The smash burger was so good. However the fries was a little bit burnt and there is no salt.

The little fries for $6.70 on days when you're just craving fries is too god. The portions are huge!! Lots of seating and quick service read more

Five Guys - Fast Food Near Me - Brooklyn, New York

Food is fine, but I'm not here about that. I think this location isn't well-equipped to navigate late-night ordering over UberEats and related apps. For example, UE cycled through at least three delivery drivers -- each of them waiting for my order to finish being prepared, bailing in the process -- and then finally the order was summarily canceled. I recall this wasn't the first time that something like this happened. If the store as a whole struggles with this, then it's not due a single off employee. It's a manager / leadership decision that deprioritizes the customer experience (and employee experience). read more

Today I ordered from Five Guys in Brooklyn (284 7th Ave, Brooklyn, NY 11215) through Uber Eats: a cheeseburger with 2 buns and a bottle of Coke. The bottle of Coke was missing, the bun was wrong, and both burger buns were completely burnt, dry, and impossible to eat. I spoke with the store manager, and although he was polite and apologized, the fact that he did not offer a refund or any way to correct the order was completely unprofessional. I do not understand how this could be treated as Uber Eats' responsibility when the order was prepared incorrectly, items were missing, and the food was cooked so poorly and presented so sloppily. This was my first experience with Five Guys and it was terrible. read more

Fries looked water boarded soggier than cereal left out for the whole day. Completely missing a whole milkshake and then to top it off the one I did get was watery, if I wanted milk I would've just drank the one in my fridge and added suggar to it. I called the whoever answer gave zero fucks about my order. Straight up said complain to Grubhub and get a refund. ZEROOO accountability. I have worked food restaurants and understaff and never in my life have I ever gave food the way I have received it today. By far the worst thing ever. read more

Five guys shop by Park Slope is a very depressing place to visit. The staff are hard working and very cooperative with you on communication with each other and customers. The food is all right but the vibe like I said is very sad and depressing. I got the small burger with large fries. It is all cooked in peanut oil so food allergies people beware. read more

I ordered three burgers, a large fries, and two milkshakes for delivery using the Five Guys mobile app. What arrived was four milkshakes. No burgers or fries. I called, and spoke with the manager who very politely told me they had my order but my only options were to come pick it up or call Door Dash because apparently the stores have no way to facilitate orders. Which is to say, if an order goes sideways, it's someone else's fault. This is crap. Your brand is accumulation of every touchpoint you customer experiences. If you delegate a pretty important one and then won't stand behind it, welp... not really sure why they should consider doing business with you. read more

Let my friend and I use the bathroom late at night while they were in the middle of cleaning, very nice guys. The bathroom was really clean!! Also five guys is so good read more

Short review: I'm a huge fan of this place. Yes, it's not cheap, but it's a quality product. This place is directly across from the hospital and it's often very busy here-- yet the staff is always friendly and move pretty quickly. I usually call ahead at this location and I've never encountered an issue. Pack your appetite, a lot cash and a side of patience because of all the customers, but I'm pretty sure you will enjoy the food and service here. read more

Burgers were burnt and inedible. Very disappointing. Because it was a uber order I had to take the loss of the cost of the food. Uber did refund the service charges . read more

While my brother was admiring and spewing his love for Five Guys as he was eating, I had my doubts. I ordered the Little Cheeseburger ($8.87), my brother ordered the Bacon Cheeseburger ($12.78), and we had a Large Cajun Fries ($7.91) to share. It was my first time having Five Guys, and I've heard many good things about this being people's favorite fast food burger. I know it's a fast food joint, but out of all the other places out there, Five Guys has the worst presentation. Fries were tossed into a tall soda cup and burgers were wrapped in aluminum foil. But that aside, my burger was pretty solid and the definition of a slobbery good burger! You can add unlimited toppings, so I added all the hot dog related toppings, and threw in tomato, lettuce, mushrooms!, and onions. Because of all the juice, the bun ends up getting soggy. As soggy as their fries! I had expected crispier fries, but their cajun fries are just potatoey. Not bad though, especially the more flavorful ones at the end. Once I finished, I knew that burger was heavyyy because it did not sit well. Never had I had a burger that made me feel this uncomfortable afterwards. Pricey and greasy, trying this once was good enough for me. read more

Five Guys - Bacon Cheeseburger (top) Little Cheeseburger (bottom) - Fast Food Near Me - Brooklyn, New York

