"Do the right thing" I have dealt with Midas in Fairfield, Ct for well over 20 years. In that time I have never had a complaint. As a matter of fact, I have seen them go above board to satisfy customers. I have also dealt with NAPA Auto Parts for a number of years. Rarely have I had a problem, and when I did, they were always quick with a resolution. These two are NOT part of the nightmare I was placed into by a major auto dealership. Both #Midas and #Napa proved to go beyond expectations and deserve your business for it. My neighbor works at the dealership and offered to get me a steering gear box for my van at her cost, which was very nice of her. They didn't have the part so they ordered one from NAPA. When it was delivered to the dealership, I was notified and had my wife go down to the Parts Department and pay for it. I had Midas install the part because they have an extremely competent mechanic that has been working on my vehicle for as long as he has been employed there. There has never been an issue with installation of any kind. After receiving my van back, I drove no more than 30 miles before the gearbox secondary seal blew out while I was driving home with my family. It was near impossible to get it back to my house. It was there, in my driveway, that I discovered my power steering fluid all over my van and dripping onto the driveway. Midas confirmed the problem and notified me I would be liable for the labor to reinstall the part since the part was defective, not the installation of the part. And so I called the dealership I purchased the part from that guaranteed replacement. And here is where the nightmare begins. I called the parts department at the dealership and got into a pissing contest so I asked that my issue get escalated. I was told it would be. Hours later, nothing. So I filled out an online request form and received an email from an employee higher up the ladder. I told her of my problem and she suggested I speak to their Service Manager. I responded I would rather it be kept in house without any more of my involvement since it was already hostile with the parts department. The dealership said they would give me a new part but they would not replace it for free because they didn't install it. I can understand if there was a question of installation. By me or someone incapable of mechanics and not in the possession of a certificate from UTI or some other qualified school. The dealership also argued that since it came from NAPA, it was their responsibility. I sent another email to the higher-up, explaining my reasons as to why the dealership should assume liability and replace the part since the labor itself was 3.5 hours long. Quite expensive. She responded that I would be receiving a phone call the next day to resolve the problem. The next day, after some telephone tag, I was told by a Parts Manager in a very offensive way, that I was to call NAPA and speak to their representative as they were going to assume responsibility and pay for the labor. To which I was happy to call about. But once I did, I found some unpleasantness perpetrated by the dealership against my own character. NAPA was told by the dealership that, firstly, I purchased the part through my neighbor and NOT the dealership, so they weren't liable for anything but NAPA was. And then to top it off...they told the Representative from NAPA that I threatened to take the dealership to Small Claims Court!! I informed NAPA of the dealership's indiscretions as well as applauding NAPA for stepping up to the plate. All I really wanted was for the Dealership to do the right thing. All they wanted to do was the opposite. Bad mouth me and my neighbor and liable my good character. Presently, my van is being worked on, thanks to the good graces of Midas and NAPA. They made the effort to do the right thing regardless of what their actual liabilities were. It shows INTEGRITY in a company when they perform in manners like this. It shows Customer Worth when they act like this. Company behavior like this should be applauded and recognized in a world where too many businesses believe they are the special ones. #Midas #Midas Mufflers #Napa #Napa Auto Parts #Integrity #Do The Right Thing read more

Gave me a reasonable price for an oil change. Gentleman up front is super friendly and professional.

I was borrowing my boyfriend's mom's car at 8am when the key fob decided to stop working in the pouring rain (disaster). Luckily it was parked in the same lot as Midas, which was generously open. I walked in and asked if they could help - Ray (the manager) and his team were so so helpful and warm. They unlocked the car with the dead key and helped me start it. Thank you SO much Ray and team! I'm forever grateful. Might just purchase a car just for the opportunity to get it serviced at Midas :) read more

The guys are great ... but when I was charged $125.00!for an oil change on my 2003 Saab 9-3 I almost spit!! Not long ago they charged about $59.00. Inflation ?? Really? Needless to say buyer beware! Ask first. Call first. Get a price first. Don't do what I did . read more

I had my front breaks done and something to do w some pan of some kind. First, the price was 50% of what my dealer wanted and the service was fantastic. they are just nice people who did a great job at a fair price. read more

Set up an online appointment only to be prompted to say the appointment wasn't confirmed as someone would call. Well it's been 3 days and still no call. I came here two years ago as they double checked work from the chevy dealership next door (Chevy ended up doing the wrong work) so I trusted this place. But now after reading other reviews on top of my recent experience, I see things have drastically changed. read more

