Customer service is great and the ambiance is warm when you come in. Late in the evening pickup so not many people inside thankfully. read more

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I love me some Firehouse. First time at this location. Ordered online and my food was hot and ready when I got there. Tried the cheesy mac for the first time too. It's good, extra cheesy. My go to is always the Italian sub, I could eat that every day. Staff seemed friendly, place was clean, and it was quiet with just one other customer when I walked in. read more

First time giving fire house subs a try, and I loved it! I tried the firehouse steak and cheese with added veggies and it was amazing. The staff is very quick and the restaurant is very clean. They had lots of options so I can't wait to come back and try their other flavor combinations. read more

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Service was fine, but what I witnessed was unacceptable for any food establishment. An employee was coughing heavily directly behind the sandwich ingredients area, with no mask or barrier. Minutes later, as I left, I saw him outside smoking yet another cigarette. If this is the standard for hygiene here, it's a health code violation waiting to happen. read more

Been there twice. The service was good both times and the sandwich was good both times. No complaints, would go back. Firehouse makes a quality sub and this location does a decent job. The restaurant was clean and tidy and the staff was friendly. read more

Service is terrible. Girls don't do anything except talking with each other. Rude, disrespectful and don't care if costumer needs help.

My first time here was yesterday because t mobile led me here thanks t mobile for that t mobile Tuesday deal but anywho this was the closest FHS in my area an i was on a mission yesterday and didn't eat before leaving the house but seemed to remember my deal i got to redeem it was for a free hook and ladder medium sub with the Purchase of one item an let me tell you it was worth it i don't know if because it was free it tasted so good or became they were in a good mood lol but no lie it was so good i definitely would be back when i feel like eating a sub . The service was good it was a kitchen full of women who seemed to be in a good mood and decor was firefighter stuff I'm assuming the name is why read more

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No stars because the customer service was really bad off of employee. Yoing lady was very from the start. There is nothing wrong with asking for our money back after the employee was being very rude with only asking where is the other sandwich read more

Worst experience ever ordering food through Grub the food was missing extra meat and was drowned in mayo. Took it back to Firehouse Subs to have it corrected and was treated by yelling refusal to correct the mistake unhinged manager yelling she was not going through this today and called the police. This was supposed to be double meat with mustard instead it was heavy may little meat put in the trash don't trust them. read more

Firehouse Subs - This supposed to be double meat this sandwich is unacceptable - Sandwiches Near Me - Lilburn, Georgia

I have bought sandwiches from the Lilburn, GA location several times and was always pleased by the service and the quality of the food. But today when I went there, I left very unhappy and won't ever patronize this location again. The cashier who took my order was obviously in a foul mood and didn't show one bit of courtesy to me. She was downright rude! When she totaled up my order and I paid her, I said "thank you" and she said "you're welcome." Hang on a second! If I spend almost $40 on two sandwiches, a cup of soup and a small side of mac and cheese, I expect the restaurant employee to say "thank you" to me and show a little appreciation for my business. I asked her to cancel my order and refund my money and she argued with me when I told her that the reason I wanted my money back was her rude behavior. I was shocked when she informed me that she is the manager of this location! Firehouse may want to pull this woman aside for some additional customer service training. read more

The food was great. I bought two fully involved medium Hook & Ladders minus tomatoes and two bags of chips. The employees were not enthusiastic. I could barely hear the cashier through her mask and she made no effort to slow down or raise her voice. I said, "I apologize, I'm having trouble hearing lately." She gave absolutely no response in return. As I was waiting for the sandwiches to be prepared, I walked around and took a few photos for my review. I do this everywhere I go, making sure I don't get any strangers in the shots. Nobody has ever said anything to me about it until now. A small woman, possibly Indian, with her mask pulled down, walked up to me from behind the counter and asked why I was taking pictures. I told her I like to include photos with my reviews. She mumbled something I didn't quite catch and walked away. I don't believe I'll return to this location. Like I said, the food was delicious. But, the service was a big disappointment. read more

