If you're looking for top-notch service, crystal-clear communication, and skilled on-site fireplace technicians at an extremely competitive price you should stop searching and call these guys immediately. From start to finish, my experience with them was outstanding. Their customer service team is genuinely a cut above the rest. They were responsive, friendly, and incredibly knowledgeable, making sure I understood every step of the process without ever feeling pressured or rushed. Their technicians arrived earlier this morning (on time, ready to work) proactively slipping on shoe protection not to track in outside dirt into the home (without being asked mind you) demonstrating professionalism and expertise while troubleshooting and resolving all of our issues with a control module for our Montigo Gas Fireplace. Their pricing was far more competitive than any other company I contacted, without sacrificing an ounce of quality or service. It is rare these days to find a business that combines value and excellence so well and I'm grateful to now have their contact saved in my phone the next time I need help with one of my fireplaces. I couldn't recommend Burbank Fireplace & BBQ more highly. If you want a smooth, stress-free experience with results that exceed expectations, this is the place to go! read more

Burbank Fireplace & BBQ - Montigo HW42DF - Fireplace Services Near Me - Sun Valley, California

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Great selection of fireplace products and very knowledgeable staff! We had 2 fireplaces inspected, cleaned, connected to gas, and had the interior masonry painted. We went with glass stones over the grate (vs. logs or canon balls) for a sleek, modern look. The 2 men who did the work were pros. We appreciate the extra steps taken to cover and protect our floors and furniture, plus their taking the time to explain what they did, and how to operate and maintain the fireplaces for maximum longevity and enjoyment. read more

HORRIBLE service BEWARE. The owner Edward is disrespectful, belligerent, rude, interrupts every word you will say, doesn't care and will not listen to you. He is extremely arrogant and condescending. We hired them to fix our fireplace and they made the situation WORSE setting up a fire hazard. He lied, manipulated and wouldn't take responsibly to simply fix the fire hazard. After he interrupts you, yelling and swearing at you, he refuses to take responsibly, and hangs up when you hold him accountable. Disgusting, immature, insecure/weak behavior and very bad, unsafe work. Save yourself the trouble of what many other people have gone through with this company. One of the worst companies we've ever dealt with, ever. read more

Edward and his crew are awesome. This is the only establishment to do business with to have an outside BBQ installed. Pleasure doing business with Edward H read more

I've had a great experience with Burbank Fireplace. They came on time and reviewed my covered patio fireplace because it was randomly emitting gas when the switch was off. They determined that the pilot ignition module was faulty and ordered the part. They returned a few days later with the part and replaced it! Part of the problem was that my fireplace was operating without lava rock in the tray just below the ceramic logs. Apparently lava rock helps to cool the unit that's underneath (Fire glass does not cool like lava rock). With lava rock and a new module, I'm good to go! Excellent communication, excellence service! read more

I posted a previous review of a couple of companies that came out and wouldn't go on the roof to look at our chimney. Burbank (who had cleaned our chimney 3 years ago) came out the same day. They took one look and said "we have to go on the roof. There was a mesh wire covering at the top of the chimney that was full of soot. He cleaned it and the fireplace did. It smoke anymore. The whole thing cost $185. I felt like finally someone cared and went out and cleaned what needed to be cleaned. I wish I would have called them again from the start, but I couldn't find their number. My wife found an old invoice and we were able to reach out to them. I am so happy that we were able to find them and we will only use them from now on. read more

I have been trying to get my two outdoor fireplaces repaired for about a year and a half. I had Armand's "Discount" come out to fix it last year. They charged me $730, and did not fix either fireplace. They actually made the problem worse. They pulled out the old wiring without leaving it to fish through the new wires. They said they couldn't reorder them because they don't make them any longer. I called Arthur at Burbank Fireplace and BBQ. I told him the year and model of the units. He ordered the wires that day, and 6 weeks later when the new wires came in Manny and Oscar came out to do the long anticipated repair. The task of repair was more difficult as they had to re fish the wires through that Armand's never should have pulled out. Thank you Burbank Fireplace and BBQ for you 5 star work and reasonable pricing. You guys rock!!!! read more

While remodeling I decided to replace our gas fireplace with a electric one loved the new look. Talked to 1 or two places to get ideas but Burbank fireplace was excellent with the way they explained in detail the types of the places and how to use them. They talked to my contractor and explained what was necessary for the opening area to prep and then their installers did the work. I got a slim line 80 inch electric fireplace to fit my area. It's installed but the rest of the work is in progress. So glad I purchased from Burbank fireplace. I highly recommend them. read more

Burbank Fireplace & BBQ - At the store the same fireplace. - Fireplace Services Near Me - Sun Valley, California

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They had what I needed, lots of different options, super helpful and pretty seamless.

