Hell froze over... I found an honest mechanic. I know, I know, I can't believe it either. So check this out... About a month ago our car battery died. We called AAA to give us a jump, and they ended up telling us the battery was pretty much shot, we needed a new one. They hooked up the new battery, and when they turned the car on, no radio. Just dead silence. There was power coming into the head unit, everything appeared to work, there was just no sound coming out to the speakers. By this point, the AAA guy had left. Great, now what. We called AAA back, they sent another guy out who couldn't figure it out either. It was a fiasco. So we filed a claim with AAA. AAA tells us to take it to a car audio place to get a diagnostic done and submit the claim (but no guarantee they would cover the costs). So we know they're pretty much going to find a way to blame us, and any event, we prepped to be paying out of pocket. We took it to 2 audio places, and they both concluded it was a blown amp... something about when they connected the battery, it blew the amp. Anyway, estimate averaged about $600. $600, and no guarantee that we'd be reimbursed... really sucks. So about a month later we come across Penfields. My wife decides "what the hell, we got nothing to lose". Enter Bob. Bob says "I don't think it's your amp." What's that Bob? Do tell... Bob thinks it's a problem when they connected the battery, and wants to "reboot" the radio. He disconnects the battery, reconnects it, turns the car on with a reset to the radio and POOF, radio works. Best part is, Bob tells my wife "you don't owe me anything... I'm just here to help people". My father always used to say "Son, there's only 2 people that any man can't live without.... A good tailor, and an good, honest auto mechanic." I'm still looking for my tailor, but at least I found Bob. read more

Awesome professional service!!! The staff was friendly, knowledgeable and professional! Thank you read more

If you wish for your vehicle to be thoroughly diagnosed and repaired to spec, this is the location to go to hands down. Bobby and Mike are on top of their game and know vehicles. While the cost of repairs is high these days it is comforting, knowing that you are getting quality parts to repair your vehicle to keep it running longer. Recently, I brought my car in thinking it required a very common service. After looking at it, Bobby assured me it did not need it! Money saved! Yet they did recommend a brake service which I also had a feeling was needed. We did it up, and my vehicle is running, smooth and stopping responsibly. This job was done quickly and efficiently, I am very pleased with a Penfield auto service! Check them out for your needs! read more

Don't understand the negative reviews for this place. Its a basic auto repair shop. A local Mom & Pop type outfit run by an honest guy trying to make a living as a small business owner. He understands the basic principal of running a local business - takes care of your customers and they will keep coming back. I've been taking my cars here since I moved to Fairfield in 2001 and I tell anyone who is looking for a good mechanic that he "gets it". As soon as any factory warranty or dealer covered service has expired, all of my vehicles go to Bob from oil changes to brakes to Manufacturer's Scheduled Maintenance Services (which are a fraction of what the dealer charges for the same services). He is always upfront about what needs to be done to the vehicle and why. Plus he is also very clear on what you can expect if you don't do the repair read more

You'd never know if from looking at the unfiltered reviews on this page, but Penfield Service has a solid reputation and plenty of very satisfied customers. I should know because I recently switched to Penfield based on strong word of mouth recommendations from a wide variety of trusted local friends and business associates. Owner Bob Trez has a direct, tell-it-like-it-is approach that might be off-putting to some people, but it's one that I found to be both refreshing and candid. Knowing ahead of time that my aging Subaru was in need of more than just a simple tune-up and oil change, I brought it in with the simple request that they perform the "essential" safety-related work and nothing more (I already had some idea of what that would entail). Because I plan on upgrading to a newer car within the next few months I wasn't keen on putting any more money than I have to into the Subaru now. When it came time to pick up the car, Bob explained to me in detail what they did, what they didn't do, and how long I could expect to continue safely driving the car before I'd have to address the outstanding repair issues. The price was right in line with what I was quoted and expected to pay. No surprises! Based on that experience alone I'll continue to use and recommend these guys. read more

