I worked with IPM for about 10 years as they serviced my 1989 Volvo 740 GL - they know their trade…read morewell. Excellent work - Mark

This is one of the only places in the world I have ever trusted my Volvo to. The mechanics here…read moreused to service only Volvos since the shop opened in the 70s. Now they service all foreign and domestic makes and models. Dave, the owner, has been in the business for years and he is a stand-up guy. He used to be the shop foreman and now he owns the place. Not only do they do good work here, a major perk for commuters is that it's literally 20 feet from the Westport Metro North station. The last time something went wrong with my car, I ended up on the side of the road and AAA had to tow it in. I was prepared for the worst. But it turned out just to be a $3.00 fuse. I admit, I'm a bit of a pessimist, but I would gamble that most shops, especially those in the NYC area, might seize the opportunity to take the customer for a real ride. But Dave changed out the fuse and didn't even charge me the $3.00! Or a dime for labor for trouble-shooting, I might add. Highly recommended!

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.

My SUV was scratched the other day at Stop & Shop. The miscreant left without leaving a note. This…read moremorning I stoped at Westport Auto Craft for an estimate expecting to pay maybe $200. But surprise : the owner looked at it , came back with a rag and a "magic" liquid and buffed it all out. When asked how much he replied: it is on the house!! I have used them in the past as well and ,they were always fair while doing a great job. Honesty is rare today!

We had serious collision damage to our 2008 Mercedes GL550 in 2014 that required about $20K worth…read moreof repairs. The repair took several weeks, but the car came back looking like new. We are still driving the car 10 years later, and although we accumulated a few new scratches and dings on it since, the Westport Autocraft repairs have held up very well, both mechanically and cosmetically.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

My go to place for CT the emissions testing. Been here several times over the years, both weekdays…read moreand Saturdays, if you can swing it definitely go during the week. On Saturday I've waited as long as an hour+ for the test, on Friday it's was 10-15 mins. Obviously, your wait time is dependent upon how many people are in front of you. The technicians doing the tests have always been a pleasure to deal with. If you haven't been here before; the testing counter is on your immediate right when you come in, simply take a number and wait to be called. As with all CT testing locations, it's cash only for the test.

I used to love Hank Mays. That's why I stopped taking my car to the dealership and brought it…read morethere. The old gentleman running the place were wonderful; very kind and caring. Unfortunately, they all began retiring and the store is now run by young and Middle aged men that are cold and one of them is rude and arrogant and could not care less. We have 4 cars in their care and they have made lots of money from us. One would think they would at least be friendly. And their car service has been inconsistent and lacking in quality too. None of that would have happened with the older man in charge. Unfortunately, it's time for us to find a new place to take our cars.

Real convenient gas station accommodating needs accordingly. Relatively small, but that makes it…read moreall the better.

Have been using Bob & Jay for over 25 yrs to service our cars…read more They are honest & reliable, & for us, the BEST.

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.