WARNING! AVOID THIS BAIT AND SWITCH! Letting you all know not to do business with Midas on the Post Rd. in Fairfield! Received a written quote for new brake pads and rotors last Thursday. The quote was for $1,090.00. Based on that quote, I made an appointment to have the work done today (4 days after receiving the written quote). Dropped the car off for the repairs. Received a phone call stating that the work that had been quoted would now cost $1,600.00!!! I asked them to honor their written quote. Then, they said that they would do the work for $1,400.00! (still 30% more than they had quoted...for exactly the same job...no additional parts or work that was not included in their original quote). This was the most unscrupulous bait and switch experience that I have ever had! I don't know how they can stay in business when they treat their customers so dishonestly. Just wanted to let my neighbors know about my experience, so they can avoid getting scammed by this local business. If I could give this business ZERO stars, I would! read more

went in for an oil change, of course the price deal of 59.99, didn't apply to my car, never mind it's not stated anywhere on the website. They also did a 21 point inspection, trying to add all these ridiculous things that are " recommended" by Mazda but oddly not in the service manual. Engine " tune up", haha, a bunch of useless crap they pour in the tank. Then they said I needed 4 spark plugs, total of $400!!!!, lol, ripoff central. Guy was nice, but they are trying to upsell useless crap you don't need. Strongly avoid . read more

These guys are very honest with their assessments and estimates. Competitive pricing too.

Very cheery reception and was almost sold a 4 wheel brake and rotor job for $1,345. Until I called a local Mazda dealer who quoted me $850. Midas matched that price and the car was already in their shop, so I stayed with them. But lesson learned: Don't go to Midas thinking you are going to save money :) read more

I recently stopped in for advice on my splash guard. The manager was very knowledgeable and helpful about what I needed.. He helped me order my parts and I look forward to working with his team very soon to resolve tresolve the issue. A previous shop told me to order the parts and sent me on my way. But these guys took the time to make sure I knew exactly what parts were going to be needed, in order to do the job for me. Great customer service and savings ! read more

Great experience .. the guys were wonderful, fixed my tires in no time at all and super service definitely recommend !!

I had a legitimately good experience with these folks. After driving over a bit of debris on the highway and having an exhaust pipe break itself off, I called them looking for a quick diagnosis of the issue. They had me in the door ten minutes later, and diagnosed the issue fifteen minutes after that. I was expecting an upsell, but the fixes offered were all necessary, no extra bits as far as I could tell. The price did seem steep, but after se checking around at other places I was familiar with, they seemed to be offering a very reasonable price, so I asked them to go ahead with the repairs. As it turns out, they were offering a good deal because of a price miscalculation on a part, but to their credit they admitted the mistake and took the cost on themselves rather than surprising me with a sudden price increase. And throughout my experience with them, they were friendly and helpful, providing accurate predictions of time required. They made a repair I was concerned about dealing with into a quick and easy process. read more

I scheduled an oil change for my 2013 Mazda 2 and to my dismay it needed extra work. Ray " the manager" did a good job explaining everything to me, wasn't pushy, he was knowledgeable and got me out the door in about an hour. I will definitely be returning. read more

I have been their customer about 8 years. Now my husband switched to them also because previous shop was not trustworthy anymore. These guys did take time to find a problem that needed to be fix and fix it perfectly. Price was also good. Definitely we both will be back. read more

I was there for changing my brake pads, they ask for my social security number, " then I ask why you need my social security number? They reply just for the system". Guess happened then they apply for store credit card In my name using my SSN without my permission. So I'm going to take legal action against this case .. read more

How to go from 5 stars to 1 star in one day. I would ignore all the other 5 star reviews as they too, like my old review were based on a completely different staff. I have been using these guys for many years. They have served me well with five star service. These people were not just a service shop, they were people I'd consider friends who treated me as such also. Now under new management, the new manager started off lying about that fact when I asked if they were under new management, ask me to bring it in right away, then looked at me like I was crazy when I said I'd wait. I explained I needed an assessment to determine what was causing a noise--I was not sure if it was a wheel bearing, exhaust leak, or what. Something that an experienced mechanic could determining in a few minutes. So I he told me to bring my vehicle in right away, and then did nothing with it, making me wait when they were obviously unprepared to access my issues. I didn't see any of my favorite mechanics. Just a lot of talk and no action. Typical of shops that gouge you by waiting until you are desperate to get your vehicle fixed and agree to anything. Well I voted with my feet. Formerly, if the shop could take me, they would take me right away, and if they could not, they would tell me when it was good to stop by, and if I would need to leave it. Often they did not charging me for assessing a problem, and they also allowed me to bring in my own parts for replacement, a significant cost savings. These folks wasted my time. And if you lie to me, and won't look me in the eye, guess what? I can't trust you and won't do business with you. NOT RECOMMENDED. read more

