I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

I've rented from many places over the years and never had such a polished and professional…read moreexperience. Easy to use app for paying rent and submitting requests. Any time we had an issue, it was dealt with immediately with frequent and clear communication and the move in and move out process went insanely smooth. If I was ever renting in DC again, I would probably start on the Nest website for my property search knowing I'll be taken well care of.

I'm sorry this review is long but please read it in it's entirety because it is about an extreme…read more safety concern regarding Nest DC. I have been a resident of a Nest DC property for three years. For the first two years I was very happy with my experience. My previous property manager Alexa was wonderful and communication was consistently responsive and professional. I never had a single complaint. Unfortunately my experience has changed significantly this year. Just as a disclaimer I am not an annoying tenant. I pay my rent on time every month and never complain. The fact that it took me withholding rent to finally get a response after months of unanswered calls and emails should say a lot about how serious and frustrating this situation has become. My issue has been a serious safety concern involving the carbon monoxide detectors in my home. The detectors have not been replaced since 2015 and have been sporadically going off since March. When this happens I have to evacuate my home with my two children and contact the fire department to make sure there is not an actual carbon monoxide emergency. What makes this even more concerning is that the carbon monoxide detectors are connected to the smoke detector system. Because the system is outdated and malfunctioning I cannot even confidently confirm that we currently have fully functional smoke detectors in the home. That is extremely concerning as a parent. I submitted a maintenance request in April requesting that the system be replaced. From April through June I received no response despite repeatedly calling and emailing. It ultimately took me withholding rent before I finally heard from someone in mid July. I explained the situation and made it clear that the fire department had already told me multiple times that the system needed to be replaced. Nest eventually sent a contractor in mid July to inspect the system. However the contractor was only sent to determine what was wrong rather than actually replacing the outdated system. I have not heard from anyone since. Now it is August 24 and the alarms went off again at approximately 1:12 a.m. and my children and I are up in the middle of the night. My kids start school tomorrow. This is incredibly frustrating because the original maintenance request was made in April. This is not a minor maintenance inconvenience. This is a serious safety issue involving carbon monoxide detection and potentially smoke detection in a home with children. What is most disappointing is the lack of communication. I do not even know who my current property manager is because no one has ever reached out to me regarding this ongoing situation. At this point I am giving Nest until the end of this week to resolve this issue. If it is not resolved I will be contacting the property owner directly to make them aware of the situation and to discuss the steps I will need to take to have this safety issue addressed myself. I would strongly encourage anyone considering renting from Nest to ask very specific questions about maintenance response times and who is responsible for handling urgent safety issues before signing. My experience was very positive for the first two years. Unfortunately I cannot say the same about this past year.

The property mgr Beth said I should contact her directly and she'd always respond. I sent 8…read moremessages. Got a response to one. EJF always says they contacted the vender but never say if they talked to them. They always say that vender will be there asap soon as possible. well is that in an hour? a day? A month? Never receive any further follow up from EJF. They state the vender hasn't responded. We'll get another vender who will respond! There is limited feedback if any from EJF. I sited a request in April 2026. Reminded them several times since then. All I want is some duplicate keys! it's now almost August 2026. I have no status update from Beth at EJF I'm pretty fed up with the lack of management, openness, follow through, degree of detail in all communication, and lack of proper closure.... as management company they should continuously advise as what is the present status and next steps might be and what next steps are recommended. I'm totally down on their ability to do the job and shine at it.

If there was an option for less than 1 star, they would earn it. Poor response during a heat wave…read more 5 days after a service ticket was created - still no service. These guys suck.

We have been tenants at a Yarmouth property for over 7 years, and they have always been extremely…read moreresponsive, proactive, and great people to work with. We live in a rowhouse with all the normal problems one would expect over the years, and they've never let us down. (We're also grateful for the owners who have agreed to replace most everything we needed replacing: water heater, fridge, dishwasher, etc.) It's one of the reasons we've continued to call this our home for nearly a decade, raise our kids here, and recommend them to others. We really appreciate it.

