Ron Jones the owner of first reflection audio vidio is once again the best there is . This is the third time I have used him and he is perfection . Everything is done very Methodically and the end result is perfect sound and the reception on the TV is extraordinary . The other thing that he does is follow through even after a month if for some reason something isn't right he will come out and fix it. Cia Townsend read more

Ron and his company is the exception when it comes to media installation and creating an excellent environment for your home entertainment. I have come across a lot of people in this industry, and this is not always the case. He strives to make your customer experience unique and Five Star quality every time. He champions your call immediately and strives to leave your place better than when he found it. I would recommend him to anyone who wants an honest quote and outstanding service. read more

Great service by Ron and his team. Everything worked out fine and on time. They were on top of things from the beginning and managed to deliver to my specifications on budget and without delays. They were there to educate me when it was necessary and work on their own when my involvement was not needed. I wholeheartedly recommend the company and I am sure that I will use their services again in the future. read more

I just re-read Ron's outstanding Yelp reviews and confirm from my own First Reflection experience that they are accurate and not hyperbolic. Ron has an audiophile passion for his work. I concur that he is diligent, meticulous, technologically competent, a good communicator, pleasant and even-tempered. Like others my expectations were not only met but exceeded. In short, same guy, same outcome. In my case I wanted to upgrade to current technology using my mature 5 speakers and a new Hsu sub-woofer, a new Smart TV, Yamaha AV Receiver and Blue-ray player. I wanted the whole thing to be controlled by a single remote that my wife could use. I was looking for someone to wire and program the system to fully optimize the systems potential. My entertainment system was update 20 years ago and despite some internet research I was not fully prepared for the implications for updating to the 21st century. I was to learn that the new remote devise required several hours of custom programming and my "cable" system was to be converted to Ethernet. What did all this mean? Thus began my odyssey into the technological unknown. I naively purchased all my new equipment and cables prior to finding a "designer/installer". I would have benefited from talking to Ron first. There are somethings to consider before you purchase new equipment. Connecting everything is really an art and requires quality cables of appropriate length. When reviews say Ron is meticulous they are talking about what he does behind your equipment. What goes on behind your equipment can either compromise or enhance the capabilities of your equipment. I have seen other professional installations whose work looks like finger painting compared to Ron's art; he is down right compulsive and that's a good thing. I love my Yamaha but Ron is more familiar with the equally outstanding Marantz Receivers which would have presented fewer installation challenges. Nevertheless Ron proved persistent in puzzling out the less familiar Yamaha although it made me unnecessarily nervous a couple of times. I was also introduced to Sonos which is essential if you wish to take full advantage of your CD collection you import to you Computer. You also get to listen to any radio station in the World. I would be remiss not to mention the need to have a specialist convert your cable connection at the entertainment center to the previously mentioned Ethernet connection which require devices at your computer and behind your TV. The whole business is so much more than wiring component and very esoteric. If this all sounds complicated I assure you it is. I was present for the entire installation of my entertainment system and was impressed with all that went into the custom program of the highly sophisticated remote control and meticulous wiring of my components. In the end you get a remote with a touch screen with in my case 3 options; Cable TV, Blu-ray and SONOS (all my music and radio). Touch the screen once and all interrelated devices are "ON" The remaining command are no more complicated that a cable remote. It was easy enough that my wife who rarely touched our previous collection of devices was comfortable learning the new remote immediately. Most importantly the quality of sound coming from my old speakers is better than ever and beyond my expectations. The Ethernet connections is cleaner and more reliable than WiFi and produces brilliant sound and pictures. If you wish to go this final step you will need the services of a pro. I write this review to commend and recommend Ron Jones as an exceptional professional who will get maximum performance out of your system. I feel that with his craftsmanship my old speakers and new components are providing me the best sound given their capabilities. I look forward to years of enjoyment and expanded entertainment and educational experiences. read more

