There were no customers ahead of me when I arrived and the place, located at the Junction Cambridge, was very quite. Great, I thought, this should be quick. I watched the staff having a good chat while I waited. They seemed to be in no rush. I eventually got my burger over 10 minutes later. I hate to think how much longer it takes when the place is busy! On the plus side the food was good. In conclusion, the place was well staffed, it's just that more emphasis should be placed on customer service, hence a score of 3 stars rather than 5. read more

Five Guys - A bit of a wait! - The image displays a receipt from Five Guys, printed on white paper, taped to a wooden surface. The receipt includes order details such as one patty, order number 26, cashier Oliver J., and the date and time. Food items listed include a burger with 'ALL THE WAY' and a small fry, with some text partially obscured or smudged. The receipt is slightly crumpled and has some stains. - New American Near Me - Joliet, Illinois

I ordered a little burger with small fry on 4/21 as carry out. I asked for no tomato or mushroom everything else was fine. I took a bite of the sandwich and there was no burger. I thought it was a joke and that the burger was under all the lettuce but nope nada, but they did include the tomato and mushroom I didn't want. I tried calling the store no answer the line was busy all day, called again a few days later. Was able to speak with a worker (not even a manager ) to express my frustration at paying $13 for a meal with no burger. How do you forget the burger???? Was told a manager would contact me. Still nothing. Reached out to corporate and what do you know STILL NOTHING. Customer service is poor and the food I cannot even comment on because all I had was a bun and veggies. All I want is my money back at this point and better customer service. read more

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I can't believe I ett the whole thing. But I did. Since this was our first visit to a Five Guys, we had no idea that a "regular-sized" burger means double patties. For a single patty, you're apparently supposed to order the "little" burger. But we ate it all anyway, because these burgers are so darn good. They're everything burgers should be - hand-formed, 100% fresh ground beef patties (NOT frozen) grilled to perfection, served on a fresh-baked bun with your choice of 15 - count 'em! -- toppings. Because they're made to order and haven't been sitting around beforehand under a heat lamp, the beef is hot and juicy, and the vegetable toppings are cold, crisp, and crunchy, not soggy or wilted. These are more like burgers that you would whip up in your own kitchen. They're a bit more expensive than fast-food burgers, but you're paying for the top quality ingredients and the hand-assembly. Their fries are great, too. They're hand-cut and come in either "Five Guys Style" (meaning plain old salt and pepper seasoning) or spicy Cajun style. I also noticed a tangy undertaste to the fries that turned out to be from the peanut oil they're cooked in. (I'm supposedly slightly allergic to peanut oil, but I didn't notice any after-effects. Either I've outgrown it or my doctor LIED! Good thing, too, cuz I want more of those fries!) The Five Guys menu is pretty basic because they stick to what they do best - burgers and fries, although they also offer hot dogs and a few sandwiches. They also serve peanuts in the shell for those who want them, which has supposedly become part of the Five Guys identity. (They have signage on their doors and walls warning that they serve peanuts in bulk, so people with peanut allergies are forewarned, and you're not allowed to take any outside so that allergic people don't unknowingly come into contact with them.) The décor is bright, cheerful, and casual with boxes of bulk peanuts and bags of Idaho potatoes stacked around the white-and-red checked tile walls. All orders are served in paper bags, so you can either eat in or take them home. The only drawback to the whole experience was the air conditioning, which was cranked up to Arctic level so that even my he-man husband was shivering, but we just sucked it up. Because they don't start to make your burger until after you order it and everything is hand-assembled, your wait time is going to be a little longer than it would be in a fast-food place. But hang in there - it's definitely worth it. And if you just can't stand waiting in line, they even have a handy iPhone app where you can order and pay ahead of time. read more

Five Guys - Regular Hamburger (meaning double patty) with all the fixings - New American Near Me - Joliet, Illinois

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The very first time I had five guys was at the Orland park location, and I wasn't very impressed. I visited the new location in Joliet, and I had a much better experience. I knew what to order this time! They have a wonderful iPhone app where you can order your food, and pay for it on your phone. All you do is walk in and pick it up! I loved that because I got to pick what I wanted on my burger without the pressure of standing in line. They don't pressure you to hurry and order here, but I didn't want to be that bitch that holds the line up! I ordered a bacon cheeseburger with grilled onions, grilled mushrooms, and grilled jalapeños! It was soooo good! I do think that the burgers are on the small side. #DoBetter Do not order a large fry! A small is humongous!! Enough for two people!! I do think they need to have milkshakes. That just Seems to go hand in hand at a burger joint! Until next time....... read more

Five Guys - Time to smash!! - New American Near Me - Joliet, Illinois

Will never go here again. There are notices on every table that you can't dine in. Why would a restaurant that doesn't serve you at the table, not allow you to eat there? Are they afraid that covid exists only if you sit down to eat your meal without bothering anyone? Absolutely ridiculous! They won't get my money again. read more

I like this branch of 5 guys! It's clean and the burgers are always perfect even when you order using Uber Eats. They double wrap to keep them warm! I think the key to Five Guys' success is the quality of meat they use in their burgers! It's the foundation of any great burger and they don't skimp here. I've had burgers from other restaurants where I question if the meat is even beef! That doesn't happen when I eat here! The buns could be better but they're old school and that's OK! Toppings are to order, so they suit all tastes. I prefer the bacon cheeseburger with everything! Haven't been disappointed yet. The fries are good too! read more

