Thank you for the excellent and prompt attention to my requests. Our unit works great and we are very happy with the installation. Louis and his team were able to get the job done within my budget, get the entire job permitted, all done within a timely manner, and the unit works great! Thank you for installing the fireplace, my family and I are very happy with the fireplace and how it turned out. read more

Fireplace Solutions The Chimney Sweeper - My new fireplace installed but they were not finished. - Chimney Sweeps Near Me - Van Nuys, California

Really disappointed in the service. Total lack of clear communication. Difficult to schedule with. Refused to finish the job that was paused due to an emergency despite the fact that the amount had been paid in full up front. Received rude and aggressive texts (yes i still have the receipts) from the staff and then I was ignored after trying to explain the situation. read more

They installed a modem see-through fireplace in the family room of LA residence to keep all of my family members warm in the cold weather. They showed up with the best equipment and manpower to handle this complex job efficiently in the competitively less price .I am fully satisfied with their performance and follow-ups!! read more

- Very easy to communicate with responsive staff. - Both my diagnostic and repair technicians where professional, thoughtful, courteous, and new exactly what to do. - Good paper-trail for invoicing and confirming bill payment. read more

They do NOT serve all of LA County. They do NOT serve Torrance. They are NOT local owned --- they are owned by a huge corporate giant and has receptionists that have no idea what they are doing. Wasted 5 hours of my time, texted them photos, waited on them -- just for them to say they cannot service my area. They could not tell me that when I first called? Shady as it gets, and obviously lies to get calls for their benefit and wastes people's time. Stay far away, very shady from the get go and you'll regret it. read more

Mind-blowing amazing dedication to the job and pristine results -- by Javier Gabriel of FS! He diligently worked all day bringing my condo up to speed after a faulty flu. The flu got fixed but the visuals are what I see. He painted my vaulted ceilings and mantle (which is also vaulted) as the issue was that the ceilings had smoke-stains from the flu issue. Request Javier by all means...he's like a wizard in leaving behind an impeccable job! The man is an artist and will barely accept the praise and compliments. He's also a joy to have in your home. Just try -- you'll see! read more

I had an appointment scheduled for a chimney repair estimate. An hour before the appointment, I got a text message confirmation of the appointment, which was good. I took the day off work and was home anyways, but the technician never showed. I called at the end of the day and they had said the technician had to cancel and leave for the week the night before and that they had left me a voicemail. I received no call, no voicemail, or any communication about the cancellation. I also still received a confirmation text an hour before the appointment. It didn't add up. They said they'd call me back to reschedule the following day, they never did. So I called the next day, they still were unable to reschedule. I gave them another week and a half, and called back, and was told again they could not reschedule. If they didn't want to take the job they should've told me that in the first place, I never seemed to be able to get a straight answer, and now it's almost winter and I'm running out of time to find somebody else and a month of this run around. Do yourself a favor and hire literally anyone else. read more

Needed fireplace repair, technician was sent out, attempted to light pilot, was unsuccessful, had no further solution. This "technician" did not get any further than I did. I did not need a pilot lighter, I needed a true fireplace technician who could provide a solution and repair the fireplace. read more

I am not a disgruntled person who leaves 1 star reviews. I am an honest, hard working person who was robbed by this company. I understand why they have a high rating - I would've given them 5 stars initially, until I realized they were frauds. I paid FS almost $4,000 to address issues identified in my home's inspection report, and it was seemingly done quickly and smoothly. Fast forward 1.5 years later when I'm selling my house, and the inspection report came back with all of the same issues -- proving that the work I paid for had not been done. There is no way I would have known this otherwise, I just put all of my trust in them. When I called FS to rectify this problem, they refused to do the work without charging me $2,800. For work that I had already paid for! I was being told that the CEO was dictating the pricing, yet I couldn't get him on the phone to speak with. I left numerous messages with their offsite coordinators (good luck trying to get in touch with their office - you never will!) and I'm still waiting for my call to be returned, a month later. I am disgusted by the way they run their business (if you can even call it that). Please be careful with who you trust. I urge you not to trust Fireplace Solutions. read more

