One star for a very specific problem. We regularly order Friday dinner for four from this Five Guys. I always order an extra patty on my cheeseburger for a total of 3 patties. The problem is that half the time there are only two patties delivered. Very frustrating. Even more frustrating is when I called to make them aware of the problem the first person didn't seem empowered to do anything and when I asked for a manger after a minute waiting no manager answered someone simply hung up the phone. I really like five guys, but I am really frustrated with this experience. read more

Five Guys - Extra patty ordered on sandwich #3 - Burgers Near Me - Noblesville, Indiana

No paper towels in restroom. Fountain machine had no carbonation. Gave my order to the wrong person. Loud bang or explosion from deep fryer area while there. Tables were not cleaned off. Burger and fries were good. read more

Five Guys = Five stars. One of the best casual dine choices, always. The food is always hot and fresh, and made exactly to order. I love that they have so many options for toppings and condiments. My favorite is the veggie sandwich with everything on it: cheese green peppers, grilled onions, grilled mushrooms, lettuce, tomatoes, and mayo. Fries are amazing, so are the shakes. Employees are enthusiastic and friendly. The restaurant is bright and cheerful, always very clean. read more

Five Guys - Veggie Cheese Sandwich - Burgers Near Me - Noblesville, Indiana

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We stopped in around 8 pm and a fairly long line of teenagers had "invaded" the store, but the staff processed them through relatively quickly. It was too bad that some of the teenagers then left messy tables and chairs without cleaning up after themselves, and the staff was too busy to address since they were still playing catch up with the regular customers still in line. Overall, the staff did great, and the food was excellent! read more

The Double Bacon Burger & fries are amazing along with the bacon/chocolate milkshake! The service was average for a fast food place that makes everything to order. I found the milkshake area and odd placement as that is a separate pick up area and you kinda have to go around people to pick it up. Over will be coming back for good food and milkshakes! Parking in the area is also convenient and not too much of a track! read more

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What could improve? 3 groups of people all waiting more than 15-20min for their food. They have 6+ people working and they can't even bring out anyone's food. read more

Very pleasant help. Nothing exciting about the dining area but clean and spacious. But the food is AMAZING! The cheeseburger and fries are the best anywhere! read more

I was ordering a couple cheese burgers a large fry and to shakes and the total was over 40 bucks. They are out of their minds.

I don't know how you could fuck up a cheese and bacon burger plain it has nothing on it ! Some how much burger ends up with everything on it . Nobody's paying attention and nobody cares don't go here read more

A bit of a misnomer. There were more than 5 guys working and I think one was a girl. Bonus! But this place is good stuff. Double bacon burger, cajón fries and a bacon cheese dog are the move. One cannot be served without the other two. It would be like settling for "one French sword guy" instead of holding out for the "three musketeers". Anything less won't do. read more

No stars! This place is nasty! The burgers were sloppy! I ask for a cheeseburger and didn't get the cheese.. took it burger back in the store.. (Im assuming the manager) took a piece of cheese and put it on the grill and place it on my burger and finger f--k the hell out of it! ! But he was super nice about it! I didn't won't any smoke and plus it's 7:30 at night so I let it go but best believe the next time that's your ass! mad#ass#hell! Just find another place to go.. read more

The burgers are delicious, the fries are plentiful and soooo good (even delivered). You can heat them up in a few minutes in the oven at 400 and they're just as good as right out of the fryer. Unlimited free toppings on your burger. read more

The best burgers in Indy, I would go as far as saying the best burgers on the planet. This place does not feel like a chain, even though they are. One of the few times a limited menu is welcomed. They have burgers, fries and hot dogs, that's it, but what they do, they do extremely well. Tip: Two people can easily split a small fry. Four people can split a large fry. The do not hold back with their potatoes, and all are freshly cut and fabulous! read more

Five Guys - Burgers Near Me - Noblesville, Indiana

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Big fan of Five Guys...seems like their presence has really exploded over the past few years since I see them everywhere. Honestly the novelty is sort of worn off for me...the burgers are still top notch and a small fry feeds at least two, but there are so many options you can consider not named "Five Guys". All that said...every once in a while I sincerely enjoy the caloric intake that Five Guys provides and will be back occasionally to indulge. read more

Five Guys - Counter - Burgers Near Me - Noblesville, Indiana

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Normally these guys rock however tonight they failed miserably. Ordered cheeseburger with bacon and BBQ. Opened wrapper to find a bun with mayo, lettuce and jalapeños. Nothing close to what was ordered Passing through on business so could not turn around and go back to restaurant. Too far down road when opened wrapper to eat. Called manager and he could not issue credit to credit card because he needed the actual card - really??? He did offer a non-empathetic apology with a thick Spanish accent that I could hardly understand. Not bad - only $7 for a meatless veggie burger. Buyer beware - check sandwich before carry out. read more

Five Guys - Ordered bacon cheeseburger with BBQ. Where's the beef? And the cheese? And the BBQ? - Burgers Near Me - Noblesville, Indiana

I ordered to-go from this location through Uber Eats and my food was prepared quickly and efficiently. The food was still hot just like it would be if I would have dined in. As always the hamburgers and fries here are beyond delicious for a "fast food" chain. read more

Went years and years never trying this place for no real logical reason. Finally tried it with my husband and the kids and love it! The bag fries are always a hit too! I'm always ready to explode just from eating a regular burger. The milkshakes are really good too. I can't eat it too often because I'm lactose intolerant yet refuse to give up cheese and dairy lol. Love eating in the little area in front. We try to come twice a month. Will definitely be back soon! read more

Food always arrives cold. Maybe that's GrubHub, but either way, you pay a premium for cold food.

