ordered pickup while passing through on the way back to AZ, service was great and sandwiches were even better!! first time at Firehouse subs and it was delightful, the two men in there were so sweet as well. read more

My go-to is always a sandwich--an Italian one, especially--and this spot absolutely delivered. The place has a cool vibe with fun memorabilia on the walls, and they donate to great causes, which I love. They offer a wide variety of delicious hot sauces and even have a soda machine with tons of flavors to choose from. The fresh-baked cookies were so good...I couldn't resist having two! There's a great selection of sandwiches, everything came out quickly, and the whole experience was efficient and perfect for grabbing something delicious on the go. Highly recommend! read more

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This review is not for the employees. It's the portion size and probably company policy. We used to visit this store a lot and that was with the portion of deli meats risking me getting an attack of gout- that's how stacked up the sandwich was! Well, no need to worry about that anymore. $18 for 3 thin cuts of meat. My friend said he doesn't want to return either, and he loves their sandwiches. Or used to. But he also claimed the sandwich was subpar and barely had anything on it. read more

Firehouse Subs - The 3 thin cuts of deli meat on the sandwich. - Sandwiches Near Me - Palm Desert, California

Today I went to Firehouse Subs. I've eaten here multiple times, and today was one of the best experiences I've ever had -- every visit they deliver outstanding customer service that stands out from other places. Miguel and Andrew M were especially friendly and attentive, making the visit enjoyable. The store is impressively clean and the food quality is excellent; I ordered the Firehouse Hero and it was delicious. Highly recommend -- one of the best places to eat by the way, I went to the store off Monterey in Palm Desert read more

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We arrived when there was no line, waited for over a minute to be acknowledged and another minute or more for someone to take our order. There was no sense of urgency to help is as customers. We love Firehouse subs but with lots of locations it's not hard to choose a different location. It might be worth confirming how important it is to take orders, once the order is taken the customer rarely leaves. read more

Miguel was super friendly and helpful. Great customer service. The sub (Italian) was so delicious. Talk about a cool looking themed business is this place. Looks like a real Fire House. read more

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My brother and I decided to stop in at Firehouse Subs for Sandwiches after we hit the driving range in College of the Desert near Thousand Palms.. We ate our sandwiches there in house with our drinks. I had the Spicy Cajun Chicken Sandwich on Wheat Bread with a side of Pepperoncini Peppers. He had the Firehouse Hero Sandwich. When you Round - Up to the Next Dollar you're helping Firemen & Firewomen so it's pretty cool. read more

Firehouse Subs - Wall Menu with a Lamp in the way - Sandwiches Near Me - Palm Desert, California

I ordered two medium subs. One for later to take for work. I ate the hero not that long after I ordered and it was cold. The meat didn't feel warmed up nor the bread toasted. I was very disappointed that I ordered caramelized onions for the hero and mushrooms and did not receive any. And on the brisket , there were only 4 measly mushrooms. I almost didn't notice they were in my sandwich. Really doesn't feel as if the staff paid attention to my order. I was charged for both to have them. There was only one guy infront of me and not many people in the store and I only saw one person pick up an order. There were 3 staff which is 1 more than usual so maybe an off day. Usually they're great. read more

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My favorite fast food sandwich shop. Normally I eat the Italian but this time I tried the BBQ cuban and I really liked it. The chipotle sauce was good but mellow so I added the Captain Sorensen's Datil pepper hot sauce and it was great as always. The price is reasonable and slightly better than Subway, but Firehouse is way better than Subway. I like the "firehouse" theme in the dining area. The service was super. The staff was flexible, friendly, and I was in and out in 5 minutes. Firehouse does it right if you want a fast, fresh, tasty sandwich. read more

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1st Timers so establishment looks Very Clean, friendly and has helpful members. Looks Very Intriguing and Over All The Food Looks Good And Tasted Awesome Most Definitely Recommend If Looking for a good Quality And Delicious Sandwich read more

Awesome sandwiches and service is spot on. Nice and cozy spot. Great place just to chill and enjoy a good sandwich.

