Stay away and avoid a lot of wasted time and nonsense! Three weeks ago, I bought new tires from Firestone together with alignment. Immediately upon receiving my car back, I noticed that the alignment was off and the tires were improperly balanced. My car shakes on the highway which is unsafe and unpleasant. I returned the car to Firestone a few days later to have the issue remedied and waited two hours for my car. Unfortunately, things were still not made right and my car still shakes on the highway due to an imbalanced tire. Last week, I called and, at the suggestion of the service representative, made an appointment for yesterday at 1:30 p.m. in order to enable Firestone to review, diagnose and remedy the issue. I left my car and was told that the car would definitely be ready by 5-5:30 p.m. When I returned at 6:00 p.m., the manager told me that they hadn't done any work on my car and then started to try to sell me a brake job! ( in fact, a complete brake job had recently been done at another facility). Three strikes, you're out! I'll never go back and you shouldn't either! read more

Save the aggravation. I bring my car in for a specific noise. I get a call telling me the tech does not hear the noise but they think I should replace my breaks. Me: Really? My breaks are new, do they look bad? Firestone: No, they look ok but maybe that's causing the noise. Me: So you are suggesting for me to replace breaks that don't need replacing for a noise you claim doesn't exist? SCAM. Kindly the tech offered to have someone else drive the car. He called back saying he didn't hear the noise either. Fine, I asked them to just proceed with my oil change. I go to pick up the car another fun exchange: Firestone: We did the oil change with synthetic oil Me: Why? I didn't authorize that. I didn't request that and I've never had synthetic oil. (which is obviously a substantially higher cost oil change) Firestone: Well we ran your car in the computer and Toyota suggests to change oil with Synthetic. Me: That's great but my car is a FORD. SCAM two. They did the right thing by charging me for regular oil change. And they made me laugh as I drove off listening to the rattle they claim doesn't exist rattle away LOUDER then previously. Off to find a real mechanic..... read more

The experience here was not very pleasant from the moment my husband walked in. Long story short we spent over $1000 and when we picked up my car it was dented on the drivers side. So, apparently someone hit the car. When, we approached the front desk Associate to ask what happened. He just masked the situation stating the car had dents around the area already. I am aware that the car did have some dents, but it did not have a dent that big! You can clearly see a car backed into the driver side leaving the big dent. It's ridiculous how they charge so much and they don't even take care of your car. DO NOT WASTE YOUR TIME taking your car!!!!! read more

Avoid this Firestone at all costs! They will lie to you. I had work done last year, they told me a "bolt" was missing and could not do an alignment. I inspected it when I got home and discovered the bolt did not fall off but was sheered off by the alignment tech. Do not trust them, they will not own up to their mistakes and pass the cost over to the consumer. read more

I brought the car in ten months ago with a rattle in the front. I was told the car needed struts and tires. $2,000 later they have me back the car but it still rattled. I then had to bring the car back three times with different excuses. The truth is that each mechanic works on commission and no one would look at the car except for this one incompetent repairman. Worst of all the managers would never do the right thing. I am now back nine months later and am still being given the run around. Avoid this place like the plague. read more

They installed the wrong battery. After a lot of resistance and denial by the technician, the light went on, the manager apologized, installed the correct battery, and gave me a free oil change card. Kudos for that, but a disturbing experience. read more

Rob at Firestone gave me a free checkup / repair on not one but two visits since he knew i bought tires in the past. great service!

Honesty, Integrity! I had a rush situation. My car had a sudden issue, but I needed to be somewhere. They did a quick safety inspection, found the issue, and had it completely repaired 10 minutes before I even asked. The customer service, and the fair assessment of repairs, will bring my three cars back. I will recommend Firestone to others. read more

This place is probably better than average when it comes to getting your car checked for the at dreaded emissions thing that seems to come up every year. Line can tend to get pretty long on the weekends, so get there early. Don't forget, they only take cash! Hey by the way, how come New Yorkers don't have to pay a luxury/registration tax on their cars and people in CT do? I hate that! read more