I met Ron at Valet Custom Cabinets and Closets. I was intrigued with the joint business partnership he has with them and the great work he and Jerry (at Valet) can provide people looking for both a custom cabinet and A/V consultation services. Ron was hired to tackle the programming of a RTI Pro control remote and installing Sonos into my existing home audio system. Ron as mentioned by other reviewers indulges into the complexities of macros to get the universal remote working as seemless and efficiently for your specific A/V system needs. Prior to the actual installation, Ron communicates with you to prepare most of the programming for the remote. I was extremely happy with the end product and the simplicity to navigate my A/V system for day to day functions. Also, I am so excited to be able to listen to my old CDs that have been lying around. My wife, who was extremely bashful/afraid to use my system prior this remote installation, was grinning with a big smile of now using just one remote and being able to use the TV, stereo, bluray and Sonos. One other quality of Ron is he really tries to make life more efficient and enjoyable when comes to A/V. He will communicate ways to improve on your system. Overall, he is very punctual, honest and is knowledgeable in working with A/V. Thanks so much, Ron. read more

Ron is great. He is super easy to work with, efficient, and a great communicator. We recently had him put in our 3 zone Sonos. We never felt pressured into purchasing anything...Ron is really not an up-seller. He actually takes a pretty minimal cut. We have had the Sonos in for over a month now and it works perfectly! We were a bit concerned about the installation and how all of the wireless would work with Sonos, but Ron put us at ease. He totally knows what he is doing and put in a great system for us. WE LOVE IT! I would recommend Ron to anyone considering putting in a Sonos system. I have heard about people trying to manage these types of projects and having some real challenges. Ron made this totally painless for us. Good luck and rock on with your new Sonos system "a la Ron!" read more

We, too, met Ron through our work with Jerry at Valet Organizers. We ended up with a great-looking and sounding system for our room, but there were some bumps along the way. To Ron's credit, he managed through them all and put in the extra effort required to end up with a very happy customer. Our biggest issue was the budget, particularly the wiring. Ron is extraordinarily detail-oriented, which in this type of work is a good thing, but it meant many price increases as we worked through all the details of the installation. For example, Ron suggested more expensive speakers, which we approved, and then he realized he had not included all the power conditioners, which had to be added. Many changes were small-- an extra connector, for example, that Ron realized we needed. There were, according to Ron's count, almost 30 changes, which he says is typical. We needed all of these changes, but it meant the price crept upward during the life of the project. The other problem we had with this project was the electrician. Ron has a relationship with Absolute Electrical (of San Carlos) and although Ron tried, we NEVER got an estimate from them and the work was quite a bit more expensive than Ron had guessed it would be. In addition, the electrician installed the TV's on a day that Ron wasn't there and they were too high - it took a few days and several attempts to get them to the right place - and we were left with lots of holes to patch. Through all of this, however, Ron was a champ. He is extremely pleasant and even-tempered and not once did he lose his temper or get irritated. Really, we were paying for his expertise and he is awesome at what he does. He spent a great deal of time programming our new remote so that we literally only have to use one and it works for everything. The speakers sound fabulous and we are happy with everything. To Ron's credit, he agreed that the problem with the electrician should never have happened and he would change how he works with the company to prevent such a problem in the future. To me, the indicator of success of a company is the willingness of the personnel to admit mistakes and fix them - and Ron certainly embodies that attitude. When made aware of the problem, he did not become defensive and did his best to resolve it. I'm betting that no one will have the experience with the electrician that we did - Ron will make sure of that. If you want an absolutely fabulous AV experience for your home, Ron at FRAV is the one to choose. read more

Ron and his team did an outstanding job in improving our in-home wireless network as well as adding new lighting and video security solutions. Ron was tireless in helping troubleshoot some issues caused by our existing internet service provider, and he stayed late on multiple occasions to make sure everything was working as expected during the project rollout. We'd definitely recommend working with Ron and the First Reflection Audio Video team for your audio/video/security needs. read more

Ron and team installed several ethernet drops in our large and strange house. They were great, professional, reasonable, very clean work. I especially like that while they avoid opening walls (other than for the outlets), they were willing to where it made sense rather than run outside. The openings were very small and will be easy to paint over. read more

