Traveling from Florida when my F150's slow coolant leak suddenly turned serious in freezing CT…read moreweather. As an out-of-towner, I was worried about being taken by the wrong shop. Summit diagnosed it immediately and worked me in even though the shop was slammed during New Year's week. The repair was labor-heavy -- intake off, crossover pipe, seals, gaskets -- and they did it right. They quoted a fair price, and the final bill came in $400 under when they confirmed my intake didn't need to be replaced. They could have installed a new one and no one (especially me 1,200 miles from home) would have questioned it -- but they chose honesty instead. I've driven ~1,800 miles since -- CT to FL plus a show weekend -- and the repair has been flawless. Summit triaged the situation perfectly, respected my timeline, and earned my trust. Highly recommend. - John

Called and asked if they worked on Honda hybrid they said yes brought it in. They scanned it went…read moreover it called me back and told me they couldn't work on. It had to bring it to Honda. I told them that's.why I asked if they worked on Honda he said yeah we can't fix it. You'll have to bring it to the dealer It's $170 diagnostic fee so I dropped it off just to pay $170 for diagnostic fee that I couldn't even use so if you have a hybrid, bring it to the dealer because they don't work on them.

Hell froze over... I found an honest mechanic. I know, I know, I can't believe it either. So check…read morethis out... About a month ago our car battery died. We called AAA to give us a jump, and they ended up telling us the battery was pretty much shot, we needed a new one. They hooked up the new battery, and when they turned the car on, no radio. Just dead silence. There was power coming into the head unit, everything appeared to work, there was just no sound coming out to the speakers. By this point, the AAA guy had left. Great, now what. We called AAA back, they sent another guy out who couldn't figure it out either. It was a fiasco. So we filed a claim with AAA. AAA tells us to take it to a car audio place to get a diagnostic done and submit the claim (but no guarantee they would cover the costs). So we know they're pretty much going to find a way to blame us, and any event, we prepped to be paying out of pocket. We took it to 2 audio places, and they both concluded it was a blown amp... something about when they connected the battery, it blew the amp. Anyway, estimate averaged about $600. $600, and no guarantee that we'd be reimbursed... really sucks. So about a month later we come across Penfields. My wife decides "what the hell, we got nothing to lose". Enter Bob. Bob says "I don't think it's your amp." What's that Bob? Do tell... Bob thinks it's a problem when they connected the battery, and wants to "reboot" the radio. He disconnects the battery, reconnects it, turns the car on with a reset to the radio and POOF, radio works. Best part is, Bob tells my wife "you don't owe me anything... I'm just here to help people". My father always used to say "Son, there's only 2 people that any man can't live without.... A good tailor, and an good, honest auto mechanic." I'm still looking for my tailor, but at least I found Bob.

Awesome professional service!!! The staff was friendly,…read moreknowledgeable and professional! Thank you

Did a great job, nice people, quality work, and they do what they say they're going to.read more

This company is top notch. They fixed front end damage to the point of perfection. I highly…read morerecommend this company

I recently brought my car to Knight Street Auto in Norwalk. Jimmy, the owner, was outstanding from…read morestart to finish. He was professional, knowledgeable, and took the time to explain every step of the repair process, including my insurance claim and rental car setup with Enterprise. He kept me updated throughout the repair, answered all my questions, helped me obtain my police report, and made sure I felt informed and taken care of. The quality of the work was excellent, using genuine parts, and the team even touched up a few unrelated scratches as a courtesy. If you're looking for an honest, trustworthy, and experienced auto repair shop in Norwalk, I highly recommend Knight Street Auto. Jimmy and his team provide exceptional customer service and quality work.

Having an accident is horrible experience. Having a body…read moreshop that handles everything makes the experience a little easier to handle.

Wow, this place is a rare gem these days! Excellent work, Super customer service, Reasonable…read moreprices. I've seldom seen all three at the same auto repair shop. Love the fact that I can drop off the car in the early morning and chat with staff while the car is repaired. The waiting room is clean and quiet. Plus no upselling or grief when I need to do a repair in stages. Instead, Brian offers common sense solutions and great alternatives to solve an issue. Brian is pleasure to work with and patient with my less than knowlegeable questions :-) He walks you through the whole repair if you have questions. After another local repair shop failed twice to complete repairs without breaking other systems and costing me more money, I went looking for a better place. This is it! So nice to be able to trust a mechanic to do a great job! I read over some of the other reviews and the "one stars" are totally out of character for Brian and I suspect they are bogus. Another great experience I had with Hansen Auto Body & Automotive was when I recently needed the exhaust system repaired. Brian doesn't offer the specific work I needed, so he sent me to "Yankee Discount Muffler" nearby. Another great place that did excellent work and more than reasonable. Thank you Brian!

Very good service and responsive customer care i been going to Brian for the last 20 years and…read morealways have a positive outlook

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.

brought our Subaru Impreza for a check before driving cross country. They were fast , efficient ,…read more and honest with honest pricing. Highly recommend !

I was referred to Maier's after a Volvo dealership quoted us over $10,000 in "needed" repairs. The…read morefriend said, "let Kevin and Rob take a look. They're so good and honest, they'll tell you exactly what your car needs". That was proven to be true and I haven't brought any of my family's three cars anywhere since. So, five words for Maiers: Honesty, Integrity, Experienced, Reasonably Priced. Go figure! I refer as many people as I can to Maiers!

When I owned Saab's this was my go to place for repairs. They are not the cheapest, but they are…read moretrustworthy and will work with you to find the best solution. I've sold my Saab's and now own super reliable Hondas but if I went back to owning a European automobile I wouldn't hesitate to use them again.

They have lost their way. Been a customer over a decade and though they are expensive they gave…read moredone good work. Easily spent over 10k with this business. Have an older Audi A8L and Cayenne. Brought the Audi in for an oil change and another piece of work that that I was quoted between $600 and $700. I mentioned a faint smell of antifreeze and I told them which they should already kjnow this car has a close looped Antifreeze system. They said they would put a $25 liquid in to look for an plus leaks which I was fine with. I go to pick up my car and Derek presents me a bill for $992.97. I tell him thats not what I was quoted. He says he doesn't know , mumbles something about mechanic time and the guy I spoke to is at lunch. You want me to wait? My wife has dropped me off and Im stuck so I pay the bill. Multiple times since that they have texted me to see how the car is running and Ive asked them to address this issue. RADIO SILENCE. Its a shame that you would burn a 10 year relationship over $300. Reading the other negative reviews it seems this is the way they run their business. Obviously I will no longer be a customer. I found them through a friends referral and that's how businesses like this grow. They've forgotten this and now Ive gone back to my network and have two more referrals. Really really dumb ownership at this place . Two new foreign car repair shops Ive been referred to but havent used yet . https://helmutsfcs.com/ and A&F Mohegan in Shelton