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The first time I had Five Guys was like 10 years ago at the one in the village and I have a vivid memory of the meat being so burnt it was nearly inedible. Ever since, I avoided it. Throughout the years, I couldn't believe my ears when people would try to compare Five Guys to In-N-Out. That's like comparing Chips Ahoy to Levain. There was no contest. Fast forward to a week ago. I'm craving a burger (as per usual) and have come to know the best spots in my area to get them delivered from. Shake Shack, Burger UrWay, even my local deli makes a good one! But we'd had them so often that I was ready for a change. My bf suggested Five Guys. He had gotten it for himself a few weeks ago and enjoyed it. I figured what the heck, it's been 10 years, I'll give them a shot. [insert slow clap] Wow. That's right, I gave it a wow. It was so juicy, the tomatoes were so fresh, the cheese perfectly melted. It was also a double, and we can't figure out if that's how they always do it or we accidentally ordered it that way, but I wasn't complaining. I'm very excited to order it again the next time a burger craving creeps in. I will say though, the fries were not good -- way too greasy for my taste. And that's why In-N-Out will always win. But I *finally* get it. Maybe that burnt burger I had 10 years ago was an anomaly. *shrug* read more

Five Guys - Bacon Burger w/ grilled onions - Fast Food Near Me - Brooklyn, New York

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Not sure why I keep ordering here but I guess after the last 3 times (delivery and takeout) of not getting my order right, it's time to call it quits. The most recent time I ordered a small bacon cheeseburger to-go. They didn't tell me til after I paid and they made my burger that they didn't have any more bacon. So they just gave me a double cheeseburger. read more

Okay. Went to this spot in person. Waited for my order and watched them fill other orders. My fries were in the basket with another order of little fries. I watched the guy dump two little baskets of fries into the little fry order bag- then I (with a large fry that I intended to share) got half an extra scoop- and get home to find the cup was maybe 3/4 full. Lesson learned- little fries are bigger than large? Was it world ending? No. Just disappointing that I have to fight over fries now with a friend- that we'd both been looking forward to. (Yep. First world problems.) read more

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One of the more disappointing burgers I've had from five guys . I ordered their little cheese burger and fries and they both weren't executed well. The little cheeseburger I got it All the way which is with lots of toppings but they simply used too much mayo and sauces and made my bun extremely soggy . Also it appears like my bun wasn't even toasted . As for the fries, they didn't taste fresh even though I saw when they fried it. It was also rather soggy with oil soaking through the bag . Service was great but they need someone more prideful and meticulous making the sandwiches . Especially when someone like myself get a tonne if toppings . read more

I stoped in today for just a bag of their fries while on my walk. There was only 2 customers and it still took a good 5 minutes of me standing there watching the fry person stand there and do nothing. Regardless the fries were exactly what I expected and I was good to go! I need to stop in and order my double cheeseburger combo. Place was clean and everyone was friendly. Just slow read more

Five Guys - Fast Food Near Me - Brooklyn, New York

Waited over two hours for a Uber eats order, the poor delivery guy was waiting for an hour and a half, if you're too busy then stop taking delivery app orders, worst part is that my order was small only a burger and fries, I tipped my delivery guy more as I felt guilty for how long he waited as most drivers would just keep cancelling if they waited too long. It's overall bad service and rude to the delivery guys who lose money waiting around. read more

Five guys doesn't offer anywhere near as much fries as they used to. The little fry went from $2.99 to over $6 in like 4 years. The burgers are now pretty much all over $10. Not worth the price either. read more

Walked in hoping to eat a burger here but it was hotter in here than it was outside?!?! On a 90° day this was dreadful. It gives toxic work environment all of them having to work in this heat? Burger was fine but just go to another location in that case. read more

I was checking out Brooklyn when I came about Five Guys and wanted to check it out. I wasn't hungry at all but wanted the experience. The place looked like a combination of a Rally's and In n Out. The place was clean and the servers were polite. There are different burger sizes and choices of condiments you can choose from. It's kind of like I chose the mini burger with fries and a coke. They also offer free peanuts while you wait. After placing my order I was shocked that my meal was going to cost twice as much as my in N out burger combo. I ordered my burger to almost to the tee my In N Out burger would have been. The burger itself was pretty decent but the fries really sucked in my opinion. I ended up eating a quarter and threw the rest away. In all I would rate it this way: 1. In N Out = California / Las Vegas 2 Rally Burger = So California 3 Five Guys = New York / California read more

Five Guys - Mini burger, Cajun fries, root beer, peanuts - Fast Food Near Me - Brooklyn, New York

Service at this particular Five Guys location was on-point. My friends and I came here one weekend evening and there was an employee actively cleaning the store, wiping down tables and sweeping up trash. He later took the time to our about our days with a smile. The customer service industry needs more people like him. The food served here is on-par with every other Five Guys location that I've been to in the city. The burgers were delicious and flavorful. The unlimited toppings just added bonus points to my burger rating. Their "little" fries are more than enough fries for the average person. Get them cajun for no additional charge! My friend who ordered a bacon cheeseburger did not find any bacon in her burger, so she went up and told the cashier. They later realized that they ran out of bacon and threw in an extra order fries to compensate. Overall, definitely pay this Five Guys location a visit. Their food and service are both A1. read more