Once again, I return to look at the Penfield ratings and all of the 5 star and more recent reviews have been "filtered". Yelp, wtf, seriously. We started going to Penfield about 5 years ago, before Yelp filtered out all good reviews. At that time they were at around a 4-star rating. I don't think I've ever been ripped off here and the guys are always nice. Their quotes have been very close to the final price, and we've come for oil changes, other "rattles" with our pickup truck, and it's currently in for 70K service now. They are good, they are convenient, and they have been straight forward with me. read more

I had a great experience here! I needed an exhaust pipe fixed and a previous place I brought my 98 civic to told me I would have to replace the cats. The place in Danbury quoted me $1,000!! My good friend recommended Penfield and he didn't steer me wrong. Not only was Paul friendly and understanding, but he was honest and straightforward with what my car needed. It didn't need a new cat as the previous place said, and the repair was just a new pipe that was less then a third of the cost of what I was quoted in Danbury. Paul and the guys also fit me right in for the day and got the job done in a timely fashion:) My car is running great and I couldn't be happier! I can't wait to recommend Penfield to all my friends!!! read more

These crackerjacks can't even properly mount snow tires..you would think paying $100 and they would get it right....sigh.. Had to waste another 5 hours returning the car to get fixed, and didn't even call back that it was ready. Note to self, check what the mechanics do before leaving the place.... read more

I've taken two cars to be repaired there (a couple of times). They do go good work and their prices are reasonable. They complete the work in a timely fashion. They do try to oversell a little (like saying you need new tires when maybe you don't) but I'm not overly concerned about that -- just be aware of that. I took off one star because they scratched up my alloy wheels when replacing the summer with winter wheels. I would have liked to see a little more care. read more

Rob and Mike have a great shop! Truly honest mechanics. Which is rare, for sure these days. They will give you all your options, and not push for the most expensive solution. I gladly drive from Bethel to see these guys and have them service our cars. Go see them for your car service needs. read more

Always outstanding service and quality of work. Honest, reliable & professional. Mike is the quintessential definition of customer service; friendly, courteous and forthright. It is so incredibly refreshing to find service with a smile in the auto mechanic field and thankful we have this exceptional small business in Fairfield. Highly recommended! read more

I am new to the area, and also I have not driven in 6 years (living in Chicago does that), but I can say with out a doubt the gentlemen at Penfield are amazing at there job! They fixed my car quickly, accurately and charged me appropriately for their services. My car runs even better than it did before my accident. I can't not speak enough to their work or their character. If you need work in the Fairfield or Bridgeport area you cannot get better! read more

I had an extended warranty contract for my car. This place change the price so many times because the insurance company knew they were trying to rip them off. And penfield was juggling around and negotiating the amount of deductible I was going to have to pay for the job. Oh, by the way, my car was already in pieces and some exorbitant diagnosis charge was due so I was on the hook for some big deductible on a nearly $1800 job. So, after all was said and done, when I returned penfield wanted $200 more than was due the or they would not release my car. I of course had to pay. When I got home I immediately disputed the charge.after their appeal the credit card company sided with me. So good luck. read more

Our family has been using Penfield for years - they're fantastic and honest, we recommend them to everybody!

I have had some simple and complex repairs on my Toyota minivan. These guys were clear on price and top notch on service. I checked around a bit and confirmed I was getting a good deal. Beyond a good deal they are first class in terms of explaining what was to be done and doing it. They are upbeat and knowledgeable both about their business and my car. Great guys and much appreciated. read more

I give one star since I was able to get service right away. However, I was first told a price on the phone that I agreed to and when I came there I was given a higher Another price. It does not help to argue as I was indicated that I was the wrong party even though I was told differently. I did indicate I got a coupon so when I came back to pay they jacked up the price even higher so with my coupon the ending result did not matter much. read more

Our car wouldn't start Tuesday morning so we got it towed to Penfield on AAA's recommendation. They called me a couple hours later to tell me the engine was dead due to low pressure in one cylinder and my choices were to replace the engine with a used engine for $6k, spend $4k to try to fix the existing engine, or bring them the title and they would take the car and waive the $129 diagnosis fee (they said they would then refurbish and resell the car). They could not provide me any more detail about what was wrong with the car. We had the car towed to the dealership for a second opinion. The dealership diagnosed and repaired a vacuum leak for $145, and didn't charge a diagnosis fee. Husband drove it home today and it's running great. Glad we got a second opinion. read more