I am reviewing the Five Guys at Hamilton Town Center. I would highly advise you to go to eat here. It has great burgers, fries, and milkshakes. It is a burger joint in the middle of the mall that draws a lot of attention. It has good customer service. The space is tight, but there is a lot of space outside. It's special because it has good food, it is in a mall, it has bathrooms, and it has a lot of combined space(inside and outside). The only problem is that the prices are a little high. But, the quality makes up for such high prices. One time, my friends and I walked to the mall. We went shopping and went to Five Guys. We waited in line for about 5 minutes. I got a little cheeseburger, a chocolate milkshake and small fries. The cashier was really nice, and he gave us our receipt. We all waited for about 7 minutes for the food. We got our food and headed outside. The food tasted delicious, and we got about half of a bag of fries. It was crazy, there was so much fries for such a low price! My friend loved it, and we plan to go back sometime soon. I say you should try it out sometime. -ZK read more

If you're at Hamilton Town Center and craving a burger, I don't think there's not better spot than Five Guys. Red Robin gets the job done, and Ford's Garage is mediocre and overpriced. Five Guys is top quality and top tasting, all while being affordable. read more

How could this place be anything other than five stars? Fresh beef, fresh ingredients, fresh fries. Easily the best burger chain in Indy. Never disappoints, no matter what race is taking my order or fixing my food. read more

If I could give zero starts I would. Tonight my friends and I went to go get some drinks and we stopped into 5 guys to go get a shake and some fries, specifically an Oreo shake. So eventually they call out our order so we go get it, my friend took a sip and immediately realized it was wrong, so she went back up to get it fixed, they continued to argue with her even though it was clearly vanilla and they eventually went to re make it but they were incredibly rude. So we go back to get it and it was right this time, but they were speaking Spanish and little did they know we knew exactly what they were saying, they said they said that she should have thrown it in her face along with making a motion of throwing it so we leave and get in the car and I called to talk to the manager so I very calmly explained what happened and they didn't say anything after my explanation and hung up on me. So I went back and I requested a refund. They gave it to me but the whole time they were being very rude and laughed at us. And they told us to never come back. Don't come here unless you want your order to be wrong and risk having a drink thrown in your face. read more

I honestly wish I could rate this less than 0 stars. I've never had any problems with this five guys. Today I wanted an Oreo shake, simple request right? They called out my order number so I went to receive my shake later discovering it was a plain vanilla shake. I personally don't like plain vanilla so I went back up to the front to talk to the workers. I explained that I ordered an Oreo shake and it seemed as if there wasn't a single piece of Oreo. The workers preceded to talk to each other in Spanish and funny enough I understood everything they were saying. It's so astonishing that people don't think others speak more than one language just because they are white. I did not make it known that I understood them and thankfully so. They made another shake for me and when I walked up to grab the new one the lid popped off. I almost knocked it over so I apologized as one customer would do. One worker preceded to make the motion of throwing the shake in my face to another coworker which overall pushed the line. after Leaving the store my friend called to speak to the manager, she explained what had just happened and they immediately hung up. We returned to five guys to get a refund because no customer should ever experience this. read more

As if the high price isn't bad enough, the food is just so damn gross. It's a burger. How do you screw up a burger so badly? My burger was so soggy you'd think they took it out back and ran a garden hose over it. And the lettuce was brown. Barf!!! read more

I really don't get the hype for this chain. The burgers are just OK. I do appreciate that all the toppings are complementary, as are the shell-on peanuts. read more

My other review says it all... and this location is consistent. My burger and fries, and our service were 5 star worthy. One thing I am learning, I used to order everything like the sauteed mushrooms and onions on my burger. I got just a good ol' burger loaded with the good stuff like lettuce, tomato, onion, pickles, ketchup, and mustard this time; because, I'm thinking sometimes when I loaded it before the cooks tried to oblige my request for everything by fitting a tiny bit of whatever I asked for on the bun. So , I'd end up with all of it but not really. My loaded burger would be loaded with a few mushrooms and few this and that. So, my tip, if you really want everything talk to the cooks, they're right their and always receptive whenever I've talked to them or just realize (duh, like I did) only so much will fit on a to-go style burger. My All-American I think is the way to go for me, though, from now on. As for this location, the place was absolutely empty so we were in and out, but I've been here when they've had a line and the wait is never long. Like I said consistently Five Guys... Good burgers Great and generous serving of fries As always, free peanuts Good and fast service Clean eating area (indoors and out) **Ooh! They have little index-like cards to color on and pin on the bulletin boards while you wait; I love that lol! read more