These people try to rip you off by suggesting everything under the sun. Went yesterday to have my brakes looked at. They quoted me with services that added up to $1,700 and put an estimated mileage that was 40,000 more on the recommendation paper than my actual mileage. They told me they would add a coupon $60 off each axel if both were done for breaks , but if you look at the way it's itemized they only have a partial discount. They checked other things than just my brakes and told me all they did was take the wheels off my car. They tried to talk me into a credit card. They told me I needed an alignment when I just got new tires and them aligned literally last week. When they gave me my keys, my car wouldn't start. I had no problem starting my car until they touched it. They had to jumpstart my car. Funny thing is part of the inspection was checking my battery per the breakdown on the paper and it says it was fine. Do not trust these people at all they just want to take your money. read more

its just hard to get an oil change. I Just want to pay a fair price and leave. Stopped at the firestone with a coupon for 19.95 which would end up at 30 dollars or more with added fees. The service writer told me i needed synthetic oil. I have a 2010 corolla. I know better. He said firestone says has to be synthetic because toyota says so. I just left as i knew they were only looking to jack me up and sell me more. Many of the chain places are looking to do the same stuff when it comes to an oil change, but this guy didnt even get me in before he started.. read more

Car wouldn't start while in town for a wedding, they took a look at it and didn't charge us when they determined they couldn't fix it and recommended we take it to a dealer. Was very struck by their honesty and willingness to help given the situation. Highly recommend, seems like they would treat you fairly read more

STAY AWAY!! Crooks! Went in for tire sensor came out with 4 new tires and I asked about the sensor still being on and they said its probably just the sensor! Tires were only 1 1/2 years old but they told me I should have rotated more read more

Incompetent staff offering bad service. Brought two cars for winter tires. Had to wait 4 hours. They forgot to give me back my original tires, and overcharged me, which I fortunately caught. Go somewhere else that will better respect your time. read more

We stopped at the Fairfield Firestone after hitting a huge pot hole sometime earlier. They tire didn't blow out but after inspecting it we saw a large bubble in the sidewall. We were heading to Boston from NJ and got lucky that they were pretty close off the exit. I explained we were in a bit of a hurry and they didn't disappoint. We were back on the road about an hour later with two new tires. The staff was very courteous and friendly. I highly recommend them. Thanks again for the great service. read more

I was there for almost half an hour, and no one said anything. Until a new customer ( a guy) showed up, then I was getting the feeling of not being recognize. So I stood up to be ready for the next service. And then, the clerk just asked that person. ?!!?? what was that? I am 5"3, but I am not invisible here! I walked off the place, went to the place near route 1 in fairfield, CT. Better service, I was greeted first step I walked in. No matter what color, gender! Good bye this place, I will not recommend any friends to go there. read more

it's been now the 3rd and last incident with this store. first time was with a new set of tires. they tightened the wheel so hard that 2 knobs exploded couple of months after. this is not something you can prove easily, i gave up. 2nd time was my daughter having a leak in 1 tire; they supposedly fixed it for $25 and it kept leaking after some weeks. she came back and was told so much B.S. about the reason for the leak it was embarrasing. all that to escape liability? last one is a check engine light on: they explained how dangerous it was and would not let us go without running tbe $99 diagnostic. this garage 0represent all i dislike with an auto repair shop: you never know when you can trust them, this one being easy: never do. read more

These guys are awesome! I needed new tires and an alignment on my van. Juan helped me out and gave me the best price I could have possibly imagined, they managed to beat Tirerack and Town Fair while providing top-notch friendly service. Their mechanics could have easily oversold me on a bunch of parts for my 20 year old work van, instead they were able to get my alignment straight without having to replace a $200+ part. I was so impressed with their service that I ended up bringing my Saab in a few days later when the dealer I had purchased it from told me that they couldn't work on it (long story). They were able to figure out the cause of the check engine light and I haven't had a problem since. I wouldn't hesitate to bring any type of vehicle with any problem to them. Fair and honest. They might not be the cheapest in the area in terms of their per hour charge but they definitely seem to make the most of each hour. I would definitely take the very negative reviews with a grain of salt, some people just get really upset when they have to dump a bunch of money into their cars. Somehow expecting that new tires or an oil change will make their car drive like brand new again. Just go in with reasonable expectations and you will definitely be satisfied. read more

HIGHLY RECOMMENDED FOR CT EMISSIONS TESTING SERVICE. I have had auto emissions testing performed over many years in MA, NY and CT. This Firestone location is by far the best of any independent emissions testing providers I have ever visited. The service center was convenient to US-95 (Exit 24), the staff was polite, friendly and professional, the showroom and waiting area were modern, spacious, comfortable and extremely clean. The wait time was short, the service was quick and efficient (I went on a Tuesday late morning). Highly recommended for emissions testing services read more

