POOR WORKMANSHIP AND GREAT SALESMANSHIP We hired ATP plumbing to do our entire house a job that at the time was estimated to be $15,000. Mr.Peterson offered hourly for high-quality workmanship we ended up spending nearly $50,000 last week I called him that my ceiling is coming down and we need him to come and help to figure out what to do? 1) First he told me he doesn't RECOGNIZE me 2) Later on he remembered but told us HE HAS NO TIME FOR US 3) Last he BLOCKED MY PHONE NUMBER as he didn't want anything to do with the problem We showed the picture to other experts and we were told PLUMBER took a shortcut on proper welding the pipe read more

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I was so happy and grateful to meet a plumber who was interested in helping me out in a kind and concerned way. My water heater wasn't working. That could have been for any number of reasons. Without charging me a "diagnostic fee" Tom came over promptly to assess the situation. The problem was a pilot light that wasn't lit! We then discussed that maybe a tankless water heater was in my future and he described the process and options, only because I wanted to know and not because he was promoting anything. Since I was paying Tom for a one-hour visit, he graciously looked at a faucet that dripped intermittently. He told us how to remove the valve stems and where to take them for repair. He looked at a toilet I wasn't sure was working well (it was) and told me how to get good tech help for a nonworking dishwasher. Tom was generous with his information and very patient with our questions. He is an experienced plumber who I will contact again for any plumbing needss. read more

Very expensive. Don't show up for emergencies. Send someone out to "assess", so you have to have them out multiple times.

Excellent plumber. Tom & Anam showed up when they said they would, with the parts that they promised to bring, and did the work quickly & cleanly. There was an added twist to the job that was discovered mid-way through the process. Instead of apocalyptic warnings of "if you don't replace this for x amount of added $ for parts and labor," Tom suggested a couple of options and went with what we chose. It was very refreshing not to deal with someone trying to "upsell." I think if I had gone with a chain, I would've had to deal with this kind of thing- instead Tom & Anan & ATP did us right! read more

I liked my experience with ATP immensely. I'm a residential customer: ATP moved our washer service, did a new hose bib and swapped out ultra-sub par pipe from the main to the house. Tom, the jefe, is injured and so does the quotes, plans and wrangles materials. He's immensely knowledgeable and a great pleasure to talk to. Anam Paldgyee, the Chief Plumbing Officer--and who I interacted with most--showed me around what he was doing and explained why (I understand my house's wonky plumbing much better now). He asked me at key decision points what I wanted to do, and fixed minor misunderstandings without complaint. Paldgyee is the Platonic ideal of a plumber, in short. Cameron--ATP's apprentice--is great too, always ready to talk about the particulars of the job, and was ultra-helpful in reporting on things he'd seen that I need (as a homeowner) to deal with. Maybe the biggest kudos to Paldgyee and Cameron: while they were working under our house (in our nasty, claustrophobic crawlspace), I was under there too, dogsbodying for our electricians and witnessed their heroism. They lay in sloppy, muddy earth for four odd hours installing new drains and a new hosebib. Paldgyee's remark on exiting (soaked) was "it's part of the job". Goodness, but I'd have choicer words. The price: they charged us their very reasonable bid, despite the hose bib being clearly more time and materials consuming than expected. A warning though: ATP's not so hot on the scheduling aspect of customer service. I, at least, needed to phone often to discover when in, say, a window of a week, things would happen. In short: you need to be proactive. Summation: I hope to hire ATP again. You should too. read more

ATP works weekends! We discovered a broken sump pump on the Friday night before Easter Sunday. And we had an open house on Saturday. We were panicked. I called five plumbers before I finally reached Tom Peterson of ATP plumbing. He zipped up to the house first thing the next day. There had been no rain in a few weeks so that was okay. He replaced the offending sump for a very reasonable price. He checked the other one which was fine. So relieved. Would call him again anytime. read more

