My check engine light came on and I was in panic mode. I called the dealer they had no appointments for a week that fit my schedule. I called Firestone and they had an open appointment this morning. I walked in their customer service was exceptional. They explained to me that my car should still be under warranty and told me upfront that taking it to the dealer might be my best option to avoid the diagnostic charge. I chose to have it checked out anyway. I can't tell you how at ease I felt from the moment I walked in to the moment I drove away. They took the time to explain to me what was going on with my car they even showed me the preliminary diagnostic screen and explained it to me. I now know why I remember my father always going to Firestone when I was a kid and I'm 53. They will always have me as a customer for any of my car service needs. read more

I used to take my BMW and Mercedes to Firestone in Henderson on Mall ring Circle Drive, as of today I'm taking my business elsewhere. 3 months ago I purchased a tire for my Mercedes SUV and today driving under normal conditions down a quiet Street that tire blew out of the sidewall. Luckily I was not on the freeway, as I have a 4 year old and a seven-month-old little girls and I take no Chances with them. This was one of four tires I purchased from them at $240 each and they charged me $85 to replace it. They told me it was labor cost my reply was what about my labor. I just think this is very poor business etiquette and will be taking my vehicle's elsewhere. read more

I have been going to this location for years. I have an older kind of beat up car and I take it in for any maintenance I need. Ben is a real asset to this company. He always takes care of me and makes it right. I really appreciate his hard work and dedication to customer service. I will always come back to this location because of they way they treat me here. read more

Took our car to get the brakes checked and an oil change. Quoted over $500 for brake pads and turn rotors. Way too high. Took it to Brake Masters who Quoted $200 for the same work, however they also found broken areas with the lower control arms and completely missing boots on the CV shafts. These are safety issues that were obvious as soon as the wheels were removed. Firestone had to have seen them when doing the brake inspection but said nothing. I will never take another vehicle to any Firestone location. read more

I came to get a wheel balanced at 7:22pm today 8/22/17 everything says they close at 8pm and they were closed when I got there no sign that says anything they closed early. I called twice and got no answer and there was even a tow guy unloading a vehicle in the parking lot. read more

I drive out of my way to avoid the Boulevard mall location due to rude employees but I always receive great service at this location after years of exclusively servicing our vehicles at Firestone's across the country. read more

This place is HORRIBLE! Don't come here unless you want to pay out the ass repairs they don't really fix and they damage other parts in the process. I went in for a simple oil change (Then was told my car was about to break & payed for tons of repairs they suggested after the oil change which ended up with a $4,600 bill, of course didn't mind cause YAY my car is fixed now! But it was the complete opposite) they messed my whole car up. I brought it to a different mechanic right after spending so much here because my car was driving WORST then when I brought it in. read more

After being scammed into spending $1000 dollars on Tires for my truck finding out that at another firestone could have sold me the same tires for $650 I was upset, this is after I spent a lot of money on repairs there was very loyal to that location, granted business needed to make money, but the difference of being scammed into paying for parts and service that is not needed is crossing the line. Please don't get scammed by mall ring circle location firestone BEWARE OF THIS LOCATION I felt like a they will try to sell you anything and lie threw there teeth I bought my truck this time. Back to Phillip Gordon cause he did such a fantastic job with my car. Originally I bought this truck to Firestone a MALL RING CIRCLE in Henderson. I asked them not to roll down the driver window cause it will be hard to bring back up. Xavier said no problem very polite. After calling me saying they could not find the problem. I went to pick up the truck. And guess, the DRIVER WINDOW WAS ROLLED ALL THE WAY DOWN. After luring to me and said it must have rolled down by itself. He then said the tech DID NOT pay attention to the notes. Xavier apologized said he will comp fixing the window. After having my truck for three days. For there error, they still charged me for an oil change and a diag fee for the brake light and not even tell me what was wrong. I left very upset at the poor service from MALL RING CIRCLE. Then I thought. Being Phillip Gordon did such a fair price and great honest service at 220 Stephanie st Henderson I'll bring my truck there. To see what Phillip says. Phillip says being I had such problems over at mall ring circle he will inspect the brake light comp. he then call me back and says it was a fuse. And a bulb. No problem he took care of it, not only did he do that he also fixed the window problem and handle that Xavier at mall ring circle broke. PLEASE PEOPLE DONT WASTE YOUR TIME AT MALL RING CIRCLE. Go to see Mr. Phillip at 220 Stephanie st in Henderson. You will always have a fair price and great service there. Ask for Phillip Gordon. read more

