AVOID this location of Firestone.Generally I have had good experience at Austin Firestone locations but at this location, it's all about trying to rip off the customer. I gave them a chance two times and both times I have had bad experience with the oil change. After the first oil change my car was leaking oil! They said they had nothing to do with it. Second time I had my oil change, I don't think they checked anything. My car ran out of steering fluid (Even Walmart checks steering fluid at oil change). For the higher price they charge, you would expect they do a good job. I honestly don't even think they actually put Synthetic when you ask for it and pay more. Shame on Firestone at Quinlan. Stop scamming Steiner residents. read more

I do NOT recommend the Firestone in Steiner. We've been going there for oil changes but will not return. A few months ago they told my husband he needed a new battery. He took it back to the place he had purchased the battery a year before and nothing was wrong with it at all. Then I took my car for an oil change a few days ago and they tried to charge me close to $400 to replace the coolant housing, which I had replaced at the dealership a few months ago! I took it to the dealership and there's nothing wrong with it! It makes me mad that car shops will lie to make money! Such a waste of my time driving all over town, getting a rental car while the dealership checks something that isn't broken!!! read more

I wanted a specific set of tires (Yokohama) for some new racing wheels I bought. I thought Firestone only sold Firestone, but I called anyway since they are in my neighborhood and spoke with a guy named Ed. Not only was he able to get the Yokohama tires there next day, but he also had the best price of anyone I called in town. Service was excellent and there was not a single smudge or scratch on my new wheels after installation. I highly recommend this place. read more

Extremely disappointed with this Firestone location. My wife had taken her car in for an oil change, which afterwards the salesman informed her that the cabin filter needed replacement, she said no thanks knowing that I had just replaced it just two weeks before she brought the car in. Forward 2 months, had a tire issue, had Firestone look and repair the tire and again the salesperson informed my wife that the cabin filter needed replacement again her answer was no thanks. I decided to check the cabin filter when she came home and found the filter to be as clean as the day I put it in. It's one thing to try and sell her on a filter replacement but another if the repair folks don't even bother checking to see if it actually needs replacement...I'm very disappointed that Firestone would try and sell her something which did not require replacing . I will not use their services again. read more

I've been a customer of Firestone for several years. I used to frequent their Oak Hill location. When Ed, the managing partner at that location, was moved to Steiner Ranch, I followed him. I have been impressed with his honesty and fairness, and have had very good experiences when purchasing tires for several of my vehicles, as well as repair work. I have always been treated fairly, and have confidence that I'm not being taken advantage of . Its nice to have an auto repair place you can take your vehicles to with confidence. The newer location in Steiner is nice..... Now only if they would serve Starbucks coffee!!....... read more

Just got a set of (4) Firestone Destination LE2 Tires for my Chevy truck. I am happy! Carter mounted and installed the set in less than hour! Superior work and One of the smoothest rides ever in over 40 years of driving. Nice Look, Very Deep Tread, High quality, Fair Value with solid work from friendly staff. Steiner Ranch Firestone-Earns my 5 Stars!! Thanks Carter! read more

I would highly recommend this location and I wasn't even a customer there...I brought my Tahoe in to have a light replaced. They informed me that they way Chevy designed it, they would have to remove the entire front panel to get to the light and that it would be about $105 for the labor. BUT the light is not needed for inspection purposes so I may not even want to worry about it. Another company could have not told me that and just charged me the $105 but Firestone did the right thing. By "losing a customer" at that visit, they have actually gained a loyal customer. Bravo! read more

I brought my car in the other day for a check of some sounds the car was making. Bret and Armando were extremely helpful, very knowledgeable and very respectful and courteous!! They were very quick to have my car looked at and explained to me very clearly what the issues were with my vehicle. Excellent customer service is very hard to come by nowadays and these two gentlemen surely exceeded my expectations and should be recognized for their strong abilities in providing exemplary customer service!!!! read more

thanks Ed for taking care of my loved prius - my factory brand warranty had run out four days before (of course), but he helped so much - he gave service with a smile. Hard to find car people to trust. read more

