Nick is awesome. Fixed it, cleaned it, and made sure everything worked before he left. Thanks

I've been working through a reoccurring issue with a fireplace and Scorpio with fireside home solutions has been going above and beyond to help support me. Some of the best customer service I've dealt with and any industry. read more

Headline: Avoid Fireside Home Solutions: Months of Gas Leaks, Broken Parts, and Headaches My gas fireplace plagued me with a nightmare scenario for over a year due to Fireside Home Solutions' inability to fix the problem. PSE initially identified a gas leak, and upon arrival, Fireside made things worse. They rendered the blower inoperable by breaking its circuit, while the gas leak persisted despite their "repair." (Blower never repaired). During a subsequent visit, the technician even admitted to breaking a connector, further adding to the growing list of problems. After months of delays and unaddressed issues, Fireside wanted to charge me for the replacement part related to the gas leak their technician damaged! Finally, another "repair" resulted in... you guessed it... another gas leak just identified tonight. Weeks of noxious odor and debilitating headaches eventually led Puget Sound Energy to confirm the leak most likely stemmed from Fireside's most recent botched repair attempt Hundreds of dollars wasted, months of frustration, and ongoing gas leaks - that's the legacy Fireside Home Solutions left me with. Think twice before using Fireside. read more

We chose to contact Fireside in October when our pilot light unexpectedly went out because they had originally installed our fireplace. It took several calls, a voicemail, and more calls before someone even picked up the phone. The soonest a technician could come out was in November, over a month after our original call. I understand it's the beginning of winter, so we agreed to wait. They quoted us for the service, and gave us a list of items that were covered in that charge plus diagnostics. When the technician came out, he replaced the batteries in the ignitor box, then lit the pilot light with a lighter. When he flipped the switch and the fire wouldn't light, you could tell he was at a loss. He called his supervisor, and together they determined "it must be a gas valve". The tech didn't have the part in his truck, but it was at the warehouse. When I asked how long we'd have to wait for someone to come back out, he said we'd be at the top of the line (no more than a week) for another tech to come out because it's considered a follow-up appointment. He charged us at that time, and said the scheduler would reach out the following day. Fireside did not reach out to us at all to reschedule. After a week, we tried to contact them. It took myself and my partner over TEN calls to get a person on the phone again. When we finally did, they quoted us January 5th as the soonest they could get a senior technician to come out with a gas valve. What a joke. We declined to wait that long and asked for a refund as they pre-charged us for a service they didn't complete. Still waiting on a call back from the manager they promised would call us two weeks ago about that refund. We've reported them to our bank as well. To add, we ended up calling another company that came out 2 days after we called. We didn't need a new gas valve either, a small part of the pilot assembly was warped. The guy fixed it in 2 minutes and didn't even charge us. I would avoid Fireside at all costs, these people are frauds. read more

Nick was courteous and professional and did an awesome job. I really appreciate his communication about the work he did and the possible needs for next year's scheduled maintenance. Thank you for excellent service! read more

Purchased a fireplace from here and paid for a very pricey installation. Worst decision I could have made. We had someone out 5 times over the course of roughly a month to simply connect the fireplace and start it up. The latest visit ended up damaging the fireplace and left us missing a screw to hold on the screen. Read the other reviews and avoid this place at all costs. read more

We had our three fireplaces serviced by this company two years ago. It was time for another service as one of our fireplaces was acting up. We sent them an email and asked them to schedule an appointment. They were responsive and came back with a date of about two months out, which is normal in this economy. Then they came back and said they would have to charge us a trip fee of $225. They are in Bellevue we are in Snoqualmie, which is only a 15 mile drive. $225 trip fee for 15 miles? I think they're out of their minds. Also, they did not charge that two years ago when we had our fireplaces serviced by them. We are very disappointed. read more

