I stopped going to ATX Subaru years ago after a horrible experience, and honestly, I never thought…read moreI'd go back. Sal completely changed that. He took the time to listen to exactly what I wanted in a car and delivered just that. He was personable, genuine, and just a hell of a guy to work with. No pressure, no nonsense--just a top-notch experience from start to finish. Sal completely turned my opinion of ATX Subaru around, and I can't recommend him enough. I'll absolutely be recommending him and the dealership to anyone looking for a vehicle

First time getting my vehicle serviced at this location. The lobby is equipped with a complimentary…read morecafe and snacks! Derric and the team are very professional and helpful! Thank you for making my first appointment a great one!

I was asked by a friend to pick up a tire for his daughter. The staff were friendly and helpful…read more The lonnie and very nice. I have heard great things about the cars but I was not looking to buy today lol. Overall good experience and nice people.

What.. like it's been 20yrs now that I have been hanging at Austin Infiniti. 6 cars later, I still…read morelove these folks. It all started with a G35, then QX70 and just this past month, the 2027 QX65 Autograph. In any business, you have turn over and my new bestie is Ellen Ladermann. We had a world wind of a new car buying experience together. When I saw the new QX, it flipped my lid. I immediately built it out on the national Infiniti website and dropped by the dealership. I have no idea how Ellen and I hooked up, but I am sure glad I did. After putting down a deposit, my custom build out was ordered. That is when things went a little off piste. As wifey and I were having a celebratory drinkie after our visit, Ellen called to let me know, I couldn't have a vermilion interior and all blue top. The HORROR. You could on the website, but not in real life. Infiniti HQ 1, Ellen 0. After that kerfuffle, Ellen called some weeks later to let me know, the beast had arrived... without the tech package I ordered. Infinite HQ 2, Ellen 0. I mean how the heck do you forget the tech package in a build to order? I was truly bummed, but felt really bad for Ellen having to deliver this news to me. It wasn't her fault. Finally, after another 6 weeks or so, Big Blue arrived and we went to pick her up. She's a beaut. Ellen went out of her way to make sure I had what I wanted, which included meeting us at the dealership on her day off on Sunday, so I could "See" the QX, even without the tech package, to make sure everything else was how I wanted it. We got to meet Izzi.. the cutest pie daughter ever. Ellen was able to be the finance chicka, the sales personna and tech guru all rolled into one. Fantastic. I have reached out to her a few times since I have taken possession of Big Blue, since I am a total smidiot when it comes to all the tech this car has. Always able to help. Bonus points and almost bringing a tear to my eye, were the Chelsea FC beverage coasters that fit perfectly in the drinks well in the console. She will be my go to for Suzie's new whip here shortly and already referred her to a colleague who is also an Infiniti nut. Ellen you are a gem at Austin Infiniti. Thank you! Infiniti, not your best work, but got the job done!

Came in stressed, looking for a vehicle quick at a good rate. David helped me find the right car…read morequick, got me an amazing deal on my trade in, & an amazing price on the car I wanted. Carlos was amazing as well, got me an amazing rate and payment, exactly what I needed. 10/10 service. If you're looking to buy a car, go to David Villanueva! Came in stressed and anxious, left feeling relieved and super happy. Thank you guys!

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very…read moredisappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

We love Y Lee. I don't know how many vehicles he's sold to us and people we've sent his way. He's a…read morestraight shooter - he'll get you your price or tell you he can't. He doesn't waste time - I've trusted him going on 5 years now. And then...we tripped across Leo as a service advisor a few months ago. He really helped us out. I unfortunately forgot his name - he actually stepped in when our assigned advisor had already left last time so using the advisor from last time didn't work. We took two trucks in this past Saturday and had lackluster customer service including no help with the shuttle and minimal help on getting a service package. Luckily, we saw Leo as we were ready to check out and I promise I'll never forget again - his work ethic is off the charts and his customer service is worth going to to this location.

