Disappointed and loud. Got my order wrong, place was dirty and the good music was way too loud

I try to buy from businesses nearby, it always takes over an hour to get something delivered from here. My app shows the driver there for 20 minutes. When I talk to the manager about it she is extremely rude. I'll take my business elsewhere. read more

Their system sucks My bf ordered online and 10mins later they called and said they ran out of food. That's fine, but the bad thing is my bf MUST come to the restaurant to get his refund because they couldn't do it online and their excuse was "can't control the system" read more

When I first moved into the area, I was like hey, there's a five guys near by. Before Five Guys was never close by so I didn't go that often, and the times I went it was very lack luster, so I couldn't really figure out if it was the location or an off time. With this location being so close I ended up coming by more often to get a more reliable rating. All the times I came it was by definition at 3 star. It was A-OK. But not better or worst. The meat is solid, a greasy and fresh burger. You get all the free toppings, but overall, it's very bland. The fries, even with the cajun seasoning is very average, with the seasoning it becomes salty, without it, you must eat ketchup with it. It's a SAFE burger, but not something I crave or desire. read more

I'll grant you that it's a good burger, but is it a mind-altering, "did the Earth move move for you too?" burger? No. I had the regular (i.e. double) bacon cheese burger. Yes it was good, but at $11 for a burger, fries, and a Coke, it was not a home run with me. Five Guys has its walls covered with quotes from minor newspapers from all over the country gushing about how spectacular the burgers are. Dudes, if your food is that magnificent, let the food convince me. Don't blow smoke at me. That tells me you need to convince me because you know the food won't! And don't trumpet that your burger toppings are free. Big deal!! Even McDonald's doesn't charge for their toppings! And Cajun fries ought to be something more than regular fries with a little Cajun seasoning tossed over them. Good burgers, more fries in my serving than I could possibly eat, spotless restaurant, quick service, but over-priced. For the same $11, you get a better burger at Miller's just up the street or a bigger and better one at Barnaby's. Sure, I'll go back occasionally, but only if I'm in the neighborhood anyway. read more

Super friendly staff at this location and as always a fresh savory burger with fries not made until you order. I worked at Five Guys long ago so I'm not sure if im allowed to be bias on Yelp lol, but I know the ingredients truly are all fresh and every location has the same guidelines to follow to ensure food is always on point! read more

Five Guys - Little bacon cheeseburger with extra cheese and grilled jalapeños of course - Burgers Near Me - Houston, Texas

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I like Five Guys a lot usually, but this location is a little below average compared to other locations. Their burgers are just okay and I think it's because of their buns. The buns should be fresher and they aren't. Otherwise, I dig it's okay, just okay, which is lame because I would like to eat burgers with the family every now and then. The good things about this place: 1. The soda fountain has cherry coke and I think coke zero. A fairly reasonable variety. 2. The fries, Cajun fries, they are nice and zesty. 3. Lots of toppings. 4. peanuts, fun to snack on if you aren't allergic ;-) Negatives: 1. The buns aren't very good. 2. I got a bacon cheeseburger once and the bacon tasted gross, really greasy and burnt. I think that this location could get better (I hope). I'll probably go back although, it's not high on my list of places to eat. read more

Place an order for pick-up timing was amazing quick and easy, noticed employee by the name Caymen (sorry for the misspelling) very hardworking, very fast paste loved the service and food ;)!!!!!!!! THUMBS UP!!!!! read more

This is easily my favorite Five Guys location to visit. Every time I come, the place is clean and there's is always a friendly face to greet you at the front. I went during the peak of the lunch rush and was immediately welcomed as soon as I walked through the door. I placed my order and I was able to hear it communicated to the employees at the grill. The manager Kendrick is very attentive and makes sure that place runs like a machine! read more

This is the new Five Guys located just north of 610 on Shepherd. I randomly came here after a work happy hour because I was hungry and it just opened so why not try it out? I had the vegetable sandwich which was pretty good. I think the flavors were enhanced by the drinking I had done at happy hour. The vegetable sandwich is not a veggie burger. It has everything a loaded burger would have minus the meat patty and bacon and such. The sandwich was very big (they put lots of veggies) and tasty so I was pleased with it. I also ordered a large side of cajun fries. The fries guy really hooked me up. Not only was the large cup filled with fries, but additionally, the bag was stuffed to the top with even more fries! I doub they do this every time but I would not complain if they did. Anyways, I was pleased with the overall experience. I know many of you readers were hoping I'd leave a review talking about the burgers. Sorry! But my roommate went the next day and he thought the burger was awesome. Great addition to this area! read more