AVOID...the manager tried a classic auto repair scam. I asked for a brake inspection on a 46,000 mile Chevy vehicle. Diagnosis: at minimum needs new rotors, pads, recommended purchase of "Midas slide service" brake caliper lubrication, and absolutely can't leave without 20 new lug nuts at $180/set, discounted to $100. Total estimate just shy of $1,700. When I disputed the diagnosis I was told "the numbers don't lie" and I could take their estimate anywhere for comparison. So, I went to the Chevy dealership next door. Their diagnosis: rotors turned, new pads, no need for lug nuts, and caliper lube is a standard procedure included in ANY competent brake service. Total cost at Maritime Chevrolet a bit over $600. Pay $600 instead of $1700...THOSE numbers don't lie. read more

Wow! As a woman, I'm always hesitant about taking my car to the shop for repairs. Not so much with Midas in Fairfield. Never have I felt so well taken care of by a shop. All possible repairs were explained to me. Brian (the Assistant Manager) walked me through how my brakes system works in a way that I could understand. In the end, he left it up to me to decide what I wanted to do. Again... WOW.... Please don't take your vehicle anywhere else. Midas Fairfield rocks! read more

Manager was great and accommodating. Well done and quick service. I highly recommend.

I never write reviews but because of the service I received at Midas Fairfield, CT - I just had to say something!! The manager Mike explained everything that was wrong with the car and actually walked me to the garage and physically showed me the worn out parts and hazardous tires. I saw the problems with my own eyes and was able to make sense of the bill. His assistant Zack was helpful over the phone while I explained what I thought was wrong with car. However the real wizardry lies in their mechanic Paul (the cat lover)! He went above and beyond to make sure my car was safe and fixed several little things I hadn't even noticed - these were not even on the bill - he did it "just because" they were broken and he could easily make them and my car better for me! I salute Midas of Fairfield!! Thank you guys!! read more

I had my sons car towed in for a broken brake line, The management Kim and Josh were very helpful.. The techs are wonderful, Justin and Matt are very fast and efficient.. definitely happy I found this bunch. read more

Never written a yelp review before, but the service was so exceptional I had to. Brian at the front desk did a phenomenal job working with myself and the other customs I saw come in. Came in for an oil change, and it was done efficiently and for a great price. I was informed what could be done to improve the condition of my car upon inspection but did not feel pressured to pay for anything other than what I came in for. 100% would go back read more

Good, people, very friendly. They resolved my issue quickly. They do the right thing by there customers.

Another example of amazing service! I just had Midas service my 2005 GMC Yukon as it was not blowing any hot air in the cabin and was running at a high rpm when idle. As you can imagine I was burning a lot of gas due to this. I called a dealership and they were quoting me for stuff that was not related to the problem! Midas identified the issue immediately and fixed it for half the cost of the dealership! The bottom line is always do your homework and trust this Midas, they have been in fairfield for decades for a reason. read more

Matt and the Midas team were extremely accommodating and over communicated, which I really appreciate, compared to most mechanics. Really happy with them and wouldn't go anywhere else for servicing my car. read more

As new residents of Fairfield, we needed to find a quick repair shop to replace the low beam headlight on our SUV. In passing we decided to stop and get a quote. Rick was very welcoming and quickly provided a more than reasonable estimate. Mike was efficient and did a wonderful job on the repair. They offered helpful follow up advice. The service was honest and cost effective. We look forward to establishing a relationship at this location for all of our future "go to" service needs! read more

Micheal and his team are the best! The customer service is honest and helpful! Micheal makes an impression that makes you want to come back as a return customer, you trust your vehicle with his team and know you're getting the best price and care possible! He's informative of the area and other shops and what they might offer and just overall is trying to help every customer best he can! I will be returning! read more

in my case they did tire rotation unfortunately, and they didn't tighten wheel back well, so after driving a few days I almost lost wheel in the middle of the highway! I lost my trust to u, guys and will never come back . read more

Terrible service! Will never bring my car there again. Office Manager said he was too busy and not feeling well. I suggested that he should not have answered the phone. He got angry, yelled, and hung up. I have never been treated that I that before. Another suggestion...If you're having a bad day, don't take it our on customers! read more

The service associates were great at explaining what was wrong with my car without being condescending. They were prompt, prices was reasonable and overall great service. This is the first time in a long time that I felt comfortable having my car in for service. Overall great work. read more

These people saved me! I was traveling many miles from home when my brakes starting making an awful noise. My husband said to look for a Midas. Brian, the manager on duty, listened to my situation (my son had an admission interview at a local college within the hour) and helped me immediately. He could not have been kinder. We left the car with him and ubered to our appointment. Brian texted/called me the whole time giving me updates on the lack of brake pads, parts order, pricing, and timing of the fix. He had me back on the road in less than 3 hours. Brian and his staff were amazing and I highly recommend! read more

