This update is just to address Ellie's comment. "We're sorry to hear about your experience. Please email share@shakeshack.com with a copy of your review and either the location and date of your visit or a receipt so we can address your concerns. Thank you for your feedback." There is nothing to address about the concerns raised in your comment aside from what was already explicitly stated. Just read it again and hopefully do something about the concerns, that's all. Why should onus be on the customer to then have to do more work to repeat the same thing. Let me reiterate and outline the main points discussed. (1) The entrance and exit points to get to your physical location. A cursory glance or drive to the place should expose this logistical nightmare. (2) Pricey food. Why is a receipt needed? It's your own menu and prices. Look at them. $9 for a single patty burger for reference. It costs me a fraction of that to make and half of that at any other comparable burger joint. read more

So since I'm pregnant, I have this random burger craving so I looked up on Uber eats and shake shack popped up on my list so why not I haven't tried it before. I ended up getting the Shroom burger and oh my goodness it hit the spot. I wasn't exactly expecting the cheese inside the deep fried mushroom but darn that was so good. Definitely one of my favorite veggies burger spots and will definitely come back. read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

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Today's visit was decent. Mom and I had a quick lunch date. I tried the lettuce wrap burger for my first time here at Shake Shack. I usually make them at home. To be honest I like my version better. I'm very happy they offer this healthier option. Something was missing today. I think I should have gotten extra sauce. Or it may have been I thought the burger was wrapped in way too much lettuce. Actually I like their burgers best with buns. I missed the bun. I love the krinkle cut fries. It's enough for sharing with my mom. Service was GOOD! The staff were very friendly. They came by and checked on all the tables. I like this idea and it's always a personal touch. Ambiance is fine it's a burger spot. I'm still a fan and although today's visit wasn't my best. It was a pleasant experience. read more

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Came for the Korean Chicken sandwich. Waited an eternity. Sandwich came out tepid, soggy, and mediocre. No way they were frying the chicken fresh. Cold bun. Slightest hint of kimchi flavor. And shockingly small. Really disappointing. I pay a premium for Shake Shack because the quality is supposed to be above average. This was about the level of a Wendy's dollar menu item. read more

Shake Shack Park and Preston - K K-Shack Fried Chicken Sandwich - Burgers Near Me - Plano, Texas

I finally got to try a Shake Shack while visiting Plano and had a great time! The burger was delicious and I really like their crinkle cut fries. My nieces love their hot dogs and burgers as well. The staff working at this location were so friendly, even going so far as to appease my niece's request for avocado slices on her hot dog- haha! They have a selection of beers and wines, which was cool! Super easy parking right out front and our order came up pretty quick. read more

Shake Shack Park and Preston - Cheeseburger add peppers - Burgers Near Me - Plano, Texas

I like this location. I made the mistake of trying to order at the drive thru upon arrival only to find out that drive thru is online orders only. I was a little confused looking for an outdoor menu. Despite that, got the double shack burger with pickles ginger ale and a side of fries. I liked that the fountain drinks weren't watered down or flat. Inside is nice with great space for seating and sit down meal. A very juicy burger that filled me up nicely. A Shack Shack worth the hype. I would recommend this place . read more

First visit to Shake Shack for us. We kept it simple: Shackburgers and strawberry shake. Excellent quality on both. Burgers perfectly done and a delicious thick strawberry shake. Service was friendly and quick. Restaurant is clean and modern looking. Good experience. read more

My wife and I wanted to try this. We both ordered a fried chicken sandwich which is about the size of a slider. Shared Krinkle fries which might as well be frozen fries from Walmart. 2 beverages. It came to 48.00 ??!! I guess it's what you expect from a NY based business . We could have just gone to chic file. Staff was pleasant so I'll add a star for that read more

T-Mobile Tuesday brought me in and Shake Shack made me stay!! I love this place. So stinking affordable, and always so nice and clean. I ordered via the app and was told approximately 12 minutes and my food was ready in 5! This location can be tricky due to the poor parking of the mall. Only negative, despite my food being ready right when I walked in, the fries were still cold? read more

