I was not impressed the first time we went - got too many toppings so I couldn't taste the burger. But now, we like 5 guys better than In-&-Out. The hamburger patty is just more substantial. It is a bit more money, but we think it is worth it. read more

One star for the coffee milkshake. One star for their cajun fries. Burger sucked completely. Bun got soggy & fell apart. I had only tomatoes and mushrooms in it & those both slipped right out all over the foil beneath. I should've gone with my gut. When in doubt, In N Out. Sorry, Five Guys. read more

On the evening of Saturday 1/30 at 8 pm'ish, my wife and I decided to give 5 Guys another chance at converting us from In N Out like several of our friends. This was the 1st time at this location and maybe 3rd overall for this chain. There were so many issues that this WILL be the last time we go to 5 Guys - In N Out just delivers so much more CONSISTENTLY. This was the absolute worst experience out of the three total. ( Other 2 were Fremont / Newark and Brentwood ) Here is where the blunders in customer service ended their opportunity to earn my loyalty: * failure to ensure the complete order was made and reached my hands when my # 00 was called out. My number was called I was given my $27 ish order and proceeded to sit down at table and set our food down. As I got up to fill my soda cup, I realized I was NOT given my shake. I had to get back up and ask for the shake - it was made but not given with order. * When my wife tried to fill her condiment container with ketchup from the large ketchup dispenser, it was empty. But, there were two large dispensers, surely both of them could not be completely empty right? Lo and behold, EMPTY!!!! So, once again I had to get up ( hope you're counting because we are now at #2 ) to let them know both dispensers were empty. I had to sit back down, and wait for them to fill dispensers with ketchup. Only took about 3 minutes or more to fill up BUT it was the fact there were 2 BIG dispensers - how does BOTH of them become empty? One serves as a back up to ensure that if one runs out, there is another. ( kinda like having the spare roll of toilet paper resting above the one in use at commercial restrooms. When the first runs out, the second one pops down ) This tells me and the management staff that someone did NOT do their job of following up to ensure this small but very important step is consistently followed up on. Needless to say, I had to get up again ( now we are at #3 ) and finally fill the container with ketchup. * At about 8:40 pm, as we prepared to leave, we ordered to go food for our son at home. Once #15 was called, I was given my bags and we proceeded back to Union City. 3/4 of the way home, we realized that ONCE again, they failed to give the complete order - we were missing the oreo shake. So we had to turn around and drive back. Upon returning around 9 pm ish, I informed the team that I did not get my shake from order #15. One of the team members asked the guy behind the counter if he made the shake. They checked the ticket number and apologized immediately because they did NOT make the shake. THIS was the moment of truth - team followed proper customer service step #1 and apologized. Problem is, the accompanying verbiage that is associated with step #2 is usually "How can I make this right?" or something to the effect of "Here is a complimentary ________ for your inconvenience of having to drive back" or perhaps "My name is ________ , sorry again for the inconvenience, please give us another chance. Here is my card, and it authorizes you to a free meal on us." THIS is where ALL was lost since there was no arrangement to compensate for the time, inconvenience, and gas of having to return. REMEMBER, they forgot the shake earlier in our dine in experience - so they made the same mistake twice in a row with the same customer. * In summary, Clearly the first mistake was not addressed regarding my wife's shake for it to happen twice. The failure to review order to ensure its picked up in its entirety points at either poor training or poor follow up and leadership by on duty manager. 2 empty ketchup dispensers intensified my ire at the way this place was being run. Having to come back due to a repeated error without compensation, ABSOLUTELY poorly handled. 5 Guys, I have been to In N Out probably 50 tines and they have messed up my order only once. When they found out, they apologized and invited me back for another meal on the house. Furthermore, EVERY conversation with In N Out team members include eye contact, smile, and outgoing service. THIS is why I continue to come back to their restaurant and will not return to yours. Their customer service, organization, and consistently high standards have earned my loyalty. The Burger Arena is chockfull of intense competition. Everything I mentioned above points at poor leadership, training, and follow up. This means that these mistakes are and will continue to happen. Just think about the type of loyalty In N Out has... Do you not want the same? As for the food, it was good... But total experience made it difficult to enjoy. read more

great burgers,I wish they should open another store in fairfield or vacaville area.service was very fast and courteous.

Had to write a review to respond to all these bye-bye In N Out reviews. I had the Bacon Cheeseburger and the fries. The burger was delicious. Love the texture, tasted fresh. It is probably the same size as an In N Out burger just with a bigger bun. The taste and quality of the burger are roughly on par with In N Out, definitely not superior to In N Out. Obviously Five Guys gets bonus points for the all the options including Grilled Mushrooms, Bacon and BBQ Sauce, otherwise I'd probably knock it down to 3 stars. Even with the extra options, don't think it's worth the $9 you'll pay for a Double and fries when the same will only cost you $5 at In N Out. The fries, BTW, are only OK, salted way too much, much greasier than In N Out, the scoop of fries they throw in the bag would be a bigger bonus with tastier fries. I'll be back for sure, because I like variety, but In N Out still retains its crown. read more

Horrible service. I paid with a card, the receipt got stuck and the cashier spent 5 minutes fixing it. He forgot to give me my card back until the middle of the next transaction (which was my friend). He then hands me my cup which he forgot, and it was small. I had asked for a large cup and he responded with "uhhhh sorry I charged you for a small" I would normally leave it be but a small cup is $2.25 and large is 20 cents more. I wouldn't have spent that much in the first place if I didn't plan on getting large. The manager comes and they both can't fathom how to give me a large cup since I paid with a card. He wanted to refund me on my card and charge me for a large. I said why can't you just give me the cup I originally ordered, it's a 20 cent difference and you've already had me waiting here while you fumble with the receipt machine for ten minutes. The manager insisted I pay "10 cents more" so I gave him a dollar and got 90¢ back. No transaction was made on record, so he just wanted to hassle me all along for twenty cents. He was sassy the whole time and didn't even realize the difference was 20 cents, not ten. Incompetent management leads to incompetent workers. Horrible experience overall and I ate my hugely overpriced meal bitterly. I probably won't be coming back for a long time, hopefully they will get some workers with at least minimal common sense. read more

Five Guys is alright! Nothing to drool for. Their burgers are good yet small and pricey. I wouldn't pick this as my go to spot for a Burger.

