and now he's Mr. McGrumperpants. " Free small chicken sandwich sucks Their burgers are better" " the oil they fried it in was old. that threw off all the test and makes it bad. Crispy ness is fine , taste wasnt for me" I wish you guys had a way to come give me friend a hug. read more

Haven't been here in a while, but the food is pretty good! Came on Friday at 5 p.m. for some quick burgers and floats. The burgers are quite nice, they came out fresh, hot, and juicy. They also paid special attention to customization like no tomatoes, etc. which was greatly appreciated. Only small complaint is the size of the burger is a little small. Fries were also superb!! Fresh and crunchy and perfectly seasoned. I got the spicy fries where they dusted some spicy powder on top, I didn't think this was worth the extra price compared to normal fries. The floats were okay, not the greatest. Pretty standard. The orange creamsicle float tastes tons better once the ice cream melts. Service was good and simple, your order at the kiosk and they deliver. The napkins and ketchup area was also clean and in stock. The ambiance is like a bit of an upbeat and it has a modern design. It has a huge window with a great view if you are eating alone or wanting to hang out with a friend. Definitely would come back for a nice relaxing place to chill or hang out casually! read more

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Yelp 100 - #15 March 2023 Shake Shack provides delicious made to order food from burgers, to hotdogs , to chicken sandwiches. Now you have the option to order at the register or complete the order on you own. If you're choosing to use the kiosks, remember to put your table number by your name so they can bring your food to the correct table. Food took no time to be ready and it was delicious. I recommend using patience no matter what you order because they're often pretty busy. read more

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I know plano west is busy, but if I'm gonna spend $75 on food at your restaurant, the least you can do is care enough to make it right. Orders online. Picked up, and when I got home, all 4 orders of fries were missing. Had to go back. Wait for order to be redone, but the guy taking care of the customer in front of me, was more interested in a conversation in French than thanking him and moving to me. I had to stare him down to try and get his attention and still no luck. While you make a good product when done right, I won't waste my time on expensive burger night when I had so much careless service. I expect this with normal fast food, but come on SS. Y'all can do way better than this. As for improving, CHECK ALL ORDERS BEFORW THEY GO OUT. When things go wrong, do something to make it right. I feel like I wasted $75. Cold food when we got it home didn't help. read more

Tuve la oportunidad de visitar nuevamente este lugar, conocido por sus deliciosas hamburguesas, pero esta vez decidí probar sus malteadas. Opté por la de banana, que resultó ser más dulce de lo que esperaba, aunque para quienes disfrutan de sabores intensamente dulces, es una opción ideal. Mis acompañantes probaron otras variedades, como malteadas de fresa y cookies and cream, y todos coincidimos en que son bebidas muy ricas, con un toque dulce justo, perfectas para disfrutar como postre después de la comida. En definitiva, si buscas una experiencia diferente para acompañar tus hamburguesas, estas mateadas son una gran opción para cerrar con broche de oro. read more

The Smoke Shack is da bomb! The bacon is perfect, the peppers on top just set it apart..then the cheese and beef so buttery and greasy good. Or if you crave simplicity the Shack Burger is near unbeatable. I love the craggy edges they cook into their smashed and super seared patties. It's easily the best way to cook a burger. So far I've had little else here besides their wonderfully crispy crinkle cut fries. I did not care much for their Shack Stack. I thought the heavy-handed portobello mushroom and muenster cheese clashed with the traditional buttery patty and melty American cheese. This location is busy and loud. So speak up or the douchey guy taking your order will get annoyed and ask you to speak up. Or just cancel him and use the new-ish kiosks. Either way, it's you that wins in the end..and win big! read more

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Great burger, a little pricey but it's a good burger. I really lie the cheese fries. I like their new boba lemonades they just released.

