Came here unexpectedly because the other place I go to was closed. Walked in, and was alarmed by the very strong, toxic fumes that clouded the shop.
Took awhile for the nail techs staring at me to ask me what I wanted. However, I was pleased with the relatively short wait.
Sat in the chair and the two ladies working on me immediately started trying to up sale me on services. I wanted a paraffin treatment for my pedicure, but they don't offer paraffin, so I asked what the cooling gel treatment was. The lady said they don't have that either, even though it's on the menu. She then TOLD me I was going to get a sea salt scrub and callus remover for and extra $10. I said I just wanted the scrub and she continued to try to up sale me on the callus remover too.
Moving forward, I noticed the lady was scrubbing my feet with a very used loofah. There was no product on it so I assumed this was the basic treatment that always comes with a pedicure. As she was finishing, I said, "Did you use the sea salt scrub?" She said no, "We don't have any", then quickly changed her statement to, "No, you asked for callus remover." No I didn't, I specifically asked for the sea salt scrub, that was the first $5 ripoff. Lady had no comment about the error, said thank you and was done.
The other lady who did my manicure tried to up sale me on a nail buffer that's supposed to make the polish "last longer". No need for that, as regular polish chips in 3-4 days anyway. She insisted that my polish was not going to last...I already know that, but what I didn't expect was to have my polish chipped in less than 12 hours! My manicure looked 3 days old overnight night(see pic). That's when I noticed that the polish was very oily. They probably add a drop of oil to the polish so that it will chip quicker and have customers coming back overnight for a polish change, and next time, you'll assume you need to add that nail buffer service...shady practice.
When it came time to pay & tip, the manicure lady was not please with the tip because she wanted an even amount to split with the other lady. I evened the tip, to which she replied, "You're a smart lady, make tip even." Lastly, when I got home, I noticed the polish on my big toe was clumpy. I took a closer look and saw that the pedicure lady left cuticle particles between my toe and polished over it! Smh.
This is the first time ever that I would warn anyone, DO NOT, pay for services and provide a tip until everything is complete and to your satisfaction. Oh, and consider wearing a medical mask over your nose and mouth to protect yourself from the fumes. read more