The gentleman here are friendly. The young ladies are clean, nice, and cordial. Definitely focused on the best customer service as their number one goal. The tall, light, and handsome cook is an amazing sight for sore eyes. I sat mesmerized with him for at least 5 minutes. The women should be excited to come to work if for no other reason than the beautiful cook they get to work alongside. Very nice and clean establishment for so early in the afternoon. To be clear the food was amazing!! Fresh and flavorful as always. Oh and the cook I am referring to is the Caucasian with the beard. Although the African American cook I first encountered was a handsome one too. Overall, kind and friendly people. read more

Tried to place an online order. Only five guys not allowing it. I call in to place an order. Guy answered the phone very rudely says to hold 3 times before just placing the phone down. I hear him take one order and then nothing. 11 minutes and some change later another guy answers the phone confused that there is someone there. When asked if they forgot about me the guy stated the phone was just sitting there off the hook and he had no idea what was going on. If you want actual customer service. This is NOT the place to go. Any other burger joint will treat you better and save you money. read more

Paid over $20.00 for two burgers two drinks and one fry. Waited over 20 minutes at a dirty table while we waited for our food. The taste of the burgers was good while the fries were soggy. I don't think I will be eating here again. read more

Five Guys - Inside five guys Joliet - New American Near Me - Joliet, Illinois

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Very good burgers, the bacon is crunchtastic!! Sure it's a little pricey but it's quality ingredients! If you are looking for cheap, go to Mcd's. Also the location is kinda small, but since I live close by, I am very happy taking my burger home! read more

I've tried Five Guys all over the place and still don't understand why so many people rave about it. The burgers are good, but nowhere the best I've ever had. The fries are good, if salt is your favorite thing in the world. Here's a tip: less salt! I can always add more later if I want. I've been to this location twice and although the have one of those fancy Video Coke machines I love, they were out of nearly everything on it. read more

This place honestly gave me the best burger I have ever had! It was DELICIOUS! The french fries were also wonderful. Unfortunately, the atmosphere is terrible and because the restaurant is all windows, metal, and tile, the sound echoes and it is VERY loud. The tables were also dirty, and we had to wipe our table off ourselves before eating. Finally, it is a bit on the pricey side, but I felt that it was worth it for the size and quality of the burgers. Also...a head's up to anyone with a peanut allergy... they offer all you can eat peanuts here, so there are peanut oils and dust everywhere. read more

Great food ... Always... I'm giving five guys 3 stars for 3 reasons ... 1- as much as I love thier burgers there fries suck , worst fries I have ever had to be honost.2- I came in today orders my regular burger and I never order tomatoes but the guy put tomatoes on it i politely asked to take them of and he gave me a bit of attitude and I called h out for that 3- the biggest reason was that while I was ordering my burger the ppl behind me where using racial slures and remarks and the cashier was laughing read more

Food was good, the serving of fries seemed less than the other locations Ive been to in the past. Kinda of dirty ex: 1/2 eaten hamburger patty under my table, wrappers etc. Guy at the register was nice. read more

Very good burgers. You can order exactly what you want on it. They are made to order. Friendly staff. We ordered one small fry for two of us (very heavily salted). People are saying it's expensive but I ordered a little hamburger and it was a lot to eat. Hot dogs are just OK. Portillo's dog is better. Just soda (no shakes like Meatheads) but great burgers. We will go back!! read more

Food is amazing almost every time. If you just want a single patty, order the little cheese burger. They key to making it a great burger, is adding a second piece of cheese. Seriously, just do it. It's amazing. Also, the cajun fries are where it's at. And a little is enough to share for two people since they dump extra into the bag. Definitely worth going here for a great burger. read more

This is probably my favorite burger joint in Joliet. They food is awesome but in my opinion the service is even better. I've been coming here for a long time so the employees all know me by now. They know that I like my fries well done and I don't have to ask most times. You can hear them teach the new employees "this guy likes his fries well done, he comes in all the time". I appreciate that, it shows me that they care. read more

Good clean place. People are nice. Great burgers and fries. Expensive. Can only afford to eat here every couple months.

Way overrated and overpriced. $15 for burger, fry, and drink . They'll be gone in a year, 2 tops. The cheapskates in Joliet won't pay their prices for a burger. read more

Went here to see what all the hype was about & this place sucks! Lol Over priced & fries were gross! The $1 menu is better then this place! I won't be going back! My all time favorite is Steak & Shake! read more

Personally I love this place it has great food and any drink you could ever imagine. They give out FREE peanuts, I mean who doesn't like the word free. Their is limited seating though and it isn't the comfiest in the world. Also, it smells greasy but it makes your mouth watering for more read more

I love five guys, especially the fries. Stuff is made to order and therefore always hot and fresh. At one time I used to think five guys was expensive relative to McDonalds. It turns out not to be true. The average Big Mac costs around $4.80 and has 3.2 ounces of meat making the price per ounce of meat a $1.50. The Five guys burger has 6.6 ounces of meat which is more than double the Big Mac and at an average price of 7.09 for even the cheeseburger still comes out to $1.07 per ounce of meat. read more