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I've tried Firehouse a few times and I just haven't been impressed with them. This time I went in to get a medium Hook & Ladders (thanks T-Mobile) without the mayonnaise. I don't know why the sandwiches just don't hit the mark. I couldn't really taste the meat. Perhaps a bit more would help. It's a hot sandwich, but maybe they should toast the bread. There was no textural variance. The lettuce wasn't crisp. Everything was just mushy. I don't know. I only know that after eating it, I felt let down by that lunch. The most egregious problem in my opinion (and the reason I won't return to this location) was the fact that the staff weren't wearing masks. The man who rang me up was very nice, but I couldn't get past the fact that he wasn't wearing a mask. Good thing I had on a mask for me and a mask for him. So it goes... read more

Food is ok but service to very slow. The ambience is typical Firehouse. It relatively clean.

Worst customer experience ever the lady on the phone had the worst attitude I placed a order and asked for an extra pickle and she said no she can't make any modifications I'm Literally paying for the food it's my order and she's saying she can't give me an extra pickle and already had an attitude as soon as she picked up. For this reason I will never buy another sandwhich from here alls I was looking for toward was an extra pickle a she just did not want to give an extra pickle.like why there free in the first place there the best part of the meal .i don't understand why everyone has terrible attitudes now a days.i just wanted an extra pickle:| read more

Good Service! Nice people Hey - it's subs - what more can you expect! Subs were good And establishment was clean read more

Too pricey for such small sandwich, taste bland too. Nothing special and I won't be back read more

Firehouse Subs - "Tiny sandwich" about 2 inches? - Sandwiches Near Me - Lilburn, Georgia

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Not sure why the low rating....I came here for lunch after an appointment and the place was packed. But the cashier moved us through down the conveyor belt in no time. I ordered a hook and Ladder with no cheese and no tomatoes. I also got a medium ice tea and some chips for about $9 dollars and change. My sandwich was great. No only did they get my order right but it was ready in about 5 minutes and there were about 4 other people in front of me....I was happy and got no complaints....be happy to come back again next time I'm in the area.... read more

Firehouse Subs - Hook and ladder...turkey, ham no cheese, no tomatoes - Sandwiches Near Me - Lilburn, Georgia

The Subs are always great here! The staffs customers service isn't the greatest, it's okay to have one bad day per week thats normal. I shouldn't have to deal with grumpy attitudes 2/4 visits. read more

soooo slow! Crowd of people waiting for their order. The three employees are just too slow and inefficient. won't be back for this.

We were two of the four customers in the store on a Sunday afternoon. 4/5 employees working. Took 30 minutes for our two sandwiches to come out. The boxes covered with mayo, the bread was cold and stale, and most all the toppings were stuck to the paper rather than on the sandwich. Prices certainly don't match the quality. read more

I have never left a bad review for any business because people have bad days, but todays experience at Firehouse in Lilburn was egregious. After placing an $80.00 order on-line and picking it up, I returned back to the office to find there were no chips in the bag - despite the email and THE SIGN DIRECTLY NEXT TO MY TOGO ORDER that stated "CHIPS ARE NOW IN YOUR BAG". When I called to inform Firehouse the woman told me "the sign is just there to be there, the chips aren't in the bag". I also informed her that I ordered and paid for chicken and dumpling soup, which was not in bag. Her exact words to me were "we don't sell that soup, and I'm not the one who ordered it, you did". When I kindly asked if she thought it would have been more appropriate to inform me of that when I was picking the order up OR BETTER to have called when I placed the order online, SHE HUNG UP ON ME. I order lunch for my co-workers on a daily basis and have never had worse customer service. I could care less abut chips and soup, it was the horribly rude employee that lost my business, there was a professional way to handle it, but that was lost on her. I will NEVER give my business to Firehouse in Lilburn again! (online web order check #1000038) read more

Great atmosphere and great service! Love the hospitality here and also it's a lot cleaner than the other locations! Love it

