Overpriced, Really $18.95 for a burger, fries and drink. First off they were out of onions. (?) How can a burger restaurant be out of onions. Then the fancy high tech soda machine provided non carbonated drink. The topper was hitting 2 bone fragments in the first bite, disgusting to say the least. I will never go back to a 5 Guys again. read more

Placed a pickup order for a burger with an extra patty and regular fries. When I came to pick it up I had a regular hamburger with no extra patty and Cajun fries. The lady flipping the patties literally looked at the pickup slip before putting the burger together then didn't even follow the right order. They apologized for making a mistake then literally gave me the new order with the wrong fries. Clueless workers working at 6:40 PM and will never return to this location read more

Have Previously Enjoyed Five Guys Since They Came To Town. Been Too Ones In Scottsdale And Biltmore Good Service Good Burgers Great Fries. Either A Off Day Or A Change In Vendors The Burgers Were Small & Dry. Very Disappointed As Used To Be A Juicy Tasty Burger. And Those Tasty Fries.. Not Anything Like Before. These Were Limp Wimpy Not Barey Warm Fries And Every Other One Was Soggy. Thought They Were Made To Order But I'm Guessing These Sat For Awhile Should Have Said Something There But Husband Wanted To Leave & Be Done With it. Said We Should Have Gone To Smash Burger Or In & Out Because This Was Not Good. Burger Was Very Small & Not Juicy. Not A Good Value. read more

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Unpleasant experience! I order a double cheeseburger with fries and I got the cheeseburger with its buns, with two beef patties and cheese nothing else. I was expecting a juicy double beef cheeseburger with its vegetables but no, it tasted just like my microwave frozen burgers not a different, and my fries were in a cup filled with crumbs. I am disappointed at Five Guys. read more

Really good food, my only complaint is the price. $20 for a burger fries and a drink, but there was definitely a lot more fries than I bargained for. Burger was truly good. If you want an authentic burger I recommend 5 Guys but just be ready to spend about twice as any other burger joint read more

Best Burger and Fries in town. Try the hot dogs as well. Great staff and easy to get in and out.

Okay Five Guys....You've won me over since the last time I partook in some meatygoodness that is a five guys burger. Our food wasnt as Gr---easeeeeeeeeeeyyyyy (In my best Paulie Shore voice) as it was last time. Our canjun fries were nice and crispy. Well, at least the food didnt seem as greasy. Though my lack of a gallbladder would have said differently about 30 minutes later. Thank goodness Target and Burlington had clean bathrooms! O_o EEK! :P read more

Of all the burger places in the world, in town, and within 2 miles of here and you're considering Five Guy's?! Do yourself a favor and don't go here. First, it is way too expensive. But is it good? I don't think so. The fries are always soggy and if you get the seasoning to make up for that they will always put on enough to kill you. The second main point is the burgers aren't that great, and now that I'm thinking about it they are soggy too. My bun was basically wet the last time and for 3 plain burgers, one fry, and two drinks we paid $40. Just please don't go here, you'll be sad. read more

Most people love their hamburgers but I am a fan of their hot dogs! Their regular burger is pretty tasty and is a double patty. Their small burger is one patty and definitely enough for me. I love the fact that you can put all kinds of toppings for no extra charge. It really gives you an opportunity to experiment with different toppings every time you go. However, the pricing is a little on the expensive side for being hamburgers and hotdogs. Not too expensive....just like 10.00-12.00 for a "combo" as they sell things separately. Overall, once in a while I crave it and do end up coming back. read more

Five Guys - The little cheeseburger (1 patty) is huge and delicious! - Burgers Near Me - Phoenix, Arizona

Nice location, easy parking. The dining area is roomy. Clean restaurant. Everyone is friendly. It doesn't get a lot of traffic in the evening during the work week, so it's a great time to visit. Love the fries and the burgers!! read more

Five Guys - Burgers Near Me - Phoenix, Arizona

I must preface this review by saying I am not a fan of the burgers here, so I came here with the intent of trying something different. This location is similar to every Five Guys you've ever been to, peanuts when you walk in and praise for the place all over the walls. I ordered a Kosher bacon dog (the dog itself was Kosher) with mustard and onions, with fries. I must say that this was one of the best hot dogs I've had in a very long time. I'm surprised that this dog was so good given that I 1) got it at Five Guys and 2) got it at a chain restaurant. I must say the dogs are 100x better than the burgers. The staff at this location is super friendly as well! read more

