Before I moved to Palo Alto, a Five Guys had opened up near my home. I thought it was the best thing ever. Large juicy burger, more fries than I could eat, stuffed into a paper bag. Life was great. Then I moved. No copious fries. No juicy burger. I tried to move on but I couldn't. In-n-Out was good, but I still craved juicy burgers. But this was still Country Gourmet, so it was not meant to be. Time moved on. I moved from the area, but then came back for work and, behold! A Five Guys! I can delight in my missing past! And with the magical Coke drink mix machine I can have everything I could ever want. And so I ordered a bacon burger, loaded with everything. And waited. And forgot that you wait just long enough so it's no longer fast food, but not long enough for restaurant quality. That the juicy burger was a little bit too wet, and might be kinda greasier than it needs to be. That it's actually kind of expensive to almost any other burger option. That the fries are still amazing. That you really can't drink as much soda as you used to. Five Guys hasn't changed at all. But I sure had. So although I will still go in every now and again for a bite to eat, it just doesn't fit into that same spot it used to. Too expensive to be a guilty pleasure, too cheap to be a sit down restaurant experience, but a great reminder of what I used to love in a good burger. read more

The burgers are delicious (in fact, I have a slight preference for their burgers over In-n-Out). I like that I can choose my own toppings. I do think they should keep the place a little cleaner. The staff in this location seems too busy, but come on, guys, wipe the tables and sweep the floors. For that, I took off 1 star. read more

Had food delivered to our hotel which came relatively quick. The hamburger buns were completely soaked and completely inedible. So basically we paid $93 for 4 patties and fries with delivery. Disgusting. Won't be donating any more money to this establishment. read more

Food is good. My only problem with the burgers are that the lettuce can be a bit soggy. Like all Five Guys, kind of pricey, but at least they give plenty of fries. read more

The hamburgers are OK; the french fries are really good. However, while eating there the air conditioner was blasting so it was just freezing inside. And, the worst thing was the cleaning lady cleaning the floor and moving all the chairs around. The noise level was so bad that I left my food on the table and walked out. 5 Guys, if you read this, please make the eating of your food inside more pleasurable than it is now. read more

Loud, vibrant atmosphere. I couldn't wait to get my burger and fries to see what all the hype was about. Did it live up to what I was expecting? Ehh... kinda. LOVE: ~ Selection of toppings - Onions, mushrooms, jalapenos, pickles, hot sauce, etc... All FREE! ~ Patties - TWO patties on a burger. ~ Amount of fries - Don't be deceived by the sizing of the cups. A "Little" will still give you a decent amount of potato goodness. Think a mountain of bag fries. ~ Cajun seasoning - Win. You MUST get this on your fries or you'll be missin' out. ~ Endless amount of free peanuts! DRAWBACKS: ~ Good, but not THAT good. ~ Bread - Not toasted enough and it reminded me of the consistency of a McDonald's bun (soft, easily squishable, gets stuck in your teeth). I wish they had a bun with more substance to stand up to the ingredients and meatiness of the burger. ~ Fries consistency - Yummy. But I like my fries to be cooked a tad more well than what was served to me. The insides of some of the larger fries were a bit undercooked. Overall: It's definitely worth a try if you've never had it. I'm glad this location opened up literally right next to my boyfriend's apartment. I'll be a frequenter as I la la la love me some fries. read more

When it opened (mt view) prices were fair. Now they are 30-40% higher. Not worth it anymore.

The quality of the food is the same as any other 5 guys, which is really good. However, I have had multiple issues regarding the service. Although I feel like some of the 1 star ratings are over-reactive, the place is indeed below the quality of other 5 guys. read more

Five stars for five guys all the way. Awesome complimentary peanuts while waiting for your order too. Who wouldnt want that read more

Five Guys - Ordered only mushroom for topping. I filled in my own fries. Juicy! :) - Hot Dogs Near Me - Mountain View, California

Good burgers & hot dogs. Good service. The prices have been going up & as a result seems like they are not as busy as they used to be.

free peanut and awesome burger ! this branch is clean and the service is great :) the beef patty is definitely good and also love the toppings --- this is not a cheap burger chain but it is worth every $$ spent read more

Five Guys - Hot Dogs Near Me - Mountain View, California

Finally! No more driving to Sunnyvale to get my fix! Gotta love Five Guys! Better than In-N-Out and the Habit, in my opinion... At least if you're a burger lover! read more