Sad. Sad. Sad. For years I have heard the same commercial and wanted to try these subs. The pictures. The discriptions. It all sounded so good. And it was all a lie. The hot italian was a disaster. Its a disgrace to the term hot or italian. Further, if your on a limited lunch schedule, dont go here. It took 30 plus min to order and make lunch. After the 5 min ride back to work, the bread was grossly soggy. The tomatoes were soft and even the onions seemed old and wilted. The lettus had no crunch but atleast it was not brown. The meat was ok. But honestly, Nothing about this would qualify for their famous slogan. In fact, after just 3 bites I dissected this sandwhich and ate only the meat and various bits that were stuck to it. Our way beats their way... no please stop saying that. People like me make the mistake of believing it. Really if you want a good sub, grinder, hogie, or even something that taste like a sandwich, go to baldinos. Heck even blimpie does it better. For that matter I would say even subway has this beat. The only hope this chain has is that their are so many locations. Surely one of them produces a quality sandwhich. On a side note. The chocolate chip cookie is very good. So if I go ever go back it will be for another cookie. read more

After Uber eats failed to deliver I went to this store to buy the sandwiches uberv eats failed to deliver. The manager refused saying their rule is not to serve until payment from Uber is received which had already happened. Even though I was willing to pay I was refused service. After waiting 30 minutes to confirm Uber payment was I offered to make an order. Very stupid policy. I will no longer use this store not will the school I teach at. read more

I am very upset with this firehouse sub location! The employee that I encountered today was not showing any holiday spirit! It is Christmas Eves and I was giving complete trash customer service. I do not think this is how firehouse subs would like to hold themselves. This unjust treatment was shown during the process of not giving me my cash that I requested to be switched out due to a damaged bill! This employee refused to give me another dollar bill up and to the point I decided to ask for a refund. Then they proceeded to say that they would give me for quarters later to hand me a dollar bill in exchange that was perfectly fine. I do not know why they put me through this stress and waste of my time during this process but I should still be refunded for my time being wasted . read more

Always good food. The manager (or owner maybe)is a real super nice guy. Always good to support the local folks.

All men and women are created equal. All firehouses are not. This one in Lilburn is just OK. Try the one in Snellville and be enlightened. The meat here is placed haphazardly on the roll like maybe they were wearing a blindfold during preparation. And they don't steam the sandwich enough here. So there you have it - edible but not incredible. read more

I usually eat at firehouse subs once a week. I usually eat at the one down the street but the app wasn't working for that location so I ordered from another one and worst mistake of my life. The app sent me to a storage facility. So I called wanting a refund and the GM told me that they didn't even have an order in my name anyways and they Leontief refund from the app. Talking about I have to go to my bank to stop payment. Well I said so you didn't get an order for a medium and large ny steamer. He said yeah it's on the rack waiting to get picked up. if you didn't get my order why is it made and ready for pick up. He lied to me for no reason. Don't go there and if you do don't order on the app. Bunch of jack asses. Sadly Sean Grady read more

Place was empty and took 10 min to get two subs. Their closing crew is a joke and the place is disgusting. Sandwich was so sloppy that the meat slid off with the first bite. I enjoy firehouse but not this location. read more

This is the last time. The employees here are much more concerned with their conversations than getting orders right and being polite. I said "wheat" because I wanted wheat. Unfortunately, Willy W. didn't listen and barely acknowledged my presence. GO ELSEWHERE!!! read more

I've been to plenty of Firehouses this by far is the worst one I've ever been to. It started off bad the moment I walked through the door no one greeted me, not even a hello. Now from my experience when someone walks in the door they're to be greeted by a loud "welcome to Firehouse!!" Then when I got up to the register a younger girl with braids was standing there, we had a staring contest for a good 30 seconds before she thought to say hello. I feel like if I come into your restaurant I should be the one getting you I should not have to prompt you to greet me on entering your business. Just from that point I wanted to walk out, but unfortunately this is the closest restaurant to my house. If you guys appreciate the great service I would recommend going to the firehouse on Buford Highway. read more