They say "third time's a charm", and I tend to agree. Ron was the third audio video professional to work on my theatre room system, and it's finally working the way I expected... 8 years after the first professional installed it! That's not a misprint, and it bears repeating - my system is finally working the way I expected for the first time in 8 years!! Have I upgraded equipment in that time? Sure, 3 years ago, with the same results provided by the second professional - a prominent specialty retailer that operates in the Bay Area and provides home audio video solutions. Convinced my quality equipment was not setup to it's full potential by the last professional, I started down that road of no return that many of us are forced to follow - doing it myself. Armed with multiple owner's manuals, customer support, and my trusty Masters in Computer Science diploma, I began my adventure that quickly became my nightmare. You know you're in over your head when neither the owner's manual or customer support can tell you the difference between an optical and coaxial output. Did you know that correctly setting up your receiver doesn't mean "ta-da", and you're done? No, for optimum performance, you must setup the receiver, and each component! Do you know why you should select "small" speakers rather than "large"? I thought it was based on the size of the speaker - wrong! And I still had to properly setup the plasma, cable box, Blu-ray player, 7.1 speakers and Xbox 360. I needed help. As I reflected on my investment (and a potential donation to Goodwill!), I remembered a neighbor who started an audio video business and seemed to exemplify the knowledge and expertise that earns the title "professional". Within an hour, Ron began his magic. I could already hear and see a difference in my system. When Ron was finished, I was truly appreciative, not only by the exceptional results to my system, but also the attention to detail given to each component, the cables, the connections, the cost, and documented invoice. Seriously, Ron provided an invoice that tells the whole story of what was done to my system, not just a single line item. The invoice is a work of art! Also, I am no longer a slave to numerous remotes. Ron programmed a new remote to operate my system just the way I want. He even programmed the remote to control my dimmer and motorized shutter control system! My theatre experience is now the way I always thought it should be, and I owe it all to Ron Jones. It can happen to you - call First Reflection Audio Video! read more

Almost a year ago I contacted Ron at First Reflection AV to get some AV design guidance and advice, before installing some custom cabinets. The goal was to build a whole home audio system that included: speakers in seven rooms, two TVs, satellite radio, a 700+ CD collection, a Playstation, Nintendo Wii, two DVD players, and DirecTV. And of course the various inputs needed to operate independently in each room or "zone". Without question, this was a BIG job. Not only did it include installation, but purchasing equipment, designing the system, and minor electrical/cabling work. The best thing I ever did was to have the system designed BEFORE construction started on the custom cabinets. The second best thing I did was to hire Ron. I couldn't have asked for a better partner to help make the dream a reality. Ron was sensitive not only to my budget, but in making sure I got the best value for money. That meant giving guidance on when it made sense to spend the extra $x for one model of speakers over another, and when not to. I never felt I was being railroaded into a particular purchasing decision. I particularly appreciated the fact that I was able to source my own equipment in order to get the cheapest on the market. I didn't do it for every piece of equipment, but there were certainly some items I wanted to buy on my own. Many contractors won't let you do this but Ron was great about it. The only downside is that the electrical contractor that Ron was using at the time was an absolute scuzball, ruining 100+ year old wood floors, putting holes in walls in places we hadn't agreed, leaving food, trash and dirt all over the house, and grossly underestimating the job. The guy was a total piece of work. So much so, that if this review included the electrical work, it would barely get one star. That said, Ron bent over backwards to put things right, even though it was the subcontractor electrician who screwed up, hence the five stars. Since my job, Ron no longer uses this subcontractor. Thank God. I highly recommend Ron. If you're thinking of any kind of AV system in your home, a few pieces of advice: 1. Hire Ron. 2. Get Ron to do your design BEFORE you start building or buying anything. You'll save money in the long run. 3. If you're doing renovations or a new build, get Ron in there when the walls are open. It will save you money when it comes time for installation. Even if you're not sure of your design, you can get speaker and other cabling run. 4. You don't HAVE to use a licensed electrician for MOST of the work, depending on your design. If it's simply running speaker cable through your house, that only takes a handyman with decent skills. If you're adding circuits, doing anything on a panel, or upgrading services, that's another ball of wax that will require an electrician. 5. For your electrical components, give Ron MORE room that you think you'll need. Not only do all those electronics heat up like summer in Death Valley, but you want to give Ron plenty of room to work his magic. Ron is meticulous and is great at communicating everything through the entire process. I couldn't be happier with the final result. read more

