When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

I've rented from many places over the years and never had such a polished and professional…read moreexperience. Easy to use app for paying rent and submitting requests. Any time we had an issue, it was dealt with immediately with frequent and clear communication and the move in and move out process went insanely smooth. If I was ever renting in DC again, I would probably start on the Nest website for my property search knowing I'll be taken well care of.

if you are considering renting a Nest managed property, I would recommend not. If you do, make…read moresure that your future apartment is in excellent shape. any maintenance requests you make will be punted down the line and sat upon until the owner okays the expense. I'm a current renter and I've had to make upward of 60 maintenance requests in 8 months living here. The very worst has been the lack of heat, lack of hot water, lack of a draining tub and most of all, not being able to take a shower for days and weeks at a time. Such issues as a non-draining bathtub, no heat, no hot water, a broken A/C and heat wall unit, non-functional fire and CO2 alarms, broken blinds, a broken window, a bathtub full of frozen water, a frozen bathroom have all been a part of my brief stay in this place. None of these maintenance requests were addressed in a timely manner. It is, indeed, very hard to get in touch with an actual person at Nest. You, the lowly renter, communicate through the website. it's like trying to call your bank or Amazon. Sub-optimal apartment management is what Nest brings.

My Condo Association resigned a second time with ejf Financials only. The services fell short with…read moregeneral contract obligations...so we resigned a third time for remote full service yet still fell short. I believe there's not enough trained workers and overloaded with too many clients not be answered

Even one star is too good for EJF. My co-op hired a management company that immediately made the…read morecomplex go downhill. Within a year, we went from being profitable to being a distressed property. After we got rid of them, I thought anyone would be several steps up, but EJF proved me very wrong. They are several flights down into the abyss. Despite co-op members' constant, valid complaints and efforts to rid ourselves of this plague, our board seems to be under their spell, as they were with the other mismanagement company. EJF has different outfits within their company that don't communicate. You never know if you're calling the right people to handle the problems they foist on you. Their customer support is outsourced overseas and has no idea of the needs of our community. You're likely to get several wrong answers before you find someone that has a clue about your problem. Also, by the time they nickel and dime the co-op for every little thing, we could have hired a company that provided full service for far less. Despite their inability to handle the complexities of our co-op, my biggest problem with EJF is the fact that they try to exploit the vulnerabilities of artificially distressed properties they manage. When a management company tries to buy the property they mismanage, that's a conflict of interest. Full stop. End of argument. Steer clear. Don't let your co-op, condo or HOA get caught up in this racket. Board members of four other complexes they manage in my area have related horror stories of their dealings with EJF and the difficulty members faced getting their boards to terminate them.

I have worked with Yarmouth Property Management in Washington, DC for decades, and I cannot…read morerecommend them highly enough. They currently manage five properties for me, and over all these years their communication has been consistently excellent--clear, timely, and proactive. I am never left wondering about an issue, a tenant matter, or a maintenance decision. They anticipate questions before I ask them and respond quickly and thoughtfully whenever something arises. Their financial reporting is exceptionally clear and well organized. The statements are easy to understand, accurate, and dependable, which makes long-term ownership and planning far less stressful. As a property owner, that level of transparency and professionalism is invaluable. Equally important is their dedication to the properties themselves. Yarmouth treats each building with care and attention, not as a commodity but as a long-term asset that deserves thoughtful maintenance and stewardship. They balance tenant needs, regulatory requirements, and owner priorities with real skill and judgment. It is rare to find a property management firm that delivers this level of consistency and integrity over such a long period of time. After decades of working together, I can say without hesitation that Yarmouth has earned my complete trust and continues to be a pleasure to work with.

we have worked with Yarmouth for 15 years now. They are fantastic in their support which feels…read moredeeply personal. recently Susan, Isha and Linetta were amazing in helping us through a stressful situation. would absolutely recommend them.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

Resideone was responsive and very professional. Anytime when I have questions or concerns, they…read morecover it. I would highly recommend

Reside One made the whole home buying purchase nice and easy! I highly recommend to anyone in the…read moreMaryland area starting their home buying journey!

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

We've used over 12 real estate agents over the years and Sarah Hatch was by far the best we've ever…read morehad. She is not only pleasant to work with, but very thorough, professional, and smart. She sold our house over list price in just a few days, which was great. Before that she managed our rental for 4 years and we never had to worry about anything. She is highly recommended.

Sarah and her team are exceptional. As my property manager for two years, she managed every detail…read morewith unmatched professionalism. I never had anything to worry about. When she transitioned to selling my home, the process was great. She was able to walk us through the ups and downs of the sale, and she swiftly handled any issues we had. Finally, and most importantly, as good as a property manager and realtor Sarah is, she's also a great person to work with. Whether sharing a laugh or a thoughtful gesture, she truly goes above and beyond. I can't recommend her enough for any real estate needs.

They built our condo. Not bad. But they didn't connect some underground pipes to the water or sewer…read moresystem. They left exposed pipes under our home, so our bathtub downstairs flooded the crawl space. They seem to have denied responsibility and have continued to ignore requests to repair these pipes and the related damage. Their contractors almost always flake or are late when they even bother to agree to show up. Then, when they arrive, they demur and pretend not to realize the plain issues they see. They're also quite rude. They left a Washington Gas account open at our new address for more than a year and repeatedly refused to call Washington Gas to cancel it. So, my wife had to do it for them instead. All the while, the people in the M Squared offices dismissively claimed they had nothing to do with it. In closing, condo builders like M Squared are a dime a dozen. And other ones might not do shoddy work and treat you poorly. So take a chance with one of them instead.

I know the rental market may be competitive but be seriously warned renting through M squared…read more Usually I give at least a 2 star review but with them trying to screw us over at every turn, it had to be a 1 star. Starting off the list: 1) They allowed our AC/Heat to stay broken in the dead of summer for 5 months. The only reason they fixed it was because we said we were moving out. They said it was our fault, that we didn't change the filters, but we had proof that they were changed. And the technician told them explicitly to replace the blower the first time he came to fix the AC. Luckily we left before it got too cold. 2) The paint they used on the walls was very cheap and cracked very easily. Leading to them taking a large chunk out of our security deposit because they had to double paint. Apparently $3300 is how much it costs to paint 1 floor of a house with cheap paint. 3) They raised our rent $300 at the start of the pandemic before it became illegal. $200 extra for month to month and $100 for an annual rent raise. 4) They offered us the parking space in the back but then took it out from under us to sell the downstairs unit. 5) The house had mice when we first moved in. 3 of them within a month span before we finally found and patched up the hole. But I will say this is common with DC houses so not their fault. Unfortunately they let landlords walk all over their renters and refuse to fix problems. Especially in old houses that are bound to have issues. They use the fact that renters don't want the expenditure of taking action in court so they make every excuse to squeeze you. Absolutely the worst experience we've had renting in the 10 years we've been renting apartments/houses.