I've been to this restaurant at least once a week for about a year. The staff has always been friendly, fast and helpful. Even during the lunch rush the wait time is still reasonable. Until today....I'm assuming the sandwich maker is new this is only my second time seeing him there. There signature chili sauce is always available and is my favorite condiment for the hook and ladder. White male looks to be in his early thirties with stretched earholes. Idk if he's just lazy or thought I didn't know the sauce is always available. The bottle on the counter was empty so I asked for another he said he would bring one. He finished making my sandwich then whispered we only have what's on the counter. 1. Whispering was the first indication he was lying. I said very loudly it's your signature sauce I'm sure u have more in the back. Literally seconds later the cashier gave me a new bottle. This guy needs to get it together, if u don't wanna fetch sauce u should have graduated high school. But other than that the establishment roccs always clean with great fast service minus Mr. Earhole. read more

At 12:35pm on 12/02/17, I entered this restaurant and saw a guy working in the food preparation area digging in his nose. I asked him if he was going to wash his hands and he refused to do so. Nasty! I will not go to this restaurant again! read more

I just left the Lilburn location it is 515 095- 2019 I tell you this because he refused to give me his name told me I would have to come up and get his business card the reason I called is because about 15 minutes earlier I ordered a sandwich they messed it up as they admitted to doing so and rather than having good customer service and telling me to come back give them my name and they give me the correct sandwich because they know they messed up my sandwich they wanted me to drive back in traffic with the sandwich to return it to get a new one. Being in restaurant management this is ridiculous I've been working all day long I come to you to your store order my sandwich clearly speaking English to the gentleman who took it he was very friendly and you messed up my sandwich and you want me to drive all the way back up in rush-hour traffic to return my sandwich in order to get the same wish that you were supposed to make this is horrible customer service the manager was rude he wouldn't give me his name he wouldn't give me a contact number or anyone to speak to I will never in my life visit another firehouse sub in my life this is not normal for them I don't know who hired this man but he needs to be fired he does not know how to talk to people and I was the nicest person in the world before he got rude with me I am exhausted how dare you ask me to save my sandwich in order to get a sandwich that you fucked up I ate my sandwich and it was not what I wanted at all and I still paid for it and he's lucky I didn't go back up there because he would not of been happy when I left get a new manager read more

I figured that i could stop in and grab two quick sandwiches after a long day at the office. As soon as i walked in the 1st thing i noticed was how DISGUSTING the floor & tables were. There were soda stains on all of them & 1 particular table had fries all around it on the floor, which struck me as odd, because i don't think you sell fries. Sarah greeted me,somewhat warmly,but not really. I ordered 2 Engineer subs 86 mushrooms because i'm deathly allergic to them.She didn't ask me if i wanted the combo,so i didn't get them. She told me that it would be right up. There were a couple of people in the store already when i walked in and i assumed that they had already eaten. After waiting about 10 minutes which is FAR too long for 2 sandwiches & a store that, at the time, wasn't full, Sarah came & spoke to the people that were already there when i walked in, and said "Your meatball sandwich will be right up. I'm so sorry." Already upset i realized that not only was my food not done yet but now i had to wait for these other people to get theres still. Those people told me that they were already waiting for 10 minutes before i walked in. The staff was too busy discussing instagram to focus on their job, and one of the men working there had really long, dirty hair WITH NO HAIR NET. He came from around the counter to speak to some lady instead of focusing on making the food, and i'm surprised his pants weren't around his knees,they were so big. Very unprofessional "uniform". In short, my order of TWO sandwiches took 30 minutes, i got mine AFTER people that came in behind me got theirs also. When Sarah FINALLY brought them to me, she gave me the most insincere apology that i've ever heard and handed me a coupon for a free sandwich, but HERE'S THE KICKER. Even though i had NO intention of ever coming in that store again, i looked at the coupon today and it had an expiration date of 11/2013 on it. Yeah, that's not a typo. She gave me a coupon that expired 2 years ago. That's when i decided to write this email. Can't make this stuff up. P.S. When i got home there weren't even any pickles and there were still mushrooms on my sandwiches (i'm fatally allergic to mushrooms). DO NOT SPEND YOUR MONEY OR TIME WITH THIS STORE. GO ELSEWHERE read more

The staff can't get there act together,arguing with each other,order confusion, and obvious lack of leadership