My fireplace was not working and I called a repair guy in 2019 to come out before Covid, to see what was wrong. That guy told me I needed a bunch of parts and it will be $2,000, that turned out not to be true. I definitely got a bad vibe from that guy and didn't to it. This time 2022 I went on yelp and found Burbank Fireplace who had almost all 5 star reviews total. I said this is who I want to call because that many reviews don't lie. The guy from Burbank Fireplace was onetime and friendly right away. He looked at my fireplace and said it needed batteries for the remote control sensor, he needed to program remote and needed to be plugged in. After 15 minutes and $175 service call it was working perfect. I was so happy with the guys honesty I gave him a $60 tip. Being a woman and constantly being taken advantage of, the repair was such a breath of fresh air to actually find a company who was honest. Thank you Burbank Fireplace, you now have a new customer for life and I will be referring family and friends too. read more

Do yourself a favor and don't go anywhere else for fireplace repairs. Who knew the fireplace repair business was fraught with shysters? We received outrageous estimates for a simple cleaning and repair job from other companies - triple and quadruple the actual cost. Save yourself the trouble and go here first. Burbank Fireplace gave us honest prices, great service and excellent work. read more

As I sit here enjoying the firelight of my fireplace I can't help but think I'm so grateful I found Burbank Fireplace to help. The entire process was so smooth and easy. Violet was so awesome and helpful on the phone and got me a technician to come fix our fireplaces. Manuel, the technician, was just so amazing - so knowledgeable And pleasant to work with. Would whole heartedly recommend them!! read more

I talked to multiple fireplace service providers and ended up choosing Burbank Fireplace once again. They had serviced my fireplace at a condo I used to own and did a great job. This time my home FP needed a chimney cleaning and I wanted to refresh the interior, removing the fake logs and ember glow. I wanted a more modern look with fire glass. They got hired because of impeccable customer service, clear and reasonable pricing, not trying to upsell me, and a great reputation. The work was completed quickly, efficiently and without any mess. Manuel covered all the furniture with plastic, and laid down a blanket to protect the floor and area rug. When it was done it was as if he was never there. Did I mention it's exactly what I wanted? It is. I am very happy with the result. Can't wait for winter. read more

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Nice team members, but ultimately no a lot of options. If your are looking for something super standard then they should have that.

Arthur helped me figure out the best options I needed to install and purchase the perfect fireplace for my living room. I ended up going with the Napoleon Lux 74 inch. I did all the rough framing and ran a gas line. I can't wait for it to be installed. Highly recommend going to Burbank Fire and BBQ. read more

They do NOT wear masks. The man who helped me is the only one who was wearing one and I was halfway through my transaction before I realized the other three employees were not. I regret giving them my money. The woman argued with me about the mask mandate and made up a bunch of excuses about how they're family so it's okay and they get tested so it's okay and it only matters if customers wear them so it's okay. IT IS NOT OKAY. The mask is to protect OTHER PEOPLE, not yourself. In the U.K., 86% of positive cases are asymptomatic -- so getting tested and waiting for results doesn't help anyone, and a rapid test is only meant to test positive if your viral load is high enough to register (usually at the onset of symptoms). When I went to pick up my order the original employee apologized for the mask argument, but if you were sorry about it then you know it was wrong. So why weren't any of you wearing any masks this time around either? At best, the people who own this place are selfish and irresponsible. At worst, they are killing people. I will be very happy to never see any of them ever again. read more

We had Burbank Fireplace redo both of our fireplaces. They guided us through all the phases with kid gloves. So many choices! It was overwhelming. Edward is a wealth of knowledge and his experience makes him an expert!! We could not be more happy AND the whole project was less than we had planned. They meticulously cleaned up after them selves and worked hard long days finishing in just 3 days while we thought it would take a full work week. I would like to assure you that if you go with Burbank Fireplace and BBQ you won't be sorry. read more

Happy with their service. My built-in BBQ was leaking gas and their tech was able to identify the problem. We ordered all the parts and then another tech showed up to install. Good communication with the store as well. Thanks read more

I recently remodeled the outside of my fireplace and needed to do the same to the inside. I used the services of Burbank Fireplace to clean out my chimney, paint the inside to give it a sleeker look, updated the burner and added glass to modernize the look and tie it all together. The guys in the office setting were great at answering all my questions and setting up the appointment. The guys that came to do the job were quick and best of all they made sure to seal off the surrounding areas and cleaned up after themselves. They were in and out in no time read more

Burbank Fireplace & BBQ - Fireplace Services Near Me - Sun Valley, California

Above and beyond what I expected! They not only put in the new logs but prepped, cleaned, repainted the fireplace! AND the glass doors! It looks amazing and we couldn't be happier. read more