We ordered a fireplace that was in stock (we made sure we chose a fireplace that was in stock to avoid delays) when we ordered it. It was partially delivered three weeks after the order - this completely delayed our remodeling project by 3 weeks, with all the inconveniences this implies. My contractor was able to finish the remodeling project leaving a hole on the wall for 2 weeks when Fireside finally decided to come. When I spoke to the person installing telling how relieved i was for finally have the project completed, he asked how long were you waiting? I responded about 1 month, he said consider yourself lucky, there is people waiting for 6 months for their projects to be complete. After the installer left, I was left with the surprise that the project was not completed. They "forgot" parts. The response from Ryan Heat to our contractor was "Sorry the part (part 1) did not go out on the last trip" , "I am not sure why it (the other part 2) wasn't there with the rest of the kit" with they finally saying "I completely understand the frustration on the customer's side" Besides "not being sure" or "being sorry parts in stock are not delivered" this company has a terrible customer service. We called their number of times to talk with Ryan or Josh, they never pick up, they never call back, they are only communicating to our contractor at this point. The fireplace is new and so far is not what we were expecting with very tiny flames, different from what they show in their exhibit room in Bellevue. On top, i smell some gas when I turn on, I am hoping there are no leaks. I read another review where they say the company left leaks. Bad experience so far. read more

Val was out to perform an annual service on our Fireplace. It was working fine but gas fireplaces she\ould be serviced from time to time. Scheduling was easy, communication was excellent. Val showed up on time, was extremely knowledgable, very curteous. and did an outstanding job. This fireplace now looks just like new. Thank you Fireside Home Solutions for an excellent job!! read more

The problem with Fireside is more with the service than the sale. They carry great brands, but when they break (which they will), the fireplaces are complex to fix and they are routinely several weeks, or months, out from making repairs. Other repair shops have refused to work on these brands because they are so complicated. I would recommend finding a retailer where where you know they will stand behind the products they sell. read more

I had a terrific experience at Fireside Home Solutions. Jim A took care of me. He immediately diagnosed the problem with our gas insert. The solution he proposed worked immediately. He found the solution after I had been to two other accredited installers who didn't have a clue. He was great!!! read more

1. Super rude staff in the Bellevue showroom. 2. I was asked to visit the showroom but then I was told it's by appointment only. 3. No price was discussed for any product and was continuously directed to another person for pricing info which does not seem straightforward to me. read more

Service, scheduling, price, and communication have all been outstanding. I will continue to use Fireside for maintenance and would buy an insert from them again in the future! Also, their showroom was one of the best one I'd seen. We recently bought a gas insert for our woodburning fireplace. I checked out all the Mendota dealers in the Seattle/Bellevue area and I'm glad we went with Fireside (Bellevue location). To be honest, I was initially concerned about the Yelp rating but I saw that the Google reviews were good, and I had been pleased with my experience with them thus far, so I felt confident moving forward, and I'm happy we did. The best part was the easy, fast scheduling. Other places had a much longer wait time, and we were hoping to enjoy our insert before Thanksgiving. They totally delivered! I only have a minor criticism and I am sharing so that others can learn from my experience--the installation team accidentally scratched our wood deck while using a ladder to access our chimney, but I am confident we can buff it out later. It is not a big deal to us but wanted to share here. read more

I would never do business with this company again. This is the second time they didn't show up and claimed they called. I never looked at their reviews until now and I wish I would have. Terrible company with terrible customer service and additionally they have no idea how to problem solve. read more

They were quick and prompt for repairing our fireplace and managed to come under what they had initially quoted us to fix it on the phone. We were having issues with our fireplace starting and they managed to not only fix that but close a big hole as well that was letting a huge draft in and make our twenty year old fireplace look like new! read more

We were told by several other fireplace companies that our fireplace would have to be replaced and the mantle destroyed to do so after the glass on our gas fireplace shattered. The quotes were over $4000. Fireside was able to replace the glass and fix the fireplace all for under $800. I highly recommend them! read more

Fireside Home Solutions - Our mantle is still intact. - Fireplace Services Near Me - Bellevue, Washington