My ex and I have been using ATP Plumbers since 2004 and I always recommend them to my homeowner and real estate friends. Tom at ATP has done all the plumbing in both my ex's and my homes, including installing water heaters, and he's hugely competent, trustworthy (he talks you OUT of stuff you think you want but that will cost you $$$ - and make him $$$ - who does that?!?!). And they will even make house calls at night and on weekends. Plus, Tom and his crew are super personable. Go with ATP - you will be grateful (over and over again) to have Tom your contacts ... Want an example? One time last year my kitchen faucet was leaking and driving everyone nuts while my parents were visiting. So on Saturday morning, I sent Tom a text and he CAME RIGHT OVER (ON A SATURDAY MORNING, PEOPLE!) so we could make breakfast without going nuts from the dripping. I was so appreciative - and he is so delightful - that I invited him to stay and have coffee with me and my parents (!).I can't think of another tradesman who has worked on my house would I would do that with. read more

Fast, courteous, professional, informative, helpful, reasonable. Tom is great! So glad i found his number again when I needed a plumber.

I am so grateful for the help I got from ATP Plumbing. I have a home warranty, so first when my downhill neighbor started complaining about excessive water pouring down from my property I called the warranty company and had them send someone out to fix the backyard sump pump, which pumps the rainfall out to the street. It turns out that though the warranty plumber was willing to charge me the $60 service call co-pay, he was unable to fix the problem. First because the pump was in the yard, not the house, so not covered by the warranty. And second because the pump was working, just not able to get water out to the street. He wanted to charge me an arm and a leg just to try snaking it, with no guarantee it would work. Well I decided that if I was paying out of pocket, I might as well shop around. I'm so glad I did. Though ATP had to come out twice because it turns out the pipe was clogged with dried concrete (probably from previous road construction) that a snake couldn't break through, on the second trip they got the job done. They identified the exact 3 foot area within the 100 or so feet of piping to dig out and cut, then were able to use a combination of the snake and water pressure to clear out the sections to either side of the 1 foot impasse area. And the charge for both visits wasn't much more than what the other guy was going to charge me for just trying the snake, which wouldn't have worked. I'm really happy with the results and will definitely turn to them for all plumbing needs in the future. read more

Forever I've lived in Austin, Texas. Now we live here (& are so thankful!) But, it's a big deal to leave a state where your roots go back several generations & so do those of your plumber friend. One night putrid, black water started spewing out onto the patio. Then it began to trickle into our apartment (funky place carved out of a house/beautiful view) That little trickle soon developed into a nonstop flow & at warp speed 30% of the room ended up covered in raw sewage. Although this was a Sunday night Tom Petersen/A.T.P. Plumbing came to the rescue. The solution wasn't as straightforward as you might expect. Yep, the pump needed to be cut off, so no more white -capping filthy stuff spewed out, but some uninformed person (or persons) had installed the cut-off electric switch so near the septic water line that it was wet. Tom was faced with a dirty & dangerous job that Sunday night. Thank you for stopping the nightmare. Thank you for sending Palgyee, your delightful assistant, the next day to install a new coupling (& later, a new toilet). read more

Plumbing problems used freak me out. They can be minor or turn into major expenses and I'm never quite sure at the outset. But since meeting and hiring ATP plumbing several times now, I now trust that my little old crumbling home is being well looked after. I'm confident in Tom, his abilities, experience, and most of all his judgment. He always points mer in the right direction and is always focused on doing things the right way. read more

Tom was fully booked for 2 weeks but gave me advice on how to troubleshoot and resolve the issue myself.

