Excellent customer service, very knowledgeable and upfront dealing with warranty company as well. I was able to ask all the right questions which aided the process. The service repairman was excellent and the staff really assisted above and beyond. Our water heater went out and with medical personnel in and out of the home I was extremely grateful for this companies responsiveness. Pedro (sp?) was the best!! read more

David was professional, courteous, and very knowledgable. My Eternal tankless water heater had been inoperable for a few days. Other companies had declined to help me, and suggested I buy a new one, since parts were "impossible to get." First Class Water Heaters showed up the same day I called them, David took care of my problem, I can't say enough how helpful they were. I recommend them without reservation. read more

Straightforward honest advise on an old water heater. I am golding onto their business card.

After not having water for a couple days and PG&E letting us know the exact problem we contacted a few different places asking for estimates. First Class Water Heater was prompt and was able to give us an estimate right away. Other places were telling us they still had to come and could not give a rough estimate. We were able to get an appointment right away and they were in and out within 1 hour! David was very knowledgeable and professional. Would recommend them over and over again. read more

I trusted the 1st Class technicians to use the most appropriate and cost effective ways to clear a stoppage. A number of months later, they did not clear the stoppage properly and I had to call another service. Rather than snaking the pipe, they decided to cut the pipe to clear the stoppage. That was expensive and unnecessary. It's unbelievable they took advantage of me and situation, and clearly capitalized on my inexperience. Do not trust these guys as nice as they are. Something that was a simple snake job cost me several hundreds of dollars. Those two technicians should be ashamed of themselves. What a couple of opportunists. Buyer be definitely aware. read more

I had a clogged drain pipes and First Class Water Heater took the job. Zenus the technician came and snaked lots of roots from the pipes. He worked on it for 2 days and made sure the pipes are cleared. Excellent work! Thank you so much!!! read more

I had an emergency drain back up in our office and First Class was on site within an hour! Carl was very professional and friendly. Will definitely use their services in the future. read more

Our water heater was leaking and I immediately called my home warranty company, received a scheduling call and First Class Water Heaters was out the next day, which was on a Saturday. Zenus came out and assessed the leakage because water from the water heater was running through the wall on to the front door walk way. Zenus was able to stop the leak but suggested that there might be some water damage inside the wall and in the platform. He referred a restoration company to me that came out the next day. It took a few days to get my water heater replaced because the restoration had to do their part first. As soon as they were finished I called First Class Water Heater and I had a brand new water heater installed the next day. Zenus was very pleasant and professional. I would recommend First Class to anyone. Great company and personnel. Thank you First Class! read more

The team arrived here promptly and did a quick, but excellent installation of our new water heater. We have had the unit for about a week and it has worked efficiently with not a single drop of water from a bad weld. So, no problems with the installation crew at all. The office staff on the other hand left a bit to be desired. We had to call them several times to find out what was going on. We spent an extra day without showers because nobody called to tell us about needing to contact the warranty company for yet something else. This was strange, as the warranty people had already told us that the job had been approved and assigned. They had advised us that we would be coordinating directly with the company and gave us the address and phone number to use. Turned out to be a good thing they did. read more

Our water heater went out, and First Class Water Heaters immediately responded back and scheduled the replacement for later that day. My hat off to Zenus Walter for his exemplary service. He came out after 9pm on a Friday(!!) and we had a new heater and hot water by the time he left. Zenus is a great example of the type of service you would hope for when an emergency exists, and time is short. read more

January 27, 2020 Dave from First Class Water Heater installed my water heater and did an outstanding job! Very professional, honest and dependable. I would recommend this company to anyone that needs an installation. read more

While I don't often write reviews, I felt it necessary to give a great shout-out to Pedro and Charles and First Class Water Heaters. I put in a request for service late Tuesday evening and got a call early Wednesday morning. Pedro came several hours later to diagnose that I needed a new water heater. The very next day (parts needed to be ordered), Pedro and Charles came as promised and worked to ensure that I had hot water that day. They were awesome. If you need work done on your water heater - do not hesitate to contact First Class Water Heaters! read more

Jayme was on time, quickly diagnosed the problem with our water heater and shower cartridges and most importantly, got everything fixed!

