This place was hard to find, but it was a better option than Burger King...so I hunted for it. Traveling west on I-70, I decided to east in Mount Airy since I was too hungry to wait until Frederick...haha. Thursday, 4/14 was the first time ever eating in Mount Airy.
I ordered the little hamburger & little fries because I know that you still get a lot of fries even with the 'little' order. It was just over $8...$4.75 or so for the burger & over $3 for fries. The cashier was friendly.
The service was a little faster than I expected, which I was happy since I was starving. The fries were tasty, but too much salt. I've noticed salt on fries more lately and may need to say no or little salt.
When I opened the burger, I was not happy because they put cheese on my burger. When I checked the receipt, they did not charge me extra for cheese. It was simply that they were careless. I do not like American cheese on my burger or anything. I didn't want to waste time & their food by having to wait for them to cook a new one. So, I scraped and picked off as much cheese as I could.
I ate the burger, but I could still taste some of the cheese, and it didn't taste as good. It is very important for cooks to not be careless because I could've been lactose intolerant or following kosher.
I decided to talk to the manager and depending on how this went was going to have a large affect on my Yelp review. I explained, and he first said that we can make another one, and I said 'I just had the one, don't need a second one, & didn't want to waste time.' He said he could give me a free burger tomorrow; I said I'm not going to be in Mount Airy tomorrow and it could be months before I'm there again.
The manager finally suggested to give a refund on the burger, which I agreed seemed to be the best solution. When he realized I paid with a credit card, he processed the refund request and had me sign, which included the fries. I was pleasantly surprised that I was getting the whole meal free.
I'm wondering though if I had paid cash, he would have had an easier time only refunding the burger. So, it may have worked to my advantage in this case to pay with a card.
In the end, I told him thank you, and the next time I'm in Mount Airy and in the mood for a burger, I will be back. read more