I have an electric fireplace that has needed repair twice in the past five years. This time it would not turn on. Each time Carlos came from Kings Fireplace and repaired it in short order. He is wonderfully knowledgeable and happy to share his knowledge about the reasons for the design of this particular fireplace. I will always use them. Their system of scheduling appointments is straightforward. read more

King Fireplace is the best!!! I've had them do repairs a few times, on my near 100 year old brick chimney, they've done maintenance too. They really know anything and everything about chimney's and fireplaces. The team was trained by Jack King, who knew more about chimneys than anyone you could imagine. His days were all about fireplaces and chimneys and he was a true expert. When I first met hm, I emailed him a picture of my chimney, and he instantly replied it was a 1938 chimney, he knew all the details about it. His valuable knowledge and expertise in repairs and building was handed on to this great current team at King Fireplace. They do excellent work, and have been honest all along in all their assessments, and also fair in pricing. This week, they were here at my place for two days fixing cracks in the bricks and lining the interior of the chimney, which makes it very safe. The work is super clean and precise. I'm so happy to have my chimney all nice now. I would never call anyone else to take care of my chimney. I will call them in another year for cleaning. Thank you, King Fireplace!!! read more

I don't believe this place is in business. They took my money as a deposit and will not return a call. DO NOT USE THEM. Crooked!!!!!!!

DO NOT USE! They are incompetent and unresponsive. They make you pay in advance by Venmo-ing an individual - which probably indicates tax fraud - so you can't refute charges or get refunds when they botch your service issue. They charged me $700 to fix my gas fireplace. It's never worked properly and it took weeks to get them back out. That still didn't fix the issue and now they won't respond at all to phone calls, voice mails, emails or texts. THEY WILL TAKE YOUR VENMO AND THEN NOT SHOW UP OR RESPOND! read more

Exactly what I paid for. Good price. Friendly service. Flickering. The flame's heat tickles my wet sock. Upward, blood flows, but not only my circulatory but also my nervous system is awake; maybe, just maybe, my marriage is saved. Only a clean chimney can inspire this sort of flickering; may your light shine on. read more

this place is a SCAM - they came out to to look at my outdoor fireplace, told me we needed to replace a part, I paid a deposit for the part and didn't hear back for 2 months, they eventually came back to replace the part and then told me we actually needed a different part, which they would order. I followed up every month for 6 months and they told me the part was backordered. Finally 8 months after initially reaching out they told me it would be $6,000 to fix it (the fireplace is worth less than $2,000). Terrible communication. Wasted money and way too much time with these folks. read more

Can't recommend. They canceled our appointment 10 minutes before the end of the window. I expressed my disappointment about this so the tech came out. Identified issues with both fireplaces. One diagnosis was semi-correct but I had to further repair later (glass-front fireplace lacks adequate oxygen). Second fireplace was incorrectly diagnosed as faulty controller. I was told they would order the controller and follow up for installation. There was no follow up. I ordered a controller and replaced it but this did not solve the problem. They basically left me hanging without working fireplaces. Back to square one. read more

Very happy that I called Kings Fireplace to upgrade the fireplaces in my condo. They installed a pilotless remote control unit that looks amazing. Delivered on time and as promised. Highly recommended. read more

Highly recommended. Carlos was the technician and was extremely professional, friendly and knows what he's doing. He was on time and diagnosed and fixed the problem quickly. Another company quoted us $2500 for a full replacement when that is not what was needed. Definitely give Kings Fireplace and Carlos a call if you're having any issues with a gas fireplace. read more

Overall great work, detail, nice finishing. They reinforced the chimney from bottom to top, added rain protection, a new flue, repainted the interior with fire paint, and installed a new gas burner. The only downsides - they left a bit of a mess at the foot of the chimney and my roofer said they messed up a little area around the chimney (which will result in more costs on my side) Overall they were a solid team and did good work. read more

