Matt made the process of renovating our kitchen, installing new wood floors and refinishing the…read moreexisting floors an experience that vastly exceeded expectations. He talked us thru the process, giving valuable guidance and suggestions - helping us prevent the 'things that you don't know until it's too late' angst. He treated us like a friend and neighbor, not just a customer. Matt's knowledge and experience with the other trades involved kept the project on budget and on time. I highly recommend giving them a call.

Disclaimer: I've known the owner for years and respect him and his business. That being said, when…read moreit comes to my home and things such as home improvement I don't care who someone is! The owner and staff of Payneless Flooring are: Professional (great communication) Conscientious (quality work!) Respectful (left no trace behind after carpet removal and installation) Thank you Payneless Flooring!!! Very satisfied customer!

Excellent product and service! I have used Gray's for carpet cleaning, carpet repair and for…read morepurchasing and installing carpets. They just completed installing a runner on a curved staircase with wonderful results. It is great to use one family owned business to compete a project from start to finish!!!

If you need anything to do with carpet, this is the place for reasonable prices, and excellent…read morework, done by some great people. Also... they are SUPER fast! A+++ Thanks, Jim and John, for some awesome work! We are both very pleased with the end result on the runners! If you're considering Post Road Carpet... GO TO GRAY'S CARPET CENTER FIRST!!!

Great carpet! great installation. I'm on my second round with them and I highly recommend -…read moremeaning this is my second order, a year later, for additional 3 rooms. Dylan is awesome!

STAY AWAY If we could give zero stars we would, Twenty Thousand Dollars and the floors installed…read moreare horrible- Owner could not care less, never even came out to inspect the final job or address the issues TOTAL LACK OF CUSTOMER CARE, ZERO ATTENTION ONCE SALE IS MADE AND CHECK DEPOSITED GO ANYWHERE ELSE!!! Now watch the owner as he plays the blame game and takes ZERO RESPONSIBLITY for a shoddy job!!! All caring employees left this place for a reason!

I would like to share my details why I chose Post Road Carpet. I started my search in October to…read morefind the right carpet and right installers for my bedroom precisely 17'x 16.4 " this is a large room. I found a carpet in one of the below mentioned stores: The carpet is from Nourison Homes, Grand Textures Pastures. The carpet runs 13'.9 "meaning there must be a join involved as the carpet inorder to fit the size of the room. This was not going to be an easy project. So, I set out to find a 5-star carpet store with in-house installers. I visited major carpets stores in Massachusetts Danvers, Burlington, Canton, Andover, Wellesley, Wilmington, and the NH Monadnocks Region. I was very disappointed in the carpets stores I visited. The reasons for my disappointment are: A good selection of brand name carpets but installer reviews were 1 -star poor. Many carpet stores contract out carpet installers they are not in house employees and they don't care. Other reasons, sales people did not check if carpet was in stock, yet came to my house and gave me inaccurate measurements asking me to hold the tape measure, then informing me I would have many joins and cross joins in the carpet in addition off the wall quotes, other reasons poor selection of high-grade carpets, Lack of interest in the project, and just telling me you will never find what you are looking for trying to sell me synthetic carpets. I needed to find a carpet store that sold Nourison Home Wool Carpets and had in-house installers from a store that had 5-star reviews: In December of this year, I found Post Road Carpet in Acton, Mass. I called Post Road Carpet and spoke to Zach Thomson a sales representative. I told him what I was looking for and I was in formed they carry Nourison Homes and they have in-house installers. Zach immediately called Nourison Homes and found out this vendor only had 21 feet left of the carpet I was interested in. At this point, I decided to select a different color but same wool carpet from Nourison Homes. I asked for a quote. Zach Thomson came out same day. In hand he had a digital laser measuring device that gave precise 17.4 x 16 measurements of bedroom within 7 minutes or less. In addition, he asked me how I wanted the pattern in the carpet to flow, either vertical or horizontal, and where I would prefer one join. I was immediately Impressed. I received an extremely reasonable quote and I requested a wool pad. So, almost a 2.5-month search for the right carpet, right store and excellent installers I went with Post Road Carpet. And then the surprise,I was informed the color I initially fell in love with came off reserve and they had plenty of the color Pasture carpet available . The store manager Joe was also on hand and confirmed the availability of the carpet with Nourison Homes. I was told allow two weeks for arrival at warehouse. In two weeks, the carpet arrived at Post Road. Now it was up to me to schedule installation date. I called them Christmas week and they said the installers are available December 27, 2024. I was absolutely thrilled. We moved some things to prepare for the install, as I live in a town house and bringing in a wool carpet up 2 flights for a 17.4 x 16 room is no easy task. The turns to the 3rd floor are narrow and I needed 2 bureaus and a king size bed moved by the installers. Two installers arrived promptly at noon. My husband and I were so impressed. In less than 3 hours, they moved the furniture to a small office, they ripped out a carpet that was 25 years old and brought in the new carpet on their back and did all this without any mishaps, no nicks, in fact we did not need to prepare as much as we did because these installers were amazing short of a miracle. I cannot even see the join as the carpet was laid with perfection, The wool pad is so supportive and the insulation of the carpet removes the cold from the floor. I want to Thank Zach Thomson the sales Representative for an amazing job 100% ***** I want to thank Joe the store manager for an amazing job 100% ***** I want to thank the two magical installers, (sorry I did not catch their names for an amazing job 100% ***** This was a huge project my quest lasting 3 months ended with Post Road Carpet in Acton Mass For delivering a beautiful wool carpet as this was all I hope for and more. Thank You so Much, Paula Marshall