Slow service, and could use better training. I ordered a chicken shack and added onions and tomato but they obviously misunderstood by thinking that's what I only wanted on it, and decided to skip the lettuce and pickles. read more

Amazing food amazing service and very clean space. definitely will be visiting again . would recommend to my friends

We ordered the Bourbon Bacon Burger and Double Burger. Bourbon bacon is on the sweet side. Would I order it again? Probably not. The double burger was good. Both Burger are they are kinda tiny. I guess these are the sign of the times. The strawberry lemonade was refreshing. Very good for a hot sunny day. read more

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This is a very busy Shake Shack. They had plenty of staff on the day we visited. We placed an order and less than 10 minutes later we had our food. Staff seemed to all work well together and want to be at work. They all maintained a positive attitude on a super busy day. There was a wine festival on the day we visited. We expected service to be slow but it was not affected. The restaurant was kept clean while people came and went. Food was delicious. No issues to report here. read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

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We stopped by shake shack tonight and had a great experience. Everyone was super nice and the food was great!

Chains like this usually get bad reviews but I think it's undeserving. I thought everyone I talked to was very friendly and the food came out fast. I'd say the new Korean bbq burger isn't worth it, it's just a burger with green/fried onions with a gochujang sauce. The hot dog on the other hand is so good value for money. I'd get a hot dog for a few cents more than fries any day! The store was nice and clean and plenty of indoor and outdoor seating. Water bowl for dogs outside is a nice touch! read more

Shake Shack Legacy West - Plano - Korean BBQ Burger - Fast Food Near Me - Plano, Texas

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the food was cold when i got it and i waited 40 minutes to get a burger shake and fries the shake was good but everything else was bad

So even though I've only had Shake Shack once, (like a million years ago), for whatever reason, I've been thinking about it lately. I finally decided to make the trip back, and I don't know what on EARTH took me so long!! When I tell y'all this is some of the best food I've had in a long time, BELIEVE IT!! I got the Korean BBQ Burger (single), the Chicken Shack, and fries. Every single item, completely blew me away!! The chicken was SO well seasoned, so crispy on the outside, and perfectly juicy on the inside. I typically am anti - mayo but their buttermilk herb mayo was great!! The Korean BBQ burger was phenomenal as well, so many textures and flavors going on and everything worked together SO WELL!! Then lastly, the fries were the epitome of the BEST kind of fries. Crispy on the outside, fluffy on this inside. I know people like to complain about the price of Shake Shack but after experiencing the freshness and the quality of the ingredients, I think it is worth EVERY penny. 100000/10 - I ABSOLUTELY recommend!! read more

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I don't know what it is about these burgers, but they're so delicious! Yes, they're not necessarily super cheap and the burgers aren't massive, but the flavors are on point and is something I always crave. There's chicken and hot dog options if you aren't in the mood for a burger. They also have fries and shakes as well. My top two favorite burgers are the Link burger and the Smoke shack. The Link burger is their cheeseburger topped with a Pecan Lodge jalapeno cheese sausage link, pickles, and their famous Shack sauce. Anything Pecan Lodge is amazing so combined with their burger is a no brainer! The Smoke shack is their cheeseburger with apple wood smoked bacon, chopped cherry peppers, and their Shack sauce. Love the smokiness from the bacon and the kick of the cherry peppers on this one. Their crinkle cut fries is also amazing and if I want to go all out, I'll go with the bacon and cheese fries. So good! Their shakes are also very delicious but also pretty heavy. They have seasonal ones that they will rotate out but it is definitely something I don't indulge in too often. Overall, I've never had a bad experience here and always look forward to having a nice Shake Shack burger in my mouth! read more

Ordered the cheese & bacon fries and paid over $8.00 for them. Received a small amount of fries that were very undercooked and a small condiment cup of cheese and bacon that was also cold and wouldn't even pour out of the cup. This was my first time ordering from them and will not return. Burgers nothing special either and overpriced. read more

Very clean establishment, with wonderful staff that welcomed us with smiles, I Highly recommend this shake shack location! read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

