This place useually has a long time so be ready to wait. Don't order food before 11 even tho it's open till 12. Because things will never be right. I ordered boneless and bone in wings. Skip the Boneless don't order this. Its not as crisp or juicy. The chicken was well seasoned with a nice crisp. This chicken or wing really doesn't need any sauce. For me with the sauce it was too salty. I can feel my blood pressure rising. Just order the wings plain. I tried 3 sauces Smokey Chipolte - horrible sauce Sweet Spicy - kinda wierd but doable Just get the honey sauce and plain spicy wings. Garlic Parmesean- salt heavy creamy. It's too much salt for me. The chicken is good. The creator, I dont think they intended for sauce to ever be used for this chicken. The sauces are not good and the added sodium is doing this chicken a disservice. Don't get the sauced wings or try to get the sauce on the side. Trust me. read more

We went through the drive through, the girl asked if we are paying in cash or card. We said card. She said sorry we can only take cash right now. We went inside and placed our order and paid in card. read more

Popeyes Louisiana Kitchen - spicy chicken sandwich - Chicken Wings Near Me - Duluth, Georgia

if i could give -1 . between pleasant hill rd location & a lawrenceville hwy .. both suck. from the customer service to the attitudes. as customers, we shouldnt know why you & your fellow coworkers are mad or whats going on between home & work. / amount of times i heard f this job / while eating or ordering. i was given old crusted mashed potatoes, when asked for fresher potatoes they were about to give me shrimp that was half eaten in the same container. ms shantal who i assume is the manager , attitude & service is rude. i watched her talk crazy to an elder man. when she speaks, she speaks as if she tired of repeating herself or she over the bs. dont work with people of you cant speak properly. when asked to refund for burnt fries they offered me everything on the menu b/c the system doesnt allow them to refund individual items...bs. so they would have to refund the whole order then charge my card again? bullfckin shit. read more

Every time we come here, either we have to wait 25+ minutes for a mobile order, and our order is still incomplete. Which results in us having to go back to the restaurant after we've already gotten home...to literally demand the rest of our order. They had food lined up but they weren't giving it out to the customers waiting. Terrible staff. .5 stars. We keep going back bc we actually love the restaurant and food but this location sucks. Please do better. read more

I got Red beans and rice. The rice wasn't not good enough. The service was fine. Inside looks ok. Would not go again.

This location definitely needs a revamp. Being on the busy pleasant hill road makes it very convenient for a stop to get my fried chicken craving. But this place always has something going on. One time it was a heated argument between the staff and another customer that almost led to a fight. Despite ordering 30 minutes ahead on the app, my order was not even ready when I cane to pick it up. And waited another 30 minutes. But I already paid. Complained to the app about my order and got a juicy $4 coupon for my next order. The staff here are not well trained so it's very chaotic. Definitely need new management. read more

Popeyes Louisiana Kitchen - the counter and menus - Chicken Wings Near Me - Duluth, Georgia

Went in for last minute dinner this weekend and had really great service. Staff were professional and busy, but most importantly, they were so nice and friendly. It was my first time ever in a Popeyes restaurant (always ordered via drive thru), and I was very impressed at how clean and welcoming the dining area was. If we could have stayed we would have! It was clean, quiet and welcoming. And the food was delicious, as always. Thank you the staff!! read more

At the point yall need to hire people who can READ! How do you have a receipt telling you what items need to be placed in a bag and you still go around fuvking it up ! The food that was delivered was dry and cold ! Best believe I'll do everything in my power to get this location checked for inspection by corporate and foood auditors in the area read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Duluth, Georgia

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Order through Uber Eats and my delivery was only 10 minutes. Received order and I ordered the Flounder sandwich combo. I asked for no pickles and once sandwich was received, pickles were on it and it was hard as a rock and completely dried out in the middle. Where is management? and why are we not checking the food that has been sitting. This by no means was fresh. And they never answer the phones. Never again. read more

I love Popeyes chicken but this location has the worst service ever I order on the app and they make you wait for 30 minutes to an hour so I tried ordering on the window another day and still they make you wait ... they always forget to give you something either you're missing biscuits or fries or sauce or napkins ... I really want to keep coming here but it seems like they don't know how to run the business read more

@Popeyes I just got back home from ordering a family $45 meal and I open the box of chicken to find y'all refried the chicken. Really?!!? This is burnt! This is unacceptable. I live to far to go back to the store. I need some answers! #burnt #chicken read more

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I love eating at Popeyes. The problem is the restaurants have gone downhill so far it's not worth the trip. I went late night and ordered an eight piece and some butterfly shrimp. Instead of 2B, 2W, 2T, and 2D I got 1B, 2D, 1W, and 4T. It was late at night and the chicken was way overcooked. I'm not sure what the deal was, but I don't think they have butterfly shrimp in stock so I got popcorn shrimp. I don't know what the difference in price was, but I got ripped off. I'm guessing Popeyes will be the next restaurant chain to go bankrupt. read more