Meant to do this a while ago, but since my last review, they've stepped their game up and do an excellent job the way Five Guys should be. I still think the one in Sunnyvale does food better, I can't really give a good reason why, I just feel like they don't skimp as much on the toppings I guess. But overall, it's a great location. Cheers! read more

Their little burgers are really pretty big! Just saying! Cajun fries.. and if you are asked what condiments you want, you can say something like 'across' and they'll add everything on the menu. read more

The food was good just like any other five guys but the lady forgot the bacon on my bacon cheeseburger and then wanted to argue with me even when I showed her the receipt. Extremely rude service. read more

My first time trying this place was at the Redwood City location.Then they recently opened one near my home. My husband has never eaten here so this was a good opportunity to check it out. He likes it! I ordered my usual little cheeseburger with everything. I found out the difference between the little burgers and regular. Little is one patty and regular is two patties. When I got my burger and started eating it, I noticed a difference. The Redwood City location made my burger with grilled onions and didn't fall apart. Mountain View had raw onions and it fell apart but not to a point where it became a big mess. I do luv their fries and next time we order them, a small size is enough for 2 people. read more

Solid experience with veggie cheese sandwich at Five Guys. It includes green peppers, grilled mushrooms, grilled onions, cheese, lettuce, tomato and regular onion. The green peppers and mushrooms were a great addition to the sandwich. Cajun fries were delicious and I devoured them. Would come again but way too expensive for all of this ($11 including drink) considering its fast food. Would come again if I had to, but would avoid the drink and share fries too make it affordable. read more

5 Guys is my favorite place for burgers. The ratio of meat to cheese to bun to toppings is always perfect. The french fries (I get the little fris and share them) are exceptional. There is a sign on the wall that tell you which farm the potatoes came from that day to make the french fries you are going to eat. I always stick with a pretty simple cheeseburger and it's always the absolute best. The crew is always fun and friendly too. read more

Five Guys - little cheeseburger....delicious! - Hot Dogs Near Me - Mountain View, California

Edit: As with my prior review, they still can't be trusted to put bacon on an order. I have since been unwrapping and checking my order to make sure it's there. 3/4 times it isn't. It's amazing that they so reliably leave it out. I eat here about once a week since it's around the corner from my place. I love the food but occasionally they disappoint me. One thing is that of the ~6 or so times I've ordered bacon on my burger, 3 times I have discovered when I get home that they left it off. Just today I went there again and decided to check my burger before walking home, and there it was again, no bacon! How can they forget it so consistently? I'm suspicious that they do it on purpose. They can be inconsistent with the crispiness of the fries as well when they're busy. But that is less often. I'm still a fan of the place though, the staff are very friendly and helpful otherwise. And I more often than not enjoy my order. read more

I had my first 5 guy experience. Yummy and friendly. Burgers are delicious.i can't wait to go back again.Fries so fresh n crispy.

This is the greasiest food I have ever been served. You get your meal in a paper bag that is already soaked through with oil when they hand it to you. The fries were soggy, the hamburger bread instantly fell apart and was soggy. They restaurant advertises how great they inside but this place is not only horribly tasting it is also not cheap. They cook everything in peanut oil and they give you free peanuts, but does everything have to be soaked in oil? I almost ordered an ice cream shake but was afraid I would find oil in that too. Maybe a place for a hangover, but otherwise these guys have it all wrong. read more

We go here a lot.. The cashier's AND cooks are awesome I usually go w my girlfriends daughter 10 and they are always patient and nice to her and she loves to draw on those cards........ Thanks 5 Guy's,,, read more

Food coma starting now! For $12 you get more than enough burger, toppings, fries and coke; its what we run on here in america. Love all the topping choices, keeps me coming back. Better than in n out, which is pretty much always the same. The burgers have great flavor. You pay a flat rate for a burger then get to choose all the toppings at no extra cost really simplifies the ordering process. Bacon and cheese are extra though. I wish they would toast their buns though The are nice and thick, not to crispy not soggy in my experiences. Try the cajun style fries if you wanna spice things up. Tip: just get the small fry, its more than enough for 1 person Extensive drink selection. I only drink coke, but its got something for everyone. The great selection of toppings keeps me coming back read more