Five Guys - Fast Food Near Me - Brooklyn, New York

Burgers are great, definitely the best fast food style burger in the area (assuming Bonnie's is not "in the area"). Wanted to give a shout out to the people who work here, they are so nice. Especially now when our frontline food workers* are even more overworked and underpaid, it's so nice to find people who are still smiling and giving great customer service. Thank you!!! * (yes, I said it! That's the frontline, too, serving all the people trying to stay safe at home, juggling 100 seamless drivers while greeting customers and also cooking food. Seamless drivers are frontline too, fight me.) read more

Was having a rough day and placed an order over the phone for my boss's kids. Went in to pick up the food and saw my name printed as "Bae." Definitely gave me a laugh. Soooo funny. Anyway, I like this location. Fast service and cool staff on this Friday night shift. read more

Five Guys - Fast Food Near Me - Brooklyn, New York

This place is great. Consistent, good, juicy burgers. Customer service is really nice. Mostly young people behind the register. Very fast, efficient, and friendly. I stand and wait for my burger and watch them make it. It's a nice clean store. I love coming here. read more

So came in here at 9:30, apprently it was a very busy day & they had no pickles. I was going to leave & decided to stay. Placed my order to find out bacon was done & they had to cook more. So hubby complained a little, apparently last time he was here they had no bacon. Turns out one of the GM, I think his name is Kenny was here & comped the meal. My hubby was like , no u dont have to, & he was like no, its fine its on me. I shook his hand & said ty. Food was on point. Been coming to this one for the last 10 yrs when im in the neighborhood. Never lets me down. Ty .. Update 2/5: So they close at 10pm, walked in at 9:57pm, guy at register asks the manager if he can take our order & he said yes. Got my lil burger & half & half fries... Thanks for letting us order when you were trying to close. And for letting us sit & eat while its almosst 10:30pm ..... read more

Don't order from this location, online or pickup. Very poor service. Wrong order and missing items.

Five guys fortunately is and will always be one of the most satisfying burgers ever but, with the type of service being provided at this location...I might have to find another better burger‍ read more

Five Guys will destroy you with fries! The small is a large and the large is colossal. If you order a large, you basically get a bag of fries. Delicious, moist fries. I regretfully didn't get them spicy. But do I taste garlic anyway??? I think I do! Fresh, hand cut fries with the skins on. Always perfectly cooked. These are thicker cut fries so they aren't crispy. But they aren't soggy either. Just right. The front window is usually piled with bags of Idaho potatoes. Bags and bags. They don't play. The burger is a bit of an afterthought in comparison. It's a tasty burger though. You have a nice choice of free toppings. I got the bacon & grilled onions on my two patties. I forgot you get two patties. I was stuffed. So if you're hankerin' for some delicious fries. Five Guys is one of the best at them. read more

It's Five Guys - in my opinion one of the most consistent chains in terms of quality. So as far as the burgers are concerned, they're per the norm: not-too-greasy and great tasting. Fries are also solid. Only complaint I have is that they when they get busy, they're super slow. It can be frustrating standing in line for a while. Also they can be slow restocking the ketchup dispenser. Otherwise good burgers - and not even too expensive for New York. read more

Five Guys is my go to for a solid burger that is a good price. I love the many topping options. It's such a comfort food!

Five guys, You have failed me for the last time. I woke up this morning in my usual depressed state and thought this might be the last time I ever open my eyes caked with crust from the stale tears I cried the night before. I couldn't bring myself to get out of bed, so I made the final decision to lay until the brief light of the candle of my soul finally flickered out of existence. However, although the spiritual side my being had died, the physical side of me demanded its needs be met. For some foolish reason, my stomach cried out for a Five Guys Sandwich. I placed an order on Seamless as I have every morning for the past four years and proceeded to wait. I waited, and I waited and I waited; I waited some more, growing in fury and strength with every passing minute. By one hour and thirty minutes past my rage knew no bounds. I rose from my pillowy casket, stumbled over to my nightstand and grabbed my telephone. The indolent from the Five Guys establishment answered the phone and I proceeded to scream guttural, incoherent sounds until he began to weep. He begged me to stop. I stopped, and I whispered faintly whispered "burger". I needn't say more, he knew what I meant. One hour later... I hear a knock at the door. A small man stands there, shaking. I give him a look, my eyes red with rage, and I snatched the bag from his wormy grasp. I sat down in the hallway and ate my burger, sobbing. I woke up this morning unsure if it would be my last. But you, Five Guys, with your lukewarm blobs of beef, flaccid peppers, and wet bun, have given me an anger to keep on breathing. read more

Burgers were tasteless and dry, fries unseasoned. Food is way over priced.