The rugs are nice. The installer was nice and professional. The cost was incredibly high!! I…read morecould've done the whole house for 75% the cost if I wasn't new to the area and didn't know better. And if I never have to speak to the salesperson again, it will be too soon! The man talks way too much for a busy customer and I always left the calls feeling anxious to get to the 15 other things I needed to do. Furthermore, the service is less than stellar. I asked for someone to look at a seam a month ago and was told the installer would be out. I was still waiting 38 days and several calls later.

The overall experience with Carpet Lover Plus employees and installation process was awesome! They…read morehave hundreds of carpet options to satisfy most if not all customers in addition to budgets, I selected a mid range carpet. The carpet was ready on a Thursday and I got scheduled for the next Wednesday installation. It looks great and my aging dog now walks the stairs without slipping

Rich at Floor Source is exceptional to work with. His attention to detail is outstanding, and he…read morehas made sure the flooring choice meets my expectations especially given that there is a vast selection of options in store. He is quick to respond to every question and always helpful and professional. Most importantly, his kindness and genuine care makes the entire experience easy and stress-free. I highly recommend working with Rich.

we ordered tile for our new home in October, Due to circumstances beyond our control, our install…read moredid not occur until March. At that time, realized we were going to be short two boxes of tile. We thought we were in big trouble, matching the tiles would be impossible or so we thought. A phone call to the amazing Suzette and less than an hour later she had two boxes from the same lot so they would match perfectly!!! She was told it would be several days for delivery, but lo and behold they were in the very next day! saving the day and no delay in our job. Take that big box stores, personal service and people who care are out there !!! Thank you

dan and his team have done carpets for us 4 years ago, and recently some luxury vinyl flooring and…read moreeach time they were great to deal with, and very fair pricing. highly recommend them.

Delivered as promised. Even tried to deliver early. Reasonable rates in an area rug cleaning.read more

Don't waste your time going to this place you walk in and they don't want to help you a lady that…read moreworks there told me she's been there 13 years couldn't tell me what type of carpet it was when I was telling her the colors didn't know what size piles carpets were did not want to help us most unprofessional place I've ever been

I bought beautiful expensive ceramic tile for my kitchen. I had one unopened full box of tile left…read moreafter the install. They would not take it back stating the restock fee is about the cost of one box of tile. The purchase paperwork does not state no returns/final sale. As it should. Also, as an fyi - they do not respond to any emails. Won't do business there again.