Ron Jones runs a very professional shop. He is meticulous in his work, even with exact placement of A/V system components to obtain optimum results. He works hard and puts in the time necessary to meet his own very high standards. It was important to us that Ron handled all aspects of our A/V package. He designed it, obtained and installed all the equipment, tested the system and then provided training for its use. He knows his stuff. Jim Price, Pleasanton read more

We recently went through a renovation upon moving and Ron and his team were excellent and extremely helpful in getting our home network and TV set up. He worked closely with us to figure out what we needed, how many connections or access points were right for our house, and where everything should go. Ron came out to scope everything out and went above and beyond to change scope as our needs/requests changes and he was very flexible and responsive. The techs that arrived for wiring and installation were all nice, professional and helpful in answering questions. The work was completed timely and efficiently and we have been very pleased with the network and tvs. Highly recommended and need to add even more at some point. read more

I contacted Ron based on yelp reviews. I was not disappointed! Ron called me within an hour of contacting him through email. I described what we wanted in our home and he was able to come over the next day. We had a signed contract with a day or two. Ron's best quality, aside from his technical expertise, is his ability to effectively communicate. He explained the scope of the job, made sure we understood all that was happening and held our hand through the entire process. I would definitely recommend Ron, Greg, the installer, and his company to all. read more

I found Ron upon a Google search for someone who was familiar with the RTI pro remote system. We have used multiple a/v technicans in the past and would have to say without a doubt Ron has been the best. Aside from his great technical skills with the A/v systems, which you would expect from a professional standard you would expect, he is well versed in his products, and communicates very well. And he does not present problems, but solutions! There is always issues that come up and Ron always has solutions to present to you. He is reliable and stays within his budget for the work to be performed. We have homes in various areas in the Bay area and have trusted Ron to have access to the homes while we are away so that when we return the work is complete. Could not recommend anyone higher. read more

I found First Reflection through Yelp and worked with Ron to design and install my new home theater system. This was a challenging job in that we were also remodeling a large portion of our home, so scheduling and coordination with the other contractors was tricky. Ron clearly knows his stuff when it comes to equipment, and is (sometimes painfully) meticulous in his approach to design and installation. If quality is your #1 consideration, I don't think there is any better choice than First Reflection. read more

Ron and his team (Greg and Joel) are amazing! Not only the planning was great, the install and follow up have been unparalleled experience! Our home networking and audio system are working to our desire, and we only have Ron, Greg, and Joel to thank. Highly recommended! read more

Ron, owner and master AV expert/designer/technician of First Reflection Audio Video (FRAV), recently designed and installed a top-notch AV system in our home. Two words best describe Ron : meticulous audiophile. Here's a little background for context. We bought a ten year old house with a recessed area for an entertainment center as well as in-ceiling speakers in several rooms (although they were never used). We began working with Valet Custom Cabinets in Danville, who referred us to Ron at FRAV for the AV installation. In the end, we have a fully integrated and beautifully performing AV system in our family room as well as speakers in two additional rooms working through Sonos. Ron is not only an expert on everything audio, he is extremely passionate. This love for his work manifests itself through Ron sweating every detail from design to installation. An example - Ron installed equipment-mounted thermocouples to activate small cabinet-mounted fans if equipment is starting to overheat. Ron also worked closely with Valet Custom Cabinets to ensure that the cabinet was designed with the right dimensions and features to allow for the optimal AV system setup. It's clear that there is a lot more work involved in setting up an AV system properly than a non-expert would originally think. The best thing about Ron, though, is his down-to-earth, trustworthy, and friendly character. There are only two points for consideration - they are not necessarily cons. First, the AV design process is iterative and does take time from the customer to properly scope and decide upon. Secondly, the price to do such a project is not cheap, although I would find it hard to imagine getting such an integrated and thorough service at a meaningfully lower price. We highly recommend FRAV to anyone looking to get a high-performing custom AV installation. read more