I didn't know anything about this company, except that they were listed as an authorized repair vendor for my Noritz water heater. Jayme Perez arrived right on time, a day after I called, and quickly diagnosed the problem we were having with our Euro style water heater. Apparently we should have been doing more maintenance all along, and Jayme was able to flush the system and do a full system maintenance for us. While it's only been 24 hours, the problem seems to be fully corrected and it's working better than ever. I was impressed that Jayme didn't try to sell us a new heater, telling me that "this heater has a long life left and if you treat it right, should be the last one you need". I thought the prices were a bit high, but I always think that, and Jayme did offer us a senior discount which helped a lot. One thing that I always ask is whether the person that comes to your house is an employee of the company as I find these days that many service "companies" you call are just referral services. Jayme reassured me that he is an employee of the company and wouldn't have it any other way. I find that reassuring, as a company will be more likely to stand behind the work of one of their own. I will use this company for my future plumbing needs. read more

My tech Charles was wonderful he took care of the issue with our shower drainage and gave me tips on how to prevent it From happening again. Can I will recommend this company to all my friends. read more

Charles Yocum from First Class is about as close to a modern-day knight in shining armor as you can get. Our water heater decided to geyser the day after Christmas. We initially had set up an appointment with a different company, but there was a scheduling mix up and we were looking down the barrel of a 2 week+ delay before anyone could come out. We reopened the case when the error was discovered and our home warranty company contacted First Class Water Heaters to come out to access the situation a lot sooner than the other company would have been able to. Charles was very prompt, performed the diagnosis, and thoroughly explained situation to us in easy to understand language; letting us know what we were up against. He took it even a step further by assuring us he could try to perform the repair by the end of the next day. But the real magic happened shortly after, when he contacted the warranty company and was able to expedite the job, and come back out later that evening to fully perform the repair. He did an amazing job, and I have to say, after having no hot water for 8 days, I don't think I've ever taken a more satisfying shower. He really was professional and there for us in our time of need, the price was very fair, and the service was fantastic. Charles really helped turn our Crappy New Year into a Happy New Year. read more

My home warranty company contracts with this company. Showed up on the same day as planned. Gershon showed up was extremely pleasant and finished the installation of the new hot water heater in an 2 hours. Nice job read more

I rarely post reviews on Yelp but felt compelled to recommend Jamie Perez & FCWH. I had to have my hot water heater replaced and after delays (NOT FCWH fault....the delay was because of my home warranty program) I got an appointment to get the unit replaced. Jamie is the guy to ask for if you go with FCWH. He assessed the problem and made the recommendation for replacement. When my home warranty program finally got the paperwork done and the hot water heater ordered, he was the one sent to do the job, and boy am I glad! Jamie was glad too, as he knew what he needed to have ready to get the job done. He was pleasant, knowledgeable, answered all of my questions without hesitation....I HIGHLY recommend Jamie! read more

Our experience with First Class Water Heaters was AMAZING thanks to Trey! We needed to replace our old water heater and we were referred to this company by a coworker. Trey came out to give us an estimate and went above and beyond to help us! He was honest, kind, patient, informative, and didn't hesitate to jump in when we needed help. In addition to his own job, Trey did work for us that a damage restoration company was supposed to do and didn't. Thanks to him we were able to have running water in the two weeks it took us to fix some surrounding drywall. He was punctual always, giving 110%. Communication with him was always clear, responded quickly even when the main office wasn't open. How awesome is that?! My family cannot say enough good things about this hardworking young man!! Guys like Trey are few and fare between. Honestly he deserves a promotion! He made difficult situation so much less stressful. If you want a job well done call this company and ask for Trey! You won't regret it! read more

This company did an excellent job fixing my hot water heater. And the service tech, Zenas was FIRST CLASS- mosT helpful in answering questions and going the extra mile! If Anyone needs hot water heater work done, you should call this company for fast and efficient service. But I also recommend that you ask for Zenas!! read more