Been going to this Midas for years, last three trips in have been less than spectacular. First issue was being charged $10 to balance tires, after purchasing tires through them. And most recently, being told that they had to order the part three times, an online coupon that was offered was rescinded. This place used to have great service, and now is just another chain store looking to chisel you. Never going back. read more

My daughter attends Fairfield University and had car problems. Since we live six hours away she had to get it looked at and repaired in Fairfield. Midas was wonderful. They notified us about their findings and has the car fixed very quickly! Fairfield Midis works to help out the college students at Fairfield. Reasonable rates, great service and most of all--peace of mind for parents far away! Thanks Mike! read more

I do not often write reviews, but felt compelled to warn others about this insanely greedy, over priced station. I simply got JUST my rear brakes, ONE caliper, and TWO rotors replaced. The quote I got from another Midas for the same work the next day? $600-700 dollars is what I was told from another Midas. This Midas charged me $1241 for the job. They took full advantage of a guy who does not have a single day off from work, and someone who does not know a lot about cars. They knew I needed brakes now or never. They tried to create awkward small talk but knew I was upset. When I called management to see if they can alter the cost to somehow a little more reasonable the manager said $50 refund or we can discount the front brakes. He admitted that it was over priced yet he offered only $50. He gave me a few days to decide if I'd rather have the discount on my front brakes or the $50. I declined the brake work. I would never get ripped off by these guys again. I called the regional manager back multiple times to inquire about the $50 credit but this coward wouldn't even answer his phone or return my calls. Bottom line? They charged me $1241 for a job that should have been HALF that. They are absolute crooks and took full advantage of someone that does not know much about cars. I will never in a million years go back to this place. I honestly don't know how these guys live with themselves. They rip people off and They know it. Oh, and the guy that took my car for a test drive was about 6'7" 300lb. My seat felt like a different car. On top of that? I heard them order pizza for lunch. Guess what was on my stearin get wheel? Pizza. Guess what my car reeked of? Nasty, chewed up pizza. Needless to say I was treated horribly and will never be paying ANY Midas a visit. Not just this one. They are trained to be crooks. read more

For routine maintenance or to handle larger issues, the folks at Fairfield Midas always take great care of me and my car! Honest, reliable and competitively priced - it gives me great peace of mind knowing my car is safe and well maintained. I recommend them highly read more

I have used Fairfield Midas for all my car repairs for the past year or so. I would not bring my car anywhere else. They have consistently provided great service at a reasonable price. Joe, the owner, is honest and explains the needed services throughly. At one point, a mechanic at a different shop told me to sell my car because the engine needed to be completly replaced. I took it here for a second opinion. They fixed the engine for less that $500 and it has run for another 25,000 miles with no problem. I have always found them to be friendly, honest, efficient and a pleasure to do business with. I highly recommend this location. read more

I came in to get an oil change, tire rotation, alignment, and new brake pads on the rear. Upon pulling up, the assistant manager comes out and when I tell him what I want done, he says "Theres no way I can rotate these tires. You're going to need new front tires. I can look at these and tell you theyre below the standard." So I ask him to please test for that, since I'd like to see it on a piece of paper before purchasing a new tire based on his word. His response was, "Okay, but don't be surprised when the assessment says you need a new tire. I've been doing this for 10 years." I also told them I could feel the car was out of alignment. "How can you tell?" He asked. I had to laugh... because I can feel it's out of alignment. He must have thought I was an idiot. I left for them to do the oil change and assess the car. I come back, and they estimate for me 1600 dollars worth of repairs. They tell me I need new Pads and Rotars in the front and rear. Also... surprise surprise, I did not need new tires. They tested absolutely fine. The boys at this shop probably thought they saw me a mile away, good thing I know a thing or two about cars and I KNEW I didn't need new brakes in the front. These men tried to take advantage of me because I'm a young adult woman. They seriously tried to have me FINANCE the cost of the repairs. I took it to a firestone my parents use and paid 450$ For new rear brake pads and rotars, a rotation, and an alignment. Please, if you're a young woman or do not know a lot about cars, make sure you have more than one shop estimate your repairs before settling with this one. They are con artists who are just out to make money. read more

I gotta say I was very impressed with Matt and Paul at Midas. Great service and I'll definitely be back!

Scam, scam, scam!! They will try to upsell you on simple brake jobs and charge you for a half-hour's labor for stuff they spend one minute on. If you refuse, they will refuse to release your car saying it's "not safe." I had to get the BBB involved to get back the money I was owed. They are absolutely taking advantage of people. read more