Found out I had a nail in my sidewall this evening and these guys took me in without an appointment and replaced my tire. Awesome service at this locations keeps me as a repeat customer! JC read more

Went above and beyond all expectations I have for a tire shop. After going back and forth with the dealer about tire issues, I have way more confidence that the team here is doing what is best for the customer. Thanks David. read more

These guys are awesome! I needed an oil change last minute and they got me in immediately and had me out in less than an hour!! They're not lying when they say they're the best! read more

I came in this morning to get my tire fixed and was greeted by Joe. Joe is the manager and met me with a great attitude. My mood immediately changed for the better. I appreciate the service I received and the good vibes. Keep up the good work Firestone and take care of these great employees. read more

Horrible service. Drove over to get a tire that I had on my car inspected I ran over a screw in the tire and said need to replace a tire. Looks like these people are out to rip people off try to make a quick buck off of people. Go to Tire Works off of Boulder Highway fix my damaged Tire. Only cost me $11. Made a new customer read more

What a "HORRIBLE" experience. 1st off "first impressions" are everything! As you start to walk in the front door, it has a "sticker" on it that is peeling off and looks bad. Then you walk in and there is no one there to greet you. Waited about 5 minutes to be seen, but while I was there I saw many potential customers waiting 5+ minutes to be seen. So I present my coupons I printed from the website, one coupon was for 50% off Any Oil Change. The "gentleman" says are you an "essential service" provider? I say yes I deliver food for POSTMATES and UBER EATS, he says oh no this coupon is only good for "medical people and stuff like that." I say but the coupon says food delivery, he says no but I can give you $15 off the oil change and I'll give you $20 off the coolant. I say well I'd like to speak to the manager, he says I AM THE MANAGER! Car doesn't get into shop until 1:40 for a 1pm appointment? So I go to the bathroom and it's quite DISGUSTING! The toilet is "dirty" to say the least there is no toilet paper on the rack but there is an industrial sized one on the rail. I cover the seat in toilet paper and sit down gingerly. I go to wash my hands and the soap dispenser is broken hanging off the wall with a pump attached to it (I believe that is called "ghetto rigging/fix") and to boot there is no paper towels so I had to dry my hands on my shirt. I leave the bathroom and tell the manger they are out of paper towels, he say oh I'll let someone know. Let someone know? You're the manager??? So I ask the manager you guys are using the full synthetic oil right? He snaps at me and sir if you like I can show you the print out. I say I was just asking, he says no I'll get you a print out of everything that's being done. I say no you're going to give me that at the end anyway so I'll wait. Geez talk about rude! So now I'm there for about 2 and a half hours when the manager says I need to talk to you about something after I am done with this customer I say fine. He finishes with that customer and says hey I want to talk to you about your brakes they need servicing so come into the shop so we can show you. I say fine. While in the shop the technician is showing me the brakes. I say to the manager (if you can call him that, i personally don't think he could manage himself out of a cardboard box but that's just me.) go I start a quote on the brake service for next time while the technician finishes with me here. He says fine and goes back inside the office area. As the technician is showing me the brakes I'm like so you guys did the full synthetic oil change, he says yes, and you used the Bosch Oil filter I requested, he says yes, and you used the Peak Asian Blue Anti-Freeze I requested, he says no we don't have that here we use this. I said well that's not what I asked for. You guys don't have Bosch filters but you ordered it and got it for me so why not the antifreeze I asked for, he says I don't know. I say well I'm going to talk to the manger about this. I go back into the office area, technician follows and I say to the manager the antifreeze I requested has not been used. He says yes we ordered it to the technician, the technicians says I don't know what you're talking about. So they both go inside the garage area and start looking for the antifreeze none to be found. I say well this is unacceptable you need to flush that out and put the correct antifreeze. They say fine with some effort put on my part that is. So now the technician is going to the store himself to get the antifreeze, while that is happening I say to the manager Listen I am sorry but now I am going to have to see the product go directly into the car he says fine as long as you wear safety goggles, I say I'll wear anything to make sure this is done right. So the technician gets back with the antifreeze and it's the right brand but I notice it's concentrated and not 50/50 and I say hey this is concentrated shouldn't it be 50/50 he says no that really doesn't matter. That it not sound right to me but I proceed to let the technician put the coolant into the car. The manager comes storming into the garage area and puts a bottle of "Asian Blue" antifreeze and says see we did order it and had it I say well that's not PEAK. He says Oh I didn't know you wanted a specific brand. Didn't know I wanted a Specific Brand? He's the one that I spoke with on the phone??? (BTW this is the same place that forgot to put my wheel lock nut on my back passenger side tire. I've been driving around for over 5K mikes with 4 lug nuts and not wheel lock! "They couldn't find it"!) So I'm back in the office to pay and I say are you going to give me a discount due to all that has happened he says well I gave you $15 on the oil, I gave you $20 off the coolant flush/replace and my technician went personally to get your coolant so NO. I say whatever fine I just want to get out of here anyway. Don't ever go here they will mess your car so you have to come back! HORRIBLE Scumbags POS!!!! read more