Most people are suspicious of taking their car into a service center. They feel somehow that oil change is going to end up costing a lot more with additional "finds". Next thing you know it cost a thousand to drive away. You might not like what Bob tells you about your Beloved Betsy but he speaks the truth! This is a guy who does the right thing, not what makes him the most. While many mechanics might possess his skills, Bob also excels in character. read more

Just seen the update as I don't go on Yelp that often. Couldn't find the receipt as I'm not a massive record keeper but it was a Mazda 5 reg 299XPU you should definitely have it on your records and you'll see that everything I said checked out. So now you'll also have my address you can stop by and say hello one day read more

I live in Fairfield and I actually went to Penfield for several years--mostly oil changes. I let them rip me off once for a battery even though I knew it was way over priced. I figured it was worth the convenience of them being nearby. No more. When I needed a serious maintenance performed I asked them for a quote and it was just about double what I ultimately paid elsewhere for good quality work. The owner Bob pretends to be nice, but he really isn't. I learned no one there is trustworthy. I will never go back there again. Big time ripoff. read more

Rip-off. I took my car here when I was attending Fairfield University after my engine light came on one morning. They completely took advantage of the fact that I was a young female college student who didn't know much about cars and charged me an asinine amount of money to "repair" the problem; well as I was driving away from the Service Center, my engine light came back on!! I brought it home to the dealership where I originally purchased the car and they told me that Penfield had done more harm than good! The dealership then fixed the problem for about a quarter of what Penfield had charged me. I learned the hard way. Stay far away! read more

Been a customer for years, and always recommend to everyone I meet. Penfield Service Center is honest, trustworthy and friendly. I can always count on quality advise and service. Thanks guys! read more

Awful, just awful. Seems each negative reviewer is attacked...should tell everyone something. I can't wait to see how I am attacked for simply sharing my story. How about $335+ to repair a cig lighter power outlet? They called ahead of time to tell me they'd have to take off the console to get at the cig lighter wires. Having done it myself previously (a 10 minute job at most), I said "sure, go ahead". Took them 2 1/2 hours (supposedly) at $129/hour to "solder wires". The good news...they said, "we didn't charge you for the new wires". Wow, what a break! First (and last) time there. I'm going to be sure everyone I know in Fairfield (and hundreds more I don't know) are aware of this experience/POV. I am SO angry!!! read more

I wanted to take the time to give a shoutout to the guys at Penfield Service. Bob and Mike are awesome! In a world where people love to complain it's nice to say something positive for a change, give credit where credit is due. My car was making a lot of noise in the front end, which sounded terrible. I called and he told me to bring it right in. I was freaked out and he said not to worry, that he would take care of it. Long story short, a leaf got stuck in the vent and the blower was causing it to make a noise, thank god! In just a few minutes, he had me fixed and on my way to work. Thank you so much! I love you guys!!! read more

This was an awesome experience. After needing to use jumper cables to get my car started, I suspected I had a battery issue. AAA suggested Tia service center based on the zip code I gave them. Mike answered the phone and was very friendly and reassured me they could assess the problem. Within 30 minutes, the very capable team there determined my battery was shot and out in a new one. It could not have been a better experience. They were professional, fast and reasonably-priced. Wish I lived in the neighborhood-I would become a regular for inspections and maintenance work. read more

Paul was easy to deal with and great right from the start. Had taken car to another place where it sat for a week, with no work done. They diagnosed it and it still sat. Brought to Penfield SC and within 2 hours, diagnosis - done!, worked on it and was driven away! Way to go....great, reliable and professional service. Thank you!!!! read more

My whole family has gone here for years. It isn't the cheapest option around, but they do a thorough job. They also use more premium parts, which you pay more for, but at least they are high quality. I'd rather pay a little more and have a car that is safe and well maintained. read more