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Professional, fast, and great service! Our fireplace hasn't worked correctly since moving into our home three years ago. We've tried multiple times to fix it to no avail. I scheduled Burbank Fireplace & BBQ to come out tomorrow, but when they had a cancellation today, they fit us in early instead. It took a fair amount of trouble shooting as our gas fireplace is older and wasn't well taken care of by previous owners. Our technician didn't give up despite the old equipment and we now have a working fireplace ahead of the coming fall and winter. Thank you so much for the fantastic customer service and repair work! I highly recommend Burbank Fireplace & BBQ for any service you may need! read more

This is a great place to go and get everything you need to update or build a fireplace from scratch. I had a fast and pleasant experience. Although I purchased my mantle and all the fixings for the fireplace with Arthur, I got the actual stone custom cut at a fabrication warehouse nearby. I used the leftover stone from our kitchen island and it came out fantastic. read more

Burbank Fireplace & BBQ - Fireplace Services Near Me - Sun Valley, California

Great place for your outdoor appliance and parts needs- bbq, fire-pit, indoor/outdoor fireplace and all fire feature needs. They are aways in stock with rings or burners and if it's a special order they take care of it in a timely manner. Definitely recommend Coming here. They're great read more

I have purchased several items From Burbank Firepit & BBQ over Several years. I have found them to be extremely professional and very helpful. Arthur is great to work with and is very patient. Highly recommend them. I read more

I am building 6 new homes I called to get a price for 6 fireplace They did not want to help Offered to send the plans so they can look and give me ideas Did not want to read more

Actually, I would give them 10 or 100 stars if I could. It really isn't possible for a company to be any better. Amazing, old-fashioned ethics and absolutely outstanding and PERFECT customer service. Turns out I had a real pain-in-the-neck fireplace. They sent someone who worked and worked and worked patiently trying to replace a bad part on my gas fireplace. It wasn't perfect, he told me, and then returned with a different part that the manufacturer suggested and even with that part, it didn't work. They. spent so much time making eery effort and always had a smile. Here is where most places would have thrown up their hands and said "goodbye", but Burbank Fireplace went one step further and with their magic, and patience and yet another part to replace, they have my fireplace working! OMG I am SO happy! Last, I want to mention that the company I spoke with before Burbank Fireplace, told me that their warranty would be a couple of days...maybe a week. Really...? Burbank told me 1 year! Yeah! Great, old-fashioned type business, that genuinely cares about it's customers. I wish some of my doctors were as thorough as these folks! (No kidding!) read more

Tech came out and took care of the problem. No song and dance, no suggestions to spend hundreds more for unnecessary work. Just went to work, finished and charged exactly what was quoted. I tried 2 other places before this. One never showed. The other claimed we needed an entirely new system. Almost $10K in work. Thanks Burbank Fireplace!! read more

Outstanding customer service and very professional. Edward is a money savor. He stepped in and quickly recommended how we need to frame the fireplace without the headache of doing the footing. Thank goodness. Our guys were able to frame the fireplace and when it was still not ready, they were very understanding and said to call when we are ready for them to come over and install the fireplace. They were fast to come out when the framing was done. Kuddos for fast service. They did an amazing job. Next step they said to call them back and they will do the final installation and walk through when our house is done. Edward and his staff are the real deal and they know what they are talking about. Overall great work. Will definitely recommend them. read more

Burbank Fireplace & BBQ - Will post the finish product later... - Fireplace Services Near Me - Sun Valley, California

Professional and knowledgeable staff . Huge selection and excellent prices . They go above and beyond will helping their customers. Highly recommended! read more

Great selection of fireplace logs, but its the service and the installation that hits the home run here! Victor and crew were on time, very knowledgeable, helpful with advice, brought a big throw rug while they worked, vacuumed, etc. They were the definition of professional and the new screen and equipment look and work great. They'll get our business for anything remotely related to fireplace or BBQ! read more

I have had 5 different companies including the Gas Company come to fix my gas fireplace. Nobody knew what to do to fix it. Today Burbank Fireplace came, and in a half hour my fireplace is now roaring beautifully. The prompt, friendly service I received from this company was exceptional. They really know their stuff! I give them the highest rating on all areas. I am so happy to finally be able to enjoy a warm fire on a cold night. Thank you Burbank Fireplace, you truly made my day for a very reasonable price! read more

This business is top notch all the way. From Alex in the showroom to the guys who came to install our gas fireplace logs, everyone was polite, efficient, friendly and fair. They have a great selection of logs and stones etc. They set up our 3 fireplaces and cleaned our chimney and we couldn't be happier with their work. I'm sitting in front of one of our fireplaces as I write this and I am so happy I found this company. read more

