Too Inconsistent
I have to dock a star.
I really like Five Guys (I'm an In-N-Out fan too, but I go to Five Guys more), but this location has tried my patience for over a year now. When my wife and I go here, we rarely leave fully satisfied.
Yelp wants to know if there's a PokéStop Nearby.
I think that's hilarious.
The prices here have gone up markedly since 2014.
I provide 2 examples below.
(My wife and I regularly spend about $30 here, and I don't think the food is quite worth it.)
Note: All prices include tax.
Large Fries - Five Guys Style ($5.49): 8/10.
The fries can be a little hit or miss (according to a sign inside, most of the potatoes seem to come from Idaho, and the rest come from other locations around the U.S.).
Over a year ago, my wife and I had some fries that were super salty.
That was the case again on Friday night.
In both cases, the fries were almost inedible.
I'm glad that my son hardly had any on Friday (I got the sense that the salt was indiscriminately dumped on the fries).
There should be a better system in place for adding the salt.
It's a lesser issue, but there are always some fries that are slightly burnt.
(I recommend ordering Little Fries. You get a lot of fries for only $3.18.)
Cheeseburger ($8.02- they were $6.97 before): 8.5/10.
About 2 months ago, my wife had a cheeseburger that was charred.
She was nice about it, but I should have brought it up and insisted on another one.
One of my recent cheeseburgers was a bit burnt, but not enough to complain about.
Kudos to the cashiers here.
They're consistently friendly and thorough.
I'm not docking for this, but a guy in front of us a few months ago knew the cashier. The two guys chatted for a few minutes (they were both aware of the line, or they would have talked even longer).
(I should have taken advantage of it when the guy in front of us said that we could order before him.)
Too Much Time:
I know that it can be busy here on Friday nights, but I've had to wait over 20 minutes a few times.
This past Friday, my family and I waited 17 minutes (I was surprised because it wasn't as busy here as normal).
A balding man on my right was more impatient than I was. After about 20 minutes, he prepared 4 containers of ketchup for himself. He then went up to the counter to check on his order. A minute later, he headed out with it (I quietly applauded him for seeing what was taking so long).
The lead server on Friday was very loud when calling out numbers (still, some people were slow to respond).
I understood this, but he came across as rude to me.
"There you go, here's your order."
I didn't like the tone of his voice or the way he pushed the bag at me. He may as well have said, "Here's your damn food."
Grilled Cheese ($4.39): 8/10.
They're very tasty, but small.
They're cut in half most of the time, but not always.
I didn't get mayo the last 2 times. I was assertive (pissed off) on Friday and asked for a side of mayo.
Kosher Style Hot Dog ($4.94): 7.75/10.
My wife and I still like them overall, but we ordered them more often in the past.
The hot dogs sometimes don't taste that fresh.
They could also be bigger.
Bottled Water: $1.75.
Regular Drink: $2.63 (they were $2.17 before).
A Large is only $.11 more, but I usually get a Regular because I don't mind getting up to get refills.
The new hand-spun milkshakes are kind of small, but fucking good (score: 8.5/10).
They're $5.05, and should be ready within 5 minutes (if you order a milkshake and some food, your number will be called twice).
I had a Strawberry milkshake. My wife tried an Oreo Cookies one.
Rock music is always played inside.
This now includes country rock (a guy near the fountain machines rocked out to this one song on Friday).
I'm not docking for this (my bowels needed to be cleansed anyway), but I had the runs after eating here on Friday night (I went to the bathroom 3 times in 2 hours).
I'll continue to go here, but the staff and food were better in the past.
https://www.youtube.com/watch?v=KsS0cvTxU-8 read more