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Our fireplace was installed in 2016. Worked very well for years, serviced once, then this year the fire began flickering off and on, so we scheduled service with Fireside. Utterly useless. The tech cleaned the window and the interior a bit, ran the fireplace and it worked ok for ten minutes, gave us a bill for nearly $400 after being in our house for 30 minutes tops. This is a terrible company. Try someone - anyone - else. read more

DO NOT USE THIS COMPANY !!!!We had a brand new house built , we were not even in our brand new home but a couple of weeks when fireside hooked up our fireplace incorrect or something failed. Our brand new home is now covered in soot. We have tried to be patient this happened early Decemeber . I keep getting strung along have gotten estitmates and every week its more waiting and nothing getting done. I have talked with a Keith on the phone and he was very sarcastic and acted like we are making a big deal over nothing . Just the starting bids to remove soot is 20K plus, this doesn't include repainting , cleaning our furniture or anything, Soot is nothing you ever want to deal with it is on EVERYTHING a fine black sticky dust,in closets on our clothes our food , it loves plastic ! I now during Covid have been not able to work , because it is making me sick and people are afraid it is covid Etc. So stressful Not to mention we lived in our last home 22 years had wood heat and thought this would be nice and less mess. WRONG! We saved for 22 years finally got in our new house purchased several very quality items Purple matteress 1400. Jura coffee maker 1200 and these are items that can't be cleaned and my new jura coffee maker is already flashing "new filter" , it probably won't last at this point, oh and its even in our fridge ALL over it . It is crazy and that worst part is they haven't even hired anyone to CLEAN it up !! The repair man was shocked and took dones of pictures and assured me that it would get fixed asap that was DEC 16th . and today i get that this Keith wants to come tomorrow to look at our fireplace no mention of getting clean up started ! UNbelievable !! So devestated . I am finally writing this review to save anyone else from this absolute devistation !! read more

DO NOT USE THESE PEOPLE! I called to get our 2 fireplaces serviced and the first available appointment was 1.5 months out. No problem, everyone is busy right now so that's understandable. Day of the appointment comes and no one shows, no one calls...nothing. Today I called to ask what happened and they said they called to confirm on the day and left a voicemail neither of which they actually did. The next appoint they offered is a over a month out. They are clearly not reliable and no one even bothered calling back to follow up that they missed the appointment. Don't waste your time with this outfit. read more

Buyer Beware !!! We would give them Zero star If we could find the option here. The business sold us two gas inserts last summer, we have no chance of using it until we move in Feb 21. Immediately, we found there is problem with one of gas insert leak out odors while using it, after several days of using, we are unable to get rid of odors. Their technician came to diagnose the issue, they claiming it is our chimney cause it not their products , materials or installation. So they asked us to do professional chimney clean, we did but it did not help, they later said it needs another chimney clean or 2 month of burning to resolve the problem. We knew it is impossible to get rid of odor even if we do another chimney clean or turning on the gas insert for two months during this hot weather. Strong Odor produced by gas insert cause us to vent it after every try. I don't think we can use it while we are living in the house. Our warranty is expiring in a month. We request them to return and refund since they can not get it fixed, they refused. Fireside used to be a good company 7 years ago when we first purchased one of gas insert from them, now we end up with a serval thousands dollar cost of gas insert that is unusable and sitting in garage uninstalled. And if you read carefully Fireside contract, they are basically not guaranteeing anything and not responsible for problems. read more

We bought an expensive Ortal fireplace. Fireside did not install the gas lines properly and we had to call PSE because there was a gas leak. It took over 6 months for Fireside to fix this. Every time you need a technician to come out it takes several months to book a new appointment. In one case, the technician didn't have all the tools to fix the gas pipe. In another case, the technician discovered a new problem with one of the burners. He said Fireside would call us to schedule a follow-up but they did not. They never do. They'd rather not deal with your warranty problems. Our last appointment was in early November. They are telling me now that the next availability is January. Before my last visit, I ordered new logs which Fireside said they received in the warehouse. Then during the day of service, they said they couldn't locate the logs in the warehouse and tried to get me to reschedule, which means several months of delay. WARNING: DO NOT EXPECT ANY CUSTOMER SERVICE. I've never seen any company treat customers so poorly as Fireside. read more