Krystal was such a delight. Professional and friendly and definitely made my day. And the food was delicious and fresh as always I love this popeyes location. Everyone stop by for Fresh food and great customer service and see Krystal. read more

Too much beading not enough meat. Use a lower grade chicken not something I would consider southern food.. Not friendly service, they did not want to be there which made me nor want to be there also. read more

Chicken was disgusting. I could tell the oil was old. It also had a burnt taste and it was cold. Biscuit was not brown, white on top. 81B health score. Never eating at this restaurant again. Epitome of horrible food. I threw it away. read more

I would leave a 0 star if I could. The guy at drive-thru rude as hell and cussed me out. I'm surprised people like him is hired. I guess the bar is set low for this location. read more

***EVERYONE PLEASE STAY AWAY FROM THIS RESTAURANT*** Food: Biscuits and the chicken out of safe food regulations. It was old and stale. The side were worse not until I got home did I notice that the rice and beans were half cooked and the mashed potatoes were stale tasting. Service: There was no management available to help employees or customers. While waiting for help with a cash order issue. I see a person running across the street from a Texaco store across from Popeyes during business hours. To my surprise it was the Popeyes manager on the clock. Is being called by another employee hurry up and come back from the restaurant to come and solve the issue I was having. Even after coming to the drive through window area . He never engages with the issues at hand. I see now that customer and any other kind of service at this Popeyes location is completely dead. They just don't care. read more

We order The spicy chicken and it was juicy and delicious. Friendly staff. We definitely order again. read more

Can I add a zero star??? I've made a mobile order where it should have been ready for pick up at 4:19pm. I arrived 5 minutes after my pick up ready time. The time now is 4:57pm and I am still waiting to pick up my order. read more

great service, hot food and awesome location. couldn't ask for a better place to have lunch

Some things to note about this location: - the inside is closed 24/7. So even if you order online to pick up at the counter you will be forced to sit in the drive through to get your food. - the drive thru speaker/microphone is broken so you can't even order until you get to the window. This makes it take FOREVER to get your food. - they are constantly short staffed. - the light in the parking lot doesn't work so at night it looks abandoned (as it probably should be). I went there twice in the past week. I ordered on line both times. I waited 30 minutes the first time and they shorted me a couple items of food. I waited 45 minutes the second time and when I asked them to include the two items that they shorted me from the time before (showing them my receipt) they got angry and refused to make it right. They said they wouldn't give me "extra" food. You're not giving me extra food. Your giving me food that literally already paid for. Plus i had to wait for 45 minutes for the food I was ordering that day. That alone should have led to them comping me a couple of items. But no. I was told that if I was dissatisfied I should just cancel my order. This is after already paid online mind you and couldn't get a refund AND waiting for 45 minutes. There's no polite way to say this. The lady that manages this location is an angry black woman. She probably beats her kids when she goes home. All of the employees are obviously terrified of her. She's a real piece of work. In my opinion this location should probably be shut down. Sad too because the food (if they manage to get it all to you) is really good. One last thing, if you still go to this place after reading all of this, make sure you check EVERYTHING before driving off. They shorted me both times I went recently even after I told them they had shorted me the first time. There is no customer service here. They do not give af. read more

I was over in Duluth for a little work and was trying to find a spot with grilled chicken that I could eat on the road and then I remembered Popeyes and those famed blackened tenders...so to Yelp and Waze I went! This location sits on Pleasant Hill Road in front a shopping center and along side several other fast food places. I opted for the drive thru as it was fairly empty. When I pulled up to the speaker, I was greeted immediately. I simply ordered the blackened tenders and nothing else. She let me know that there would be a wait as they would be making them fresh, and I had no worries with that. I pulled around to the window, paid and was told to pull forward. The Associate was helpful and friendly at the speaker and window. I pulled around to the front of the building as they had two other cars waiting. I ended up waiting about 10 minutes, which was 5 more than was quoted, but was not a big deal. The Manager came out to bring me my food. He apologized for the wait, chatted me up about my vehicle and let me know they tossed in two tenders for the wait. That box was FULL of blackened tenders and they were hot and fresh! Overall, I normally do not expect much from a Popeyes on the level of service, but I was pleasantly surprised at this location. If in the area and that craving hits, you best believe you will find me back in that drive thru! read more

Can i put 0 stars? The staff was very young and unprofessional. I ordered drumsticks with biscuits and fries and they told me they only had chicken breasts hours before closing. Its so sad to see the downfall of popeyes. read more