Firestone Complete Auto Care - 50% OFF coupon clearly showing "food delivery" services! - Auto Repair Near Me - Henderson, Nevada

My wifes passenger side front tire needed to be replaced, so instead of taking her car, I take off the tire and take it to firestone to get it replaced under warranty, thinking it would be faster and save time, BOY WAS I WRONG. Ended up having to wait an hour just to get ONE, 1 tire replaced. But i do have to give thanks to the service writers, they were very helpful throughout my service read more

So far not a great experience getting a brake est. been here 2 hours! Perhaps they need to hire more help. Asvisirs keep aplogizing just tell me the truth on how long it will take!! read more

This has been ongoing since November 2020. I brought my vehicle into Firestone's Stephanie St location in Henderson NV. I had $2600.00 worth of work done which included the brakes. They replaced the entire brake system but while driving my vehicle the brakes did not work properly. I returned to Firestone several times finally I was told to bring my vehicle to the Mall Ring Circle location in Henderson, maybe they can figure it out. The same thing occurred. They were unable to fix the brakes properly and the answers I received from the Staff were ridiculous. Yes Brakes do go to the floor but the car stops -will not stop on a dime take it to Mitas or a dealer. I contacted Bridgestone/Firestone Corporate phone #. They have a Consumer Affair Dept. I made a complaint 8/31/2021. I called 9 times with no return calls. Every time I called they stated someone will get back to you in 48hrs-No one has called. I Left 3 voice mail messages and one to the President of Firestones Corporation and still no call backs. I tried to get the District Manager's name from the Mall Ring Firestone and contact info and was told by the Staff they do not have one so don't know who He or She is. It seems Bridgestone Firestone does not care about their customers. All I want is to have the brakes work properly and maybe a call back so this can be resolved. Both locations that the repairs were done at have no idea of what to do. This is a safety issue and to tell you the truth now I am angry because they had no problem taking my money in November and now I am being ignored. No one has called me back whether or not the issue can be resolved. read more

1st and last time, just went for the oil change and i was informed after longgggggggggg wait that my car (new Camry) has lot of problems & need to replace this and that. i think i should replace all part including 4 tires except the Body after visiting this place. thank u. read more