The Bon Qui Qui skit on Mad TV was one of my favorite skits. In this skit, Bon Qui Qui deigned to provide customer service at her place of employment, King Burger. My amusement for this skit became my reality today when I regretfully stepped into Fireside Home Solutions. We had a few, simple questions regarding a fireplace. We approached an associate who clearly had better things to do than to spare us a few minutes of his precious time and who responded to every single one of our simple questions with, "You'll need to talk to the service department." This place was a waste of time. Perhaps they should take a lesson from Bon Qui Qui and change their motto to "Welcome to Fireside Home Solutions where we can do it your way. . . but don't get crazy." read more

Ugh. Service is terrible. I had an appointment on Monday afternoon for a warranty replacement. I waited all afternoon for them to show up. No one showed up or even called. I called them on Wednesday to ask what happened. They said they had changed my appointment to next week yet no one had called me. They then said I could have the 1st appointment from 8-10am on Friday. And so it is Friday and 10am has passed. I called and they said they did not have me as the 1st appointment but can come out between 11am-1pm. And so I sit here waiting for them to arrive. Will they show up? Just walk away.... read more

This time I should have took the advice of the other reviews. Long story short, after making a appointment to have a maintenance call on my gas insert the person called back and apologized that she booked me for the wrong day. I told her no problem and she rebooked me for today. Luckily, I reread the reviews about Fireside not calling to reconfirm the day before so I called them when they opened. Yup, once again I heard the "I apologize but your not scheduled for today". I'm going to wait a month and have Washington Energy Service do the job. .... And Fireside, please do not respond back with your standard response: We're sorry that you are unhappy with the service you have received. It is our utmost priority to meet your expectation and resolve this for you. Please check your inbox for the private message we have sent. We look forward to meeting your expectations read more

Very unfriendly people, they act and talk like you are not human. Been here to buy a fireplace got my questions answer in a very rude manner without any respect. Definitely not recommend them. Jus a wasting of time. read more

I had a very good experience with this company. They came very quickly and diagnosed my gas fireplace immediately. The technician was very knowledgeable and they did a really good job getting me up and running, cleaning everything, repainting the box. Great service and good prices. read more

Very unfriendly sales rep. Feels like they are unwilling to work directly with homeowners. I wonder why they bother opening a shop in a retail project if they just want to serve the contractors? read more

I would highly recommend this service. The technician that came to service our fireplace was wonderful. Very knowledgeable.

After receiving a quote for over one thousand dollars to rebuild our fireplace when it wouldn't light, we turned to Fireside Home Solutions. They quoted around $390 to clean the fireplace and hopefully get it working again. The guy came around yesterday and within 10 minutes had the pilot light lit. He was a good humored, helpful engineer who also taught us a lot about how the fireplace worked, cleaned it up so it looked brand new, and even added burning 'embers' that make the fireplace look even better (I'd never even heard these embers existed). In short, a helpful, honest, and extremely efficient company who I would recommend without reservation to anyone. You are brilliant and thanks so much for making my living room warm again! read more

Last year I used fireside home solutions to service the fireplace in the home I had just purchased. The tech did a great job and so I called again this year and scheduled an apt to have the gas fireplace. I scheduled the appt on Monday (note I told them that my fireplace and furnace where both not working and needed someone to come out and service asap). My appt was scheduled for a window of 2p-4pm today. I called them at 3:40pm because I had not heard from the service tech. They had an issue with the fireplace before me and I told them due to having no heat at all in my home I needed someone asap because my home is now at 54 degrees. The service receptionist called me back and informed me that they do not service my fireplace even though they serviced it last year. They said that the service tech serviced it last year because he was familiar with the fireplace and had worked on them before. They said that he told me that Fireside does not service them but he did not. I am very upset and have now been without any heat in my house since Saturday 12/9/17. Be very careful when using them. this is a very bad thing to happen when it is so cold outside. read more