The guys at Penfield Service in Fairfield were great to deal with on a recent exhaust repair/replace. I am in Iowa, my Daughter a recent transfer to the Fairfield CT area had developed an exhaust leak and was getting exhaust fumes into the car. I called and talked to the owner on Wednesday, had her take the car in for an estimate early Thursday morning. The estimate was fair and they could get the parts and repair it right then, and she could still make it to work on time. Their customer service is greatly appreciated. It made a difficult situation for me, very easy. Thank you! read more

I can't attest to the work quality of this place but I can attest that if you know nothing about cars and/or look like you know nothing about cars, they will try to fix things you don't need fixed. I called the service about squeaking breaks, high pitched noise on acceleration at low RPMs, and clunking sound and came in for a check up. I was told that my rotors and my drive belt need to be changed. While waiting, I called my mom and my cousin to see if the price they wanted to charge me was fair- it was (it was also something I could not quite afford that day). Yet, they stated that I should get my car out of there for a second opinion because it didn't sound right that my rotors or belt needed changing. When I told them that I wanted to leave, they said they will let me but gave me a nice long lecture that I was putting them out since they already ordered the parts for me (that's fair). Got a second opinion the same day and I have never felt more stupid in my entire life. My drive belt was as good as new and its tension was perfect - when drive belt goes bad, its inner ridges begin to degrade. And my rotors were still very good - changing them would not have resolved the break squeak. One can see when rotors go bad - they form ridges that you can feel with your hand (make sure your car is cooled off before touching). What I really needed to was change my break pads (cheap and fast) - the reason that breaks squeak is because when the break pads wear down, a metal bar grinds on the rotor to indicate that it is time to change the break pad. I have yet to check the other problems my car is having. And for brownie points for my visit, I truly hope that they did not see a loose bolt on one of my rotors when they were checking them, because leaving it there without telling me about it is just spiteful. TLDR; Would this service to anything to damage my car? No. Would they fix the issues I was having? No. Would they hurt my wallet by doing unnecessary service? Yes. read more

I have gone here for years! Everyone that works here are friendly, straight shooters and thorough professionals. They identify the problem and let you know the most cost effective and safest way to fix it. Luckily they do such a great job - I don't have to come back often!!! It saves me time and money and my family wouldn't go anywhere else!! read more

A HUGE THANKS to Bob and the crew at Penfield Service! Around 9:30 this morning while it was raining my car stalled out, the alternator light came on and I could not steer. The power steering had stopped working . After restarting the car it was chugging and would not stay on. There was no power steering! I called Penfield and Bob asked where I was located. Bob and a mechanic showed up to get me and drive my car back to the station. I do a lot of driving for my business and need to see my clients in a timely fashion. Since I have found Penfield Service I do not need to go anywhere else for car servicing. The customer service is top shelf. I always feel relieved and know that my car has been worked on how it was explained to me. I can wholeheartedly recommend Penfield Service Center to my clients and friends. Thank you Penfield read more

We have been going to Penfield for ten years and have never had a problem with any of their services...Repairs are explained in full before completed, and their customer service is wonderful...they will take you to the station or home if needed. read more

This is a great place to get your vehicle fixed. They do great work and they are always friendly and easy to deal with. Ive had a lot of work done over the last couple of months on all three of my vehicles and the only thing i can say is that the work got done . Done right , priced fair and done when they said it would be done . With that said i highly recommend these guys . O and heres one that would never happen at a dealership i called the owner the other day in regards to getting a keyless remote added to my truck alarm cause i lost one , not only did he tell me to bring it down right then and there when i got there they jumed right on it and heres the kicker the guy tossed me my remote working and said have a nice day this ones on me . Everyone else wanted an appointment and 80 to 100 buck just to learn the unit in. Side note i dont know if they sell the remotes there. I got mine online but they did install it for me . Great job guys . read more

Penfield Service Center - Tires Near Me - Fairfield, Connecticut

Terrible experience! After dropping of my jeep Cherokee with electrical problems I was taken for a $130 ride for a $3 fuse.. no phone call to let me know what was wrong no permission granted to go ahead just a $160 bill for a fuse & wiper blades. Dishonest untrustworthy ... never again! DO NOT GO HERE UNLESS YOU WANT TO BE TAKEN FOR A RIDE read more