There are better tires and better dealers. Go somewhere else. I had an F-350 on Michelins for almost 10 years. No flats. Bought a new Ram 2500 with Firestone tires on it and wham, 3 flats in a year. So the manager here laughs in my face and tells me "they eat nails and screws", that'll be another $220. Oh and you can buy the insurance for $149. 'Oh really, how much would it cost for the tire you're changing now if I had the insurance?" "Only $119". LMAO. What a racket. Complained to Firestone Corporate and got no response. Seems par for the course. So, if you decide to ignore this review and go to this sub-par dealership, with it's sub-par tires, expect no action from either the dealer or corporate when something goes wrong. Fore-warned is fore-armed. Or put another way, go here, and you'll get exactly what you deserve. read more

I've been loyal to Firestone for over 10 years! Not anymore. I just found out my brake pads are completely shot. I've been getting oil changes and have had my car checked here loyally. They never ONCE told me that my brake pads were wearing down. Now I have an unnecessary expense, not to mention that it's been dangerous for me to drive like this. They obviously wanted me to wait until the brake pads were done and sell me a more expensive product. Dishonest and despicable. Shame on you, Firestone. read more

I went there today to get a smog and they failed the car. They wanted to to do a diagnosis 3 hours and who knows how much time. I paid for the failed smog and went 3 miles down the road and passed. I think they are dishonest. read more

Not very happy about my experience there. I've been there once before and didn't have a bad experience. I went there for an oil change. The service provider told me I needed a new air filter and my back brake light was out. So I told them I could do it myself. I went home and went to fix my back brake light. You could tell they already took it off assuming I would have them fix it. I purchased new bulbs for no reason. The bulb worked just fine. The prongs on the panel just needed to be tightened. It took seconds for me to fix. Don't underestimate women. Sometimes we know more than you think. They would have probably tried to sell me a new panel. In my opinion they should have fixed it. That's what a good quality company would have done. So disappointing. read more

I went here on Saturday, April 23. I needed an oil change and a smog. good customer service, clean waiting room, clean building. The biggest problem is they quoted me one hour. Took about two and a half hours just for the oil change and smog! read more

I came here 3 months ago to get both of my headlight bulbs replaced. I paid 50 dollars and waited about half an hour. That wasn't bad for a walk in with no appointment. Then about a week ago on of my bulbs went out so I have them a call and asked about a warranty and they said they warranty all of their products and I could get it replaced for free. So I made an appointment for the next day. I came in for my appointment and checked in and went to their waiting area. I waited an hour and a half and went to go check on my car because I had somewhere to be. Come to find out they hadn't even touched my car yet, despite my appointment. So I got my keys back and left. They emailed me a work order when I checked it that came to a total of 60 dollars even though my bulb was supposed to be replaced for free due to warranty. And how was one bulb replacement more expensive than 2 bulb replacements? Anyways, I left and watched a short YouTube video and went to Walmart and was able to replace my own bulb for 10 dollars and it only took a few minutes. Moral of the story: don't go to Firestone and try to fix things yourself so you can save yourself time AND money! read more

This location is slow and not very customer service oriented. My last two visits here my wait was astronomical. The first visit I stopped in to get a tire plugged and an oil change and waited for over 3 1/2 hours. The most recent visit I had an 8am appointment for an oil change and cabin filter change. I dropped the car off and let them know I'd be back at 12. I came back and car was still not complete. I was told they were short staffed. Do not go here unless you want to sit and waste half your day. read more

beware! do not go to this location to get your autorepairs done!!!!!!if i could give this place a negative star i would! so back in may of 2017 i got my rear breaks (drums) repaired. they were suppose to remove and replace brake shoes or pads on both ends, which they lied about and never replaced the part! fast forward to october of 2017 , which i went in to get my ac checked cause it wasn't blowing strong and they noticed that my break drums were bad. i told them that i got this done back in may and i should have brand new drums since i paid for them...so they supposedly redid them. fast forward to april of this year and i had another more reliable, trusting mechanic auto shop do an inspection of there work and told me that the previous repair work was done with comprised drums ( poor turning left grooves in the metal which transferred to my brake shoes causing mass build up). after receiving this diagnoses, i went back to firestone for the third time and had to bring a guy with me for them to actually take me serisouly and do the right job. .they took advantage of me being a female and thinking that i am ignorant and i don't know what is going on! i feel extremely unsatisfied, frustrated, lied to, and worse taken advantage of for being a female and not knowing my car parts... horrible! horrible i had to go to a place three times in order for them to do something right... this doesn't seem right to me and if this is how this company does business they will have none of mine anymore . i will not be going here for any future repairs and i hope anyone who sees this review doesn't either... please don't go here... horrible! read more

