Mariano Campos Has been outstanding! we are very fortunate to have him working with us. From his customer service, to personalized focus in ensuring that we (the renters) have a stress free experience! Thank you Mariano. I recommended Wilkinson property management highly. Thank You! Lisa and Frank read more

Wilkinson Property Management completely ruined my property! I had them manage my property for years and thought they were doing what they were supposed to do - manage it. No - they never went to the place (not even present when HVAC, water heater and other $$ equipment was installed - the contractors Wilkinson found didn't even clean the vents!) and the tenants turned out to be illegally renting out rooms and parts to others! I had to get rid of Wilkinson, hire a private attorney, then evict the tenant. If there are key locks on the inside doors, tons of push-pins everywhere, etc., that is a red flag. Allowing Wilkinson to "manage" is going to cost me $75K or more to fix the entire place - it's beyond comprehension how horrible it is now. DO NOT USE WILKINSON. Also, if you do get a property manager, ask for quarterly cleanliness checks (I can't tell you how gross the place was!), illegal occupancy checks (this can be done through routine online searches), pet checks, etc., and if the company will be there for major installations - if not, you as the property owner should be there. I had no clue because Wilkinson is the worst. I wish I could put zero stars. read more

Wilkinson property management made our PCS move easy! Great service! Highly recommend.

Had quite a few issues initially but they were good/timely at fixing everything (leaky washer, mold in the walls). It's been almost a year with no issues so no complaints :) read more

I highly recommend Wilkinson Property Management. They have been quick to resolve any issues that have arisen. The apartment we have rented through them is in an outstanding area, and the property and apartment are well kept. This is our second year with them and we are very happy. read more

Kelly has been excellent and very quick to respond back. She is very knowledgeable at what she does and responds back in a timely manner. I highly recommend using Wilkinson properties. read more

I have been using Wilkinson Property Management for a little over a year now and have been very happy with their service. They are always timely and communicative read more

You guys have been great. Thanks for simplifying this for me so I can focus on my family and my work. I feel like I've bought time by working with you, and you've helped navigate the uncertainties of property management. I hope we can work together for years to come. read more

I used Wilkinson as my property management company (I was a tenant) for three years. They were always very communicative, responsive, and helpful. I could always get a hold of someone and they were very prompt and reasonable with any repairs. Would rent from them again! read more

Very happy and Wilkinson meets my expectation of handling my rental property and tax requirements completely as I live out of state.

We have been renting a property managed by Wilkinson PM for 3 years and have only had a positive experience. They are quick to respond to any issues we experience and resolve them swiftly. It has been great working with them! read more

Always professional, prompt and friendly service! It takes the stress out of renting your property.

So far, Wilkinson Property Management has been great. They have a professional and quick response time.

The property management team service was smooth. I am very pleased with the process.

I've had Wilkinson PM manage my property for eight years. I trust them! Best terms to describe their management of my family property: "honest and efficient!" read more

I would never recommend renting from Wilkinson or don pett. he has no customer service or cares about his tenants. they'll extort you for more and more. They say they'll fix your stuff and have regular maintenance. I've had a broken window since we moved in. it also takes to long for responses. read more

Great management company! They always stay on top of things and communicate frequently. They make owning an out-of-state rental property easy. Very detailed monthly invoices with itemized maintenance. Highly recommend. read more