Ed and team do a phenomenal job! They're always busy, but I know why - great work and service! I've taken all my vehicles here for general maintenance and beyond. The prices are reasonable and any time I have a question or they notice something proactively, they've always taken the time to explain every detail and provide assurance in the work and or repairs being performed. I have also brought in some classic cars which you can't just plug them in to a computer to determine what's wrong. They've been extremely knowledgeable and quickly been able to troubleshoot, diagnose and resolve several carburetor and ignition issues. Ed is like an automotive Google! Someone needs to figure out how to extract all that knowledge in case he ever gets hit by a bus. I definitely recommend Ed and has team! read more

Called in and made an appointment to get a lifetime alignment after replacing my front lower ball joints. Waited an hour in the waiting room while my car sat parked in the parking lot. After an hour, I asked if they were going to start working on my car soon and they said it might be a little while because they are busy and I should call and make an appointment for faster service. I informed him once again that I had made an appointment over the phone earlier that day and he said he would check on my car. About 2 minutes later, they pulled my car into the alignment bay. After about 15 minutes the employee came to show me the results of my alignment and said that they could not correct the positive camber on one side because it was an older vehicle and the body was out of shape from years of driving. He suggested I rotate my front tires every 2000 miles to compensate for the misalignment. The toe adjustment was corrected on both wheels, but the camber was the same on one side and 1/10th of a percent on the other side. I went home and check the suspension for any suspect parts that could be causing my poor alignment and found nothing. Over the past 3 months, the car started pulling to the side more and the wheels started shaking. I thought if I replaced the top strut mounts with adjustable camber plates, then maybe I could get some more negative camber to correct the issue. As I was dismounting the lower strut mounts to install the new camber plates, I unbolted the lower strut mounts and decided to play with the adjustment to see if I could get it to fullest negative camber. I had marked my strut mounting bolts before doing the ball joints as to not affect the alignment and I noticed that they were both in the same position I had marked previously. I loosened both nuts and turned the camber bolt to see if I could get any more negative camber. The adjustment was all the way at the positive camber adjustment, so I adjusted it 180 degrees into the negative camber position. My car is no longer out of alignment, but one of the front tires is totally bald on one side and the rest of the tires are at about 70% tread. This is unacceptable that the camber wasn't touched at all and that was the sole reason I brought the vehicle in initially. I feel it is also worth mentioning that the previous owner had a lifetime alignment done at a Firestone near San Antonio before and this was the same adjustment that I marked before I replaced the ball joints. He had new tires installed at the time of the alignment too, so I'm wondering if he had the same issue as me. I cannot say for sure, but is seems worth mentioning for this review. If I wanted such poor service, I would have done it lazily myself on my steep driveway with a scissor jack and the tire under the car in case it fell of the jack. That only took me 15 minutes and the car tracks almost perfect. I suspect it is not perfect because of the unevenly worn tire. Next time, I will just do alignments at home and make small adjustments as needed. Sound tedious, but it pales in comparison to sitting in a waiting room for two hours and getting charged over two hundred twelve dollars for a toe adjustment. I feel as if I got swindled. read more

I had my 98 Chevy Silverado 1500 towed in from the Northcross Firestone location because the 620 location had the appropriate diagnostics machine to diagnose why my truck was turning over but not staying started. After about two weeks of everyone being totally dumbfounded, it was finally discovered that my truck had a bad "passlock module". Well, there were none to be found in North America and we were waiting on GM to actually remanufacture the part (as they had stopped manufacturing them awhile back). They guys put up with me calling all the time and a part was finally located and installed. I brought my truck in on November 7th and finally got it back at the very end of December. The guys worked hard to get me fixed and out of the shop. I'm just glad we found the part BEFORE the January 11th production date from GM (which was originally December 16th). Thanks Jordan, Joey, etc..... I'll be coming back to y'all in the future. read more