I go to Five Guys all the time. I like the regular fries and my girl likes the cajun. We asked the cashier and they were very nice and let us know you can order some cajun seasoning on the side and apply it to your liking. Hope this works for you! Five Guys is the best! I used to think In-N-Out Burger was the bees knees but my opinion changed as soon as I was introduced to Five Guys. Anyone who is unsure about a new chain in this area should really take a friend (or two) and try it. You won't regret it! read more

Five Guys - Burgers Near Me - Phoenix, Arizona

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They are tobstupid to know what a cheese burger is, funny since that's their business. Cheese burger is a single patty, a double cheese is two patties. This locyis hit or miss mainly miss. Sam Stovall read more

My boyfriend came here to buy me lunch today. Needless to say I'm glad I don't like close to this location. I won't be coming here again. My boyfriend came and ordered 2 cheese burgers all the way and one with extra pickles but our order was WRONG. They gave us the burgers PLAIN. Alyssa took his order and was rude and rushed him when there was no one in line. I called during my lunch break and was offered by the manager Jennifer our money back. This time I wanted to go with my boyfriend to speak with the manager on shift to get the money back. After work we went and spoke with the "manager" Michael. He was rude and unprofessional didn't apologize and didn't even acknowledge that we were there infront of him. He first immediately started yelling ohhh I'm not authorized to do any refunds especially cash refunds. So I asked him to call Jennifer who was the manager I initially talked to. He got on the phone with her and even with her on the line he was being rude to her. Telling her she was going too fast and to slow down while shetold him the steps to do the refund. If you have a manager that doesn't even know how to do a refund why would you have him responsible for managing a restaurant. He rudely then gave the money for just the hamburgers back to my boyfriend and didn't apologize didn't say anything was still talking to the other manager on the phone and walked away from us leaving us there once again like we didn't exist. This restaurant from the other reviews I see is giving Five Guys a bad name. Never in the whole time I've been eating at Five guys have I had such a bad experience. I hope that the corporate office reads the reviews for this restaurant and does something about I it! read more

Five Guys - Refund receipt - Burgers Near Me - Phoenix, Arizona

I had dinner at one of these joints for the first time in my life on 2/16/15 and probably the last time. The fries were soaked in oil and they gave me way more than I could eat even though I only ordered a small. There was so much grease that it soaked through the paper bag. The burger was a double patty bacon burger and exactly the same. Therefore, you can come here and blowout your cholesterol levels. The staff was friendly and the place was very clean with a price under $15 for one person. Otherwise, I would have given them a one star. read more

I can honestly say that Five Guys is one of my FAVORITE quick burger spots in town! I mean, where else do burgers come standard with grilled mushrooms AND onions?! The "small" burger is really not small at all, it is loaded with ALL of the things and is extremely filling! I always get a cheeseburger ALL THE WAY and it has American cheese, lettuce, tomatoes, grilled onions, grilled mushrooms, pickles, mayo, mustard, ketchup...and i'm probably missing something. Seriously guys, it is the bomb.com if you're a topping + sauce lover like me! I also am pretty obsessed with their hand-cut fries! They're always SO hot when you get them and they even top off the bag with a bunch of extra fries! {Pssssst: The way to my heart - EXTRA fries!} I do enjoy their Cajun fries but they're a little too seasoned for me so I think i'll stick with the regular next time. Also, their shakes are pretty fab as well - double stuffed oreo - yes way! Anywho, if you like A LOT of food for the same price as all of the rest, and in my opinion better quality - come to Five Guys, you won't be disappointed. This particular location is always empty when I come in so show them some extra love - we want them staying in the neighborhood!! :) read more

Absolutely love their options of size for burgers, there's always room for fries too!