Not impressed and was expecting so much more with all the hype. Very expensive if you include fries and a drink. The five small mushrooms in my burger didn't cut it. I would rather go down the street to Sam's Burgers, In and Out, or Val's. Not worth the money. read more

Went here expecting a really delish burger. I wasn't impressed with the food. Burger was plain, nothing special about it. The fries were good, but that was about all I liked. This place was packed the night we went. Place does not feel comfortable when it's crowded. Not thrill about this spot. I even told my kids I don't plan on returning. I much rather eat at In-Out Burger place. read more

i love there burgers! there hella juicy and tasty. There fries are pretty good to. i enjoy how when your waiting for you food or after eating they have some peanuts for you to grab and those are pretty good to i always get them when i go. but yea there foods pretty good there just a little exspensive but overwall there foods good. read more

I LOVE this restaurant they have the best burgers you can get. Free toppings, Good Drinks and good service. But it tends to be a bit pricey! But its still the best burger shop I've ever been too. I highly recommend this burger shop if you love burgers. I love it! read more

Best burgers you will ever eat, hands down. So fresh and juicy, and fast too! Granted my husband and I always get them "All The Way" (all toppings), so if you prefer yours without much on it your experience maybe different. One of the best things about them is how the onions are actually shopped and carmelized instead of raw. Totally different taste! The fries are hot, fresh, crispy and abundant. Try their cajun fries, not too spicy but very flavorful. The customer service has been great. Costs about the same as Carl's Jr. (if not less), but food here is actually good and you don't feel like you have a lead ingot in your stomach afterward. read more

Placed an online order for a Bacon burger and Cajun style fries. One thing that I was previously unaware of was that the fries are made when you arrive to pick up your order to ensure freshness (crispness). I did not mind the short wait as the fries are excellent. The burger was made accurately and it was awesome. Overall, a great meal read more

I'm giving this four stars only because I had to wait about 15 mins so that took a star off for me other than that... The only word I can think to describe the burgers is PERFECT the meat is so tender it crumbles but in a good way ! The fries are amazing! And they throw extra in the bag for you ! Try it now you're missing out if you haven't read more

Awesome bacon cheeseburgers! Not a fan of their fries, (cuz I am picky bout fries!!) but it is awesome that they have FREE peanuts to munch on while waiting for your yummy burger! read more

I normally have a great experience at this location, that is why it pains me to leave a note about a much different experience today. We waited for about 15 minutes for our food and the only reason we probably got it then is because all of a sudden 10 people came in to the place. We did finally get our food and the fries normally piping hot were barely warm. I will go back at least one more time to make sure this was just an off night. read more

Five guys is one of my go to places at least once a week i like ordering on the app just just walking in and oucking up by passing the line like a VIP. Their burgers are flavorful and you cant go wrong with the cajun fries there. read more

i was happy that this place was in town but was very disappointed when i went in the burger was cold and fries nasty. the service was good so not going back best burger or in & out is way better!!!! read more

Came in earlier today a young boy was taking me and my girlfriends order and was being very polite and quick, we hear loud yelling come from the backroom, curse words and just plain disrespectfulness towards the employee from the manager. I guess the employee got fired and went to the front of the cashier to get his house keys? We are still in line with a few people behind us keep in mind, he asks another young man to pass him his keys the manager in all black a bald white skin older man grabs the keys in a very rough and disrespectful manner and does not let the employee who wants his house keys leave. The manager was overall very rude and disrespectful to his employees, they are just kids he doesn't need to be so rude to them. It made the whole restaurant go into a quiet awkward phase for a few minutes. It made me and my girlfriend feel very bad and uncomftorable. I do not recommend people to come here and the manager needs to be talked to. That is no way to talk or treat anybody no matter what. Horrible service. read more

5 guys is a burger chain from Virginia that has made its way west. They have a similar theme to in-n-out a west coast favorite but totally different. First of all when you walk in you get peanuts. They want you to feel comfortable at the same time while being different and they let you throw peanut shells on the floor. Cool ...You guys got me still on board. When you order you can order a regular burger/cheese burger which is 2 beef patties or a baby which is just one patty. I am a 6 foot 200lbs man and i usually opt for the baby. The French fries here are awesome also. You can get cajun or regular. The cajun fries are awesome but i prefer the regular, and whn they give you fries they fill you fries pocket up and also throw in a bunch of fries in the bag making it an awesome greasy mess in your bag. when you eat it, you have to rip the bag open and eat all the fries and the burger from your opened up greasy brown paper bag. they have a signature brown paper bag and signature aluminum foil for the burger. This place is awesome and is nothing like in-nout. in fact there really is no argument . You are comparing two different ideas of what a burger is. two different schools of thoughts approached with two different philosaphies. if people try to sucker you into a 5 guys vs. In-n-Out conversation. Walk away. They cannot be compared. both equally awesome good in different circumstances. read more