First, these are very nice people. Very courteous and I believe well intentioned. Not every shop will allow customers to supply their own parts, which saves money, but this shop does. This is a huge plus. Therefore, I might recommend this shop for minor work.
However, my experience with this shop has been subpar. I brought my car in last year for leaking intake manifold gaskets. Turned out the timing cover was leaking too, which was unexpected but not an issue. The problem is after the work was done there was a large grease mark on the fender where the mechanic was leaning over the engine (no big deal, but annoying), there was a faint smell of burning oil (which is to be expected due to the nature of the work, but it never went away and in fact got worse), and a faint tick coming from the engine. I returned to the shop for other maintenance (transmission filter replacement, oil change, state inspection) each time mentioning the oil leak and told each time that it was normal. (Sure, the car is 15 years old, but the engine at the time had about 80k miles on it).
The vehicle ends up leaking 1qt of oil between each of the two oil changes since this initial work. One of these oil changes was performed at this shop which probably should have noted the leak. I did tell them the car lost a quart of oil.
During my return to the shop for the oil change, I was also told that my car was ready to pick up that afternoon/evening. When I went the next morning the car was still on the lift ,and was told that they were waiting on an oil filter. What????
I took the car to another shop that was closer to my home for the next oil change, and they let me know there was oil leaking from the front crankshaft seal and the oil pan, and that there was a bolt missing on the front of the oil pan (engine mount bracket?) that would have been removed during the timing cover removal.
I brought back the car to this shop for correction since it had been less than a year. They were kind enough to replace the front crankshaft seal and noted the engine appears to have developed a rod knock. (I also mentioned the oil pan leak, but was told that was not a priority with the rod knock. I also mentioned the missing bolt, but nothing happened with that either.)
I have since spent more time researching and learning more about automotive repair, and I cannot help but have suspicion that something was dropped in the engine during the intake manifold and timing cover repair that caused the ticking sound and has developed into a larger and very costly issue. Yes, the car is old. Yes, there was leaking coolant and oil prior to the initial service. But I had a very thorough inspection of the vehicle performed less than a thousand miles prior to this initial service. The difference in the engine sound prior to and after the service was significantly different and the summation of the other issues with this shop point towards a fair probability that negligence played a role in the deterioration of my vehicle. I wished I did a better job of documenting the state of the car before and after, but you live and learn and hopefully this review helps others make a well-informed decision. read more