We did a full basement dig out which was a month job with First Response Waterproofing. They did an amazing job sticking to schedule and communicating through the entire process. I highly recommend CJ and his crew for your future projects. I'm so glad we were able to find his company. read more

CJ took my deposit money and ran. Repeated calls and texts to him for 4 months now have gone unanswered. His voicemail is always full so you cant leave a message. The other cell phone he uses is used by someone else now. A total scammer. Dont even put down a deposit for a job because he just stole mine and ran!!! read more

First Response was really great throughout the whole process. CJ came out to offer a free assessment of my basement and suggestions on what he thought would be our best options to move forward because we were getting water in the basement only during heavy rains. CJ wrote up an estimate, and a couple of weeks later he and his crew came back to complete the work. It was a messy job, but they cleaned up after themselves and really did a great job. Everything looks neat and seamless. Our french drain is guaranteed for life, so we'll see if we get any water in our basement going forward--but I don't think we'll have any issues. CJ stands behind his work and he has been a man of his word every step of the way: He shows up when he says he will, did the job on budget and on time, and kept me in the loop throughout the whole process. read more

First Response did an excellent job waterproofing my basement. From the starting consultation to the final touches, the team was great about communication, explaining everything, answering all questions, and professionally completing the job at a reasonable price. They went above and beyond to ensure I was satisfied and also to ensure I understood the process from beginning to end. They also left the place clean and contractor ready for when we want to finish the basement. I highly recommend the First Response Team if you have any water/flooding issues in your basement. read more

I found First Response from Home Advisor. It was my first time hiring someone I didn't know from the internet. My local folks were just too busy for months. These YELP reviews made me feel comfortable to hire this company. Turns out CJ, the owner, was as good as people said. Hard worker, answers his phone, and arrived as planned. His estimate for this smaller, outside french drain was done sight unseen. The job was harder because of the steep slope ( it didn't occur to me) and CJ didn't blink an eye. Bill was as promised. I'm retired so this is important to me. Very very pleased. read more

CJ and the team did a great job installing a drain to redirect water from into our basement to the yard. He understood our needs and did not try to upsell us, as others have done. The price was reasonable and the job was done quickly! read more

CJ and his team were really great. They response quickly, and completing all the work in reasonable time. His team is one of the hardest workers that I've ever seen. They stayed up till late at night to complete the job. CJ always available to answer any questions. Highly recommend CJ and his team to anyone who need to waterproof their basement. read more

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I contacted FRW last week and CJ made an appointment to meet with me the next day. About an hour before our appointment he called to say he would be late. An hour and a half later he called to say he was having truck issues and probably would not be able to keep the appointment that day. He said he'd call the next day to reschedule. It is a week later now and he still has not contacted me to reschedule the missed appointment. read more

The entire process with First Response (CJ and his whole team) has been fantastic. We had been dealing with a very specific water issue in our basement and were really frustrated with the process of finding a fix that wasn't 20x more work (and money) than we needed. CJ came to assess and provide a quote and immediately understood the exact issue we were having. He was honest and transparent with what they needed to do and what they didn't need to do. He provided a quote quickly and was incredibly responsive to every question we had. His team came and completed the work beautifully (and quickly!) and we can finally move on to refinishing the space. I am so grateful we found CJ and team and would absolutely hire them again! read more

I had some water seep through a pipe penetration during heavy rain days. I called first response and they answered my call immediately and stopped by on their way home 20 mins after my call to take a look at the issue and scheduled a time to come over the same weekend. They came as promised, did a excellent/clean job, took time to explain and clarify my questions and offered a warranty as well. They also promised that he would fix it for free again if I had the issue again. Now I have to wait for the next heavy rain, but am confident that they sealed it well. read more

Not sure where to start. If you don't have time to read this, I'll just advise you not to waste your time with this unreliable firm. I was referred to First Response Waterproofing thru HomeAdvisor because I wanted to get a French drain installed on the side of my house to resolve drainage issues. The HomeAdvisor rep scheduled a time at 8am on a day over a week in advance. Normally I have to be at work by that time but that was the earliest I could arrange. When it came to the day of the appointment, 8am passed by and 10 minutes later I called the number I had First Response Waterproofing. The man who answered was named CJ. He told me that he had tried calling me an hour earlier and since I didn't answer, he didn't arrive. I explained that I don't carry my phone every minute when I'm showering in the morning -- CJ just stuck to his story that he calls people before an appointment to confirm. He made no attempt to apologize despite my frustration. I immediately called HomeAdvisor to register a complaint, and was about to post on Yelp when I decided to call First Response Waterproofing and give them one more chance to address the situation. The same guy answered and when I told him I was going to post on Yelp, he literally begged me not to do so. He said that most of their referrals from HomeAdvisor are no-shows so that's why he called me at 7am to confirm. He apologized profusely and told me that he'd come back out anytime, and that he'd give me a 10 percent discount and beat any other price. I decided to give him a break so we scheduled a time for him to come at 8am a few days later. So on that day, it nears 8am and I get a call from CJ that he was running late because of traffic (there had been a major rainfall overnight) so he thought he'd be 10 minutes late. Another 20 minutes pass and he calls again to tell me that he's stuck in traffic. He finally showed up at least 30 minutes late. I then showed CJ the area where I had issues with drainage. His assessment was that there were two different approaches. Both approaches involved installing a dry well where runoff would flow, and would be connected to downspouts from our roof. He said he would write them both up, and implied he'd have them to me by the next day at latest. He didn't mention the 10 percent discount this time at all. Well, it's been more than 2 weeks now and I haven't received any sort of quote or phone call. I tried emailing CJ at the email address on his business card and it bounced. I guess all I can say is that I'm glad I didn't hire this firm because CJ proved to be completely unreliable. One more thing: anyone can get a coupon for 10 percent off from the First Response Waterproofing website, so that tells me that this discount is as much of a joke as the company it comes from. read more

CJ and team were extremely professional and knowledgeable throughout the process of installing a French drain system in my basement. His quotes for two options were reasonable and he clearly knew what he was talking about (much more so than the other company I got a quote from). The whole thing was completed in 3.5 business days. I would recommend CJ and his company to any friend or family member. read more

Don and his crew were great from start to finish. Knowing this was going to be an expensive venture, I received 3 quotes from 3 diff companies. Don was the only individual who wanted to diagnose the problem, the other companies only wanted to offer solutions. Don's knowledge on waterproofing is extensive and thorough, he truly knows his craft. After hiring First Response, they were true professionals throughput. They did the job shortly after I hired them and CJ and crew were great to work with. Can't say enough about these guys, highly recommend. read more

First Response Waterproofing did a wonderful job fixing our basement. CJ and his crew are very knowledgeable, professional, and do what they promise. We could always count on them. They were also very kind and patient, and willing to do what we asked of them. CJ was always accessible, always answering my calls, and always came out, or sent his crew as promised. I highly recommend them to anyone in need of a dry basement. read more