Another great experience! I had a check engine light come on regarding MAP sensor and the fuel…read moremixture being unbalanced. Vaelton got my car back up and running with great customer service he showed me the origin of my problem and fixed it all same day! Installed new air injection pump and the check engine light is gone. Thank you again for another job well done.

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

On vacation from California and alternator failed. They were able to take me right away and fixed…read morethe problem. Lifetime nationwide warranty on the alternator is a great plus. They even gave me a loaner while my car was being repaired. Thanks Jim and Bill!

We took our car in for repair, and received a dirty loaner car from Meineke in Meridian. Later that…read morenight, I was looking for a place to put my purse when I found an empty beer can in the car. I called them the next day to tell them, and Jim denied any responsibility, telling me it was the fault of the past customers. When I told Jim it was illegal to drive around with an open container, he said no it wasn't, citing that people recycle aluminum cans all the time. That was a lie, since the open container (which I discarded) was in the front middle console. He treated me very rudely, said he was not going to adjust anything on the bill, that the dirty car with the beer can was not the fault of Meineke. They made sure to remind us over and over to fill up the tank, though. I politely said Thank you and hung up. Jim then proceeded to call my husband and yell at him, hardly letting my husband speak, yelling that he was not going to adjust our bill at all, that the dirty car with the beer can was not Meineke's responsibility whatsoever. I was to return the car at noon, but because Jim was so rude and unprofessional, I decided to wait for my husband to get off work before returning the loaner. Candiace was the only saving grace at this Meineke location. Because Jim apparently has a history of deceitful and abusive behavior, we will most definitely NOT be returning to this Meineke. There is no point in contacting anyone to "make this right", since he has been treating customers like this for a long time now. Meineke obviously has no interest in correcting Jim or retaining customers at this location.

They got me in on a Sunday and repaired my tire within an hour. Top notch quality at a reasonable…read moreprice.

Brought in my Audi to put some new wheels on and they guys there are great but I always check my…read moretire pressures after I go to shops and 3 of them were at 44psi which is the correct pressure but the last one was at 65!!! I'm very happy the tire didn't blow up on me damn.

Jacob was very helpful and kind. Couldn't find out how to give feedback on the official website so…read morefigured I would here. Thanks for the help!

Stopped in for a quick air check and was promptly greeted by Joseph. Thought it might be a bad TPMS…read moresensor in our sedan but Joseph checked all 4 tires and reported on the air pressure reading for each tire and inquired as to whether our vehicle had a TPMS reset button (it did not), offering to reset it. We drove straight there from Commercial Tire (about 5 minutes away), also in Nampa. We pulled up at Commercial Tire and were completely ignored for 5 minutes before I got out of my car and asked for help, asking if one of their techs to please check our tires. We were told to wait over by one of the bays were two techs walked back-and-forth a few times, where we were also ignored. We finally left after 10 minutes of waiting with no acknowledgment or service and made our way over to Les Schwab. It was a night and day difference in service and courtesy.

Update: As one could view, I was offered an email address to…read morereach out to which I did... I did not hear back from anybody, however... I reached out to my credit card company who also spoke with Christian brothers and they reverse the charge. Christian Brothers advertises free estimates. So don't make the mistake I made, if you know what the problem is, ask them to give you a quote you don't have to take your car over there for that estimate. I am bummed they didn't come to this conclusion before I left their shop, and that they were willing to charge me almost $200 for giving me an estimate in the first place, but I am very grateful that they decided to do the right thing... I thought you should know.