I apologize for the tardiness of this post. Jayme from First Class Water Heaters came out immediately after I called my home warranty company. He was courteous, friendly and knew exactly what the problem was right away! He needed a part which he could get at a supply store very close to my home. He was gone and returned in an instant it seemed. He went right to work and replaced the part. I was thrilled to get such prompt, courteous and friendly service and would highly recommend this company to anyone. The office staff was wonderful-very professional, very helpful. I would not hesitate to recommend them. They are AWESOME. Thank you, First Class and Jayme-you did a wonderful job. read more

please do your resaerch, if your warranty company ever assign this company to come do some repair at your house please kindly decline their service they very unpressional from the receptionst down to the technician this is my dispatch number 24560757 to fix a water heater which they never fix and the technician that was suppose to show up and fix the water heater never showed up even after follow up call and confirming he was coming they kept my pregnant wife waiting for 5 hours and never shoewd up. please run away from this company. if i can rate them zero i will i don't understand how can a company be so heartless and careless and still be in business customer service should be your number priority, this is really sad. read more

Viktor and Dave did an amazing job installing my new Rinnai RUR 199 tankless water heater. They did a fast professional and thorough job. When they left the area was cleaner than before. They tested each faucet and made adjustment as necessary. I am very impressed and pleased with the job that they did. I highly recommend First Class Water Heaters. read more

The service we received from the 2 personable young men was excellent. Very professional and excellent install of our new water heater. They were reliable and their work was top notch rated. Did not make any messes and respected our home while they worked. Definitely a great pair of technicians. read more

Contacted 1st class water heaters for an estimate to de-scale my Tankless water heater. They were out that day and knocked out the service in very short order. Great price and great service from the crew. read more

I had a water leak in my kitchen ceiling and it was next to a light fixture. I had noticed it after work around 6pm. First class came out the next day. Joe found the leak and replaced it within an hour. He was fast and professional. Highly recommend them. I will use them again for sure! read more

Jayme Perez is fantastic. I had sediment in my hot water tank and then a problem with the thermostat and he never gave up trying to find a fix. He was professional, personable and understanding. I highly recommend him!! read more

We just got a gas water heater replaced by Gerson Herrera from FCWH. The nicest guy, very professional, tidy and patient. Our home warranty company contracted them, and we were apprehensive based on past experiences with subcontractors, but we got really lucky with FCWH. The company is great to work with: got an unusual-size water heater in just 1 day and offered to install it the next day, called 30 min prior to arrival as requested, and Gerson was very careful to remove the old water heater from a very tricky location in a house with tons of outdoor stairs for access. No complaining, just got to it and finished the job as quickly as possible on Friday night so that we have hot water over the weekend. 5 stars! read more

First off would I would never reccomend this company for anything. They called me super early the day they were suppose to come fix my water heater. They said the helper truck broke down they would have to re schedule. I told them when I placed the order this was super important. My husband and major health issues. The girl would not listen to me. I tried to call back and they would not answer the phone. I told her I needed to talk but she put me on hold and talked over me everytime I talked. I have called back since 12/24 and no one ever calls me back. When they see that I am the one calling they don't answer my calls. I think that is the roodest thing. My husband ending going into the hospital for an infection because he could not take a shower. Because our hot water wasn't working and they didn['t seem to give a hoot..very very disappointed in the service if that is what you want to call it..The Garcia's read more

Our water heater gave up the ghost and leaked all over the place. Our home warranty company connected us with First Class and Gerson Herrera, their local plumber, came promptly to assess the situation and do the R&R. He clearly knew what he was doing and worked hard all day to get us back to hot showers by the evening. He did a great job, was very communicative, and upgraded the plumbing to modern standards (it was 19 years old). I would call Gerson again in a heartbeat for our plumbing meltdowns. read more

First Class Water Heaters!! Monique on the phone set it up quickly, Jayme & Zenas arrived promptly, they were professional, personable, and excellent at the repair. We needed a new part which they installed expertly and we now have hot water again. We will definitely call First Class Water Heaters again if our water heater ever needs service or replacement!! read more

Disappointed the workers came out to fix the water heater they started the work they didn't have all their tools and had to use some of my tools they replaced the part incorrectly and tried saying that they needed to replace the whole unit they put it back together incorrectly it wasn't sealed PG&E had to come out and stop a small gas leak very unprofessional...... I wouldn't have gave them one star but it don't have that option read more