Scheduled appointment a week ago for oil change & tire rotation. Upon arriving for my appointment I'm prepared to wait 1-2 hours for my car to be serviced. I'm told my wait will be a lot longer than that and I should leave my car because they are short handed and running behind. A simple courteous call would have been appreciated before I drove all the way to this location only to listen to their excuses! Worst customer service ever and won't be back! read more

Mike did an awesome job fixing my tire!! I came at the end of the day and they had no problem helping me. Also I would like to thank Anna for all her help as well. Thank you so much guys!! I will come here for all my tire needs. read more

Great service, the guys that helped me this morning were SO nice. Easy to get in for an appointment.

I had the pleasure of having to stop by this shop today. I was in desperate need of help, I had a flat, all tire places closed or at least not enough time till the tow truck would arrive. I walked to this Firestone and the manager Nathan was nice enough to have them drive to my current location of where my car was at and replace a tire for me. I didn't have a spare so they went out of their way to help me out!! I'm so very grateful for their wonderful service! This Firestone is the epitome of great customer service. read more

Thanks to the whole team for being so friendly and respectful of my time. I had two tires that needed to be replaced and the crew quoted 1.5 hours, which is exactly what I got despite them being so busy on a Friday. They were friendly while explaining other services I may need, but weren't pushy. I've already told my parents to check out this location for their needs. read more

I have been to this location many times and now there's a new manager and unfortunately customer service has gotten bad. I gone in a few times before and they were able to work with me and now they tell me I should make an appointment. I will not be going there anymore but continue going to a different location. read more

I received great service at this Firestone. Two years ago my battery died, and they fixed it without trying to upsell a ton of other stuff. It was for a reasonable price. Recently, my battery failed again, probably because it was sitting idle for a while in the summer months, and I took it back to Firestone because of its warranty. They replaced it right away without any hassle. It took them less than 30 minutes and I was on my way to work a bit late. The service people there were professional and pleasant both times I went there. I would go back again and try out some of their other services. read more

Although, the store manager was funny and very professional, the rest of my "visit" there was horrible!!! I had been there for over 2 hours, had not been told anything the whole time, and every time I had checked on my vehicle there was no one near it. There were at least 4 people who came in after me that left before me and had the same services done. I will not be bringing my business here nor recommending this place to any of my family or friends. read more

I had my vehicle repaired here a few weeks ago regarding my A/C. I was able to retrieve my vehicle back the next day with my A/C working perfect. 3 weeks later my A/C was working off and on. I called Firestone they made me an appointment for the next day. My A/C was repaired free of charge. The down side was it took 2 hours to get my vehicle back. But I'm back to being happy. read more

Robert was awesome. Great customer care from everyone at the store. Very thorough help.

Not sure why this place has so many bad reviews. I've been using their service since 2014 regularly for oil change and other issues as well. It is always friendly and professional. Last time I was there about 2 weeks ago and Xavier helped me with tires - had to get 2 new front tires and he gave me a few options and a really good deal on the ones I chose. I think people there do their job to the best of their ability and it is a reliable place! read more

David was so wonderful to work with! He ordered special Audi parts in for my car and saved me hundreds of dollars from what I was quoted by the dealership. Super friendly and professional service. I'll be bringing back both of my cars here for any future needs. read more

Tell you - Great Service - Honest- fix it right every time. Not the best prices, but you get what you pay for.

I reached out as mentioned but nobody called. Poor overall from repair to customers service.