I stopped in to their Kent showroom in late summer when we were looking into a fireplace insert. They were in the middle of tearing it down and moving to Auburn. We finally settled on another supplier and like anything today the excuses of supply and pandemic has delayed our installation into January. That's another review though and has nothing to do with Home Solutions. So since we are in this delay I thought I'd give Solutions a call and see it we could work have a back up plan should we cancel the other installation. I called their Auburn showroom, no answer. Well they don't open until 10 am. So I called a couple times after 10, no answer, no answer, no voicemail.......called again no answer. So I called the Bellevue store no answer, second call got voice mail. Improvement!! I called the Auburn store to again and decide to listen to the prompts, I chose 'hours and location'....got a voice that gave me directions to thier Kent Showroom, the noe they moved away from back last summer!!!!!!! Shouldn't that do it for you???? Why would you champion a store that can't change voicemail, can't answer the phone. One of their minions will now reply that customer service IS their foundation'!!!!!!!! Shi^ting me??? Please, please save your time. read more

I purchased x2 fireplace from Fireside Home Solutions. When one of the fireplaces broke down with 1 season of use, I contacted the customer service team for support. The experience is awful. They refuse to take responsibility for both parts and labor. They are a company which "DO NOT" stand behind the products they sell. So.. buyers beware! read more

They have a good selection of gas fireplaces and the installers were great. Friendly staff as well.

We were in the market for a Big Green Egg smoker, but we weren't sure what size we wanted to buy. So we decided that we should go see the XL and L BGE in person before making a decision. Being an avid Yelper, I looked up this place on Yelp and Google prior to going in. I wasn't impressed by the reviews. I called around, and they were the closest place that had the XL & L BGE in stock. I decided we should just stop by to just look at them here. We walked in, and the only salesman was helping other customers. We walked past him, and we weren't acknowledged. Not a big deal; he was busy with customers. So we walked around the store to look at the eggs and accessories. After we were done looking, we sat down, and waited for about another 5 minutes before being greeted. Again, not a big deal. We started inquiring about egg prices and tables. Rob, the salesman, informed us that the XL marbled top table and the L table were the same price since they were basically the same table with a bigger hole cut out. He also informed us that some people had difficulty with keeping a steady temperature with the XL egg vs the L egg. So we decided to leave and do some more research before making a decision. Fast forward a week, and we were in the Tukwila area checking out the BGE at a different store for another inquiry. We asked about their prices, and they said the XL marbled top table was almost $200 over the price we were quoted at Fireside. We asked if they could match that price, and they said no. I wondered if we were misquoted on that table price. I called Fireside to verify the misquote, and sure enough, it was. I asked if they would honor the quoted price, and they said they would. Fair enough. Because of them honoring this price, I decided to go with them. That was a mistake of EPIC proportions. When I called on a Tuesday to ask how long it would take to deliver it, they said they could get it there by Thursday if we placed the order by Wednesday morning. Granted, I wasn't able to place the order by Wednesday since my dude was still trying to decide on XL vs L. I ended up placing the order for an XL on Thursday. I received an email 2 days later saying it would be delivered by Wednesday. What? I asked if they could speed up delivery, and they said they would try. So this thing shows up on Wednesday, and they just plopped the boxes on our deck. My dude asked "Umm, aren't you going to assemble it?" They said "We weren't told we were going to assemble it. Did you pay for assembly?" Heh, no, I wasn't told about an assembly fee. I called the office to inquire about the assembly issue. I looked all over the contract, and it mentioned "Installation must be ..." Little did I know there was a check-box for installation that wasn't checked. Sigh. They didn't even MENTION assembly fees for it when I placed the order! Apparently when they asked Rob if they were to assemble it, he told his office it wasn't for assembly! I asked if they did free delivery, and he missed his big chance to up-sell assembly. I have a bad back, and there's no WAY my dude could put together that thing by himself! After telling them they can either come out and assemble it or they can come out and pick it up for a return, they agreed to assemble it. They spent ~2 hrs putting together the table & BGE. My dude went outside to check on how they were doing, and he saw that they had delivered the wrong table! UGH! When he told them it was the wrong table top, they said they would deliver the other tabletop next week. My dude told them "Alright then. I'm cooking on this thing this weekend." Their response? "We'll get you a new tabletop this afternoon." We were getting ready to cook on it, and we noticed the egg was just sitting on the wood table directly. Let's think about this: hot ceramic, hot coals, on wood ... that kindles. Hmm. After doing some research, sure enough, not only would that void our warranty on our BGE if we cooked w/it directly on the wood, but it would have set our table, deck, and *house* on FIRE! Considering we would have put a brisket on the grill overnight for 16 hours, this could have been a disaster of EPIC proportions! Never ONCE did they explain "You might want to put something underneath that egg": not during the sales pitch, nor during the 2 hours they spent putting the table together and putting the egg DIRECTLY ONTO the wood, and certainly not during the time they spent taking the egg apart and putting it back together when they replaced the tabletop. We've had to painstakingly take the BGE apart to put a spacer underneath it. I didn't tell them to come pick up their product (since they did not deserve my patronage) simply because I know it would have been a major hassle to get the egg back to them, and I'm sure they would have tried to charge us some MORE fees. Do NOT give them your patronage. Almost setting my house on fire = kind of a big fricking problem. read more

