I have never seen any business, willingly chase away a customer who was ready to spend a couple of thousand dollars, at their establishment.
I walked in and asked for a tire rotation and brake inspection, since the car would be on the rack.
I was notified, that since my tire tread was so low, that they would not remove the tires to inspect the brakes. I questioned, how was I supposed to get them to inspect my brakes, if they wouldn't remove the tire? I was pointed to some outright sales gimmick sign behind me, about tread depths, and if they rotated, or removed the wheels and put them back on, that they would be open to being sued should something go wrong.
I said, "yes that's a cute sign but there is no legal basis for believing that Commercial Tire would be liable if something failed, after.
The greed and corruption illustrated in the handling of something so simple, is amazing. I told the manager on schedule, that maybe some ignorant person would fall in line with this garbage he was spewing to me, but in actuality, the only illegal thing going on, in regards to me wanting a tire rotation and brake inspection, is the EXTORTION that they were attempting to perpetrate on me, and I'm a bit too up on laws and rights for them to be successful in duping me.
Why would I pay for new tires, when a smart individual would also like to know what other possible services, they might need, before committing to any costs or services? Commit to new tires, and then be held hostage for other services? Flat out illegal business practice.
I asked the manager why he would disregard a customer, especially one that gave CT all his business, and spout off some predatory and extortion based practice.
I would imagine that a Honda dealership, would be subject to the same legal exposure, should they inspect a car, it's tires and brakes, and put the tires back on, knowing that the tread was low, and the brakes needed work. That is exactly what happened, just the day before. I explained this to the acting manager, and he was dead stuck on losing any possible brake maintenance money and a full set of new top of the line tires. He was ok with losing a 20 plus year customer, so I left without allowing CT to extort me.
I will never give CT my business again. I have never seen any business wish to practice extortion and predatory business practices and be fine with losing customers because of it.
I will seek to pass this practice, along to the Idaho AG's office and it may be better to let their employees understand, what is actual law, and what are sales points and gimmicks.
BTW, I have had CT, on numerous occasions, repair tires with nails in them, that were below recommended tread depth tolerances, and had them put air in those same exact tires.
If CT wishes to spout some BS about USDOT, when USDOT has absolutely NO legal jurisdiction over anything, due to recent SCOTUS rulings, then that is a really bad business model to follow.
I understand the manager was simply doing his job, and that type of attitude and mindset, has proven to be devastating to many a business. He is poorly trained, unless CT really does support extortion.
What a shame, but I don't do business with criminals. read more