Pleasure to work with, on time, & reasonable. Tom and his guys are always friendly and good about being clean in the house. They installed a Toto shower valve and bathtub and all went well. Even after the valve was not working properly, they stayed on it and made sure everything was going just as it should. Which with this Toto valve is not easy. Knowing what I know now I would pick a different valve. There was even a special order part that were not include with the valve (extension kit for the very thick walls) that they looked up and located, and came to install once it came in. All went well. Job well done read more

I had a failing Bosch tankless water heater that was marginally repairable. I called about 10 plumbers, including some Bosch factory guys. Of the ones who returned my calls, some said they couldn't get to it for a week, some said they don't work on Bosch, some came out and weren't sure what to do. I finally found Tom of ATP who came out and told me repairing it wasn't a good investment. I agreed and he had a new Noritz installed in a few days. So far it works fine. Trustworthy, efficient and reasonable. I will definitely call on Tom when the next plumbing problem comes up. read more

No mystery why Tom and his crew at ATP are in high demand. He's very responsive, and he'll show up when he says he's going to show up. I called him out for one issue and he spotted (and fixed) a more serious one. read more

For routine tasks, like replacing toilets and bathtubs, ATP does fine work. Very quality-conscious, and none of that dawdling like some craftspeople are known to do just to run up their per-hour charges. Earlier this year, however, when I hired them to install brand new stacked washer-dryers, I of course relied on Tom to figure out the best - and proper - way to vent my dryers to the great outdoors. So I was astounded when we flunked the City's rough-in inspection - and when Tom asked the inspector why he could not vent a dryer through another living unit's walls. . . . In fairness, though, all the do-over work was at ATP's expense. And now I know to ask them more-probing questions if I need anything other than the most straightforward plumbing work done on my building. read more

I manage a large building in Downtown Berkeley. I have found Tom Petersen and his helper, Palgi, to be the best plumbers in town. He is always reasonable in his pricing and very clear on what needs done and what it will cost. He is also creative in solving problems and none of his pipes ever leak. Jeff L. read more

Tom at ATP is the best. When posed with a problem, he delivers on a solution. He is honest, dedicated and definitely went the extra mile for us. We've been plagued with tankless water heater issues and finally found Tom (wish we'd gone to him in the first place!!!) who not only tended to the issue but showed us how to circumvent the problem should it arise again. So glad to have Tom as a resource! read more

Congratulations - if you are reading this, I assume you're looking for a plumber, and now your research is done. Pick up the phone and call Tom at ATP right now. He is THE BEST. Super helpful, thoughtful, goes above and beyond the call of duty. My hot water heater broke. Gave him a call in the evening, he was there the next morning. Instead of right away suggesting just replacing it, he called the number on the tank, talked to the manufacturer, explained the problem... they sent out a replacement part. It arrived the next day (Saturday), and I called and left him a message, letting him know it's here, and hoping he could come out on Monday to install the part. So then a few hours later the phone rings, and Tom came over Saturday aftenoon to install the part, so that we didn't have to go the weekend without hot water. He knows his stuff, is a really nice guy, and provides great and honest service. Again, your work is now done, you need a plumber, so call ATP now. read more

Still the best, even after all these years! I have been using ATP going back to their days in Davis and straight through all our moves. They have always been good to work with! read more

Anam is a joy to have as a plumber. He came right away when we called, and was so efficient and friendly and....knowledgable! Our old house had a multitude of plumbing anomalies and previously botched jobs, some seemingly unresolvable. Anam got in there and solved all of them virtuosically and quickly. The work was not only solid, but also even pretty to look at! I would recommend ATP anytime and anywhere. read more

Our 1911 house was having some serious plumbing issues -- the hot water feeds were blocked in a bathroom and a sink. We called in one recommended plumber, who took one look and said, "can't do it -- wait till you remodel and take out the interior walls." Tom spent a lot of time figuring out a solution and gave a plausible estimate of the job. Then, when he and his Tibetan associate, Paldgye, came, they figured out an even cheaper and better way to fix the problem. The work itself Padgye did in an extremely careful, workmanlike way -- taking out no more wall than necessary, creative in refitting the new plumbing, and cleaning up entirely. Plumbing is never cheap but their prices and time spent were fair. As another review here says, consider your research done. read more

ATP Plumbing is run by two of the most kind, conscientious, and skilled plumbers I've ever met. For years, ATP serviced our Bay Area non-profit. They did an amazing job installing our tankless water heaters, kitchen and bathroom remodels, and a variety of tricky emergency projects resulting from our 113 year-old historical building. Now that I've been spoiled, I don't think I could ever use another plumbing contractor. You can't go wrong with these guys. read more