Great service and great employees. They got my tires and realignment done quickly and efficiently. I would highly recommend them for tires and service! read more

Stopped at this firestone after receiving terrible service at the Stamford Firestone. We were three girls who needed a flat tire changes before heading back to Boston after a wedding. The guys in Stamford were ZERO help but Juan and Jhon in Fairfield were beyond friendly and helpful. They changed our tire right away and informed us that apparently the guy in Stamford had sold us the wrong tire. Fairfield had our backs!!!! Thanks Juan and Jhon!! Definitely recommend going here for any car troubles! No bs, just sweet guys who were happy to help. read more

Excellent service, honest assessment, competitive pricing and outstanding customer service. Couldn't ask for more from Pat and the crew at Fairfield CT Firestone location. Thank you! read more

I had 4 new tires installed on my truck. Everything was great in the tire department. When I picked up the truck I was told that I needed an oil change and air filter. The problem being that I just did both on my truck. Whay are they trying to sell unnecessary services? Who gave the OK to open up the hood and 'check out' the engine compartment. I paid close to $1000 for new tires and an alignment wasn't that enough? It seems that the techs work on a comission basis and cannot be trusted. read more

Buyer Beware. My son recently went into this establishment to have an alignment done. He was quoted $80.00 but was rung up for $91.02. It appears that they charged a $5.94 fee for their, "shop supplies". NOT the supplies that they used on your car, but just for shop supplies in general. This was not charged as part of the services rendered, it was charged in addition. That's like McDonald's charging you additionally for the fry box. Issue number two was that upon returning home my son realized that one of his hubcaps was missing so he called the store to inquire. He spoke with David, the Service Advisor who advised my son that he had been doing this job for nine years and that it was not their practice to remove a hubcap while performing an alignment only to have to come back (after conferring with the tech who actually did the work) and recant his original statement and NOW advise that, "Oh yes the tech did have to remove the hubcap." Then proceeds to tell my son that, "losing a hubcap is not the end of the world." Their practices and customer service leave a lot to be desired. It's just the principle. I'll be sure and go elsewhere from now on. read more

Its unfortunate that we can't give less than one star because if I could, honestly i would. Car was brought in for a/c on Tuesday. without much time they told us it needed to be recharged. $100+ later, we picked it up. A/C not working still. Called and they basically said they were too busy to look at it again the next day. Really? but you charged me and told me it was fixed- and it wasn't? eventually they agreed to look at it the next day. Several times the next day i drove by the shop and my car was in the parking lot (same spot i left it) so i was surprised when they called me and said a tech had been working on it for SEVEN HOURS and wasn't sure what was wrong still. WHY LIE? Thursday (now day three) they called and told me that they knew the problem and it would cost an additional $800. unhappy but i needed a/c in a mini van without rear windows... so i said yes. an hour later, it was $1000 - because a part broke when they were trying to install the first parts. (why is that my fault??) Part wasn't available, it would need to be Friday (day 4) before I could have my car Friday..--- they call and the car is taken apart they said... but it wont' go back together and they aren't sure why. they'll call me Saturday? REALLY???? Saturday.. day 5.the car is ready. and WE DID YOU A FAVOR... we vacuumed the car because it was the dirtiest car we've ever seen? (really, did you just say that?) I go to pick up the car and the ENTIRE BACK TRUCK AND INTERIOR ROOF AND ALL OF THE BELONGINGS IN THE TRUNK... are COVERED in GREEN!. I ask and he says to me "the car was pretty dirty, are you sure that's not mold"? I lost it! my car is cluttered (3 kids folks) but it is NOT moldy. there is green stuff covering my son's nebulizer, two areo mattresses (we had been on vacation and just come home the day before the a/c died) and three blankets. I need to know what this stuff is... and if its POISON. when i said that... The manager finally told me what happened. they use a green dye to test the a/c lines and some how it spilled in my car. and " i was hoping you wouldn't notice" he said. and we did vacuum he said. REALLY? there's literally $100's of damage to my personal belongings. and five days lost... and that's what you have to say??? we've used them for tires in the past... but we will NEVER, EVER go back there again. bad service is bad enough. LYING is not acceptable. ever, read more