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    Emerald State

    3.9 (22 reviews)
    Open Open 24 hours

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    Response time

    3 hours

    Response rate

    100%

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    Services - Emerald State

    Gutter installation

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    Reviews With Photos

    James R.

    own a beautiful home in Issaquah - better known as "The Castle House" on Issaquah Hobart Rd SE. It is a 35 year old house that unfortunately has a roof leak. My wife contacted Emerald State and our fast talking sales person, with a good personality, convinced me that the roof is not the problem. Jim Oakley said it's the chimney. Well, suffice it to say, after I signed the estimate in June 2024 and provided a large down payment, Emerald State did everything but fix my roof leak. All while now making my chimney look different than the rest of my house. Jim Oakley stopped communicating with us late September 2024 when I informed him that the new drywall repair completed three days earlier is still leaking. I was now on my own with water still coming into my home until I found two contractors (1) Alpine Roofing Care, inc., and (2) Powers chimney and masonry. Both contracts confirmed that the roof is leaking, not the chimney, but I need to redo the chimney as it was not done properly. I plan to go to small claims court as the owner of Emerald State, Todd, is not willing to remedy the situation for me. I would not recommend Jim Oakley or Emerald State to do any roof or masonry repair if you want quality work performed.

    Windows and trim

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    6 months ago

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    Todd S.

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    4 months ago

    Great pricing and service! Roof turned out amazing!!! Thank you Jim and Team for a great experience on my roofing project!

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    Todd S.

    Thank you very much and it was great working with you !

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    1 year ago

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    Todd S.

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    2 years ago

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    2 years ago

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    Todd S.

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    2 years ago

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    Todd S.

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    2 years ago

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    1 year ago

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    Todd S.

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    6 years ago

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    Todd S.

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    3 years ago

    Jim is very knowledgeable about what he is doing. He is honest, trustworthy and warm hearted. I will get his service whenever I need it.

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    3 years ago

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    Todd S.

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    3 years ago

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    6 years ago

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    Todd S.

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    4 years ago

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    Todd S.

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    5 years ago

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    Todd S.

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    5 years ago

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    5 years ago

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    6 years ago

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    Todd S.

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    6 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    Review Highlights - Emerald State

    Jim is genuinely one of the most professional and trustworthy contractors I've ever worked with.

    Mentioned in 15 reviews

    Read more highlights

    Lake Washington Windows and Doors

    Lake Washington Windows and Doors

    4.5
    (140 reviews)

    I had several windows replaced in my condo earlier this week. Josue and Emilio did a fantastic…read morejob. Showed up on time. Did meticulous work. Cleaned up afterwards. 100% trustworthy. The manager, German, came by the week before to scout the location and ensure they had the right equipment to replace a specific window four stories high. He also showed up at the start of the job as well. I'm very pleased with the overall work and the communication throughout the process. Wouldn't hesitate to recommend these guys, especially German, Josue and Emilio.

    Horrible experience from start to finish. It seemed like the owner was more focused on automating…read morecustomer interactions with AI than on providing actual customer service. I ordered a single sliding glass door, and it took approximately 178 days--nearly six months--to have it correctly installed. The original installation included the wrong door, and the installers also damaged the fixed panel. What made the experience even more frustrating was the repeated failure to honor scheduled appointments. Multiple times, the company scheduled and confirmed service visits, only to never show up or communicate that they weren't coming. Each time, I had to move furniture, remove window coverings, clear access to the door, and rearrange my schedule, only to do it all over again for the next appointment. This level of service is simply unacceptable. If you're looking for Milgard products, I would recommend Sound View Windows or Lundgren Enterprises instead. Based on my experience, they offer much better customer service, often at the same or even a lower price.

    Kots Windows

    Kots Windows

    4.7
    (35 reviews)

    I reached out to Kot's after my contractor put cheap off the shelf windows in my addition, contrary…read moreto what I expressly said I wanted. My house had original 30 year-old Milgard window's and I prioritize quality over price. Oleg was able to get out to me right away, he sent me a quote and we initiated the order. When the windows arrived and weather permitted, his team came out to replace the cheap windows and slider my GC put in and they did a fantastic job. Everyone at Kot's was so great we requested a quote for replacing the rest of the windows in the original structure which were installed last week. The whole team was fantastic to work with from start to finish. I had a lot of quotes, some cheaper but none with the level of integrity and pride in their service that I found at Kot's. Thank you Oleg, Daniel, and the crew.

    I am writing this review as a prior Comercial construction manager and a guy who needed a window…read morereplaced. They were very responsive and communicative prior to the glass replacement. They were very honest, respectful and professional throughout all of our interactions, and they were on time and had the glass replaced with in the amount of time that they said it would take. They weren't the cheapest but very competitive. I am not only paying for a price of replacement glass but service as well, they are professional, responsive, honest and knowledgeable, and that's what I'm paying for. I will be keeping there number for future service and I recommend you do the same.

    FDC Glass Group

    FDC Glass Group

    4.7
    (12 reviews)

    Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

    Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

    GAB Construction

    GAB Construction

    5.0
    (14 reviews)

    GAB is great! They were the middle quote I received of 4. Mark was super easy to communicate with…read moreand very open to negotiation and discussion to make sure the project was going to contain every element I wanted and that the pricing was within my budget. Pricing was very competitive. Alex and his crew did a fantastic job installing my deck stairs and porch, they are beautifully done and very sturdy. Far better than what we had before. They were there within 2 days of hire and completed the work within 2 days. We told them not to paint but Alex threw in paint for just the cost of materials, which was nice. Although, I wish I had some say on the color since they didn't ask beforehand and I would have loved a natural stain instead. The crew was very kind, they'd even bring my packages into the garage for me and make sure to close the garage door when they were done. The work is sturdy, done right, and I feel confident will last. My only point of advice is to just be more mindful of the garden. I had just purchased and planted 6 new plants and had a succulent ground cover I had been working to grow out for years. It was all so trampled I thought maybe they had dug it out at first. It would have been nice to get warning so I could dig it up myself (since it was fresh planted) or for them to step around it. Overall, I'd definitely hire GAB again (and likely will to finish our deck soon) and will reccomend them to friends and family. They're responsive, quick, easy to communicate with, the work looks beautiful and done right, and the value for the price is terrific.

    Asked for bids from multiple contractors, and this contractor was able to come out same day. I talk…read moreto him on the phone and do measurements and give an estimate. I thought the estimate was fair and appropriate for the cost of the materials, the demo, and the labor. A lot of the other contractors were giving me ridiculously low bids, which I knew were shady and they hadn't measured the area. They came within a few days in same day. I had a new, completely rebuilt dock, which is fabulous. They kept the area clean while they were working, and I barely knew they were there, totally respectful. I am so happy to have my dock back so that I can play on the lake.

    Emerald State - roofing - Updated August 2026

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