This place specializes in scamming customers. I brought my vehicle in for service here a few weeks ago after my check engine light flashed on. I was told by an oil change attendant at a Valvoline that it was nothing to worry about but wanted to get some peace of mind from an expert. Instead, I was told that the 'minor issue' was actually a series of extremely serious problems with my car. I won't bother with the long litany of repairs that they told me were incredibly urgent but I will volunteer that the total price tag was an impressive $1500 (including a warning that if I drove my car more than a few more miles I would cause an irreversible amount of costly damage). After suffering from a bit of sticker shock, I reappraised the situation and took my car to SKF Auto in New Haven (after reading their glowing yelp reviews) to get a second opinion--despite the hyperbolic warnings from Penfield that I would melt my car into a puddle of hydrocarbons if I drove it much further. You all know how this story is going to end. SKF Auto told me that there was absolutely nothing wrong with my car's engine other than a minor quibble with the evap system that causes no damage/no performance issues. Further, they actually diagnosed a serious issue with my car (a fail in my anti-lock breaks) that Penfield had missed (or maybe had not told me about because this part can only be serviced by a dealer). Regardless, let my cautionary tale be a warning to the rest of you. Do not go here. They will lie to you while grinning as wide as the Cheshire cat. read more

I paid these mechanics here look at a used car my son was considering buying! I thank them for their honest and constructive feedback on the car as they saved my son from buying a very bad car and had no agenda other than to give me their input! Great guys! read more

A very Rare Find and Experience that was Second to None !!!!!!! This is repair shop is a special place run in the most professional manor .. their only purpose is to provide excellent customer service and expert repair to your auto. I was on my way to Va. from Ma. when my check engine light came on on route 95 in Fairfield Ct .. I drive a late model Mercedes Benz V8 which at time requires special care .. I immediately pulled into the rest stop in Fairfield Ct. and called MB which could not get to me for hrs .. I than called AAA and they recommended Penfield Service Center .. I called and spoke to Robert Trez Pennfields owner and Manager .. he offer to tow the car in and take a look at it .. since it was only a few miles away I drove the car in .. within ten minutes of arriving Robert had the car in the garage and inspected .. turns out the fuel sensors were not operating correctly .. Pennfields mechanic corrected the problem and had the car back on the road in 30 minutes .. the cost .. absolutely free of charge .. that's right nothing .. zelch .. nota .. I even offered to buy Robert lunch which he graciously turned down .. I can tell you I travel the country and this just does not happen anymore .. Robert and his team are trust worthy reliable and experts in vehicle repairs .. I would recommend them to anyone .. anytime .. any place .. Team Penfield thank you for your professionalism and expert repair Don Mahnken read more

My family and I have been bringing our cars to Bob (and now Mike) down at Penfield for 10+ years now. They are awesome, the shop is awesome and they always make sure our cars are fixed the right way! They are thorough, friendly and the best shop around! read more

We have been to Penfield Service Center a number of times for oil changes, tires and complex repairs. They have been diligent and have done great work. We have appreciated their commitment to service and the way they stuck to their estimated price. read more

I went here to get my Infiniti raised up for the winter. It had aftermarket previously suspension installed. After explaining the suspension system over the phone and explicitly stating that I should not need new springs, they said sure bring it in. I also needed oil change, and winter tire changeover so I figured at the very least I would get away with those. So I brought it in and an older gentleman basically stated that the only way to raise the car was to redo the entire suspension costing "well over 1,000$". After hearing this I was terrified. Then, they quoted me 120.00$ for an oil change and 80.00$ for tire changeover! I was still in shock from the quote for the suspension so I said go ahead and just do the oil and wheels. 45 minutes later, they call me and say that my car was too low to get into their shop! So... I took my car to a nearby garage and got an oil change and air filter for 80.00$, wheel changeover for 50.00$ and took the car to a performance shop in Milford and got it raised up almost 2.5 inches! For 150.00$!!! Bottom line... These guys tried to rip me off in any way possible. They knew I was in a sticky situation and completely took advantage of that. I guarantee they will overcharge you so take your business elsewhere. read more