Buyers beware of this company. I had 3 fireplaces installed so not a small job. I called them about fireplaces when I had to install the batteries in case there was power failure. In that process I found out that the installation was not done correctly. Very poor customer service and it was obvious that they didn't care about me after getting their money. The minimum they would 'charge' to come take a look at their own work was $300 plus tax. They also told me that they will see how they can look at my issue and get back to me. Nobody followed up and I didn't feel like calling them 4th time. I found out that wires were not plugged in properly and screws were missing. I got another fireplace servicing company come and fix it. Would never do business with them. read more

Once we made the decision to replace the fireplace in our family room, we contacted 4 vendors expert in their field for information on product specifications and installation. Out of the 4 vendors only one surfaced to the top as an expert with detailed knowledge of their product lines, manufacturing clearances and potential installation challenges we were facing. We met Cory DuPuy when we visited Fireside Hearth and Home's show room in Bellevue. Cory is an extraordinary sales person with extensive product and installation knowledge plus he has an incredible personality and customer centric/customer satisfaction attitude. Every step along the way he was clear in his communication he wanted us to be happy. Cory guided us through the fireplace selection process giving product recommendations for the room; worked with our designer to make sure her expectation were met and showed her 'he cared'; was at our house with his installation team making sure they understood what he wanted done; and he thoroughly followed up after the project was completed to make sure we were happy with the end result. All the professionals we worked with at Fireside Hearth and Home (Cory plus his installation team) have a customer centric attitude. Everyone's focus was on our happiness and total satisfaction and having a finished product we would be happy with for many years to come. We highly recommend Fireside Hearth and Home and working with Cory DuPuy. He is the 'best of the best' in his industry and you can count on a prompt response, a caring attitude, and total customer satisfaction. read more

I wonder how they're still in business. They claim their showroom is open from 10:00 - 5:00 Monday thru Friday. I stopped by there after work yesterday (3:30) and the doors were locked...but the "OPEN" sign was on. So I went to my car and called and got the answering machine. I'd be crazy to give this company any business. read more

I waited for a long one and nobody even acknowledged that I was there. I was ready to to buy 2 fireplaces but took my business elsewhere. The folks at Sutter Home and Hearth in Seattle were much more friendly. read more

I had fireside install a heating and AC unit in my house after a fire. The installation process went smoothly. They were clear that they offered a warranty and service calls in case the unit breaks down. Well it broke down. Their service dept only returns calls it seems. It took 6 hours for a return call on a weekday. The earliest scheduled availability was over two weeks away. Which is not acceptable for a heating/AC unit. Maybe it is because it is under warranty. I feel they don't care beyond collecting the profitable money upfront and then to hell with the service obligations. Othe heating and AC companies could both do a call one business day later, Bob's Heating and PPS. read more

We´ve been waiting for 10 days to get a quote to repair our garage door.