I've actually never been more pissed off in my life with these guys. I went back in November 2025…read more First of all, they over charged me and added on things I definitely didn't need, then made me leave a tip and Venmo them for their service on a guy's PERSONAL Venmo! They wouldn't let me leave until I did. At that point I said, okay I'm gonna go to the dealership from now on to get my oil changed. I'm at my local dealership now. I now find out, these guys at Valvoline over torqued my oil drain plug so badly, it cracked and now I have to pay over a grand, and now I have no car until tomorrow. Please don't ever go here, as nice as they are, they're manipulative (especially with young females who don't know cars, like myself), money-seeking jerks.

2 of my friends came here for an oil change both left without oil in their vehicles. My 80 year old…read morenext door neighbor came here for an oil change only and they up charged her for a transmission fluid change and she got the car back with 0 transmission fluid. Wouldn't recommend my worst enemy to come here. Joke workers joke company joke service. If you take your car here you're a moron.

Real convenient gas station accommodating needs accordingly. Relatively small, but that makes it…read moreall the better.

Have been using Bob & Jay for over 25 yrs to service our cars…read more They are honest & reliable, & for us, the BEST.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

Brought in two tires I'd bought elsewhere for installation -- great experience. Gerry runs a tight…read moreship as manager; the crew works efficiently and clearly takes pride in their work. No hassle about outside tires, quality install, fair price, quick turnaround. Team seemed genuinely happy to be there. Will definitely be back.

I had just gotten back from a long drive today and realized my ac was barely cooling even on the…read morecoldest setting. I called Monroe auto service and spoke to Chevaughn(store manager). He was very polite and said if I just go to auto zone and pick up refrigerant, he could put it in for me I was very interested in how It was done. He answered all my questions and explained everything. It was a terrific experience. I highly recommend this service center

One of very few mechanics who opens late. Helped me fix my flat tire quickly and at a very…read morereasonable price. Highly recommended.

I went to have my a/c serviced on my truck they found a bad compressor and also had it replace the…read more serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they're charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what Smitty's charged and that's a certified dealership needless to say I won't be back not even to buy gas which I did frequently it's not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don't like getting taken advantage of

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.