It took 10 mins to get a milkshake. When my husband walked up to see what the wait was, our ticket was just sitting on the counter. No one even touched it. They also let a customers son climb and jump all over the counter where customers food goes. Avoid this location read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

Got a message back and a call. Was supposed to receive a $50 gift card by email for this horrible burger but never got it! Couldn't reply to message on yelp because no link, email, or account. Too good to be true! I really believed they were trying to make it right! Turns out it was just fluff talking. Why take the time to call and promise something if you knew that you were not going to do nothing!? read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

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Most people come here for the burgers but the Chicken is where it's at! The self ordering iPad is kind've annoying though. read more

Shake Shack Legacy West - Plano - Fast Food Near Me - Plano, Texas

Just had my lunch here this pm. I ordered Shack Stack, fountain soda and crinkle fries. The angus beef patty is thin, dry and bland. Even it has their Shack sauce, lettuce and crunchy onion ring, melted cheese and mushroom. Serving staff are helpful and courteous. It's the most pricey fast food burger I ever had. $$ code is not worth it! Serving portions are below average. Fountain soda is non refillable. This is just a fancy burger joint founded in NYC. Clean separate Men and Women's bathroom. read more

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Good fries. Quick and pleasant service. Go try them out. Only complaint is that they only offer American cheese. read more

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This is a 5 star hamburger joint. I held back in 2019 during my first visit this location. But having eaten at their other Plano location several times it is a no-brainer to rate this a 5. I took some interior photos to update the review. We had great cheeseburgers just like at other location. I think this place has put in the tablets to place one's order (see photo) since we came first time. Ordering at tablet is done same way at both locations. What's best about this location is you are very likely to get a covered parking garage spot right across from restaurant. If you come into Windrose Ave in front of store from Legacy Ave take the first entrance to parking garage on right. When you come down you will exit right in front of Shake Shack. If it is busy weekend or holiday traffic best to go to Legacy West via Headquarters Drive enter garage from north end and drive to south end. Windrose Dr is very very crowded on most weekends. read more

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My sister and I came here after not having been to Shacke Shack in quite a while so I was really looking forward to our lunch. We usually split our food so I opted for the chicken sandwich with cherry peppers added and an order of cheese fries, sis got the double shack burger with bacon and fried onions. Though quite busy, we found a seat and didn't have to wait long before our food was ready. My food was just ok. The chicken on my chicken sandwich was small and uneven, which was evident when I cut it in half and my cheese for my cheese fries wasn't hot and looked like it had been sitting for awhile. My sisters burger was better, actually it was pretty good, but my major gripe was that both of our buns were cold which made them unpleasant to eat. My sis seemed to enjoy her meal, but for me after eating SS this time around, it will probably be a long time before I return. read more

The Shakeburger was better than I expected. The bun was a little different, it was soft and had a subtle sweet taste to it. I just wish it was toasted. The beef patty was small, similar in size to other fast food burger joints. Overall, a good burger because of the shake shack sauce and bun. Fries - nice and crispy. Best with ketchup and the Louisiana hot sauce. read more

Shake Shack Legacy West - Plano - Fries - Fast Food Near Me - Plano, Texas

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I really wanted to like this place but I don't get it. The place is clean which I loved, the people were pretty helpful. I don't like that they ask if you're allergic or preference when you decline something. I feel it's invasive and they don't explain why they ask until after you order. The food, it taste fine I guess as far as the burger but it's like an after school snack with a dinner big boy price?! The crinkle fries are my favorite type but what a huge disappointment to get bad oil and overcooked fries. Gross!! Lastly, that sauce is a glob of nastiness. .. Hellmans with a dot of bbq I guess? Reminds me of Lubys with that fish with a mayo topping but thicker. read more

Shake Shack Legacy West - Plano - You barely get any and most were overcooked in old grease. - Fast Food Near Me - Plano, Texas

Staff is very friendly and helpful. Food is delicious! One of my favorite burger places hands down! Nice place and can get crowded quickly. Ordering is easy with kiosks or at counter. Great place and location. read more