So I thought I was ordering online through yelp.... And ended up ordering thru grub hub....‍ they add additional money even though they don't do anything SO beware..... The employee at Firehouse apologized and explained what happened.... My sandwich was ready in just a few minutes but you'll receive a email stating 25-40 minutes.... WRONG.... Your order will be up quickly....this is a message you would normally receive if grub hub were delivering.... Our sandwich was good.... But it set too long because we didn't know.... Soggy bread.... Not Firehouse issue but Yelp should be sure and let the customer know you are being sent to a third party..... Firehouse is great organization that supports local first responders.... read more

Firehouse Subs - Sandwiches Near Me - Palm Desert, California

Firehouse Subs has the BEST Gluten Free bun! I appreciate the extra care taken while making my sub also. The staff changed to new gloves, had a designated area to assemble my sub and the packaging had stickers to show it was gluten free which helps so much with multiple sandwiches. read more

Came here a few weeks ago for my schools clinical and was very satisfied! Also thank you Miguel!!! The pickle chips paired really good with my sandwich. read more

I usually love Firehouse Subs. However, a few of my classmates and I all grabbed lunch here. We have all been having stomach issues, the majority of them was a pretty fast onset of bathroom problems. The others, like me are now feeling the aftermath. Truly terrible experience. read more

Great lunch spot! We saw their ad fro their Thanksgiving turkey and stuffing sub, so I checked Yelp and found a shop close by!! Great setting, very clean and firehouse theme... loved the Dalmatian spot table tops!! The staff was very friendly and service was fast. Our sandwiches were great!! When the ad came on tv a little while ago, my hubby said "let's go back.. now!" So we've found a new lunch spot!!! read more

The sandwiches here are amazing! Love that they are warm and toasted! They are always friendly!

As far as submarine sandwiches go this place is right up there at the top. Much better than jimmy john and better than subway. Bathrooms are clean and the service is good. Only drawback at all is the parking lot gets crowded sometimes. read more

There is no better sandwich to be had than at Firehouse. Take your pick from the regulars or combos you won't find anywhere else, and you'll get the freshest, juiciest, tastiest sandwich you've ever had. Drop the onion, double the cheese, and try a garlic bread roll! Give it a try for yourself... read more

Second time getting a blt. Something so easy yet every time it's so messed up that I can't eat it. Why did I go back a second time you ask? Because I believe everyone has a bad day or messes up. They handled it horribly the first time so I never go to try it. So the second time here I am just craving a sub. And thought well we moved so it's a different location. Somehow they messed up worse. my receipt reflect what I wanted. The product I got did not. So still not able to try and now never will. So disappointed in the staff and managements reaction. And the owner of the first one was so rude. The second one wouldn't put us in touch with the owner of that one. Shocker. I like to give everyone a shot. I've done these jobs. Still do. I would never half ass my job the way who ever is reading what I want and then messing it up. I would expect to be fired. We paid $40 for 2 sandwiches that won't be eaten. My husband is so disgusted that even though his is correct, he threw it away. Such a horrible company if this is how you operate. read more

A consistently good sandwich shop. No matter what location I am near, I always receive equally great service, great quality food that's fresh, and fast service. The Engineer is my go to as it hits the spot with fresh turkey, lettuce, tomatoes, mushrooms, Swiss cheese and a couple condiments. Yum! I don't eat sandwiches often, but when i do...this is the best treat! read more

Firehouse Subs - Sandwiches Near Me - Palm Desert, California

Very nice area to eat in. The sandwiches are the BOMB! I absolutely loved it! Very crunchy and delicious with a nice freshness. I can't wait to get hunger stamped out again soon. read more

At this location, the staff is very friendly and helpful. Takeout orders are prepared pretty fast. And for casual food, it's really good. read more

I have to update my review finally! I work close by and have been addicted to their Jamaican Jerk turkey sandwich. The staff is still so friendly and the sandwich is always awesome! It's filling and somewhat lite at the same time. Had to bump my stars up for my last handful of experiences. Thanks for all the good lunches! read more

Today was my first time going here, I went to the one in Palm Desert off Monterey Blvd. Anyway, those are some very good sandwiches, I got the corn beef and pastrami with sautéed onions and peppers. The customer service was very polite and helpful, they also sell chili and that was good for real, If you haven't been, you should go. read more

great service got 2 large subs in under 10 minutes food was also great recommend the turkey bacon ranch workers were Also very nice

Love the place this guys are super friendly and I get my sandwich here in the morning read more