I have not been to Five Guys in over 5 years, so today I decided to go because I was tired of the same fast food places on my route. I ordered an cheeseburger with my favorite condiments, and an large drink, I have to say this will be my last time coming to this place. For 10.00 this was an small burger which you barely taste the meat. I am very disappointed in the cost for little of nothing to taste. This place is definitely overrated and overpriced. I will say the customer service was good. read more

I am a fan but mainly because my husband loves this place and they have terrific french fries. Voted best burger by GQ magazine so you know its gotta be good. I had the veggie sandwich which consisted of mushrooms, onions, green peppers, lettuce, and tomato. All ingredients were fresh and tasty. My husband had a regular hamburger which he really enjoyed. As I have mentioned in other reviews, I really really love french fries. Five Guys Burgers and Fries has awesome fries. When you order they have a sign up that says where their potatoes are from for that day. They are crispy and seasoned perfectly. My husband and I shared the regular order and it was plenty for 2 people. The restaurant prides itself in making old fashioned burgers. These burgers aren't like McDonalds and Jack-in-the-box. They are fresh and cooked right in front of you with real beef. If you (or your man) likes burgers then you will love Five Guys. They do it right, thats why they have been given so many awards for best burger and they continue to pop up everywhere. read more

Excellent burgers & service. I'm not a fan of their fries, and since I don't order them, I won't include them in the review. Pros: - Free peanuts to snack on while you wait. - Great burgers. - Friendly, quick service (more on this later) - Very reasonably priced. - Clean restaurant. Cons: - Music is always too loud (might be tolerable if it was good music; it's not) - They serve that awful, Gold Peak reconstituted iced-tea (How in the world the Gold Peak company convinces restaurant owners to put this swill in their restaurants, I'll never understand.) That said, when I came in last time, someone behind the counter either read my mind, or could read the look on my face, because she turned the music down (without any verbal comment from me) & asked if that was better. I was so astonished at her evident psychic powers, I just blinked & looked at her. I finally managed to stammer, "Uh, yeah...that's good...that's...thank you." I was going to tell her she needed to take that on the road & start a new religion, but she went back to work on the food she was cooking. Recommended. read more

I continue to explore the area inside the loop (although this location is technically outside the loop) by bicycle. This is my second visit to a Five Guys and my first to the Shepard location. This location is just north 610 in small strip center. Nothing fancy, but clean. I find the quality of the big three burger joints to be lacking. Although a chain, Five Guys is more like what fast food once was. The patties are somewhat thin, but reasonably flavorful. If you order the regular burger, its actually two patties. I like the fact that they have a wide choice of toppings at no additional charge and if you have a hard time waiting for your meal to be prepared, you can snack on the free peanuts. I won't say this is the best burger around, but the quality is pretty good. I'll definitely be back. read more

Five Guys - Burgers Near Me - Houston, Texas

Called my order on the way to work! I was greeted by a smiling laughing staff! Lunch was ready and packed up ready to go!! The burger was perfect bunless wrapped with lettuce and lots of pickles. Thank Five Guys! read more

Good for the price. Didn't like the cajun fries with the burger though. They didn't pair well for me. But the food is worth giving a try. The guy who took my order that night was really cool. You could tell he cared about his work and what the customer thought. I like people like that. read more

For the rather expensive price, I would expect a burger to be much better. The meat patties were overcooked to where they were totally dry. The Cajun fries, however, were very tasty. The lady who took my order greeted me warmly and was very friendly to all customers coming in the door, and specifically recognized "regulars". Unfortunately, the disappointing burger means I probably won't be back. read more

Ordered on-line, food was ready when we walked in. 4 adults 4 burgers, one large regular fry, one small Cajun fry was $32. Burgers are double patties (which they dont tell you on line), had two with all the good stuff and two with mostly nothing. Great food, good service. Will eat there again. read more

From the beginning this place was amazing! As we walked in one of the employees opened the door for us and went to the counter and took our order! Our food came out fast and delicious! We were even lucky enough to watch it be prepared by the cooks! We ordered 2 burgers and a salted caramel shake! Absolutely amazing! Definitely the Five Guys to go to! read more

If i could do 1.5 i would. The good thing is my burgers are always fresh even when i do pickup orders. However, they have gotten my order wrong several times and i don't realize until I'm long gone. Which i don't understand because my receipts read exactly as they should but the burger doesn't match read more

I love messy hamburgers and so should you. There's nothing wrong with a simple menu and quick service. I was in the middle of the review when number was called to get my burger. This burger was cooked perfectly for me and topped with all the trimmings. A good thing about eating at Five Guys vs. other places you don't have to pay for the toppings. So to have a sloppy burger you must have grilled onions, jalapenos, cheese, bacon, lettuce, pickles, mushrooms, mayo, mustard, and ketchup. WOW- I will never be high school skinny again!!! read more