I had recently renovated a house in Mar Vista with the fireplace being the last part to finish. I contacted a few companies including Fireplace Solutions and ended up choosing them for the job. Reza and Chad from Fireplace Solutions helped restore an old cracked chimney as well as order and size / install custom glass on the fireplace (including some block masonry work). They were excellent, quick, and clean given the amount of work that had to be completed. Also, i did get other quotes from two other companies in town and Fireplace Solutions was competitive as well as tried to solve my fireplace upgrade at a reasonable price with options. I feel they were communicative, helpful and Reza and Chad did a great job on chimney upgrade and custom glass install. read more

Fireplace Solutions The Chimney Sweeper - Custom glass install by Reza and Chad of Fireplace Solutions. Excellent work. - Chimney Sweeps Near Me - Van Nuys, California

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After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done! read more

This seems like maybe it's just a repairman referral service and not a real company? I explained what I needed for my gas fireplace then they asked for all my contact info and told me I'd receive a call back from a technician. Many hours later I got a text saying they don't do gas fireplaces. Seems like that could have been stated pretty easily in the first phone call so I could have moved on. Irritated I wasted a day waiting for this company to admit they couldn't do what I needed! read more

Tim and Sean were very professional, friendly, and left everything sparkling, not one speck of dust! The missing star regards management who does not provide their techs with estimates on the spot for required repairs or providing then with simple parts that could be fixed on the spot (in my case all I needed was a spark arrester screen) they advised me that their office would provide a proposal for required fixes. I now cannot use my fireplaces until I set up another appointment. This of course does not reflect on the techs' work. Thank you! read more

2.5 months later, they texted me back asking if I still need help.

Another year, Passed and with he stay at home order, safer to get the fireplace checked and taken care of. Fast , clean and efficient service, the additional work was done efficiently. Book early, the word of mouth keeps them busy already. Seed you next year for the annual clean up. read more

Fireplace Solutions did an AMAZING JOB on my fire pit. The pilot light mechanism was damaged by critters (Possum and raccoons), that roam my backyard in the middle of the night. One of them knocked off a cinder block, in the process! The fire pit was sourced directly to the gas line; with an electronic starter. (Clicker to turn on and off). Initially, I contacted a handyman. He took one look at the pile of parts, and never called me back!! My recommendation to you is, HIRE A PROFESSIONAL for your fireplace and fire pit needs. Fireplace Solutions had my fire pit repaired and working in less than 2 hours! Unfortunately, that fire pit was located at a house in Torrance that I recently sold. I've since relocated to Henderson, Nevada. I'm looking to building a fire pit in my new backyard. So, I hope to find the same high-quality workmanship and customer service here. read more

Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anything. There is a serious sense of snarkiness from the owner. He has a chip on his shoulder that he needs to get rid of if he is going to continue his fathers legacy. Update 6/26 They responded quicker to the reviews than to me directly. Their priorities are way out of wack. read more

Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning. read more

Feeling scammed.. Be sure to read all of the reviews! They seem to have a lot of 5 star reviews, but I had a terrible experience with this business and it seems there are quite a few others who have as well. Maybe some of the 5 star reviews are fake. I made an appointment to have them come to my house on 11/2/18. They gave me a four hour window (inconvenient, but seems like a standard in their industry, so no big deal). Anyways, the guy shows up and I show him the chimney and he takes a detailed look and goes ahead and starts cleaning it. After they had already cleaned it, they then decided to tell me that they realized my chimney had severe damage and was in desperate need of repair. I guess they only noticed that after they cleaned it??? So they tell me I still have to pay $160 and I reluctantly agreed. I paid $160 to have them clean a broken chimney. However, this is when things really got bad. After I pay $160, they promised they'd at least send a quote for the repairs. So get this.. I don't hear back until 11/15 (ALMOST 2 WEEKS LATER). And that's only because I emailed them. If I didn't reach out, who knows how long it would have taken to get my quote (which by the way was ludicrously expensive). Overall I feel very robbed by this business and i would suggest that you use another company for your fireplace and/or chimney needs. And to the owner on here responding to reviews (Louis P.). I don't care what snarky remarks you respond with. What you did to me was just poor business. Sincerely, One dissatisfied customer read more