Wilkinson Property Management does not return emails, phone calls, or text messages. I have never been able to take a shower in my townhouse without the shower flooding the floor. According to their own "emergency procedures" a serious water leak is an emergency. On the rare occasion they respond, they send out the same man who says he'll come back out and fix it, but it never happens. Within the first month the second shower bathroom flooded and caused a giant leak in the kitchen through the chandelier. When we called them and they actually did respond, they sent a plumber out who literally never turned the water on, never tested anything, and decided without inspecting that it was because we didn't use our shower curtain properly. I believe after 60+ years my mom knows how to use a shower curtain. They are trying to charge us $139 for this plumber's inspection which, I will not be paying since we are not responsible for the water leak, there was no inspection, and I have evidence of water leak spots on the ceiling being present from before we moved in. During our initial meeting with Mariano when we went through the responsibilities of the tenant paperwork, I reported the leaks and wet spots as well as the fact that the caulk was not intact around the sinks and shower to which I was told they would send somebody out. Well, it's been 6 months and still no caulking. After we signed the lease, they told us the dishwasher didn't work because of what else but a LEAK! It was highly unethical of them not to tell us this prior to signing the lease. We then spent a week not using it only to be told actually, someone did come out and fix it. Well recently I've noticed the floor by dishwasher is getting soft e but again I can't get anyone on the phone to speak to. When you submit a maintenance request you get no receipt, no copy of the email, nor any way to track said request it just goes into a giant void. The wooden planks are separating in random places throughout the house. Neither bedroom fan works and that is another problem present since day 1 and mentioned at the move in meeting. They actually sent someone out for this who said it'll need to be replaced and you have a home warranty so it will not be a problem. Well, that conversation happened about 4 months ago with no resolution. Wilkinson has repeated blamed the owner of the property because he has a home warranty. Furthermore, the property manager actually gave us the name of the home warranty company, the policy number, and told us it's our responsibility to speak to them and figure it out. What is the point of a property MANAGER if they're not going to manage the property? Additionally, the home warranty company cannot speak to the tenant as we are not the owner or the legal representative for the property. In the fall when I went to open the windows for the first time, I discovered that none of the windows opened with one major exception. The major exception is one of the bedroom windows on the 3rd story of a townhouse will fall out if try to open it. I discovered this when I nearly went flying out of the window trying to catch the glass frame. I had to move here quickly from MA to VA in the summer during COVID so unfortunately, I only got a quick run through of the house during a 105-degree day when they had no AC on, and I am paying for that mistake. But please do not make the same mistake we did, look elsewhere. Maybe now that this review is on Yelp, I'll actually get a return message. I'm done leaving maintenance requests that "coincidentally" leave a tenant with no evidence as mentioned above. But how else could you try and steal our security deposit? Consider this my notice we will not be renewing our lease and we will not be held responsible for the myriad of problems this townhouse has, the repairs you've failed to make, and the exacerbated problems due to your negligence to act. read more

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I've always had a great experience with the property managers at Wilkinson. The issues tend to be with the age of the property and its fixtures, not the knowledge and professionalism of the property managers. read more

I have recieved consistently excellent service from Wilkinson property management over many years. Thank you!!!! Excellent performance and I appreciate all the assistance over the years!!! read more

Our experience with Wilkinson Property Management has been exceptional. We have had a lot of property managers in past home. Keith Rudisill has always been understanding and responsive to the home's care and also our comfort in the home. Highly recommend. read more

Very responsive, no complaints after 4 years. Always working swiftly to resolve any issues with rental property . I highly recommend using this company read more

If you are looking for someone to manage your property... I would NEVER RECOMMEND DON PETT. If you are an active duty marine who may deploy or get sent TAD, please make sure this man isn't the one responsible for the house your wife and children are in while you are away. The amount of stress he has caused my family these last 2 months has been unnecessary. Don Pett is the property manager assigned to my family. He is rude, unprofessional, and displays chauvinistic characteristics which is very uncomfortable to myself and my 16 year old daughter. He uses our situation to his benefit. He steps above the line of communication, leaving me out, and proceeding with his intentions. He has shown up unannounced and has been verbal to me in front of my children. I have spoken to 2 different people "above" him, and the man still gets away with his behavior. Don just does his own thing and the people in charge don't seem to care. 5 months ago I wrote a nice review because I was told I'd get a Starbucks gift card and if I did a Yelp review I'd get an amazon gift card as well... I never received my gift cards and that really isn't the reason for my 1 star. read more

The worst at customer service. No after hours emergency contact. Nothing but delays trying to get AC fixed.....or hot water and heat. Ridiculous. No after hours emergency service. Indifferent at best. AC breaks down....two weeks for a replacement. Guess what? Two months later....AC is malfunctioning....again. Last winter, both heat and hot water are out.....not the same issue...two separate issues. Wilkinson insisted they were related to delay/avoid additional service. They were not. So tired of this constant bs with them. Hey Patrick....how about you do something about your company's abysmal service instead of trying to make excuses and disparage renters. That is beyond abhorrent. I'd welcome a call from you to discuss....because...god knows.....I could never get ahold of you. I rent out of your Franconia office. I'm sure you might be able to find me.....if your back office isn't as bad as your customer service. read more

Great overall. We've been using Wilkinson Property Management for about four and a half years now and they have been dependable and thorough. Thanks! read more

They respond quickly to your concerns . Easy payment options. Very professional and friendly. read more

I have been a client of Wilkinson Property Management Co. since 2019 and have been very pleased with their services. My Property Manager Keith Rudisill has done excellent work finding me great renters and helping me to maintain my Townhouse in Fairfax, VA. He always keeps me in the loop when we are searching for new tenants and has been very helpful with his advice which is based on years of experience. When I have a question for any of staff members in accounting, they are always prompt in getting back to me and getting my questions answered. Since I am living about 6,000 miles away from the area my Townhouse is located, I need high level property management to help me with finding suitable renters and maintaining my property so that it is always marketable. I would highly recommend this company for all of your Property Management needs. read more