Shake Shack Park and Preston - Fries and ShackBurger - Burgers Near Me - Plano, Texas

Great food, kinda over priced but great quality food so I overlook it. Honestly my biggest complaint was this location is slower than Christmas. Idk if they are understaffed or what read more

I ordered the truffle burger with truffle fries and a shake. The meal was filling and tasty overall. The burger had a nice truffle flavor, but the fries were a little bland. Everything came out quickly, even though it was pretty busy, and there was plenty of seating and clean. It was a good experience, though a bit pricey. read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

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My burger order was missing half of the burger - I ordered a shack stack that contains a patty and a shroom patty. My burger was lacking the shroom part, which cost me an extra $5. And the party felt thicker than normal. Service was speedy. I've been here before with no problems. read more

Shake Shack Park and Preston - Receipt - Burgers Near Me - Plano, Texas

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I didn't get to enjoy my fries with my meal Fries were cold, they said 3 min for a new batch and finished my chicken sandwich before they brought it out. I don't eat fries by themselves. Picky maybe but when I pay $50.00 for 1pc burger and 2pc chicken sandwich 2pc fries I want it done right! read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

They will not put mayo on your burger - only comes in packets, so not too great. Meager portion of cheese on the cheese fries. Got my order wrong the first time (they did fix it). Burgers look like they were were beaten to death whilst being cooked (and tiny). After visits to two other Shake Shacks around the country, either they are going down or this location just doesn't have it together. They are highly overpriced for what you get, and the flavor is just meh. Their malts are tiny as well. The young man who served us was excellent, friendly, and helpful. He is the main reason they got any stars... read more

Shake Shack Park and Preston - Avocado Bacon Burger - Burgers Near Me - Plano, Texas

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You do all the work.... clumsy self entry for orders, prices are over the top...Wife and I ordered two burgers, one fry, one onion ring and two drinks...$45... ..the price was over the top but that wasn't the issue. Restaurant wasn't busy...maybe 1/3 full just before lunch. Got notified about 10 minutes after ordering the food was done and it would be right out..10 minutes later..nothing. over the next 10 minutes went to the counter twice and finally got the food....the 'waiter' claimed the fries were just finishing and everything was done. Fries were hot, the onion rings..mostly hot, my wife's hamburger was something above 'barely warm'. my hamburger was barely warm, over cooked, and dry. Ate less than half and gave up... Complained to the manager and was met with what might be generously call indifference. Gave us a free hamburger coupon..don't think I'll ever need it. read more

Great, consistent location with helpful and pleasant staff. We usually pick up from this location as they're quick and they're friendly. The quality of food is consistent and fresh. The restaurant is clean and the to go stations set up at the front are a quick and easy way to get your order placed. read more

Shake Shack Park and Preston - Peach shake - Burgers Near Me - Plano, Texas

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Their burgers was alway consistent and delicious along with the fries . Had the double stack with avocados and it was fulfilling. read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

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Jasper threw it in a circle. The burger was pristine as always. The fries were super crispy and great. I love it all. The workers were nice too. The tables were made in OHIO. BAKA. read more

Shake Shack Park and Preston - Bacon Cheeseburger Fries - Burgers Near Me - Plano, Texas

Decided to try Shake Shack for some burgers to finally settle the Shake Shack vs In-N-Out debate. I got the Link Shack double burger with cheese fries and the Tiramisu shake. The Link Shack burger was good. Flavors were balanced, and the sausage worked very well with the burger. Cheese fries were a pleasant surprise. I am normally not a huge fan of crinkle-cut fries, but they were crispy on the outside and fluffy on the inside. The Tiramisu shake for me was a miss. It seemed like an extremely sweet vanilla shake with a hint of coffee and a stale ladyfinger thrown on top. This location was super clean and had a very well-done interior. The staff was extremely kind in bringing out our orders and even taking our empty trays. Both Shake Shack and In-N-Out are amazing places, but in the great debate, I gotta say I land on the side of In-N-Out. read more