Firehouse Subs - Sandwiches Near Me - Palm Desert, California

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Looking for a lighter lunch in the high heat of summer we made our way over to Firehouse. We'd never eaten at a FS, so we were curious to see what they were all about. It was great to see that they have gluten-free bread! They do not take precautions for those with allergies though. We asked them to just be careful and use a clean knife to cut it (didn't have any reaction later on). The gluten-free bread is great - nice and soft, and not overly grainy (like Jersey Mike's is). The service could have been a bit better since they weren't all that welcoming, but they were polite and answered our questions. The sandwiches, both hot and cold were tasty, had what appeared to be fresh ingredients, and were filling. Because they have a high counter it wasn't really possible to see how clean their prep area was (especially important when food allergies are a concern). It was a good lunch and we'll give FS a try again when we come across them (none close by to home or work). read more

Firehouse Subs - Sandwiches Near Me - Palm Desert, California

All this spot was missing was some good looking firemen... I stopped by Firehouse on my way home from a weekend getaway in Palm Springs and fell in love with the firehouse decor, Dalmatian-spotted tables, and their delicious sandwiches. I ordered the small Firehouse Meatball Sub on white bread, which was topped with Italian meatballs, melted provolone, zesty marinara, and Italian seasoning. I also added a side of avocado -- I'm still working through that addiction. The Firehouse Meatball completely melted in my mouth. My only complaint was that it was over too soon, next time I would definitely order a medium. The small really was on the smaller side, who knew? read more

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Everything was great here. Super efficient and friendly staff. Restaurant was very clean and the restrooms were surprisingly spotless. Subs were fresh and flavorful. This location deserves an A+. read more

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Yuck. Horrible Like eating mush. This is our first time trying. NEVER AGAIN. Threw it out read more

Knew it was going to be a problem. Ordered a small Italian on white with no mustard to go. He read it back as small Italian on wheat. I corrected to white and no mustard. Waited a few minutes, order was ready. I confirmed, no mustard right? Different guy looks confused and pretends to look at something to confirm and says, yeah no mustard. My fault for believing him. Got home, sandwich full of mustard, and staff full of s#!+. Oh well. read more

The service was unfulfilling as was the miniature size meals they serve. I hope the fire department doesn't support lackluster enthusiasm and subpar restauranting. read more

Whenever I go here, the sandwiches are great and the people are friendly! However. There have been a couple times that I have tried calling in to make an order and been on hold for over five minutes and was never gotten back to you. I think it was because they were understaffed? Each time it was around the same time... I think 630, 7 PM so maybe it was a busy hour. Nonetheless, everything overall is great. The only thing I would highly recommend is to add more syrup to the beverages. They are always watered down, it tastes like. On a scale of 1-5: Quality: 5 People: 5 Wait time: 2 Cool Beverage machine: 2 read more

My first time at a Firehouse Sub place. T Mobile gave me a free Sub on thank you Tuesday. Wow I got a medium size Hero sub lite Mayo on wheat bread a $9+ Sub free and I bought a Coke no sugar with raspberry flavor I never had that either before. Both were great the meats were top quality tasted great and not so thin you could see through and tasteless like Subway's. Everything was great especially the wheat bun too. The staff was friendly and helpful in helping me order and operating the big complicated drink machine. My son called hungry so I asked him if he wanted to try a sub. He liked his so much he wished he had ordered a medium like me he thought it was really great too. We are both from Chicago area and have only been here a year. I think the manager waited on me what a super guy. read more

Worse customer service not trying to relate to a customer....great food and their communication is good but they lack world knowledge

Ordered our subs... asked one of the employees for the restroom key to wash our hands. He was making our sandwich, asked us to hold on for a minute, okay no problem. Has one hand with gloves on holding the bacon and with the other gloved hand grabs the filth ridden pvc pipe with the key, hands the key and takes the bacon hand and put the bacon in the hand he just grabbed the key with. seriously common sense isn't common these days. read more

This is an amazingly tasty sub sandwich shop. They have plenty of hot sauce to choose from, and endless fountain drinks. Friendly crew; made to order menu. Good lunch stop. read more

Firehouse Subs - Pick one or two and fill a small container to splash your meat with. - Sandwiches Near Me - Palm Desert, California

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Since my last review, I have been back a handful of times. Each time, I have tried a different sandwich. In short, all have been terrific. The food is fresh. The service is always friendly. The value for your money is solid. If you are in the area and looking for a sandwich, this would be my recommendation. read more

Pleasantly surprised by the taste of the ingredients, bread included and most especially the meats. Got three subs: pastrami, turkey, and italian. Although about the same price as subway, beats it by a mile-long. Hint: ask for their specials. Difference between medium and large subs are about $3 but about proportionally longer too so you won't save that much by buying a large. read more