Ron is a professional in what he is doing. I got Ron's reference from Jerry in Valet custom cabinets who did my home office cabinets. Ron did my home theater and media center setup for my family room and home office. Ron did a great job in delivering both to our satisfaction. He is very meticulous, knows his stuff and provides great service. After the initial setup is complete, I reported a few bugs/enhancement needs. Ron took every single issue very seriously and works to resolve them to our satisfaction. Ron is also very easy to work with. He is very honest and straight forward about what he can do and what he cannot. He delivered for us. We are very satisfied with Ron's work and service. read more

Let me echo what some of the other positive reviews had to say about Ron at First Reflection Audio: Ron is passionate about his job and about getting you the best performing system that money can buy. As the homeowner, I worked with Ron over the course of one year during our remodel on a multi-room, multi zone entertainment solution. Ron's clear and detailed communication style helped me make the right decisions along the process. In his role as your adviser, I found that Ron excels at researching options that fit your needs and providing you with well-thought through proposals. I was never under the impression that Ron had anything but my best interests in mind and never thought he tried to up-sell me on more expensive equipment. In fact, Ron opted to have me order the more commoditized components directly online to make sure I received the best prices. Ron set clear expectations around budget and time frame and delivered on both. In addition to connecting our impressive 72'' tall AV rack which now lives in a separate climate controlled room, Ron also customized the software that we use on our iPhone 5s to control all TVs, Sonos, Apple TVs, AT&T Uverses etc. The end result is a pure delight and we credit Ron for having done most of the heavy lifting. If you want to work with a highly talented, technically proficient and pleasant individual whose attention to detail will make you sleep well at night, then Ron is your guy. read more

Home Theater setup can be fairly complicated these days. All I knew is that I wanted it done correctly so that my system would be fully optimized. Ron Jones, the owner of First Reflection Audio Visual came to my home to discuss setting up a new TV, A/V Receiver, Blue Ray player, and universal remote. I wanted to utilize my existing home theater and "zone 2" speakers. Ron had great suggestions on A/V equipment and provided a detailed estimate of what the project should entail. He quickly earned my confidence with his knowledge and he was amazingly responsive in answering questions and revising the scope of work as I requested. Once we had a plan, it took about a week to gather the equipment and get the installation scheduled. Ron stayed in touch and I felt fully updated along the way. Ron worked diligently for an entire day to install my system. He's meticulous and really dialed things in to get the absolute most out of the system. He provided initial training and then returned a few weeks later to answer our remaining questions and add the few enhancements to our remote control device. I'm glad I used First reflection Audio Visual for Home Theater installation, and I highly recommend them for your project. read more

I needed to refresh all of my audio and video equipment and didn't want to do it myself this time. Ron did a great job helping me select equipment and integrate the system, including cooling fans for a cabinet that used to get very hot. I now have big screens in two rooms along with all new electronics and a very flexible Sonos music system. On my main home theater setup he also did a great remote control where one button turns on and resets the system for TV, DVDs, streaming apps or Sonos. Ron meticulously plans out each system and the required wiring in advance and his execution is really impressive. The cabinets with the components are almost shockingly neat. Quite a difference from the rats nest of wires that I used to have. Highly recommended. read more

Ron truly cares about his work and getting it right. We hired him for a complex job with many components and he went above and beyond expectations. He did everything he could to get it right the first time, and if for some unforeseen reason, something didn't work in our system as planned, he made sure he found a way to make it work correctly. He set up a new home wifi network, a new security camera DVR system, a new wifi based radio/music system (Sonos), and several adjustments and upgrades to our existing home theater systems. He also cleaned up our home's AV wiring hub (I think they called it "the can", but we called it "the hive"). The access door couldn't even close due to the sheer amount of wiring and equipment that had been put in there by previous owners. It was intimidating to look at, but now it is minimized, organized and logical. We have been happy with all of it. Since our original experience with Ron, we have called him back for much smaller jobs twice and would not hesitate to call him back again. He is friendly and just a nice guy in general. I have recommended him to friends, and will continue to do so in the future. read more