Shake Shack Park and Preston - Link shack burger, shake shack burger, chicken bites, cheese fries, tiramisu shake - Burgers Near Me - Plano, Texas

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On a whim we decided to try out the new location of Shake Shack in Plano on W. Park. It only recently opened. While normally we would wait a while for kinks to be worked out, we both just had a hankering for their burgers. The place has an nice layout. Four kiosks for self ordering are in front of the counter. I will say that while I do enjoy the simplicity of going up to the kiosk and inputting exactly what I want with my customizations, I do become a tad uncertain whether I should go to the lone cashier or utilize the kiosks. My SO ordered a Double Shackburger and I ordered a single Shackburger (mine well done with added onions and a side of Shack sauce). We both also ordered fries. According to the text confirmations, our burgers were done within 5 minutes of ordering. That was pretty fast! Both burgers were cooked and prepared exactly as we requested. I especially loved the crispy edges of the burger meat (and why I order it well done). That cannot be beat. Fries were hot and crispy. No complaints there. One note is that the side of Shack sauce was missing, but honestly, it was not a big deal at all. Not going to fault them for such a minor thing, especially as they're trying to get their sea legs. Overall, we had a great experience and am excited to have a Shake Shack next to Trader Joe's. It'll be an incentive to make the trek down to Plano more often! read more

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Probably one of the best Shake Shack locations in the country. Each time I visit, whether busy or empty, it's consistently the same--clean, quick, and friendly! I've never waited longer than 10 min for my food, and it's always hot and fresh. It's always perfectly salted as well (I've found other franchise locations can be a bit heavy handed with the saltiness). As an avid Shake Shack fan, I love visiting! read more

Oh my god, this is the second time my wife has ordered and I'm not to sure made me hotter!!!! The burgers being sent from Uber I was worried about but damn they were still crispy and the flavor KILLS Burger Street, I swear that I almost had a burgergasme from it that I do not smoke but might need a cig and the shake....shut up bitch! I would attach pics but killed my burger and rest of my wife's burger and shake in a pitter patter time. By the way, I live in Plano Republic of Texas and not sure it says im in San Crap. read more

The food was okay. Just a normal burger. There was nothing spectacular about the food especially for the cost. 2 burgers, 1 order of fries, and 1 shake was 36 dollars. The burger patties are thin and fully loaded it's the size of a McDonald's cheeseburger. The s'more shake was alright but nothing to really write home about over other less costly places. We tried it but will not be going back. The staff however were great! They were extremely busy but still had smiles and great attitudes. read more

This large new Shake Shack is true to the tradition of this brand. Everything is prepared perfectly and the staff is just great. The only odd part is that there were only about ten customers present and only a few came in while I was there. The sign says the capacity is 168. Either this brand no longer has the following it once did or customers have not noticed this location. The menu is limiting, as they only offer burgers and a few chicken items. Newer concepts like hot chicken may have just sent customers elsewhere. read more

Ordering Shake Shack online and picking it up via the drive through is a game changer. Definitely look out for their deals on Uber Eats!

Went last week for the first time at this location, it was great! You can order at the counter like normal or from the iPad station (there are 4 when you walk in). We ordered from the iPad station and it was super easy and quick to use. We got two double shack burgers, hot ones cheese fries, and chicken bites. The burgers were amazing, as always! First time trying the hot cheese fries and they were great, so much flavor. The restaurant is new and big, it was very clean and spacious. Everyone working there was super nice. So excited to have this location closer to me! read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

I ordered a double patty ShackBurger and it was pretty good. The patties were bigger than the bun, so definitely grab napkins. This was my first time trying the chicken bites and they were tasty! I was impressed that there was flavor and that the honey mustard and bbq sauce were a shake shack brand. The cheese for the cheese fries reminds me of stadium nachos, so I'd rather use the sauces. I believe they may have quite a few staff being trained. I enjoyed seeing workers shadow each other and get assistance. You can tell the efforts from the trainers are well planned with walking folks through tasks. The workers seemed to enjoy their time, but there was a bit too much playing around that was visible or audible to guests. A neat feature is that they have an online order pick-up drive thru. I don't believe you can place an order through it. Inside, you can order via kiosk or cashier. There was a TV so we were able to watch a game while we dined in. read more