It was okay. Half of us liked it and half of us were just okay with the burgers. Think we still prefer In n Out because it is ready faster. Fries are better here though. Pricey for fast food burgers but they do add more toppings so if you like more options then the price might be worth it. Peanuts are free but salty. You have been warned. read more

They close at 10pm and I got there at 9:54 wouldn't make my food because they were closing but continued to grill there own meals. It's one thing if the grills off but really! It's still not even closed by the time I finish this review. Pathetic service/management. Sorry to say. Love the burgers read more

Great location with fast and friendly service of reliably delicious burgers made to your liking. Parking can be tricky if they're busy.

5 guys is great anyways but this work crew is on point! Fun, sweet and thorough! Also my burger was amazing!

What can I say about this location? Quite a lot, actually. Some people have dismissed them as simply "trying to be In 'N' Out" (Which I still love!) and, having been born and raised in Southern California, I can see how people who haven't given them a fair shot would say that, but I disagree with that: Their burgers are always delicious, the fries are fresh and never too oily; the milkshakes are always thick and hearty, and they have an abundance of beverages to choose from. They now have a mobile app as well, making it possible to skip the usual line for one of their tasty items. Just order and pay online and then go straight to the pick up counter. A typical Five Guys experience for me goes something like this: You walk in and you are treated to a 1950's type of motif: White tiled walls stand in starkness to the red accents. A lot of company memorabilia and recognition by various media publications adorn the walls, all of which offer up rave reviews of the food, the company, and their executives. The smell of the fresh beef grilling away behind the cashier as you place your order will have you your mouth salivating in anticipation before you can even respond to the friendly greeting you just received from their staff. The customizable menu can be a little daunting to people who've never been there before: You pick your base burger type: (I.E. Cheese, Bacon Cheese, etc.) and the size (Big Burger or Little. Whether or not you want to add patties at an additional charge.) and choose from their list of bun options: Yes, No (Comes in a bowl), or served wrapped in lettuce instead. Then choose from a virtual "who's who" of burger world favorites: You have the usual suspects, of course, mayo, mustard, ketchup, pickles, etc. One of the things I really like, that you can't find everywhere else, are the grilled mushrooms. They also offer more Southwest fair: Green peppers (Grilled or not), jalapeños, hot sauce... I could go on, but you get the idea. If these choices leave you needing some time, but you find your tummy rumbling, not to worry: They offer up complimentary peanuts, in the shell, for you to satisfy your need for instant gratification. So you somehow went to a burger joint, but burgers aren't your thing? No problem, because they offer a variety of sandwiches, including vegetarian options, or you can get a hot dog. You have the same litany of options available to you from their menu as well. If you have the luxury of dining in and choose to purchase a fountain beverage, they have so many various options that it's hard to pick a favorite. Some have been noted to mix & match to create their own various "Franken-beverage" and why not? Lastly are the thick and delicious milk shakes on offer. It's like when you were a kid and you got to go an ice cream parlor: They have so many options to choose from that, again, it is hard to select a favorite. The place is extremely clean, friendly, and serves delicious food. They clearly pride themselves on their customer service and cleanliness, so it has become my go to burger place. read more

Came to this location for the first time this afternoon. I was impressed ,nice red,white, and black decor. Food was about $20.94 ,for 2 Burgers, one fry and one drink. We ate it there,but outside. It was a beautiful day, so good to sit outside. They even provide Peanuts on the table so while you are waiting for your food to be cooked you can enjoy cracking peanuts and eating them. Bathrooms were nice and clean, as I went to wash my hands before I ate. Place was clean, even outside. Food was fantastic! the bun should be toasted it would not fall apart so easily. Free refills on drinks. Their drink machine is very different in looks, but works great! Fries were fantastic, we were going to get 2 but, the girl working said one was enough for 2 people. It was the regular size and it was enough for 2. We enjoyed it and will go back again for sure. read more

This place is nuts like how does it take 30 mins to make 2 burgers?!?! Yah last time I come here wasted my entire lunch break ordering a burger lol read more

I was kinda shocked when a patron dropped their peanut shells on the floor. I need to get used to dropping my garbage on the floor, seems fun. Ordered a cheeseburger and got a double cheeseburger. $5.95. There is something wrong when a company misrepresents standards to be cute or to pump up sales. That aside my burger was sloppy but good, I ate it all. And I got to tell you, I'm still an In-N-Out fanboy. Thanks for the free peanuts, pretty good. Good Luck Five Guys! read more