Made an appointment and received confirmation of the appointment via text. I was given a four hour window for the appointment on a Saturday (a very busy day for me) and they didn't show up! I even tried to call to find out what happened and noone seemed to have an answer. My time is precious and I don't have four hours to waste waiting for a company to not honor their commitment (especially when they charge a $50 rescheduling fee). Quite hypocritical. No thank You! I will spend my money elsewhere. Frances read more

This company is one of the worst companies to work with. They are overpriced. Their work is NOT detailed oriented to say the least. All the workers are extremely rude, barely speak English and can not explain the steps of their work. Very messy and dirty work was done. I extremely regret choosing this company. Please, save your money and get your work done with reputable company that respects you and your money. read more

Tim came over in good time, called me30mins prior & already had shoe covers for our new beautiful floors! I'm so impressed ! They were professional, polite, explained all the details to me about our fireplace & were able to get up on our roof, which was four stories high! Our lovely fireplace is inspected in running order. Very happy I found you. read more

Fireplace Solutions The Chimney Sweeper - Chimney Sweeps Near Me - Van Nuys, California

Excellent service and they were able to fit us in during the busy holiday season. Our tech was extremely knowledgeable and kept everything clean, even cleaning the glass enclosure for our gas fireplace. He was able to diagnose the issue and fix it. I am very pleased with Fireplace Solutions and I would use them in the future if need be. Highly recommend this business! read more

After doing a rebuild on my chimney via LA City Inspection, I quickly learned that there are some people in the business who know what they're doing. And also know what it takes to get certain phases to pass through inspection. From prompt replies and courteous service, Isaac made us feel like we were in good hands. We'll definitely keep them top of mind next time we have any chimney or fireplace needs. read more

I contacted Fireplace solutions because I purchased a mid century modern home with a huge fireplace and needed it to be inspected. Sadly, they found LOTS wrong with my fireplace, but happily, they were able to provide the solutions to get my fireplace back into good working order. They wore masks as requested and they cleaned up their mess nicely. They were very proud of their work and said that it was the first time they had worked on a fireplace that size so they had needed to order some special parts before they came to repair it. A few weeks after the repair, I noticed that a small piece of the spark gate hardware was defective. So I contacted Fireplace solutions and sent them a picture of the defective hardware. They ordered a replacement and delivered it to me at no charge. I would recommend Fireplace solutions. They are good people and willing to work with you. I am looking forward to cooler weather so we can enjoy our now safe to use fireplace. read more

Denise was so helpful! She even answered all my questions after hours! I would highly recommend this company for anything fireplace related.

This company isn't reliable, very unprofessional, and unorganized. They will not return back my calls, emails, or text. It's been stressful and a huge inconvenience to get a technician to come out and start work after we received an approved work order (it's been over 2 months). The only reason why im forced to deal with such unproffesional company and staff it's because my company has a contract with them. Take my advice and warning and save yourself the hassle and head ache. read more

Warning! Do not use this company! Their business practices are deceptive and they do not complete the work! My MBR fireplace was not working and I had no logs or grate in my LR fireplace so I contracted with this company for over $3,300 in October of 2021 to convert my LR fireplace to "fire on ice" and repair the MBR fireplace. I paid a 10% deposit for them to start work. In December, they converted the LR fireplace. They did a good job with the living room but were unable to convert the MBR fireplace due to it not being the right type. I then paid another $2,200. I was told by the technician (Reza), that I needed an igniter module for the MBR fireplace. A month went by and I heard nothing. I called and they sent out a tech. He was unable to fix it. Another two weeks went by. Same tech comes out. Tries something else. Does not work. Several more weeks later, a different tech comes out. Tells me I need a different part. Ok. Company then charges my credit card the remaining $850 without my authorization claiming the job owe the quote is complete and then sends me another quote for an additional $1,000 in parts to fix the MBR fireplace that was supposed to be fixed as part of the first quote! The new quote does not even include labor! I am going with a different company. DO NOT HIRE FIREPLACE SOLUTIONS! read more