I have worked with Yarmouth Property Management in Washington, DC for decades, and I cannot…read morerecommend them highly enough. They currently manage five properties for me, and over all these years their communication has been consistently excellent--clear, timely, and proactive. I am never left wondering about an issue, a tenant matter, or a maintenance decision. They anticipate questions before I ask them and respond quickly and thoughtfully whenever something arises. Their financial reporting is exceptionally clear and well organized. The statements are easy to understand, accurate, and dependable, which makes long-term ownership and planning far less stressful. As a property owner, that level of transparency and professionalism is invaluable. Equally important is their dedication to the properties themselves. Yarmouth treats each building with care and attention, not as a commodity but as a long-term asset that deserves thoughtful maintenance and stewardship. They balance tenant needs, regulatory requirements, and owner priorities with real skill and judgment. It is rare to find a property management firm that delivers this level of consistency and integrity over such a long period of time. After decades of working together, I can say without hesitation that Yarmouth has earned my complete trust and continues to be a pleasure to work with.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

Resideone was responsive and very professional. Anytime when I have questions or concerns, they…read morecover it. I would highly recommend

Reside One made the whole home buying purchase nice and easy! I highly recommend to anyone in the…read moreMaryland area starting their home buying journey!

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

I contacted Aaron with Question about home buying, and she was able to reply to me promptly and…read moreefficiently!

We've used over 12 real estate agents over the years and Sarah Hatch was by far the best we've ever…read morehad. She is not only pleasant to work with, but very thorough, professional, and smart. She sold our house over list price in just a few days, which was great. Before that she managed our rental for 4 years and we never had to worry about anything. She is highly recommended.

I took control of a rental condo over a month ago. The day that I moved in a handyman came to fix…read morethe icemaker in the refrigerator. Before he left he declared that it was fixed but would take awhile to make ice. It still hasn't made ice. I reported to the maintenance department that the icemaker wasn't working (among other issues). The realtor who listed the rental came over instead of a repair person. Bottom line the icemaker has not been fixed. The realtor stated that she does not believe that the owner would want to spend the money to replace it. Further, she said that the owner was returning to the area on October 1 and she will be bringing a refrigerator filter with her...the brand filter may solve the problem. I have to wonder if a filter might be purchased here at Lowe's or Home Depot. This, and other matters I've experienced since before and after moving into the unit, makes me think that this management company is unprofessional.

They built our condo. Not bad. But they didn't connect some underground pipes to the water or sewer…read moresystem. They left exposed pipes under our home, so our bathtub downstairs flooded the crawl space. They seem to have denied responsibility and have continued to ignore requests to repair these pipes and the related damage. Their contractors almost always flake or are late when they even bother to agree to show up. Then, when they arrive, they demur and pretend not to realize the plain issues they see. They're also quite rude. They left a Washington Gas account open at our new address for more than a year and repeatedly refused to call Washington Gas to cancel it. So, my wife had to do it for them instead. All the while, the people in the M Squared offices dismissively claimed they had nothing to do with it. In closing, condo builders like M Squared are a dime a dozen. And other ones might not do shoddy work and treat you poorly. So take a chance with one of them instead.

I know the rental market may be competitive but be seriously warned renting through M squared…read more Usually I give at least a 2 star review but with them trying to screw us over at every turn, it had to be a 1 star. Starting off the list: 1) They allowed our AC/Heat to stay broken in the dead of summer for 5 months. The only reason they fixed it was because we said we were moving out. They said it was our fault, that we didn't change the filters, but we had proof that they were changed. And the technician told them explicitly to replace the blower the first time he came to fix the AC. Luckily we left before it got too cold. 2) The paint they used on the walls was very cheap and cracked very easily. Leading to them taking a large chunk out of our security deposit because they had to double paint. Apparently $3300 is how much it costs to paint 1 floor of a house with cheap paint. 3) They raised our rent $300 at the start of the pandemic before it became illegal. $200 extra for month to month and $100 for an annual rent raise. 4) They offered us the parking space in the back but then took it out from under us to sell the downstairs unit. 5) The house had mice when we first moved in. 3 of them within a month span before we finally found and patched up the hole. But I will say this is common with DC houses so not their fault. Unfortunately they let landlords walk all over their renters and refuse to fix problems. Especially in old houses that are bound to have issues. They use the fact that renters don't want the expenditure of taking action in court so they make every excuse to squeeze you. Absolutely the worst experience we've had renting in the 10 years we've been renting apartments/houses.