I should have written this a while ago, but now you can get a couple months down the line with our water heater still working! The backstory is that our water heater had stopped working (it shut it self off). Kurt come out and fixed it, but he was honest and said it looked like it might be an intermittent problem the might pop up again because it wasn't super clear what the problem actually was. He gave us his work phone and told us to call him if there was any continuing problems because he could get out to us faster than if we called the front desk. Two weeks later it turned it self off again, and we gave him a call. Two hours later on the same day he and his boss showed up to solve the problem. His boss said it was a weird thing with the pilot light that shouldn't be a problem on a water heater this young, but he had seen it before with the particular brand where it had begun to fail and caused this weird intermittent shut off problem. They ordered the part fixed, it when it came in, and a few months down the road it is still working great! The were friendly honest and I would call them again. read more

I would give this guys a five star because they are on time on their schedule and fixed my water heater as Charles promised me couple days ago and he made it happen. i would recommend this company for an outstanding job and great people thanks again for getting my hot water working. read more

My home warranty chose this company but for once I was happy with their choice. Jayme Perez came out the day after I reported our leaking water heater and quickly confirmed that we needed a new water heater. Two days later he came back and installed the new one. Jayme was very professional and explained things clearly. I'd use this company again and ask for Jayme. read more

Thanks for your apology and your call after the fact; I do appreciate it. But there is a lot of revisionist history going on in your response. While I found you to be pleasant personally, your tech is either confusing my job with another household (i.e., I never asked to have the water heater moved across the room -- there is nowhere else it could go in that room), or engaging in a bit of CYA. And, once again, no one called me on Thursday; my call log verifies that. So I'm not sure who "tried to call" me. Your tech and office manager did a poor job of communicating with each other, you, and me. It was a one-sided mistake that wasn't evident to me until no one showed for your scheduled and confirmed appointment at my house. Please don't try to include me in the culpability, by suggesting that this was "explained" to me. That is just false. read more

Charles came to my house to resolve an issue that I had ongoing for almost 2 months. The water heater was going off every few days and with the home warranty would be at least 2 or 3 days to get a technician. They kept sending a technician from another company (4x) to fix a water heater issue. All what those guys did for me was to start the water heater, but never, in fact care to resolve the issue. Now Charles in other hand came in and finally tackled what the problem by cleaning the filter that appeared to not be cleaned in years!!! Issue solved! Charles was also very friendly and was happy to answer my questions about the issue. The previous guy from another company didn't even know what was wrong and would refuse to verify if it was a part i malfunctions. In fact the person told me to find another company! I was baffled. So i recommend First Class Water Heater, ask for Charles! read more

My home warranty company contacted this business for me when my water heater needed to be replaced. Francisco did an excellent job. He was very professional and got the job done quick. I was very impressed with how neat and tidy everything was when he finished. I would highly recommend Francisco. read more

This company was very difficult to deal with. We had no choice because our insurance company set us up with them. Our water went out and it took 3 visits to even determine it was broken even though all 3 times it wasn't working. On all 3 occasions they did not call us to notify us of a time prompting us to call them. They no showed the first time, the 2nd time the plumber essentially called us idiots because he said our water heater was fine only for it to break again 2 hours later and the 3rd time he was an hour late and no calls to notify us after my brother and I alternated taking days off work to be sure someone was home. The receptionist was extremely rude when calling as well. At no time did we sense any urgency from them to try and help us out. We have 3 kids and we just needed an answer to our hot water issues all to no avail. It's now 12 days later and ultimately we scraped the plan to move forward with this company opting to do it ourselves because we didn't think it was worth the trouble. read more

Called to have my water heater looked at because it was leaking and they came the same day. My husband works nights and was sleeping so I had to take care of it on my own. Charles and Pedro came out and were VERY knowledgeable. They really took the time to help me understand what the issue was and how to resolve it. It turned out I needed a new water heater and they went and got it, explained all the cost upfront before moving forward and made sure I was aware and agreed. I really appreciated their professionalism. They were really cool, knew their stuff and I'm so happy with my new water heater. I called Charles to ask him how long it should take for my water to heat up and he said 45 mins and even offered to come back and take a look at it if it didn't heat up. They're based out of Martinez and I live in Vacaville so the fact that he was so willing to come back says a lot about their integrity. I definitely recommend them. Thank you Pedro and Charles! You guys were awesome! read more