We installed new cabinets in our Den and Jerry Archer-Valet Cabinets highly recommended Ron Jones Owner of First Reflection Audio for installation of our components. We contacted Ron and Ron collaborated with Jerry in designing our Cabinets for our components. Our components were old and quite frankly the prior installation was extremely poor. Ron came to our home and reviewed our existing platform and developed a sound system and explained to us "layman's "terms his recommendation, which absolutely made sense. He presented to us very fair terms for equipment, installation fee's etc. We scheduled a date for installation. Ron not only met but exceeded our expectations. His attention to detail, intellectual capital and work ethic is "over the top". Ron is an absolute perfectionist and it is evident he loves what he does but more importantly is only goal is exceeding our expectations. Once the components were installed, he explained with great patience how to operate the user friendly system he developed and made sure before he left we knew how to operate, troubleshoot etc. Ron integrity, knowledge and attention to detail is a rare commodity in today world !!!!! Jim & Dianna C read more

Ron is 10 stars in my book. I had a jumble of ancient equipment (15-40 years old) that I decided to upgrade to current technology. Bought a new HDTV, receiver, speakers, ordered a new cable box & had an electrician friend come over to hook everything up. Nothing worked and for 6 weeks we struggled to fix the problem. I finally went to yelp and called Rudy from Custom Home Theatres but he never showed up and never returned my frequent phone calls. I'm so glad because I found Ron and he was at my house the following morning. He spent several hours (and this was just the free consultation) going over what equipment I had and what my needs were. His knowledge and enthusiasm was a god-send. He took the time to explain several options available to get everything working at optimal level including coming over on his own time to demonstrate some of the upgrades I was interested in. He treats you as his most important client (and you are) and was in constant contact with me (phone, texts, e-mails) about the status of the installation. I ended up making some upgrades thanks to his incredible knowledge and his desire to have the final results be as perfect as possible. He ended up having to completely re-do the mess of wrongly connected wires I had (thank goodness I didn't have a fire) and installed an integrated system that I am still in awe of, a system I never even knew was possible. He is a master at his craft but also an enthusiastic, wonderful person. I would have to say it is one of the most pleasant successful business transactions I have ever experienced. If every business person operated with his values what a less frustrating world this would be. Thanks Ron, you're the best! read more

We wanted to upgrade our TV and DVD player, and take better advantage of our bookshelf speakers, but didn't know how to proceed. We were referred to Ron Jones from First Reflections Audio Video. Ron came to our home and quickly recommended a TV and BluRay, and how to connect and position our speakers so they'd sound better. We made an appointment for Ron to come and set up everything, which he did in one visit. Everything works to perfection...we couldn't be more pleased! It was a pleasure working with Ron and we highly recommend him. read more

First Reflection should be your go to source for planning and executing a home theatre installation. Ron, the owner, is knowledgeable and integrates that knowledge with what you are trying to accomplish in setting up an entertainment center. He excels at communicating information and follows up in implementing your plan. And for all this excellence he is fairly priced. I highly recommend First Reflection for your audio/visual needs. read more

I called First Reflection based on the positive reviews and was not disappointed. My dad needed someone to troubleshoot an issue with his home theater audio before he left town at the end of the week, and he was already jaded by the original contractor who did the install and did a poor job. I called a few listings but Ron got back to me promptly and was pleasant, knowledgeable and reasonably priced. He squeezed us into his schedule for a couple days later and got everything resolved perfectly and quickly so now my dad's home theater sounds the way it should. I would definitely highly recommend Ron for both install and troubleshooting. It was a great experience working with him! read more

I needed some help configuring my home theater system and, even though the job was small, Ron gave me full attention and expertise. He was super helpful in his advice and explanations as well as responsive and speedy. I would have no hesitation in calling on him again for any audio visual job, big or small. read more

