If you buy an Infiniti at the Austin dealership, get ready for excellent customer service…read more We bought out the first Infiniti in 2006, and the service keeps us buying there. I was introduced to Dave Henricks in 2006, and every time I go in, he is smiling., friendly, efficient, and strategic about the long-term maintenance of our car. What's impressive is when I'm at the dealership, I run into other folks that are fans of Dave. Five stars for many years of being awesome. Thanks, Dave!

I needed to check my key fob and also I was able to receive a free value estimate within 10 min…read more Staff was very professional and nice.

Came in stressed, looking for a vehicle quick at a good rate. David helped me find the right car…read morequick, got me an amazing deal on my trade in, & an amazing price on the car I wanted. Carlos was amazing as well, got me an amazing rate and payment, exactly what I needed. 10/10 service. If you're looking to buy a car, go to David Villanueva! Came in stressed and anxious, left feeling relieved and super happy. Thank you guys!

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

I recently came in for service for my Toyota Camry and I would like to say that I had a wonderful…read moreservice, but also straight forward. My service advisor Rafael Montalvo was on point with everything I needed done to the vehicle. The Technician that was putting in the covers on my seat and mat on the floor Kevin greeted me. As both Rafael and Kevin absolutely went on and beyond for me. I asked the technician a few questions before he took my car to get work on he answered my questions but also he assured me that he will take care of my car like his own and I really like that response. Overall I am satisfied with my service, and I highly recommend my fellow friends, workers and family in the Austin area to come here. Thank You Toyota of North Austin, Thank You Rafael Montalvo and Thank You Technician Kevin.

Made appointment to test drive a specific car. No obvious…read morereception, host didn't serve us she took us to some other random guy who said "what can I do for you?". Asked about my car and it was gone. Total waste of time and dealership is a hot mess with no manners

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

I can't believe they opened a Hyundai dealership at the end of my street about 3 minutes away. All…read moremy life I've had to drive like 30 minutes to get annual maintenance. Oh my gawd this day I was sitting at home at 8:30am and figured I had nothing to do for several hours, so I got on my Hyundai app and scheduled a 9:00am appointment and 30 minutes later I showed up. I had to wait a free minutes for Anthony to help me, but he was very friendly. He answered my questions and suggested I get the cabin air filter replaced for $84. At first I told them to do it, but a few minutes later I Googled it and saw how easily I could replace it myself for $15 and he removed that from the work order for me with no problem. The waiting area is nothing special but it has a big TV with sofas and an area with tables. There's wifi, a vending machine for snacks, and a free coffee maker (that can make anything you want and the mocha was good). A standard service took about an hour and a half. Also...they have 2 popcorn machines and just before I left at 10:28am they started making some!!! Yay!!

I had an extremely frustrating and unacceptable experience with Group 1 Hyundai North for a…read moresteering wheel haptics motor issue. When I picked up my vehicle, it was clear that basic delivery standards were not followed. The car was not even washed, which is the bare minimum you would expect when receiving a vehicle. It honestly felt rushed and careless. What's even more concerning is the condition of the steering wheel. It was not properly assembled, and while adjusting it, the horn unexpectedly started honking. That is not just an inconvenience -- that's a serious quality control issue. It raises real concerns about the level of care and attention given to the vehicle before handing it over to a customer. There is no excuse for delivering a vehicle in this condition. Between the lack of preparation and what appears to be improper assembly, this experience reflects very poorly on the dealership's standards. I expect much better from a dealership representing Hyundai. At the very least, customers should receive a properly cleaned vehicle and have confidence that critical components, such as the steering wheel housing, are correctly installed and inspected. Based on this experience, I would not recommend this dealership and suggest that you take your Hyundai elsewhere. Not writing to complain, this is what I legitimately experienced.

It has been 5 months and I still do not have a proper title to the vehicle. The Texas DMV wrote to…read moretell me the title had a lien on it for the falsified odometer. I had to hire an attorney to try and alleviate the title issue. At this point it would be easier for Luke to return my money and I would return vehicle. Luke has not been responsive to me so my attorney had to handle this issue. The Texas DMV agent agreed that the dealer would be better off returning my money and taking the vehicle back. They do not know when the title will be released. Luke it would be in your best interest to return my money before this lands up in litigation. It will get expensive to fly to Colorado for court multiple times. That vehicle has already been ticketed for no license plates parked on the street. I have no where to park the vehicle and it's causing me legal problems. I am at the point of filling civil litigation unless we can work out a return. I still do not legally own this vehicle.

Fantastic experience buying a car from Luke, and Greg had it in better than expected shape when I…read moremade the purchase Wholeheartedly endorse