ZERO QUALITY CONTROL. DO NOT ORDER OFF UBER EATS. Ordered a CHEESEburger with lettuce, onion,ketchup and mayo from UBER eats. They gave my driver the bag with the correct description but inside was a hamburger with no cheese, lettuce, green peppers, pickles and tomatoes. When I called them they told me I would have to come in to the store to get a new one. read more

do not come to this place the food nasty and the food is way overpriced we almost payed 60 dollars just for 3 burgers and a large fry with three drinks the food bad even one of the burgers wasnt even made right its flupped inside out they gave us the exact opposite of what we ordered i am never eating at this location or any other location of five guys again i eould rate it a 0 star if i could.Little Bacon Cheeseburger and a regular hamburger do not get any of them especially the grilled cheese with burger it made us throw up read more

It's Five Guys. It was delicious. I usually pick it up to-go, and they've had it ready for me every time when I got there (you just have to wait while they cook the fries). No complaints, and I'll probably come back in the future. read more

The staff at this location is friendly and the food is served fast. However, the music is too loud. I like that the burgers are cooked to order. What I don't like is the price. The total for a Little Burger, Cajun fries, and a small drive was $11. I've had better tasting burgers that have cost less. If you're in the mood for a burger and you're in the area, Five Guys may be worth your while. I wouldn't go out of my way to eat here. read more

Food was excellent, but the service was incredibly slow! I used the website to order and said it would be ready around 7:25. I did not walk out the door with my food until 8:00. Unacceptable. read more

Very bad service the guys took soo long to give me a online order. I ordered 15 minutes to before get there and they made me wait 30 minutes more bc the were playing inside of the office very disappointed for the bad service read more

First time to a Five Guys yesterday was at this location. The lady working the register (didn't catch her name) was so nice! She made us feel welcome and I could tell she took pride in her job. The food was pretty good (still prefer Smashburger). I had the cheeseburger, didn't realize that it was a double. That thing was huge. Cooked well, classic toppings. Overall very old school burger which was great. The fries were ok. We got a medium size but I guess they made extra because the bag was practically overflowing with them. I like the thick, "real potato" style but I think some of them were a little under cooked. Not a big deal though. We will be back to this location for sure! read more

Best burgers in the world! no other burger place beats Five Guys. the cajun fries are BOMBB The staff is the best. very nice and friendly! I really recommend this place to anyone who loves burgers! read more

Taste just like regular homemade pan fried burger. The fries are good too and loaded with seasoning. You get a lot of fries for the money. Delivery is quick and packed well. read more

Food was great, but the service was amazing! Every person working there is very polite and welcoming. The restaurant is very clean and there's complimentary peanuts while you wait for your food. read more

Did not meet expectations. Burger was small and shown no love. Assembled in a hurry and Was very bland. Waist of time and money

I went to Five Guys on Friday June 29th at 11 am. I was the only one there. I got my fries and they were burnt and since they raised the prices on the fries they have cut back on the amount. I always get the medium not the small order. The fries were already placed in the cups so they were cold. The burger was so wet with mayo that it fell apart. There are plenty of real good burger places so I will pass on Five Guys. This location needs help. read more

The burgers at the other locations seem neater when I open the package. Maybe the workers still need time to get used to things because this location just opened. But I'm so glad they did because Oak Forest was dying for a good hamburger joint besides Petrol Station. read more

Was really disappointed with this place compared to other Five Guys. Service was extremely slow -- there were eight orders ahead of mine. That wouldn't be so bad if the burger and fries would have been surprisingly colder than I expected. I also got the smallest amount of fries ever for a Five Guys place. Usually A regular fry order fills half the bag, but these fries barely escaped the cup. read more

I love the cheeseburgers from here. My girlfriend hadn't tried the food from here yet so I used Uber Eats to order food for us and she loved it. Now we probably eat from here about every other week. read more

When you're hungry for a really good burger and the best fries in the business, head on down to this Five Guys location and you will not be dissappointed. The folks behind the counter are super nice and the food is super fresh and super tasty. I love this place! read more

Incredible burgers and fries!! I bought a hamburger for under $4. And the people were so friendly! I always love a good burger but five guys was really great. The service, taste, friendliness of the staff, and the atmosphere was stellar. This is my new favorite burger place in Texas :) read more

Very courteous staffs, they are helpful and always smiling. The only thing is the beef patty was cooked too long so it was a little too hard.. otherwise, good burger for the price! read more

Food was fresh took a while to come out but the peanuts were fun. I hated that it was freezing inside, I couldn't focus on my food. Too cold freezing geeze. I won't go back because of the temperature.. Real turn off. read more