NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

This has to be the most incompetent, unprofessional mechanic shop in Arizona. I brought my car in…read morefor a simple front engine mound, front struts and asked if they can check the oil level because I just had my oil changed last month and it's saying the level is low. This should've been a one day job after they got the parts but they had my car from 6/22 - 7/1 due to their complete incompetence. The day the job should've been done I started sensing they messed something up because I got a text message at 1030 stating the job was done and they were wrapping up. Cool, I'll be expecting a call in an hour or so. 1:40 comes around, no phone call so I call them. Give me some BS about they need the alignment and they only have one lift and they've been booked all day. Call back at 4:40, they tell me they are waiting for someone to test drive it. Call back at 5:40, close to closing and I'm told it's ready. Come in as I'm paying, over $2k mind you, Bryan asks if I'm aware of the light that's on. I tell him no because no one has called me about anything. I assume he meant the low oil level light that was on and it was no big deal. Walk out to my car and my check engine, engine malfunction, low oil pressure, red oil can and my console screen telling me to pull over immediately is all lit up. I go get Bryan, he comes out and looks. He says it's not a big deal and that it's safe to drive. A mechanic.....is saying it's safe to drive with all those warning lights on. I ask him if it's safe to drive and unbeknownst to him I'm recording this entire conversation on Facebook voice messenger and when he says that the shop will be liable for anything that happens if I drive off I figure okay, I'll drive it home and bring it back in the morning after I work. As I'm leaving trying to turn left on baseline I almost get tboned by a jeep because my car will not accelerate. Take it back, livid, and leave it with them because what choice do I have? Days go by and we have to practically beg them to keep us informed. I can't work without my car and because of them I'm out over $2000 in lost wages. Throughout this they try and tell me it's my fault because I wasn't keeping up on oil changes and that's causing issues. I have receipts for every oil change I've gotten and the miles put on the car between them, don't tell me I'm not keeping up on my oil changes. After a week and clearly everyone and their mother that works at this joke of a shop they found the problem: the incompetent moron who worked on my car connected the wire harness wrong and it was causing my car to go into limp mode and light up everything on my dash. Over a week it took them to figure this one out. They probably could've opened up ChatGPT, put the issues in and gotten a result faster. I'm not a mechanic but I feel like if a car was working fine when it was brought in and after we worked on it it was quite literally undriveable I would triple check every. Single. Thing. I did to said car. I would keep the customer informed multiple times a day on what was going on instead of making them feel like they were completely forgotten about. Clearly these guys didn't care enough to do so. Don't EVER take your car here, they will screw up your car and not even care enough that you are out of work and costing you your livelihood. 10 days my car was in that shop. 10 days, for something that should've taken one and that's being generous, all because of their complete incompetence. Side note: not all Christian brothers are trash, my sister took hers to the one in San Tan Valley and they were amazing. This one is just horrific and they will be getting reported to the BBB and the AG. I am honestly astounded at how awful this place is. Update to their reply: I'm the primary on the account and your shop made next to no attempt to contact us regarding any issues until we gave them attitude about the lack of communication. As regards to the car being repaired safely before it's turned over to me to drive is that why I have your mechanic on audio telling me it was safe to drive with all those lights on?

Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

I highly recommend NOT going to this place. They overcharge for parts and labor. You are better off…read moregoing to a dealership.

The issue was exactly the same when first time around and also what's the point of charging Aircon…read moreinspections. That's the whole point of the Aircon inspection . We have informed them the exact problem now they come up with an excuse . They will find ways to try to make more money or they don't know what they're doing. Be careful with businesses like this . So we thought since they work on our Aircon and after a week not working it will under 5 years it's not even a week and comes up with new findings and charging me $600 . If they are that good they should have seen the problem from Initial inspection. The problem was exactly the same sir. Unless they charge me for the fan that was not needed . Also second time around they are charging me for another air con inspection fee what a joke, they are taking the piss . They should change the name to Bad Works . It's probably their family or friends or them did all the good reviews . I doubt all those good reviews . Pls check video and pictures as when I came in first time it was exactly in the same state.

My car's front passenger door started making a snapping sound, so I went to Fix Auto Tempe. They…read morequoted $990 and warned costs could go into the thousands if more issues came up. For a 16-year-old car, it didn't feel right. Before heading home, I stopped by Good Works Auto Body nearby. The owner came out, calmly took a look, reached inside, and adjusted the panel--the problem was gone in seconds. I also showed him the paint scratches on my car, and he gently wiped them off with thinner. Just like that, my car looked clean and blue again. When I asked what I owed, he smiled and said, "I didn't do anything--no charge." I was honestly taken aback. It's rare to meet someone who leads with genuine care instead of trying to make a quick transaction. This kind of integrity stays with you. I highly recommend this shop and will absolutely return.

Service was quick and clearly defined and I paid exactly what was agreed to. I go to Jiffy Lube in…read moremany states to keep my camping van running well. Although each is different they all do the same process. 1 take you in order of arrival and tell you how long the wait is if any. 2. Check you in and give cost. If you don't like it at that point you can drive away. 3. Do the service as agreed to. 4. Charge you as agreed to. Therefore I don't understand some of the poor reviews. I really appreciate the service.

Not a fan of this location. They charged me to top off the coolant reservoir and I checked when I…read moregot home and of course they didn't do it(pic attached). Who know how many other services they fail to do for each customer. Are they really changing my oil? It brings everything they do into doubt. I work for an oil company and I'm thinking about sending a sample of the oil they supposedly put into my car to the lab to make sure it was changed, and is the synthetic oil they charged me for. Stay tuned.

We've been coming to this location for a while...I think today was our 4th visit? They are always…read moresuper nice, friendly, professional and fast. They always double check each other's work, which gives us confidence in their work. We've never had any issues. And the prices are decent; about average.

These guys do a phenomenal job. They keep you updated on everything they do from start to finish…read more They make things very easy and that is always nice.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

I've taken My Truck for repairs a couple of times and I've been very pleased with the service &…read moretimely service

Came here for a quote to switch the headlight bulbs on our truck after a lackluster experience at…read moreO'Reilly's down the street (the worker there wasn't much help and actually removed a cover piece from the engine area and gave up trying to put it back, leaving the truck worse than he found it). I met with Logan for a quote immediately after calling Friendly Auto, who was incredibly professional and kind enough to spend a minute putting the cover piece back in for me since I couldn't reach it. Logan gave me a quote, saying the timing could take anywhere from half hour to an hour due to different pieces needing to be removed to access the bulb area. We scheduled an appointment for the following day to get the bulbs replaced. The next day, Eric (manager) helped me get situated. With the service ending up being under a half hour of labor, he ended up reducing the cost of the service due to it being quicker than expected (which was honorable). You don't always see that kind of honesty in the auto service nowadays and it was greatly appreciated. We will definitely be back here and we're pleased with the service provided!

Max was incredible! Very helpful, kind, and courteous. They were quick to service my vehicle with a…read moreprice point that I felt was appropriate! Thank you Max and the rest of the Take 5 team.

I had a $25 coupon, so I gave these guys a try. Max was very polite and professional. The guys…read moreactually did everything on the list, and took their time doing it right. Damien checked everything when the guys were done. Great service. Great price. Highly recommend.