Ron did an excellent job in designing our audio-visual system. We recently moved to a smaller home with limited living rooms space. He was able to install a top quality system with invisible speakers, woofer, etc. installed in the wall and ceiling. He also recommended and consulted with Village Collections in Belmont who designed a custom cabinet to house our audio-visual equipment.. The cabinet included fans and vented shelves to help protect our equipment. Thank you Ron for introducing us to a top quality audio visual system that we will enjoy for many years! read more

I didn't think our stereo system would ever sound better, but after five years and about 8 service calls from a large stereo store, we now have a great sound system. Ron was able to make the sound excellent, and watching television and movies couldn't be better. He has excellent customer service, and I highly recommend him for all your system needs. Thank you. Thank you. read more

Ron and his colleague were very professional when they helped resolve our TV remote mess and setting up a proper system to coordinate our video/audio problem. They did a good job, making our life so much easier. Thanks a lot, Ron. read more

Ron and his installer were solid professionals. You can tell Ron cares about this, and has his opinions on what can be done and what are the trade-offs, etc. Hes patient with questions as well. Joel the installer was courteous, on time, and worked hard, did a pretty good job cleaning up and was most respectful to the other family members in the house. I now have in-ceiling speakers thanks to these gentlemen, hope to enjoy for years to come. read more

top notch all the way. low pressure sales pitch. very deep knowledge of options for our home theater. Ron specified the whole system, used our old stuff where he could, suggested improvements, gave pro / con, etc. EXCELLENT installation in our funky old house with surprise beams in every wall FANTASTIC customer service all the way. totally can-do & 'no worries' type of guy. and, Ron & his crew were a pleasure to have around the house. we're already planning Phase 2. finally, I've found my AV tech guy. read more

I can't say enough great things about Ron at First Reflection AV. He really knows his stuff. When my husband and I walked through our house explaining what we were thinking, he made great recommendations and brought up many things we hadn't thought of. He really focused on what was best for us. He also worked with our contractor to write up *very* detailed notes about what wiring needed to happen behind the walls (and it was a lot - super confusing!!). Ron is also super responsive, answering texts and calls right away. He took the time to patiently explain things to me, as I'm not the most tech savvy. I'd definitely recommend him!! read more

Excellent service. Ron showed up on time, he wrote me an email and he emailed me an estimate with options and clear descriptions of how he would proceed with cat 6 wiring in my Berkeley home. Very happy with this business and with the owner, Ron. read more

Ron installed a whole-house Sonos audio system for us. He, and his installer Joel, did a great job and were flexible and helpful throughout the process. We were just moving into a new home with a lot of construction and changes, and they took it all in stride. Great service, highly recommended. read more

I agree with all the positive reviews below. Ron is truly one of a kind. He was so patient and flexible when looking through various options and costs for our outdoor rock speakers. He was very fair in his pricing. He and his team arrived on time and did excellent work installing the speakers. We already had a Sonos bar so he connected the new amp and speakers to our existing Sonos system. I would absolutely hire Ron again for any AV needs. Thank you, Ron! read more

We had been looking for someone to come and hook up our surround sound and finally came across Ron. We decided to go with him b/c he received great reviews. Well, the reviews were right! Ron was very detailed in his quote and communication in general. He came with his technician and the two of them were very professional and efficient. We are loving our new surround sound system in our family room. We will definitely be using Ron again in the future. read more

I highly recommend Ron and his team at First Reflection Audio Video. Ron is very knowledgable and professional with a keen attention to detail. He provided a thorough review of my existing setup and helped me optimize and upgrade my equipment to meet my goals. He provided expert advice on design and equipment, installed everything cleanly, and programmed my components for ease of use. Although his cost was somewhat higher than I might have found through big box retail installers, Ron's personalized service, expertise, responsiveness, accountability and pride in exceeding my expectations delivered tremendous value. I'm extremely pleased with the results, and I'll call on First Reflection again for any future audio-video needs. read more