Wow so today I informed the cashier about the last mishap And She was actually the General Manager for the store She seemed truly concerned about it And she gave us a free meal How nice of her We didn't expect it but she did Great job, Christina read more

I wasn't super impressed the first time I tried Five Guys, so I figured I'd give them a chance to redeem themselves. Alas, I'm still pretty "meh" about them. Burger was okay, but the fries are SUPER oily. I know it's peanut oil, so it's supposed to be better for you, but seriously, by the time I got home, the paper bag was pretty much soaked through. And, side note about this location, overall very clean, but no toilet seat covers in the restrooms? What are we, heathens? read more

This is an unfair review based on pricing and the menu. More of a heads up. I hear good things about this place, especially for a chain, so I decided to stop by for lunch. Unfortunatly, I also decided to leave before I ordered. Two reasons. First is price. A plain burger is $4. With cheese and goodies you are running up towards $6, which doesn't include fries. All in all you are looking at $10 - $12 for a "combo" meal which is something they don't offer. I like to eat so I was looking for some sort of double but I didn't see one on the menu. What I did see (second reason coming up...) is that they cook all meat WELL DONE. If I'm going to spend that much for a burger and fries I would like to be able to order it how a burger should be cooked (which is meduim or medium rare if you didn't already know). Recommend "The Grind" or "Delux", both a stones throw away, and both do burgers right. For a burger and fries, either will run you about the same amount if you forgo the tea and get water. Both are Local to boot. There's my two cents. read more

Five Guys you woo me with your delicious burgers and fries! The burgers are fat juicy, flavorful and delicious! These burgers are old school Midwest diner type burgers.....Greasy the way a burger should be! I don't know what the problem is in AZ The burgers and Fries are excellent! The service at this location has always been fast and friendly. These are awesome big ole greasy burgers! GO EAT ONE! Side bar (Debbie S) Post your review once not on every location that you have never been too that is just plain RUDE! read more

The epitome of American fast food. Using Red and White to induce hunger in their patrons, much like In N Out or MacDonalds. The unfrozen, hand shaped patties being fresh and large is a huge plus though, winning this place multiple "best burgers" around the country. And they are shy about telling you that either. Signs hand all around the perimeter of the store with various awards for best burger, fries, etc... they have received from small independent newspapers in their various cities. The ability to customize your burger with their ingredients list... Here is where the place stands out! With a fantastic list of toppings they dont charge extra for, and few they do. They also kick In N Out's ass with the lettuce they use in a Lettuce Wrapped Burger to save the carbs. Their lettuce rounds around the burger perfectly and is nice a crisp! For the lettuce wrap burger lover, this is your suggestion! Of course, because of health reasons, this place can't receive higher than a 3 star though. You understand. read more

Meh. I've not been to 5 guys, but I came into town, picked up my rental car and was heading to target for supplies when I saw a 5 guys sign. I was hungry so I figured, why not? Now I cannot comment on the fries, because I only ordered a burger. It was a decent burger, but not worth the price read more

$18.50 for a burger, Cajun fries, and a small drink... and it wasn't even worth it. The Cajun fries were basically inedible because of how much seasoning they have on them. Between my friend and I we spent almost $40 on a fast food lunch, and the burger wasn't spectacular - it tasted pretty average. read more

The Hype doesn't live up. This is not the first Five Guys Ive enjoyed(there's one less than a mile from my house), but decided to review this one. I will start off by saying I enjoy 5 guys. I think they have a good tasting burger, fries, and hot dogs. I don't think they live up to the hype though... I like that they give you the options of what you get on the burger in regards to condiments(onions, lettuce, jalapenos, etc) (Which this isnt a new concept "having it your way" though) Hotdogs cut down the middle to lay flat on a bun works well, but just doesnt seem the same (not sure why though) My big complaint is the price. I think it is way too high for what it is. When a hamburger cost 5 plus bucks. Fries are close to $3. and the drinks are $2 Lunch gets expensive quick. The other, when they wrap the burger or hot dog they seem to squish the burger and when you unwrap it, it looks like a linebacker wrapped the thing and its all squished together... My search for a great fast cheap hamburger continues... but I will eat here again. read more