The customer service here is terrible! I ordered for delivery and called the store 20 mins later just to make sure everything was ok with my order. The guy who answered the phone started asking me questions like what's my name and my address but every time I spoke he kept cutting me off. He finally found my name and said that I called in my order and it's ready for pick up. Then I mention to him that I didn't call in I actually made the order through this app and this guy continued to cut me off and not listen to a word I had to say. Then he decides to give his manager the phone and as soon as he got on the phone the manager was just as combative and said I did call in the order. As I continued to correct this guy he hung the phone in my face. Minutes later I decided to contact yelp to let them know the issue. The same guys call me back and continued to yell saying that I called in the order then I said to him "look you hung up the phone in my face I don't want to talk to you anymore" I had to repeat this to him at least 4 times then I hung up to continue my conversation with yelp. IM SO PISSED RIGHT NOW AND I REFUSE TO EVER PURCHASE A THING FROM THEM AGAIN. read more

Sometimes you just need some grease to lubricate your food tubes. I love the chain restaurant, but limit myself the large bag of cajun fries and made-to-order burgers a couple times a year to keep my figure and health intact. Bf was craving the burgers and fries combo, and I was happy to indulge in it too. Upon walking in on a Sunday night, there were two guys and a gal manning the store efficiently. I had to wait a couple minutes to place my order while one of the guys was packing up to-go orders, but he acknowledged me and apologized for the wait. ORDER - Fries: you get your choice of plain or cajun fries, which are fried in peanut oil. I love the cajun seasoning, but at this location, it didn't seem to be enough. Not sure if my spice tolerance has gone up, but I didn't have a bead of sweat on my upper lip at all. Bf commented that it was a tad but too salty, but I thought it was fine. Fries are just vehicles for ketchup for me. And, I have an intense love for ketchup. - Little burger: single patty of deliciousness. You can order it sans bun and unlimited toppings. My go-to is lettuce, tomato, relish, bbq sauce, onions, and mushrooms. Make sure you eat the burger right away and not as take-out to avoid a soggy mess. Free peanuts as usual. This location has lots of seating and tables and I was surprised bc well... it's NY. Some tables were a but messy, but I blame it on the patrons for not cleaning up after themselves. read more

Five Guys - Menu - Fast Food Near Me - Brooklyn, New York

This is where you go when you want a BURGER. Sooo love the cheeseburgers here, although I feel like a true fatty eating 2 patties, but its only once every 2 months or so. The cajun fries...yummy when done right. I take it to go, b/c the seating just feels exposed to everything. It's a great gulity pleasure, that's worth the calories...LOL! read more

Five guys holding up to rep for good food. Service was good as well till I asked for peanuts. Was told they were in the back (had to wait). Sorry wasn't told they are bad. Raw, and bad tasting. When I questioned, told by another server, not serving peanuts due to covid. read more

I like this location a lot, easier to park and the seating space is larger than the ones in the city. The food is exactly like any other five guys, which is delicious. They lose a star for the peanuts- they have a little tiny bucket in the back and you have to be careful of shells because kids are allergic. I guess I understand, and it doesn't bother me be case I never have room for those peanuts anyway, but I'm just sayin. read more

Five Guys - Fast Food Near Me - Brooklyn, New York

My friends and I were minding our own business talking. Some guy comes over and tells us to lower our voices. We are three black people in an empty restaurant, trying to hear each other over loud music, but he wanted us to lower our voice. For those of you who are non-black that is a micro aggression. A customer didn't say we were loud--no one was there and the music is mad loud so we weren't getting the issue. I approached him and asked him how were we loud no one is in the restaurant. He said we were so loud he couldn't hear the music. I told him what he said was a micro aggression and immediately he ignored me and proceeded to talk trash about us, so I said something about it. This employee was anti-black toward us and no one was holding him accountable to it. I guess because I didn't back down some woman said because we had no food we can leave (we had finished our food and was just hanging out). This is why I mainly only eat at Black-owned places these days, unbelievable read more

They will cook that burger so well done, you will think they are putting cookies in between the buns. The heck did I order, chocolate chip? This place is grease. Its on everything. It's greasy delicious food for greasy delicious people. Deal with it. read more

With franchises, they're pretty much mostly the same, so the customer service makes some locations better than others. This spot is pretty good. I was greeted as soon as I approached the register, and placed my order. The food was made up as i would have expected it to be.. A littke clumsy looking but thats was my over indulgence of free burger toppings. The rest of the staff was constantly buzzing about, cleaning tables, and esoecially the floor, because it was raining the day of my visit. I'd hit them up again if needed another 5 guys fixe.. read more

Five Guys - Bacon Cheeseburger with Cajun fries - Fast Food Near Me - Brooklyn, New York