As a tenant, Wilkinson does the job. I never heard of the company before but have been with them for 5 years. read more

Wilkinson Property Management is not a good choice. If you are new to renting out your property and you want to use a property manager to help you, do not work with Wilkinson. When you're new to this, then you'll make some mistakes. When you do, Wilkinson will not guide you and help you - instead they will excoriate you. My property manager was rude, condescending, and did not represent my interests. I am paying them; they should advocate for me instead of blaming me. She did let me know that she has been in the business for many years and therefore knows what she is doing. I wonder why hasn't she learned any manners in all that time? Here are comments from others: "...this is genuinely amazing and to be honest a bit offensive..." "This seems unprofessional..." "I think she has a lot to learn in regards to how to treat clients, ..." "The first thing she should have done is showed that she understood your position." "As for your property manager, I think she is rude and is not taking your concerns into consideration." "... your rental manager was a bit snarky..." "...your PM company's response is DEFINITELY not OK." read more

I have dealt with WPM for more than 10 years. I have been more than satisfied with our relationship. They are very professional and always lookout for the interest of both the homeowner and the tenant. I also appreciate how meticulous they are about the upkeep of the property. Great team to work with. read more

Wilkinson has provided property management services to me for several years. They are responsive, helpful and professional. My property manager Keith provides timely communication. Also, I find their portal very user friendly and informative. I recommend Wilkinson to any seeking this type of service. read more

Upon moving to the area here in NoVa, we began renting a townhouse in the Lake Ridge area with Wilkinson. After going through a few of the property managers, we ended up with Keith Rudisill, and he did an amazing job. He was very easy to work with, was easy to get ahold of for any questions or concerns, and made our process of renting before we finally purchased a house in the area extremely easy. I greatly appreciate his upfront honesty and integrity to protect both the home owner and the renters to where it seemed fit. The rest of the office staff were also very easy to work with, and would highly recommend them!! Thanks for everything!!! read more

Want to shout out the OPS Manager Mariano! Truly Exemplary service orientated leader!The very definition of customer centric, and personalized service oriented partnership! Mariano always goes above and beyond to address issues in a timely manner. Mariano is willing to make himself accessible and provide prompt resolutions to any ongoing matters!! Truly can not thank you enough for all your help and support Mariano! You are awesome!! read more

Great company! Communication was always excellent. Would highly recommend them if you need a property manager.

Update: After the owner Patrick offered to resolve things in response to my review, I emailed him to explain the situation. It took over two months for him to get back to me (I kept emailing him repeatedly to try and get a response). After those two months, he did offer to cover $200 of the over $800 we were out for the hotel stay. Not close to what his employee told us would be covered (which was the full amount), but I told him we would of course accept whatever was offered. Over a month since that email, we still haven't received any payment from them. Given how they've treated us thus far, I obviously don't expect we'll ever receive anything. NEVER rent from Wilkinson. read more

I had a chance to meet the owners and operations team today and learn more about the challenges they face managing 100's of properties. This is no easy business!! I was impressed with their knowledge and experience in property management. The thing that stood out to me is that this family owned and operated business is committed to doing the very best to keep their properties occupied and in good shape and that they've been doing this for like 30+ years. I heard story after story of how they handled various situations while keeping their cool and finding solutions that satisfied both the tenant and the landlord. I wish these folks were managing a property that I was renting years ago when I was in the middle of a dispute with a landlord, but that's a story for another day. As a small business owner myself I know you can't make everyone happy all the time. There are always going to be those who want to complain and try to damage your reputation by leaving a bad review. The problem is that often times after the issue has been corrected or solved to the satisfaction of the customer, they don't go back and update their review. I trust this company and I personally have met with the owners and their team and assure you that they will be fair and honest and that they won't ignore you or try to pass the blame. If you have a rental property that you don't want to manage anymore or you need some help finding a tenant then I recommend giving the team at Wilkinson's a call. read more

When I first moved in, items were fixed right away (the HVAC system, broken handle on backdoor). However, as months went on, I had to call three times about the dishwasher. The company sends out the most incompetent, rudest people to do the work, and so far two items they "fixed" are broken again, and they are supposedly the same people who messed up the instillation of the light or the dishwasher or other items in the first place. Hire people who actually know what they are doing!!! It will save you $$ in the long run. read more

Working with Mariano Campos and Gene Williams was easy and effective. They helped transition the property over to new tenants and were always prompt and responsive. Looking forward to a productive and efficient working relationship moving forward. read more

I've had Wilkinson as my property management company for 3 years now and I no complaints. They are professional and efficient. Would not hesitate to recommend them. read more

Responsive to my needs and curious. All issues have been dealt with immediately and efficiently.