First time inside a Five Guys, and probably will be my last. The place gets 3 stars for: Cleanliness, unique decor/concept (free peanuts everywhere), and simple, easy to read menu. The problem is, their over-hyped burger. This is supposed to be the best burger in town, and it very clearly isn't. The fries were pretty good, however. But the burger, for $9, you'd expect real cheese. Not so, it's processed. The patties were cooked well done. No flavor on the meat whatsoever (no salt, no pepper). The standard "everything" toppings included mushrooms, onions, pickles, mustard, mayo... just not a good flavor profile. The bun was very reminiscent of Carl's Jr. sesame seed bun, so nothing special there either. All in all, the place looked promising, the peanuts were a neat touch, the menu looked decently done, but ultimately they didn't deliver on taste. If the burger was $5, I might be back (in much the same way I return to Burger King every now and then), but for these prices I'm going to a sit down restaurant! read more

Average + burger, high prices for what it is. Inane ordering system at Bell Rd Phoenix. Elitist system requires mobile phone to order.

Lets start with the positives. The staff here is super friendly. Everyone behind the counter is in good spirits and looks to be enjoying their time as much as possible during work hours. They also have free peanuts upon arrival, much to the like of the Teakwoods bar establishment in the valley. Those would be the two positives encompassing the lack of just wiping the floor with Five Guys and giving them the one star rating. I ordered the normal burger, which is actually two patties as opposed to the little burger which is just one patty. I added the bacon, grilled mushrooms, grilled onions lettuce, tomato, and light mayo. I made sure to ask for light mayo, because there does not need to a gallon of it on my hamburger, like most places in town like to garner. Of course I am going to try the french fries, so an order of those went on the bill to conclude. After a short wait, I collected my order and proceeded to survey the land. The hamburger is tasteless, there is no other way to say it. It is not good. Its not an opinion, this burger is just plain garbage. Perhaps the staff could take the half gallon of salt they are putting on the fries and move a partial amount to the meat, because there is quite simply no seasoning and thus no taste. Ah yes, a nice treat, my light mayo was in fact slathered all over the top and bottom of the bun, always fun to take the mass napkins given to me to deconstruct the burger, wipe off superfluous mayo and return burger to original state. I took two bites and through the burger away, its just not good. The fries are decent, I suppose. Maybe I was just really hungry from not eating the burger I had such high hopes to enjoy. So much for Five Guys, total bust. Note of review, the establishment does happen to have those cool tech soda machines that let you mix all sorts of different soft drinks together. I made a 50/50 coke zero lemon/lime mix. Take my advice, avoid this place and make the trek to Zinburger, you will not be sorry. read more

Five Guys, like Smashburger, is based around a marketing plan that involves intentionally high prices and telling the customer they are receiving a higher quality product. On one hand, the fries are great, even if they are your sodium intake for the month. The burgers, on the other hand, are so-so. Not bad, mind you, and they are definitely fresh and custom made. They're just not that great. They remind me of something I would pull off of the grill in the backyard. For the money, I'll just go to In-And-Out, save a few bucks, and get a better burger. Still, if you've never been, you should check them out at least once if for no other reason than the fries and awesome soda machine. read more

Amazing Burgers... Bad Fries I absolutely love the burgers here. Theyre very juicy, cooked just right and they have a wide aray of options for building your burger. Personally, I like putting the green chilli peppers on my burger. However, every time I order the overpriced fries her they always turn out soggy and greasy which is a big turn off for me. Although I often just order it to go and eat the burger at home with some chips or a side dish to complete the meal. When you order you can expect to pay a pretty high price relative to other burger joints and the wait is longer than average. read more

Fries aren't good, soggy as if there was too much starch in them as they went into the fryer. And the hotdogs...you can get jumbo hot dogs off the roller grill at most gas stations for half the price and Five Guys has sweet relish only, which is disgusting. Not worth the hype and prices. First and last time at a Five Guys. read more

I'm sorry but this place is sooo overrated and overly priced! I don't understand all the hype, brag and why people recommend this place?? I swear, In-N-Out Tops This Place across the charts. They don't even carry 1000 island dressing to put on ur burger? Wow!! They left that part out given all the choices they offer. I definitely won't recommend this place to anyone because they claim "fresh" tasting food and it is not, and it's overly priced. read more