My husband and I came into Burbank Fireplace to research gas logs for our fireplace. The store manager was helpful in answering our questions and explaining the differences between the different log sets and burners. Although they couldn't quite match the discounted prices that some online sites are able to offer, we were able to negotiate a bit of a discount as well as use their Yelp deal - and they also offer discounted installation when you buy the logs from them. So despite the fact that we could have gotten the set a tiny bit cheaper online, we liked dealing with a local company that knows our local codes, installs the logs themselves, answers all our questions, takes pride in their work, and who we know we can come back to if we ever have problems. Not to mention the benefits of supporting local businesses! Because it was winter (or as close as it gets to winter in LA), their schedule was pretty packed and we had to wait about 3 weeks for them to install the logs, but we were just happy that we could get them in before Christmas. It was worth the wait! Edward, the owner, came himself to install the logs (along with a helper whose name I don't recall). They showed up right on time and Edward introduced himself, gave me his card, and put booties over his shoes (without me having to ask) before coming in. They got right to work, checking first to make sure that the fireplace and chimney were in good condition and answering my questions along the way. He set up the logs and embers to look very realistic and I could tell that he takes pride in his work. The only hold up was when I discovered that they had mistakingly brought the base-line burner system although we had paid for the next model up. Edward was quick to apologize and resolve the matter, offering to either come back and re-install with the correct burner or credit me the difference. Since I was able to turn it on and see myself that the base model looked great as is, I chose the credit and he handed me cash for the price difference on the spot. They also threw in a few extras - we had ordered a bag of decorative rocks, and when he saw it wasn't enough to cover our entire fireplace he added another bag at no cost. He also sprinkled some stuff over the embers that makes it look like ash from an old fire (after showing me a sample of how it looks, since some people don't care for it). When he saw that our gas key was loose fitting, he sent his helper out to the van to get me a brand new one - also at no charge. When he was all done, he showed me how to open/close the damper (which I already knew, but it was a good refresher), how to start the fire without a big gas poof, told me how to care for the logs, and had me practice starting the fire while he was there just to make sure I felt comfortable with it. We've already used our fireplace multiple times in the few weeks we've had it - it looks great and puts off more heat than I was expecting. We are definitely happy with our purchase and our overall experience! My only advice is to just double check that the merchandise is exactly what you ordered - they'll happily resolve the problem if it was their mistake. read more

Burbank Fireplace & BBQ - New gas logs - we can finally use our fireplace! - Fireplace Services Near Me - Sun Valley, California

They are creative, affordable and very Professional! After buying my house, I needed someone to fix my fireplace and chimney. I'm so glad I found Burbank Fireplace! They fixed, repaired and created a work of Art! Thank YOU for making this a pleasant experience read more

They did such a great job with helping me figure out what the heck to do with my nasty fireplace which had been such an eyesore! I had no idea that the fix would be so simple too ---literally a new face to go over the existing one! No crazy demo, construction etc! And such a reasonable price too! Wish I had done it sooner! read more

Burbank Fireplace & BBQ - Before & after - Fireplace Services Near Me - Sun Valley, California

10 phone calls to Edward...will not return my call. purchased a fireplace that does not work well to my liking and he, the owner will not return calls...if you buy, he is very available but if there are any issues buyers beware. He promised me that if there were any issues I could return..... When the fireplace was put in he left a huge mess that i have to clean up as well.. read more

Did a custom fireplace for my house and I love it, no issues what's so ever. Also had an outdoor fire pit installed. All around professional and perfect. read more

I hate leaving bad reviews and so rarely do this, but I have to do this in this instance. Burbank creates beautiful fireplaces, and we do have two that they installed and they work just fine. There's that. But I had to call them constantly to get them to the house. Months would lapse and no work would get done. So if you're willing to constantly harass them, you will get a pretty piece that you will pay for. Then they came out several times to work on our existing fireplace and "fixed" it. Charging us hundreds each time. after a couple weeks it wouldn't work again. The last time they came out they told us we needed to spend $3,000+ to fix it. Sick of that I called another company and they fixed our fireplace for $80. they literally dropped two zeros from the bill. When I notified them of this I got a whatever email in response. We called Woodland Hills Fireplace and were satisfied. Please don't attempt to reply and say we're not a customer. We both know that we are. Just try to put more heart into the actual work. read more

Exceptional customer service! We came in 30 min. To closing time on a Saturday and we were helped without hesitation or feeling rushed out if there! Narbe was very helpful and patient with my indecisiveness! Got a great price! And he let us use a Yelp deal on top of it! Thank you and I will definitely recommend to people in SCV. Oh and he also gave us a little help with instruction on our install of gas pipe! Exceptional! read more

Burbank Fireplace & BBQ - Our redone fireplace with bronze and clear fireglass! Gorgeous! - Fireplace Services Near Me - Sun Valley, California

Great service, came out for a service call after the staging company accidentally picked up the remote for the fireplace with the furniture. They scheduled a time and came out replacing the remote. Would use them again. read more