This place is always a 5-star place! I'm not one who can usually tell the difference between burgers, but this is, without a doubt, my favorite burger, every time! The fries are out of this world too! While they aren't cheap, the portions are big, and it is always worth every penny! I just love this place! read more

Going downhill fast. I used to love 5 Guys, used to. The food and service quality has been slipping, but today was the worst. I hate when someone says "Can I help you?" and then starts chatting with a coworker while you're giving your order. Then they look at you and say "what did you want?" I said "I already told you man, try listening." It's very customer service 101 dude. On to the food which was disappointing. Mine wasn't supposed to have onions, it did (probably because he wasn't listening) so that had to go back. The bacon was awful, zero flavor and charred, bad. The worst were the fries! What happened 5 Guys? Why are the portions so tiny all of a sudden? Everyone knows that you absurdly overstuff the bags with fries, EVERYONE! So you just decide to stop? I did the corporate survey on the receipt, not good 5 Guys...we expect more. Man I love those peanuts and the groovy Coke machine. read more

I wasn't going to go here...but our original destination of choice had not opened yet. So Hyde Park Steakhouse lost out on some business...and we adjusted our tastes and expectations (so much for the filet). Five Guys is quite good, for what it is...fast food. They do it well and I would say that the fact that they are always crowded shows that except that crowds don't always choose the best...sometimes I think they just look for the most mediocre. Anyhow, the burgers are quite good and the fries are excellent. I found the bacon to be a bit weird though, it was more like bacon pieces. Oh, and bonus...salted peanuts...unless you are allergic to peanuts, then just stay away. read more

Love this place. If you like shakes get the cookies and cream shake! It's my favorite! Good customer service. Great food. read more

Walked in to 4 men running the store. Very professional. Greeted every customer that came in. And they all had a friendly attitude. The store was nice and clean. Way to go gentlemen. You all were awesome read more

I don't eat red meat, so was not all that excited when my husband wanted to come here for dinner. But, I was impressed with the veggie sandwich on the menu and the fries are AWESOME. Ordered a large fry and the cup was overflowing. They have one of the newer fountain soda machines - the computerized kind with SO many options. My kids loves the peanuts on site while we waited for the food. read more

LOVE this place! Everything is made to order and not really considered "fast food" in my book. It is a little on the pricey end for "fast food", but we feel it's worth it. We always have a great experience. We usually sit in to enjoy our food as well as the free peanuts. The staff are friendly and nice. This place ranks #1 on our fast food list then Wendy's. The quality/freshness of the products here are awesome! Usually at competitor fast food joints, I feel crappy after eating fried food or burgers. Here, everything tastes amazing and has that fresh taste. You can customize your order with many toppings/sauces which is awesome. Making your own drinks at the pop station is nice. We tried the milkshakes for the first time this trip and were impressed. They didn't have that artificial "after taste" most other fast food places have. It seemed as though the ingredients were fresh and non-artificial. I tried the hot dog for the first time as well....the hot dog was really good and tasted like thick bologna! Yum! The Cajun Fries are bomb.com! LOVE them! Fries are always overflowing which is great for leftovers later :-) read more

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By far the worst five guys I've ever been to.. twice in a row I waited 15 minutes for French fries.. the burger was done. But I waited 15 minutes for fries.. because " we want to make sure they're fresh" .. i only have 25 minutes for dinner. . by the time I ate them they were cold... if i place an order to be picked up at 5:15.. just have it ready at 5:15 .. not 5:30. Then I can eat it during my dinner break.. not an hour later because I wasted it waiting on fries. The employees carry on like they could care less.. if this store wasn't in a mall. They'd have wooden windows by now.. by far, the worst run 5 guys I've ever been... I will never, ever.. go back read more

Five Guys offers a consistently good burger, and my favorite part is that you can customize it any way you like: cheeseburger with bbq sauce and grilled onions, yes please. Then add on the little fries, which I swear with the way they fill the cup and bag have to be equivalent to at least a medium, maybe a even a large at other burger joints. Could we put a baby size fry on the menu because that might be the perfect size for me. The fries are always served fresh and my favorite thing about them is that you get the skin from the potatoes on some on your fries, yummy. Lastly the options to drink seem to be endless, they have various milkshake offerings, or if you decide to go for a fountain drink, the cola-cola machine that offers (I believe it say) hundreds of different flavors. So if you are ever shopping or stopping to take in a movie at the Walden Galleria Mall and are craving a Burger & Fries, Five Guys is the place to go. read more

The burgers were very good and you could see that they were being cooked to order since it was so busy. The little cheeseburger was not that little and was very good and the regular fries alone were enough for three or four people. Definitely a bit more expensive than other fast food places, but the quality and quantity definitely offset the price difference. read more

Went there for the first time last week while I was at the mall. Only about three basic things on the menu: burger, fries, drink. I liked that all toppings are included in the price except bacon which is only about 60¢ or so and cheese. Very pricey; I got bacon cheeseburger, small fry, and small drink and it cost about $13. Burgers are two patties and about 4 inches thick with the bun. Food was tasty. They have huge selection of drinks but the machine is automated so it takes a long time to choose a drink which creates a line. Food did take a while to cook but it is cooked to order. Decor was a little tacky. read more

All employees here are super nice & the service is always fast! I just got a burger (double-patty) and fries this past Sunday and the dining room area was packed. Even though they were busy, we received our order in about ten minutes! I know that chains without table service can be expected to have this level of service and efficiency, but having worked in food service, I understand the want and need for consistency in this type of field and this location kills it! read more