We used Kings Fireplace a few years ago to update our gas fireplace to the 21st century. Yali helped me reuse my logs to save me money and turned our fireplace into our absolute favorite feature of our house, especially on our cold mornings here in LA. I just called them out again for maintenance. They returned my call within 15 minutes and were prompt to get me on the books. Turns out my maintenance was only a dead battery in my remote, not maintenance at all and my fireplace still works perfectly after the years years and no one made me feel dumb about the batteries :) Needless to say, I have recommended them to friends over the last few years and now wanted to recommend them on yelp! I appreciate the honesty, the promptness and having a companioning I can call and know I will be taken care of. Definitely recommend. read more

I am not giving a zero rating cause it's not an option. this company must be bogus. I had someone come by to look at our gas insert and after 20 min the technician said it was the blower and he would send a quote. quote came in email for $2356.50 I could buy a new Inser for that kind of money. He request. Deposit via Venmo for $942.60 When I called for an itemized quote he was confused. Tried calling Kingsfireplace directly but they never answer. I would just avoid this place its' a scam. Armand's fire place was blown when I told them what they quoted me. read more

Made an appointment several weeks ago and had to wait for a "no show" by their technician today.I will give them an "F". I confirmed the appointment yesterday via their obviously ineffective email system. Another "F". I would recommend avoiding this company. Boston Brick is a much better option. They at least show up. Definitely read more

I wanted to remodel the fireplace in my condo which was old, dated, ugly and did not even work. I found King's Fireplace on Yelp. The designer who came out helped me determine how I could modernize my fireplace without too much investment/remodeling and we came up with painting it, putting a new fireplace mechanism in, adding mirrored sparkly glass (they gave me black glass per my request and I added a bit of champagne glass on top myself per the technician's helpful suggestion) and a custom made stainless steel frame to place over the old one. It wasn't exactly cheap but was well worth it. I am very happy with the result and it really elevates my living room and condo. The technician who did the actual work was very kind, timely and professional as well. read more

Kings Fireplace - New fireplace - Chimney Sweeps Near Me - Los Angeles, California

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Very kind, respectful, attentive, and extremely prompt service!! Knew the problem immediately upon inspection and had it fixed super fast.

The initial estimate scheduling was easy, though Yali arrived over an hour late. He was nice enough and left within five minutes, saying he would follow up with some options/estimates to fix or replace our fireplace. When I followed up a week later, he said he was still working on the estimate. It's now been over two weeks and no estimate. *update. Since posting this, he provided an estimate for almost $700. By the time he got around to emailing me that figure, Fiddler On The Roof had completed the job for under $100. read more

From the moment I called to set the appointment to the moment our technician left, I was so happy with the service. Not only did they install our beautiful fireplaces perfectly and we've had no problems at all, but they are always welcome and willing to help us with any maintenance issues no matter how minor. They were even willing to schedule a appointment last minute during the holidays to fix an issue that ended up just being a battery issue And very minor. I would recommend them to any friend or family member. Thank you Kings! read more

Kings Fireplace - Chimney Sweeps Near Me - Los Angeles, California

This company is a joke. Would give them zero stars if I could. I have now booked 3 service calls at different times and everyone of them have been cancelled apparently because each time the tech ran into an emergency. I can understand that happening once or twice but 3 times - totally unreliable and would suggest not to use them if you need any kind of response. I find your response to be totally untrue. I was called 30 minutes before the scheduled service call that the tech would be arriving. Come on at least tell the truth read more

Ridiculously friendly staff and technicians. Thought I had a gas leek from my fireplace but it turned out that my flue was shut. I felt like an idiot, but the technician didn't make me feel like a complete bimbo. In fact, he had several incredibly useful safety and maintenance tips for me. He also gave me some options for one click remote control fire starting for when I rent my house out. I will definitely use them for all my fIreplace and chimney needs. read more

Requested service for my fireplace and they flaked on me two times last minute. THis is frustrating as rescheduling my day to make sure I am home for the service is already a inconvience. Very frustrating read more