Shake Shack Park and Preston - Double Patty Shack Burger, fries, and chicken bites - Burgers Near Me - Plano, Texas

The food was AMAZING. We vibed with the cheese fries!! The interior of the place was beautiful 10/10. I am proud to say you WILL be seeing us again in the future! read more

Shake Shack Park and Preston - This is us enjoying the incredible CHEESE FRIES!! - Burgers Near Me - Plano, Texas

Friendly service but food was bland and middle-of-the road. For chain fast food burgers Burger St and Whataburger much better. read more

A great place to eat out but they could work on their customer service. They messed up the order a few times but overall the food is great and great atmosphere. read more

It's exactly what you expect from shake shack, burger, fries, and shakes. That said, when my friend and I arrived a bit late to our pick up order, the employees went ahead and remade our shakes. The made sure to take care of us even though we were late, which is much appreciated. read more

Our actual food was great; however, it took almost 30 minutes for two milkshakes and an order of truffle fries. We ordered dine-in and I could see our milkshakes sitting on the counter after about 10 minutes. No worries, I figured they were waiting on a fresh batch of fries. 15 minutes later, the shakes are still there and no fries in sight. I'm not sure how long we would have waited if I hadn't gone up to the counter, but the lady was nice and gave us $5 off coupons. Still so odd that they forgot an entire order and left milkshakes on the counter melting! read more

. I ordered the veggie burger, regular fries, and the Oreo cookie milkshake. The fries and the milkshake were good, but I did not like the burger. First of all, it looked like a little kid burger and I am assuming that the use Kraft sliced cheese. My daughter ordered the chicken bites and spicy cheese fries. The chicken bites were ok for her but she liked the fries. The cheese sauce on the fries also tasted like a cheap cheese wiz or something. I am giving this place 3 stars for the customer service. Everyone was nice and the location was clean. read more

Shake Shack Park and Preston - Veggie burger and fries - Burgers Near Me - Plano, Texas

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Food is great here, but I've eaten here several times and consistently it is SO slow. They text you when your order is received and when it is ready. My food took over 40 minutes!! Staff is friendly, but get more staff for your lunch rush! Will think twice about returning to this location in the future. read more

New location and another burger place in Plano for us. We came for Sun lunch and got the regular burger and fries. That was just the right portion for us as we wanted to get a frozen yogurt afterwards. New and clean place, see photos. Be back sooner than later. We have been to the location at Legacy West. Be sure to read my description of Legacy West if you haven't been to get in/out and park easier. read more

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I waited forever for my food after getting the "ready to pick up text" because there were these 4 teenagers waiting to get free drinks from their friends that were working. So I had to wait behind them to ask a worker about my order. After that, they did not give me any straws for my shakes. And the shake felt like it had been left out for a while. The food is just regular shake shack, but the service was slow and the tables were all unclean:( read more

Shake Shack Park and Preston - Burgers Near Me - Plano, Texas

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Shake Shack is a shit show This is the second time I have visited. I figured everyone has a bad day once in a while so I went back. Same result. The place is dirty-food on the tables, napkins on the floors. Dirty windows. The place had no less than 6 employees behind the counter but no one cared to make the restaurant look good. Surprisingly the burgers are good. The experience is not. Not worth the effort or expense. Stay away. I will. Others do it much better. read more

The two Korean inspired burgers are to die for. So yummy so good. I ordered it through Uber Eats and it was worth it.

The Shack Burger is great. Price is very reasonable. Staff friendly and courteous. Restaurant clean and bright. read more

So overrated. Tiny burgers, Big Price. Burgers taste good and are fresh. I'd need at least two burgers to feel satisfied but my wallet has differing opinions. Won't be back simply due to price. So many other burger joints out there that offer more generous portions for the price. read more