Metropolis is a company that is strangely managed. On several occasions my two condo accounts have…read morehad incorrect balances. It is disturbing that the incorrect record keeping balances range from $500- $1500. I'm finally moving away from the drama and don't wish this management company on anyone. --Tired of dealing with.

Our HOA was managed by Metropolis from November 2017 to April 2026. I became a resident in 2021…read more During this time, there were concerns about a potential conflict of interest involving the former HOA President and Metropolis owners. For a period, the former HOA President operated without broader Board involvement. Work was authorized and completed without documented community awareness, competitive bids, or formal approval. In 2023, payments exceeding $12,000 were made to the former HOA President for work performed; requests for prior invoices were not fulfilled. There was also a direct payment to owner, Smita Pai, exceeding $4,000; Metropolis has refused to provide an explanation of services provided for this invoice. Requests for the independent auditor's identity, engagement letter, and audit findings were not completed until legal counsel became involved. The association has since initiated a forensic audit to review financial management and use of funds. In 2026, the HOA provided notice to terminate the contract in accordance with Virginia Code 55.1-1837 (60-day notice). Metropolis did not accept this timeline. A complaint has been filed with the Virginia Department of Professional and Occupational Regulation (DPOR) and is currently under review. DPOR also indicated the company is operating under the name MCM, LLC. Additional issues during the management period included an expired DPOR license, inaccuracies in financial records, limited responsiveness, lack of on-site support, restricted access to the management portal despite repeated requests, and inconsistent enforcement of community policies. I will update this review once we receive the results of our forensic audit, but in summary: Please save yourself, your fellow Board Members and your community from Metropolis. Working with Metropolis will result in losing the respect and trust of your community, as well as your hard earned money.

I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

Resideone was responsive and very professional. Anytime when I have questions or concerns, they…read morecover it. I would highly recommend

Reside One made the whole home buying purchase nice and easy! I highly recommend to anyone in the…read moreMaryland area starting their home buying journey!

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rentals and Realty in the average…read morecategory. Service started out promising in the beginning then concluded sloppily once the end was on the horizon and no money was to be made. There were many belabored emails that just went in circles, offering no resolution and no apology. Two tenants moved out while NLR was managing the property and there were damages unfixed and no deposit credited. For example, after the first tenant moved out we were told to get the carpet professionally cleaned, then replaced altogether in order to rent. The repairs department was the exception, especially the new manager. He stayed on top of the jobs, and communicated before and after.

I recently received communication from Queen Management stating they took over management of my…read morelease from my previous landlord on March 6, 2026. I was contacted on March 9th, however the information provided raised several concerns. The representative did not have the correct or complete property address, and the documents that were sent to me also contained an incorrect address. Because of this, I began looking into the company further. I searched the Better Business Bureau and was unable to locate any information about the business. I also checked Google and noticed the company has reportedly been in business for 12 years but only has one review (mine will make two). Additionally, the Google listing shows the office as open at 9:00 AM on Fridays, which contradicts the information I was given. Based on my experience so far, the documentation and communication I have received within the last 48 hours have contained several inaccuracies, which has made the situation concerning.

From the owner: QPM is always avaliable and fast with responding. We are your top tier choice because of our…read moreboutique style, in which you receive a more personal touch. All of our units are leased fast and with efficient tenants. QPM goes beyond the requirements of a property manager, we don't lie when we say "Eveything is Royal". Ask us about our a la carte services. We can tailor anything to your specific needs.

I would like to tell you about our wonderful Property Manager Miss Barbara Frost. My wife and I…read moremoved into our apartment in May. Our apartment had some issues that needed to be taken care of. Barbara wasted no time to solve our toilet problems, our refrigerator issues and our screens on our windows. I am 100% amazed how all these problems have been taken care of so quickly and done professionally. My wife and I are so grateful to Barbara, and now we can enjoy our apartment. Pete & Gloria Patellis

If Scott G (owner) spent as much time effectively running his company and holding his team…read moreaccountable as he does here on yelp justifying his and his staff's piss poor performance with all his pathetic excuses, he'd probably go a lot further in life. All one has to do is scroll through the negative reviews and it plain to see that the pattern of complaints has been the same for 14 years straight: unresponsive staffers, poorly maintained properties, inability to rent out properties in a timely way, holding on to security deposit, requesting deposits before providing leases for prospective tenant review, and so on. Everyone can't be wrong. Streamline Property staff and the owner completely suck.

I just started to work with Eric from Bay Property. He has been super helpful throughout this…read morejourny of renting. He is easy to reach and "held my hand throughout the process of renting with them." The rental is in amazing condition and is fairly priced for my area.

I rented a condo managed by Bay Property Management for 18 months, and I had to sue to get my full…read moresecurity deposit back. I moved out March 16. The first itemized list of deductions I received was May 7, 52 days later. Their refund check, sent by regular mail, never reached me and was cashed with a forged signature. I sent a demand letter, then filed in Arlington General District Court. The owner paid the balance after I filed. Rent payments were a constant problem. Paying online costs extra. The free option is a mailed check, and they process those slowly. In 2025 a check they said they never received was cancelled and replaced with an online payment. They then deposited the cancelled check anyway, and I for charged returned check fees and a late fee. This winter I mailed January rent on December 19. On January 5 it still had not been cashed, and I was told late fees are not waived for mail delays. Small repairs, like a shelf that fell out of the closet wall and a toilet wax seal, went out for quotes instead of just getting fixed. When the owner refused to put the window screens back, Bay would not push the issue. For a condo building, staff knew surprisingly little about it. They could not answer basic parking questions. Six months in, I learned from a Facebook group that there were stairwell keys I was never issued. If you rent through them, keep everything in writing and ask for tracked mail on any refund.