Looking to upgrade my fireplaces, this company was very responsive, came out and advised. The work got completed today and I am very happy. Carlos was the tech and he was just really friendly, nice and informative. I would recommend with the caution that when it comes to payment, they are on it to the second but I had to chase the communication around the install, there are 3 contact phone numbers and yet no person to actually talk to...everything is via text. read more

Initially, I was hesitant about scheduling this appointment due to the mixed reviews, but I had a great experience. I had a gas fireplace that wasn't lighting up. The tech showed up on time and the repair was so simple, he didn't even charge me the service call. For the same repair, another company wanted $251! So I appreciated the tech's honesty and punctuality. read more

As you know I've been trying to reach you since you did our fireplace repair last week. It worked well for a day or so but then stopped. Since you've been paid in full for the repair, I expect you to come back and finish the job or refund my money. I'll be waiting to hear back... read more

I have already waste a LOT of time calling you guys and, I have contacted someone else who came even at 8p on Friday. They fix it in 30 mins !! Also, they charged $ 150.00 only !!! read more

I'm not a big fan of leaving negative reviews. In fact, I know how it can hurt a business and it's far more important to give people a second chance to right their wrongs. But this business is unbelievably unprofessional, insulting and untrustworthy. I would caution anyone thinking about hiring this company. My husband and I made an appointment to fix our B Vent fireplace on December 16, 2018. This was on a Sunday when we usually visit family. But instead we waited around for the technician to arrive and he never did. I understand that things happen. But I expected a call in the very least to let us know that the technician couldn't make it. That call never came. When we called the business to see what the deal was, the receptionist indicated that she had no way of getting in touch with the technician. That's a pretty crummy business strategy. I was upset because we have extremely limited time to spend with our loved ones and we had given that up in order to wait around for someone who never showed up. As a result, I left a negative review here on Yelp. Within minutes, the technician got in touch with us and said he was sorry. He wanted to reschedule to make things right and asked that we take down the review. We didn't want to take down what I had written until he actually showed up to fix the fireplace. At that point he called my husband and demanded that we do because it was hurting his business. I agreed to take the review down, and he did show up to evaluate our fireplace malfunctions. He claimed that he would be back to fix it, and guess what? He's given us the runaround ever since. It's Jan. 8th as I write this review. We've been dealing with this clownish behavior since Dec. 16th. I'm embarrassed that I remained patient for this long. I'm even more embarrassed that I was persuaded to take down the original review, because I've noticed that since then many others have had terrible experiences with Kings Fireplace. read more

I specifically was hesitant to try this place, based on the reviews that said no one ever showed up on some appointments. When I called to book it, I asked the woman about that and she promised someone would come over. I booked the appointment for more than a week after, but decided it was worth waiting for, based on the reviews that said how great they were at repair. My husband and I rearranged our schedules so one of us could be there for the 11 a.m. appointment. at 11:15 I had a message on my phone and a text that they had to cancel. I called back and couldn't get anyone on the phone. So I texted back the number and said this unacceptable, and that we had rearranged our schedules, etc. So then I got a text back saying they found another tech to come and he would be there shortly. So we waited an hour. I called repeatedly, only to get their answering machine. I sent them emails and texts and never heard back. And no one ever showed up. This company shouldn't be allowed to even be in business. If you want to book an appoint, wait around and have no one show up, then have another person promised to come, and basically waste an entire day of your time, then this is the company for you. Infuriating. read more

I called and made an appointment for service which was confirmed via email. The technician, "Yali," never showed up. I called them 1.5hrs after the appointment time, and reached an answering service who said they would pass along my message to the relevant parties. About an hour after that, i received a text saying the technician got stuck at another job. They asked to reschedule to 9AM the next day, as if i hadn't already wasted enough time. Strike 1: Technician didnt show Strike 2: No one reached out proactively, i had to reach out. Strike 3: They didnt ask me for a convenient time after flaking. They came up with something that worked for them. There seem to be MANY recent reviews (Winter 2018) with missed appointments. read more