We arrived and were greeted at the front door, there are piles of peanuts to eat and also very many staff to greet you. The kitchen is completely visible and the food is being made right in front of your face. We ordered a veggie burger which was all veggie's grilled perfectly. Eric and Alli were fantastic in their customer service and checking us to see what we liked and if we needed anything. The fries could be a bit crispier, but a large order , we couldn't finish. The Burgers were really tasty and you can get grilled mushrooms and onions for free!! Great experience, leave the fries in longer. read more

This is the worst 5 Guys I've been to. I've been to this location about three times and I don't think I'll be going back. The workers seem to be in slow motion and they blare Classic Rock in the tacky dining room....I didn't see any customers that looked like they appreciated hearing Brian Johnson screaming "Thunderstruck!"...I noticed a few people wandering around looking for a quieter spot--as I did--but, alas, there is no quieter spot. It seems that this loud rock music comes right out of the ceiling. As far as the food, it seems they always forget something...like last week they forgot my mushrooms and onions and ketchup and mustard. I overheard someone saying "Hey, there're no pickles!"....Their companion confirmed that his burger was also lacking pickles. read more

Really good burgers fries and shakes. Amazing big fries and juicy burger. The double stuff shake is good.

I am a Five Guys fan and think they rank as one of the best burger chains in the country. However, this particular location is an extreme disappointment. Ordered 3 burgers online where you have to specifically state what condiments you want on your burger. It is even listed on the receipt. However, two burgers were made wrong. How can this happen when there is a simple list of condiments? Also, the kicker is that I happen to think that Five Guys have some of the best fries in the business. The fries here were limp, soggy and not plentiful. Really disappointed. Will not go to this location again. Never had issues with other locations...only this one...and it is not the first time. read more

Solid burger place. I really like how you can pick and choose your toppings at no cost. The fries are pretty good as well.

Let me start off saying I have NEVER eaten inside the restaurant, only ever ordered online. Ordering online is pretty easy, it's all self explanatory and easy to maneuver through. Their hamburgers are pretty good when I'm in the mood for something that isn't dripping with grease or dry. The milkshakes have to be my favorite item on their menu, they don't make them until you go to pick up your order which is nice, and I like how you can customize it with a wide array of topping/add-ins. Price! They are pretty pricey for what you get, I mean normally I would spend just under $30 when I go to jack in the box/in n out for my family but here I spend (easily) $50....so that's not so fun, but like I said, it's where I go when I'm in the mood for a hamburger that isn't dripping with grease or dried out. To be honest, it's what you want when you're craving a good hamburger. Parking is pretty good, the establishment is on a corner lot so no worries on getting stuck in a dead end parking lot. read more

Somewhere in between In-and-Out and The Counter... Fries were too soggy for my taste. I didn't like the way they put fries in a cup with lots of spills in the bag. I'd probably won't come back unless I'm really hungry and close by. read more

I live this location as there is lots of parking. The restaurant is super clean. I love the Coke soda machine with all the different options to drink. The peanuts distract from the waiting for your food. I think the price point is 20% too high though!! read more

I don't get the appeal of this place. Fast-food quality at "sit-down" restaurant prices. The fries were enjoyable but the burger was very bland with low quality meat. Overall a very poor value. I gave two stars because the place was clean and the service was good, but I won't eat there again. read more

Don't come here if you have a gift card. Cause they'll say you don't have an amount on it. I tried to pay with a brand new gift card and they told me I had zero balance on it, so I called the number on back and the phone line said I had $25 on it. So I go back up to the register and ask them to check the balance and they said it has $25. So people at this store need to learn how to operate a cash register. read more

This franchise is growing for good reason. Quality food for a reasonable price. Burgers only.

interesting concept but to close to in n out and an easy choice... the burgers are well done and someeee read more

There are excellent burgers and sandwiches! Polite stuff and fast service! In additional delicious peanuts for free! Highly recommended

Food is good, but this review is mainly for customer service. We've been there several times and staff is friendly, restaurant was clean and when I made a mistake with my order, they fixed it with no extra charge. read more

Service was fast when call in order. Good bugers. Can get expensive but better than The counter

5 Guys messed up my order. They accidentally put bacon on my cheeseburger. Oh what a glorious day!

Burger was ok, not mind blowing but tasty. What was mind blowing was how filthy this place was. Dirty tables, dirty floor. Gross. I won't be back. read more