I had such a great experience with this company! The staff was so helpful and friendly on the phone. They had open a availability and I was able to schedule an appointment with ease. I'm very satisfied with their services and would highly recommend them to anyone. I will be using their services again :) read more

Awful professionalism. Rude, unorganized, uncommunicative. I was given a timeframe for an evaluation 10-2 on Thursday . I said I have an appointment at 1:30. So if they come after 1:15 I can't let them in. Ok they said. You'll probably be the first one so closer to 10 anyway. Ok great. Cut to the next day. I called at 10:40 and said I havent heard from your technician yet. I reminded them I only had until 1:15. He will be there. Got held up at another job. Ok. I call again at 12:45. They now need to reschedule me. They can't get a hold of the technician I assume. I reschedule for today (Wednesday) 6 days after original appointment. I'm told on the phone he will be here between 8-10. Probably 8 am because they screwed me the first time. 45 minutes later I get a call from the technician saying he's on his way and will be here in 20-30 minutes. WHAT?! They didn't tell the guy I rescheduled?! I tell him the situation. He says call the company to reschedule. Yeah I already did 45 minutes ago. Today. 9 am rolls around and I call the company. I havent heard anything. Is he still coming before 10? We have you down 8-12. That's not what I was told. I was told 8-10. Closer to 8. Well we only give 4 hour windows and you're no different than anybody else. But I was told something else!! And I called you and left a voicemail with these times. I didn't get a voicemail. I checked my phone after and there is NO VOICEMAIL! Which means she's lying or called the wrong number I said that's ok I'll find another company. Horrible. If you don't care about your time as much as they don't care I guess give them a shot. read more

My hubby and I were looking for a fireplace remodeling service for a really long time. Honestly, I had just given up because I was so tired of looking and I didn't know who to trust only based on reviews. So my hubby called me one day and sounded so excited because he said he found the one. He heard of Fireplace Solutions by word of mouth so I decided to look them up just for backup. And their reviews are true. We trusted and went along with their fireplace services and we could not happier. A little late on our part because close to summer we won't really be needing a fireplace, but this needed to be done. Very glad and satisfied. They're very very professional and we're so respectful of my home. Thank you so much. I'll definitely recommend to friends and family who is also struggling to find a fireplace company. read more

This is one of the only companies that service old wood burning stoves like mine. I have them come out every 6 months to clean and sweep my stove I use at least twice a week. They have such amazing and awesome team! I have called many company's and none of them gave me the service that they have . I am very pleased . I definitely recommend them. read more

Fireplace Solutions The Chimney Sweeper - Chimney Sweeps Near Me - Van Nuys, California

Unfortunately, not well at all. I reached out to them two weeks before Christmas, as I wanted the fireplace working by then; the job was simple and wouldn't take much time. The business advertised on their website, Yelp, and Angie's List that they serviced my area. Denise was great about reaching out to me and responding to emails and text messages - had me send pictures of my fireplace and describe what was needed, so I did. Shortly thereafter, Denise emailed me with, "At this time we do not service your area. Thank you for your consideration. Have a great day." I once again sent Yelp and Angie's List requests - and ironically Denise reached out to me once again, only to tell me she's "not sure who informed [me] [they] were not in [my] service area when [I] actually [am]." Needless to say, my fireplace won't be fixed by Christmas. Quite unfortunate and disappointing. I will reach out to another company and hopefully have more luck. read more