Negative stars. Beware. Super shady. Poor workmanship--caulk fell out the next day and water heater leaked immediately. Overcharged compared to competitors. Left my family without a working shower for 5 days. Left debris everywhere, including sharp metal in the driveway. But the lack of integrity is the most serious problem. He flat out lied. The first lie was that I had poor water pressure because of galvanized pipe, but the pipe is copper. Then he said a permit wasn't needed because it was a considered an emergency since my family needed hot water; false, a permit is needed. He was super sketchy about providing a sales receipt, probably because he didn't want me to see how he gouged me on it. And he said he took a necessary class from the water heater manufacturer, without which the warranty for the water heater is void. But the company doesn't have him in their system as certified. He had a litany of excuses for every issue I brought to his attention. Shame on me for believing him so long just because he seems like a nice guy. I am filing a complaint with the Contractors Board. read more

We had a pedestal sink brea!k, and called a few plumbers. Tom of ATP plumbing got right back to us, and made an apt. for the next day. His guy Anam came out, and quickly installed the sink (other plumbers who called said pedestal sinks could be tricky and sounded like they did not want to do it). He was clean, fast, and ultra polite. When he gave us the bill, it was really fair. We have found our new plumber! read more

Wow! They go back to me. Tom and Anam came on time, took care of everything quickly, didn't create a huge mess to clean up and charged me a very fair price. I didn't have to call multiple times to see if they were showing up. The quality of the work was top notch. I am a VERY happy customer. read more

I have had no luck with plumbers prior to ATP. It seems like a relatively straight forward job of stopping a leak from the tank into the bowl , but after changing the flap myself and not attaining success for long, I tried engaging three different plumbers to help solve the issue. One was from a noted big company who did a "quick fix", charged me for it and then suggested to come out again for further "fixes". On the day itself, he texted me that he is on the way but stood me up. So I admit that I come to ATP with plumbing baggages. Tom was punctual at our appointment (a good sign) to access the situation and suggested changing the fill valve and flush valve all together for that toilet. However he charged me his hourly rate for being there for 30 mins and changing out two other flappers in the other bathrooms. He did not have the parts for the problematic toilet and will have to come back. With my prior plumbing history, I held my breath wondering if this is another plumbing company that I would have to write off too. On the day of the fix, he brought his co-worker "Po Gee" with him. They came on time again which was good. They spent an hour and a half taking things apart and putting it all together. AND then, it DID NOT WORK. Imagine my stress level at that, and the thought that they would still charge me for two hours plus parts. Po Gee was SUPERB. Sensing my unhappiness, he suggested leaving the charges as is, but that they would take the mechanism apart again and try another method. Tom and him took the tank outside, looked under the sunlight for any fracture and then proceeded to put everything back. They even did a test to see that the water holds before putting things back. All in all, they went the extra mile and made things work without leaving me hanging. I do commend them on their work ethics. Plumbing is part of a service industry. Apart from the technical skills, there is a need to communicate well with the customers and then provide the customer with a sense of value for their services. I am glad that ATP has helped me restore some faith in plumbers and they will be who I go to if there is any other plumbing issues. They would have gotten the five stars if I had known what their hourly charge was right up front at our first appointment. read more

I called around in the East Bay area and wanted to get my water heater replaced, the owner/plumber Tom was really nice at first. He answered all the questions we had and went out to the property to take a look at the work that needed to be done. He suggested what needed to be done to the system and before he was suppose to start he was to finalize everything with the owner. Instead, he went to the property and started work without getting permission from the owner to start the job. When I inquired about the specifics of the job, the plumber was rude and very impatient at answering questions. The plumber also installed a system that was different from the original agreement and when it he was done with the job, he demanded to get paid right away after we have instructed him that we weren't available to get off work to pay him until 5pm. To sum it up, once Tom started the job he was very unprofessional and rude. read more