Hit a curb at 11 am on a Saturday. My car has a very uncommon wheel size. Mike had attire pull from Houston and the car was done with an alignment the same day. Won't be headed back to discount tire any time soon. Thanks guys. read more

I spent almost four hours here today waiting for one tire. Even when it was done, the car sat in the parking lot for at least half an hour before I was "allowed" to pay for it. Between a lackadaisical crew in the garage and a terribly understaffed front desk, don't expect to get taken care of with any sort of expediency here. read more

This place was awesome! I came in for 2 tires and an alignment. Very pleased with the customer service that I received and the speed in which my work was done. I will definitely be back! read more

Super friendly and quick! Going back to this location. Very clean as well...didn't feel dingy when I left.

I will not ever go there again. I will warn friends and family no to go there. The place is run by morons. I went and had an inspection done in late April to be ready for my May registration renewal. I had misplaced my official statement that said my vehicle passed. I thought I could just run by and get me another one printed off. The guy said that he had to go look for it. I was a little confused and thought it must take 30 seconds to print of a new one. How modern are this stores systems? The guy disappeared for 10 minutes. I did not have time to wait around so I thought I would come back earlier the next day to get a copy. I came back the next day and dealt with a different guy. Same response. He had to go looking for it and this time it took about 15-20 minutes to come out say that he could not find it even though I had a receipt that showed I paid for it. So they tell me that they need to reinspect the car and that it will be no charge. I did not have the same vehicle with me. Frustrated already, I went home and brought back the vehicle that was already inspected (because I was not going somewhere to pay for it again) and waited about another 45 minutes. When the guy came out there was very little apology said about their mess up but the guy started going into a sales pitch trying telling me about their upcoming tire sale. He acted like he was doing me a favor. I had found out later from the registration office that the original inspection report had not been entered the first time I had the car inspected but was entered that day that I brought the vehicle back for the second inspection. So that means that my first inspection report was never entered into the system. read more

I've never written a review but I felt inclined to do so this time because of how much of my time was wasted. I went to this location to have an alignment service. What should have taken at least 30 mins to a hour to complete, took nearly 4 hours. After waiting for close to 2 hours, the technician started servicing my car once he was told to stop working on a car that came after mine. Absolutely ridiculous. Service is to be conducted according to the order in which a customer comes in. So naturally after hearing that, I instantly became annoyed. The guy didn't even apologize for having me wait or for the miscommunication/misdirection of the staff...nothing. After asking questions about why there were two men with flashlights looking under my car and if there was an issue I needed to be aware of, the man tending to customers was very short with me and somewhat dismissive explaining that they were simply wrapping up and checking to make sure everything was all good and it would take another 20 to 30 mins. No. The tech finally finished almost a hour later and comes out telling me he ran into an issue and it usually takes him 20 mins to do the job as if I wanted to hear his excuses. 20 mins doesn't compare to 4 hours. He apologized for the long wait and thanked me for my patience because he could clearly see the annoyance on my face but the guy I checked out with (who told him to start on my car) didn't even offer a discount for the inconvenience. Poor overall customer service. read more

There are six open bays and there is only 1 customer inside waiting. I ask how long for an oil change and the lady tells me at LEAST 45 mins. Lol yeah good luck with that, I will never be back thanks for failing at your job! read more

I have spent all day trying to get my car road-ready to leave the state. It has been frustrating and stressful. An alignment was the last box to check on the To-Do list. I knew I wanted to go with Firestone since they have a lifetime alignment and I'm a traveler. I looked up the closest location to where I had my tires replaced and was told that I couldn't actually have the appointment I had set online, that the location was really busy and that I could come wait with the rest of the folks and see if they could get to me today. I was not okay with this. Once I got to the area I found they were still slammed two hours after I had called so I looked up this location at Louetta and Champions Forest. I thought it best to call as I decided to just start making my way over. Mike, the manager, answered and was very polite and kind, easing my worry of being able to get in by closing and said they were waiting for me. I made it in decent time and walked right in, gave my name, handed over my keys and they set to work. Mike took the time to come shake my hand and tell me he was glad I made it in. The waiting isn't too fun but writing this has taken up a few minutes. I am really grateful they have made the end of a hellish day less severe and I can start my trip tomorrow morning knowing my car has been attended to properly. read more

Had 2 different vehicles attended to and great service, reasonable price for both. Had dealings with both Gary and Julian and they did outstanding, the mechanics had me in and out within the time frame given. Here are things you might or might not care about. Price for new tires comparable to NTB and Tire warehouse but got real Firestone tires, not some off brand mystery tire. Shop and waiting area very clean, no cuss words or uncomfortable Bikini pictures on the wall. Professional smiling faces, great experience... read more

the worst firestone ever do not go in this firestone never ever. i got here at 2:20 pm they took an hour to just look at the van. so at 3:30 they put the van up on the rack, at 5:05 they got the approval to go ahead and do the job . when i first came in the guy that took the order said it would take 2 to 3 hours. i spoke to the manager and he just told me it would be until 7 or 7:30 before they're done. this is absolutely ridiculous i have to wait 5 hours to do a brake job. that is insane, if you have a problem with your vehicle take it else where this people are morons, they work very slow and talk alot so nothing is getting done. 5 hours is like a part time job who has that amount of time to be waiting here. i am going crazy, i am never ever ever going to a firestone place not even if it's free. go somewhere else this people will tell you that your car has all other problems and tell you the car will be done tomorrow. i am calling headquarters after this rant. this corporation needs to know how their employees be have, act and "work" . from a very pissed off never coming back customer. read more