Charged me for an air conditioning diag and sent me to dealer anyway. Joke! Will not recommendread more

Dan is an honest mechanic who stands behind his work. Support Star Tire & Automotive!read more

I really wanted to like this place. I think it has been in Star a long time and is generally well…read morereviewed. Unfortunately, my experience was disappointing. Found a nail in my wife's driver side rear tire this morning around 9, a slow leak at 26 psi for a 32 psi tire. Called around and found a few places that could do the repair today. Two were in Star, and one of them wouldn't be able to repair the tire until 3 or 4 pm. The guy at Star Tire said I could bring the car over right away and they could take care of me. We dropped the car before 10 am. The gentleman said the car should be ready around 11:30 am. That was fine with us, as we had the other car. We were told that we would be called when the car was ready. We had not received a call by 2 pm and we were out doing an errand so we dropped by. The same gentleman told me that they had tried two prior repairs of the tire, but leaking persisted. They were on their third try. I've never had a flat take three attempts to repair. We were told the car would be ready shortly. We decided to wait in the car. The repair was completed within about 10 minutes, we paid, and were preparing to leave. Dan, who I believe is the owner, told us to check and make sure that the key was in the car. It wasn't. Went back in and had to wait another 5 minutes because they didn't know where the key was. It was eventually found and we were on our way. 3 hours after we were told the car would be ready. I appreciate that they were able to take care of my car today. Everyone is nice here, and they seem to do a good business. As I said, they are well reviewed. We just moved to Star in June and I am looking for an auto shop to take care of the maintenance and repair of both our vehicles. Unfortunately, after this experience with ST&A, I'll be looking elsewhere.

Oh my goodness, I am BEYOND pleased with my experience today at Western Auto Service!!…read more I will start and end by sharing my interaction(s) with Jacqueline, my service advisor. I scheduled my appointment over the phone and Jacqueline was so kind, positive, and professional. She is very knowledgeable while at the same time, so easy to communicate with. Upon arrival today, Jacqueline greeted me by my name, was incredibly engaging, and took charge to get my service done! My technician was amazing! He was as fast and efficient, while taking the time to answer my questions. The waiting area and office is inviting and comfortable, complete with a beautiful array of snacks, cold bottled water, and a Keurig with all the fixings. My wait was short and the price was beyond reasonable given the service I was provided. I had the pleasure of seeing Alex again, one of the owners (husband:), which was lovely. Upon departure, Jacqueline bid me goodbye warmly, making me even more certain that I will be returning for all of my vehicle maintenance and repairs!

Had my transmission serviced. Chris did a great job and then inspected my entire vehicle for any…read morefuture issues. He then gave me a write up and the cost for several other minor maintence items to take care of. Thank You!!!

I moved here to Meridian a few years back and had yet to find a good automotive repair facility…read morethat does not try to take advantage of me or my wife if she takes a vehicle in by herself. I had a spectacular experience at Meridian Automotive and truly felt I have found a team I trust for my automotive repairs going forward. My wife and I both drive fairly new vehicles and mine has just ended its dealership warranty of 3yr/36,000 miles. I wanted to get a 2nd opinion prior to my warranty expiring so I took the vehicle in for a complete look over. I could not have been happier with the results. My inspection came with a full color detailed report that they both printed and texted me. It even came with photos and descriptions of what those photos were because to be honest I have no idea what I was looking at until I read the description. They ended up catching something the dealership either completely ignored or just simply missed but either way I'm happy to have caught it early. I truly have found my home should I need any future repairs and these guys will even be taking care of the simple things like my oil changes, tires, ect. There were a few additional things I liked about this place too! -3yr/36,000 mile Warranties on most repairs -Free roadside assistance after repairs for a year -Extremely friendly staff. Shout out to Mike! -Tow-Service (Knock on Wood I don't need it ever but its good to have!) -Comfortable waiting room -Very clean shop 5/5 Would Recommend!

Brought a block with parts available to rebuild a motor. I was given a modest estimate by John (the…read moreformer owner) I agreed. I had $3k in credit for parts ordered but once the work was to be done the estimate jumped to $5k. WTF! Brought to a friend in nampa that has a speed shop that won't pull thr bait and switch. Never again!! Tried to fix issue then (2 years ago) and was told to come down and talk to a couple guys which I did. When I tried to contact who spoke to I was told both of them were on vacation for 2 weeks! Not my way of doing business