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Absolutely love Five Guys burgers and fries. After trying Five Guys going to a standard fast food chain just doesn't happen anymore in my family. Nothing compares to this place and anyone who's says otherwise just doesn't know quality... Knowing their beef is 100% beef vs. places that give you filler product adds to my argument of quality. Every patty is cooked fresh, so no heat lamps as well. Fresh, quality, and great taste! read more

Five Guys is basically the east-of-the-Mississippi answer to In-N-Out, but it doesn't quite meet their standard. The fries are a refreshing change from fast-food fries, as they appear to be cut straight from real potatoes without additives (and yes, a small fry is easily shared by two people). The burgers aren't bad, but I wish they would actually melt the cheese onto the patties and toast/fry the buns a little bit. The bacon on the baconburgers is thin and crispy and not worth the extra price. My biggest complaint is the noise--the space is basically a tiny warehouse, and it echoes every sound like an aircraft hanger. It doesn't help that people drag their metal chair legs across the hard tile floor with no apparent awareness of how painfully harsh the sound is. If you can't get to an In-N-Out, this is better than nothing. read more

Wow! I'm not a huge burger & fries kinda gal, but I gotta say, these burgers are pretty good! My 12 year old always wants to come here when we can, so we always fight over the last few delicious fries! Made to order fresh burgers, & their fries are made on sight - gotta love that! It's perfectly located in the middle of the shopping area, so it's convenient enough for before or after shopping, a movie, ice skating, or a concert. read more

Great food! Great staff well organized and fast order to getting food even when very busy. I had bacon burger on lettuce instead of bread and it was tasty! read more

Ah, Five Guys. Your burgers are tasty, your fries are got. And why would ANYBODY order anything BUT the cajun fries? Why is that even an option? Seriously. Went here instead of *blech* Ruby Tuesdays, after they made us wait an hour to tell us we couldn't be seated. Well I don't need your fancy waiter! I can get a better burger at Five Guys! The only down side? Teenagers. Lots of them. Oh my god. Swarms. Totally. Avoid during peak hormone hours. read more

They were packed every table filled but food was still hot and delicious like always. It's my go to spot

Delicious overpriced burgers and fries. This place makes a killing. The price doesn't stop me from going back.

Terrible service and wait time. Our burgers were cold. My friends toppings were in my burger. The fries were floppy and cold. And they put her nacho fries with my burger. McDonald's fries are way better. And Burger King and Red Robin's burgers are waaaay better. Their drink situation was hard to figure out. You guys are way overrated. read more

I was not impressed. There was a lot of hype, but this was just IN-N-OUT burger rip off. The burger was good, but not great. The seasoned fries were not good. They were very over seasoned. read more

I always forget about Five Guys Burgers and Fries when I want a really good, cheap burger with all the fix'ns on it. The great thing about these restaurants is the food always comes out hot and you can watch while they work on your order. I have always had stellar customer service at each Five Guys and the one I visited in Nobelsville before the Heart, Joan Jett and Cheap Trick (Triple Threat Hall'o'Famer concert) was no exception. The place was packed because it's right in the heart of a mall and tons of shops nearby to visit. The employee who took our order was friendly and quick at getting what we wanted put into the machine. We go over to the drink machine that has every flavor of every coke product you never thought you wanted, I played it safe and went with cherry vanilla Dr Pepper. We sat down for just a couple of minutes and our food finally came out in a big brown sack seeping with greasy wonderfulness. I ordered a double cheeseburger with onion, jalapenos, pickles, lettuce and bacon with an order of fries. I murdered the fries in ketchup anticipating that first bite and it was everything my tired-of-being-in-a-car-ass was craving. Crunch, nosh, nom. It was a great start to an awesome concert, so that I wasn't tempted by all the overpriced nonsense they were selling there. Walking out, of course I had to grab a few peanuts so I could snack on them later. I'm really going to work hard not to forget about them the next time I want a really good burger and fries, but with so many options in my hometown it will be hard. Five Guys is wonderful and should never be forgotten, forgive me burgerlords! read more

This location, just the one at 116th, is run by non English speaking staff that are rude and want to stare you down. Slow??? If it were any slower, I could have read War and Peace while waiting. Absolutely never will you hear please or thank you . The owner of this franchise obviously pays no attention to guest comments. My burger was horrible, a sloppy mess and my fries were under cooked. read more

First time to a Five Guys! This was an awesome location to stop at while shopping. Very busy! even at 3pm. I had a little burger (still plenty big enough for me!) and regular fries which was a really good burger! I am super impressed! I'd always heard good things just never tried it. Love that you can choose your toppings. Cajun fries are also good if you like a little spice. Overall great experience! Would have given 5 stars except the restaurant was pretty dirty. We had to wipe off a table to sit down and they were all like that and there was food all over the floor, even at the table where we were sitting. read more

Both the burgers and fries are really good. You definitely get your money's worth on the fries but I feel the burgers are a little pricey for the amount of meat you get. read more

Don't bother unless you're standing over them while they fill your order. What you ask for doesn't really matter. Go somewhere else.