If you're looking for fresh then this is the place. Food is great. Burgers condiments and and Fries don't get any better. Service awesome too. read more

Nothing special about the burger or the fries other than the portions are larger than what a normal person could comfortably eat. If your idea of good food is monstrous portions, this is your place. My fries were kind of fried, too mushy for my preference and the burger was kind of dry. read more

I love 5 guys. I have since my first visit. It is the closest thing this California girl can get to In and Out. The menu is limited, which is good, more time to focus on the bread and butter of the menu. The only thing I didn't like was that I was visiting the mall location, so my patio chair was inside the mall, but that wasn't their fault, it was mine for eating 5 guys in the mall. read more

I don't understand the hype.....soggy fries and average burgers. Cool they're MTO that's not exactly groundbreaking. They keep their bags of potatoes for fries in the seating area....lack of storage? Not to mention the explosive diarrhea I experienced after. Oh yeah overpriced. read more

I have been to this location a couple times before, but not in a while and I was a bit surprised. 1) I was shocked when I was driving home at the small amount of fries that I received. Anyone who has gone to Five Guys knows with a regular order of fries, you have enough for two people or more. You tell anyone going here that even for 2 people, you only need 1 order. I picked up my order here and was driving home and snacking on a few and pretty much reached the end of my fries immediately. I literally had 1/3 of the fries that I normally receive. Not cool when you are expecting one thing and get another. 2) Burger was ok ('A-OK", even, Yelp). The edges of the patties were a little overdone (and this is from someone that usually orders well-done or medium-well). It was not wrapped tightly and after I got it done "All The Way", it was sort of a mess when I got home. 3) Service. Guy at counter was very friendly. Stuff is fresh, so it isn't cooked immediately. Took a good 7 or 8 minutes even with one 1 order ahead of mine. I hate the leaky paper bags. I usually make sure I have an extra plastic bag or have re-commissioned a bag from my mall shopping so the grease doesn't leak on my car seat or purse. Though after eating tonight, my stomach is undecided on if this was such a good idea to stop for dinner. For nearly $10 without a drink, I think I will just make my own burger on a George Foreman this summer... read more

Very delicious burger and their futuristic coke my way machine is awesome

Just went here last night. Came in about 15 minutes before they closed. My girlfriend and I I still got wonderful service and the manager of this restaurant did a great job motivating his staff . Food was delicious as always. read more

Decently flavored, good-sized burger (not as good as my mom's, which is made from fresh beef from our farm, but pretty good meat quality); fresh roll and toppings; really good, and ample, seasoned fries. I think posting the potato producer of the day is pretty cool and I didn't mind the potatoes being stacked up - it added to the places unique atmosphere. Service was pretty decent even though they were quite busy. Overpriced for the product though, and not amazing enough to beat out a lot of local places that make the same thing cheaper. read more

Stopped here right before they closed. Boyfriend got a bacon cheeseburger with onions and A1 sauce plus a small fry. Burger was definitely greasy but very delicious. Fries tasted like they should... Fresh from a potato. Oh and there was about a large fry in the bag as well!! I will be back for a burger myself. This is a Yelp Yum!!! read more

Absolutely the best burgers you will ever have. 2 options for sizes, every topping you can imagine and most of them are free. They get sloppy with everything I put on. Delicious fries, enough to share. Great customer service every time I'm there. Love the order ahead option on their website. read more

Pains me to write this review... The last 2 times and maybe even 3/5 times have been a distasteful and unpleasant experience ranging from burned patties, poor customer service to stale buns and wilted nasty lettuce. I absolutely LOVED FIVE GUYS when it first came out to Buffalo. Since then, the establishment lost base with what fresh means and serves sloppy patties instead of the true five guy burger which I grew to like. I probably am done at this point.. Every visit will cost 10 bucks per person and after a wasted $60 I'd rather go to a consistently mediocre Burger King at this point. read more

Vegetarians if your looking for a fast vegetarian burger with fries, stop here. Its a delicious sandwich made with sautéed mushrooms fresh green peppers, lettuce tomatoes. Their fries are delicious! read more

Just your basic burgers but done deliciously. Always taste fresh, and I like that you can add your own toppings, and fries are cut to order. They are a little pricey for a burger but worth it. Always consistent. read more

My wife and I thoroughly enjoyed ourselves at the Galleria 5 Guys. We ordered Bacon Cheeseburgers and an order of their delicious fries. The burgers were large and cooked well. They also were put together well. They didn't flop all over and fall apart like some do at some fast food restaurants. But here's the best part of all. When wife and I were deciding what kind of fountain drink to get, we were a little stumped by the state-of-the-art Coca-Cola dispenser. While we must have looked like 2 deer in the headlights, the GM approached and offered to help. He patiently walked us through the process of finding the different brands of soda that the machine dispenses, and then the different blends that are available. And not only did he help us understand the process, but he's a really laid back, personable guy that we started to have a conversation about things and life at our age as well. I'll tell you, after encountering way too many disinterested, borderline rude clerks in that mall, Sean was a huge breath of fresh air. We're most definitely going to eat there again, not only bc of the quality of the food, but bc of the quality of the personable customer service that we received. That's something that money CANT'T buy! Thanks Sean and your crew! See you again soon! read more

to be quite honest they messed up my order but I'm not even mad because it still SLAPPED