Last year they installed a new gas system for my fireplace. It works great. Since 3 weeks now, I'm trying to schedule a service visit and crickets ... Seems like some messages are getting lost on Yelp or when I call and schedule an appointment they don't show up. Call again and end up on a call center that will relay the message. I had to put a review to get a feedback from the company. The owner contacted me saying it was a busy period and he promised he would come this Sunday and guess what, nobody ever showed up again. I'm done trying now. read more

Kings Fireplace - a living room with hardwood floors and a fireplace - Chimney Sweeps Near Me - Los Angeles, California

My partner has lived in his condo for years, but never used the fireplace. When I moved in over the summer, obviously it wasn't a concern, but now that it's gotten colder? I couldn't figure out why it wasn't working. I contacted a few places, but Kings got back to me right away, set an appointment quickly, and - while the tech WAS 2 hours late - he was very nice, and quite quick: he assessed the issue and fixed it within 15 minutes! They were even nice enough to forgo the service charge because of being late. On the off-chance it stops working again, Kings will be my first call. read more

After my review the company made it right by installing a reflector which made a difference. Thank you so much!

Don't get burnt by this company. We have had a very poor experience when we tried to use this service. Their organization is totally Disorganized- When you make an appointment it takes forever for them to respond then they tell you they will call back and they don't. Two times they scheduled a visit and one time we waited 4 hours and they never showed. The other time they said their truck broke down. When they finally came over - I must say the man was polite and willing to take care of all our concerns but getting the office to schedule a date took days and for a third time they did not show stating the part did not arrive but they never followed through- after a month we called someone else and they fixed the problem in one day. I would avoid calling this company. read more

Our fireplace did not operate properly. We contacted Kings and set up an appointment at a date and time convenient to us. The technician was slightly delayed by traffic but he perservered and arrived. He quickly diagnosed the problem and repaired it. Every support vendor should be as reliable and professional. BRAVO!! read more

I should have read the reviews. This company claims to have a professional team. I called weeks in advance to set up an appointment in our Beverly Hills home. The woman whose name begins with a K did not respond to text messages untill the day before appointment giving a 3 hour window. After waiting 3 hours we had a "no show." After texting and leaving a message, we received no return call. KINGS FIREPLACE IS NOT PROFESSIONAL and a total and complete waste of our time. I will contact the better business bureau since it seems their game is to make appointments and obtain information on entry to residences and then no show. I also give them an F. read more

My Kings Fireplace haiku: The Gentleman was helpful. Now I can cuddle by a warm fire. read more

Outstanding service Came out same day because I was concerned regarding a carbon monoxide alarm going off while I was running my gas fireplace. Would highly recommend! read more

Major Red Flag! I will not trust a company that quotes one price and then changes the price to 20% higher when I go to book the appointment. Apparently they "changed the prices that day." Both texts came the same day. They will not honor the first quote. I can only imagine how they would gouge me during the project. Over $20 they lost my business and hopefully yours. read more

I tried calling this place several times, different days and times to schedule an appointment, after they put me on hold for up to 18 mints a time I decided to rate their bad costumer service on Yelp, it turned out that the person how owns the place called me within seconds of me leaving my first review (some how yelp deleted it because it didn't had enough info) demanded me to remove it, I ended up blocking his number after he keep calling . Kings fireplace shouldn't be calling people on their personal cellphones to confront them abut the reviews they leave for them. read more

Kings Fireplace - So this is how the react to reviews they don't like. Harassment is now ok.! Private messages and many phone calls. - Chimney Sweeps Near Me - Los Angeles, California

I'm a real estate agent and needed a quick fireplace inspection to see if the fireplace was parking or if it was the pilot. They were able to schedule me scomodati h my schedule. Great service! Very efficient and professional. Great price! Thank you! read more

Kings Fireplace provided an excellent service! Our gas fireplace is working like new after repaired by Kings Fireplace.

Everything from the intake to the technician was professional and efficient. Also reasonably priced. Very happy with their service and will use them again. read more