Would give zero stars if that was an option…read more The used car side of this dealership is as shady as the day is long. A month ago, we visited to inspect a Corolla that was advertised on their website as in excellent condition. However, upon closer inspection, we discovered that the photos on the website had been manipulated to hide the fact that the roof paint was mostly missing and the bumper was severely damaged. Last weekend, we returned to look at another Corolla, made a deal, and paid for the car. Throughout the transaction, our salesperson, Kemy, kept contradicting himself about certain details and making commitments about the car's repairs. He repeatedly promised to provide us with a copy of the "we owe" items that would be fixed before the vehicle was delivered on Monday, but he never did. There were some marks on the roof paint that Kemy claimed he had shown to the service team, who assured him that "it was just gunk that would be buffed out." I also pointed out some tire damage and he stated that the "tires would be replaced." I'm using quotes here because I was taking notes as he was explaining these details to us. On Monday, when the car was scheduled for delivery after service and detailing, I attempted to get an ETA several times, but Kemy didn't call me back until after 6pm. He informed me that a part for the recall was not in stock and had to be ordered. He said that the part would be delivered on Wednesday and the car would be detailed and delivered then. Since I wasn't available to take delivery on Wednesday, I requested delivery on Thursday and was assured that it would happen. Kemy called me at 9:30am on Thursday, claiming he was taking the car out of service and to detailing, and that it would be ready for delivery within a couple of hours. This was unusual because he had previously informed me that the car would be out of service on Wednesday and ready for delivery. I texted him about the replacement tires, but I didn't receive an immediate response. Last night at 6:30pm, he called me again, repeating his earlier statement that he was taking the car from service to detailing. He also mentioned that two bad tires had been replaced. He assured me that my car would be delivered last night. Meanwhile, I received a voicemail from an unknown number. It was clearly a butt dial of two men, one of whom I recognized as Kemy. They were discussing finding a replacement vehicle. I'm still unsure if they were talking about my car and haven't received an explanation for why this other salesperson named Chris had my number in his phone and accidentally called me. Half an hour later, Kemy called again from his cell phone, but it wasn't him. It was his sales director, Kevin, calling on Kemy's phone. Kevin asked me for an explanation of the situation and I provided him with a detailed account of everything that had transpired up to that point. Kevin apologized for Kemy's lack of communication and explained that the car was not ready for delivery. He gave me his cell phone number and informed me that the car would be taken to detailing at 9am today when they opened and delivered to me immediately afterward. He promised to call me at 10am today with an update. No call at 10, so I called him at 10:30. He said that the car was still in the service department getting some filters replaced and not in detailing, as he had promised me last night. Kevin assured me that the car would be delivered by the end of business today. Kevin and I discussed the "we owe" items after we bought the car last Saturday. I had requested copies of the document from Kemy multiple times throughout the week, but we weren't provided with a copy at the dealership. I kept a list of the items on my notes app as we discussed them with Kemy, and Kevin asked for a screenshot, which I provided. Kevin informed me that we weren't promised hubcaps and that only one tire had been replaced. He also claimed that the paint anomalies on the roof were scratches through the clearcoat and that they couldn't do anything about them. These were all blatant lies from Kemy. At that point, I demanded a complete refund and will be taking my business elsewhere. Earlier today, I left a voicemail for the general manager, Steve Riddick, but I haven't heard back from him.

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

So far I give this dealership a 5-start rating. Mostly because my salesman, Brandon Swanwick, was…read moreso helpful. I bought a new Ioniq5 from him. He knew that car inside and out. He remembered my wishes and somehow got ahold of a model with a light interior like I wanted. Weeks after the deal was done, he continued to help me with questions and concerns.

I can't believe they opened a Hyundai dealership at the end of my street about 3 minutes away. All…read moremy life I've had to drive like 30 minutes to get annual maintenance. Oh my gawd this day I was sitting at home at 8:30am and figured I had nothing to do for several hours, so I got on my Hyundai app and scheduled a 9:00am appointment and 30 minutes later I showed up. I had to wait a free minutes for Anthony to help me, but he was very friendly. He answered my questions and suggested I get the cabin air filter replaced for $84. At first I told them to do it, but a few minutes later I Googled it and saw how easily I could replace it myself for $15 and he removed that from the work order for me with no problem. The waiting area is nothing special but it has a big TV with sofas and an area with tables. There's wifi, a vending machine for snacks, and a free coffee maker (that can make anything you want and the mocha was good). A standard service took about an hour and a half. Also...they have 2 popcorn machines and just before I left at 10:28am they started making some!!! Yay!!

It has been 5 months and I still do not have a proper title to the vehicle. The Texas DMV wrote to…read moretell me the title had a lien on it for the falsified odometer. I had to hire an attorney to try and alleviate the title issue. At this point it would be easier for Luke to return my money and I would return vehicle. Luke has not been responsive to me so my attorney had to handle this issue. The Texas DMV agent agreed that the dealer would be better off returning my money and taking the vehicle back. They do not know when the title will be released. Luke it would be in your best interest to return my money before this lands up in litigation. It will get expensive to fly to Colorado for court multiple times. That vehicle has already been ticketed for no license plates parked on the street. I have no where to park the vehicle and it's causing me legal problems. I am at the point of filling civil litigation unless we can work out a return. I still do not legally own this vehicle.

Fantastic experience buying a car from Luke, and Greg had it in better than expected shape when I…read moremade the purchase Wholeheartedly endorse

Overall, a very good buying experience, and most of that credit goes to Zaid. He was friendly,…read moreresponsive, and communicated well throughout the entire process. Buying a car can sometimes get complicated, especially when management and all the behind-the-scenes negotiations get involved, but Zaid stepped in multiple times to keep things moving and ultimately saved the deal more than once. Covert offered a great price, worked with me over the phone, and delivered on the value they promised. That said, some of the traditional dealership tactics and back-and-forth with management felt a bit outdated and made the process more frustrating than it needed to be. If you're shopping at Covert, ask for Zaid. He made what could have been a stressful experience much smoother, and his customer service is the reason I'm leaving happy. Great prices, great salesperson, but there's definitely room for management to modernize the buying process.

Bought a brand new truck with 20 miles on it. Within one day of having it, it had issues. From…read morebreaks squeaking, tint messed up and a bunch of electrical issues. Every time you drive it you have to reset the display to get it to work. It took over 3 months to get it in the shop due to their lack of responding and follow ups Now I am being told nothing is wrong with it and I've been sitting for 40 minutes waiting to talk to a manager to show them videos and photos I have of the issues. This truck was $75,000 I'm so confused why there's so many problems with it if it's brand new. So shady don't waste your time or money here like me. Update: we took the truck to California after being told nothing was wrong with it and the battery completely died and couldn't even be jump started. And after getting it to O'reillys hours later they had a list of issues they found with the starter and battery. Confused since Covert said nothing was wrong with it.