Buyer Beware! The highlights. I called over the Christmas break about my gas fireplace. They scheduled me fairly promptly (+) and told me VERBALLY that a return service call was included in the $249 "evaluation" fee if needed. But then called the morning off to cancel due to bad weather (fine, I get it). But then we were on again with 20 min notice (+)! The guys looked at the fireplace, identified the bad part and left. Days later I get the invoice charging me $$$ for the part (-) and even more $$$$ for returning and installation ( - - - )! I get it; I was a fool for not getting anything in writing. They claimed that it was a "misunderstanding". After some back and forth they decided to give me a small discount and then eventually waive the $$$ return fee! But you know what? At that point I realized that the part markup was about 3X!! In short: 1. GET IN WRITING WHAT THE "EVALUATION" FEE COVERS! No more "misunderstandings" 2. Their parts are marked up pretty darn high! Only thing I can say is that their communication response is good and their documentation of their evaluation is also good. Everything else: beware! read more

Yes, that's correct. You won't have my name on record because my boyfriend was the homeowner not myself so I wrote this since he doesn't use yelp and I do. Either way, like I stated your crew knew what they were doing, your staff just took too long to send the report when we were told 24hrs. Might have been a hiccup but we even showed up in your office to try and get the report but no one was there and it was completely locked. We spoke to your "answering service several times that weekend" with no luck. read more

I can't thank Fireplace Solutions enough for their great work and professionalism! My fireplace and chimney has been a complete mess for years as I always neglected it and did not keep up with routine cleaning and maintenance. I decided to look for a fireplace cleaning company after a dinner party turned into a disaster. I had several guests over on a cold and rainy night, so I thought lighting up the fireplace would be a great idea. I hastily got the fire started and quickly noticed how much debris and build-up had accumulated over the years. In a few minutes, a nasty odor and a large amount of smoke filled the room and I had no idea what to do. My guests and I tried using the fireplace screen to put out the fire, but that just caused more issues. We started filling up our cups with water and throwing it on the fire and the burning embers. Then a minor flood of ash and water started growing in front of the fireplace. Needless to say, I deeply regretted never keeping up with cleaning my fireplace and chimney. The next morning, I was on Yelp searching for the right company to take care of this issue. The staff at Fireplace Solutions was simply amazing and they explained how the build-up and debris in areas you can't see will cause disasters like the one I went through, and even worse, you put yourself at risk for carbon monoxide poisoning. They did not up-sell anything, just completed the service I asked for and they were on their way. The fireplace is working like a brand new one and I highly recommend this company to everyone! read more

My outside patio fireplace wouldn't light and I contacted the local fireplace shop whose website appears inoperative to get a service quote (sans parts) via phone. The quote was too high. So... I reached out to The Chimney Sweeper for help. Jeff arrived on time and got to work immediately to diagnose, check all components, and fix the problem. He was thorough and provided good information regarding the operation and future maintenance tips for me to follow in the future. Timeliness, knowledge, courtesy, and well-executed service goes a long way with me and I'm grateful to The Chimney Sweeper for getting us up and running! read more

I am writing this review after several weeks of frustration. I had one of their techs come to my home to repair a gas fireplace. After a year, it stopped working. I have spent the last several months calling them to come back out. Every time I call, the person who answers the phone states that they can't help me because they are "the off site person" and that "I just answer the phones and provide them with the messages, but someone will call you back." I have left numerous messages and no one has called me back yet. I was even told to call the office directly, and was given a number. When I called that number, I was again connected to someone who said "I'm the offsite person." I think this company is a scam. Don't call this company because it is a waste of time. Even if they repair something once, they will not follow up up with you and you will be in the same position I am in now, which is that no one will call you back. read more

Called this company for fireplace mantels and they referred a contractor to me, the guy sent me some pics of his work so I decided to make an appointment. The day before the appointment the guy (Jose Lorenzo) told me he only do decoration for mantels, doesn't do mantel, but he sent me all photos of mantels he built !! very unreliable, and that loser made this company looks bad. read more

One of my residents was having trouble with their fireplace. Black smoke pouring out. I wasn't even sure when was the last time it had been swept. Found The Chimney Sweeper on Google and they came right out. They tech was knowledgeable and helpful. Got right to work, cleaned the whole thing out and got it burning smoke free. I think it ran me $165. read more