Came to this location around 11:15-11:20 on 3/4/2025, I waited at the speaker and someone came to the speaker and asked me to hold on , and never came back to the speaker to take my order. The store closes at midnight . This is very poor service and unprofessional. Why not just close at 11 , if you all don't want to take care of your customers . read more

I was not really impressed with this Popeye's last night - better than the Norcross-Tucker location, but it could still improve. The workers were nicer here than at the other one I mentioned, but I still felt kind of rushed upon ordering. It was around 10-11pm, and they supposedly close around 2am, but a lot of items were out or done being made for the day. We couldn't get a chicken sandwich or spicy anything at that time. My fiancé decided to get a chicken box. Unfortunately, I misunderstood him and got the tenders when he wanted the regular bone-in chicken, but he went with it. They didn't ask if we wanted any sauce or our receipt and didn't include either in the bag, so make sure you speak up if you want either. When we got home to try the food, everything just kind of fell flat. The chicken was okay, though not the best Popeye's we've had. The red beans and rice was completely dried out. The mashed potatoes were surprisingly good. I thought we hated Popeye's potatoes originally, but it turns out the Norcross-Tucker location might've just given us an old batch. Finally, the biscuits which are usually my favorite thing were ridiculously hard. I'll try to see if I can upload my video clip of me knocking on it like wood. This, and the biscuits from Shoney's at Sugarloaf Mills are officially the worst biscuits I've ever come across. Simply, they were left in a warmer too long and dried out beyond repair. I didn't break my teeth on them fortunately, but they were sad. Not planning to come back to this location anytime soon as I just felt the lack of care in everything. read more

I normally don't go to this location because in the past I have had a bad experience with the employees that work there and the device that they give. But last week, I went there and was help by this really personable young man named Adam. He was so welcoming and polite, which was a breath of fresh air. He worked really hard at making sure my food was served up quickly, and he said the one thing you hardly hear anymore in fast food...THANK YOU, AND HAVE A GOOD DAY! I will be back! Thank you Adam. read more

Typical Popeyes staff. Low ambition, high attitude. Check what you pay for. $3 for a ice cream scoop sized side read more

Popeyes Louisiana Kitchen - $2.99 for this - Chicken Wings Near Me - Duluth, Georgia

I pull up to place my order I waited for 3 minutes before I said hello. This rude woman yelled through the intercom "just a minute!!! I did not react back towards her energy I place my order. I ask for beans without rice but you can clearly see I had a lot of rice. It was only two cars ahead of me. When I pull up I saw the woman that yelled at me she was wearing a tan shirt with a headset her Physical appearance was on the heavy side, the other women had on black shirts hopefully she wasn't the manager . She was very rude. This is a zero star establishment. read more

Popeyes Louisiana Kitchen - 3 pieces of chicken and red beans and rice - Chicken Wings Near Me - Duluth, Georgia

Shametra B. has exceptional customer service skills, she deserves a raise! The other night I ordered through drive thru, the wait was long because everyone wants Popeyes late at night (which is why I was there). Anyway, Shametra was very pleasant through intercom and in person. She went above and beyond, she even ran to the cooler to get more pie when everyone said they were gone for the night. The food was hot and I received superb customer service. read more

Popeyes needs to find a better management for this location. It cannot get any worser than this. I wished I check Yelp reviews first before coming here. I recently ordered my lunch from here and had a bad experience. I attempted to do a drive thru at around noontime & their staff told me to come inside. When I came inside, I saw 4 staff working or just hanging around, I was not sure. However, I was sure that they were taking their sweet time & did not even care about anyone waiting in line. They didn't give me the right wings that I ordered either. When I told them about it, they just shrugged their shoulders and told me that they ran out of the lemon pepper sauce that I wanted. WTH, why didn't anyone tell me about it when they gave me my order. I had to pay for these foods. I didn't get these foods for free from them. I mean if they don't want to do their jobs and doing it right, then just quit & find something else to do. What I hated the most about this that had prompted me to give this place a bad review was actually their foods. The wings and the classic chicken wraps that I ordered were so cold & soggy. I ordered from other locations of Popeyes before, and this was the first time that I had such bad foods that I had to throw about half of them away. Don't come here unless you want to try their cold & soggy fried chickens. read more

AVOID This location !!! Drive thru is never fast here , just to get through drive thru it's a minimum of 25 min ! Line is always wrapped around drive thru ! Needs to hire people more people or get people that are actually working ! Workers always have attitudes . Never has hot sauce . Mild Tenders always takes an extra 10 min to cook which takes wayyy longer ! Just go to the next location and avoid this one. read more

I got the chicken burger with fries and they both tasted a lot worse than the ones i've tried at other popeyes location. The fries were cold and dry and it was the same with the chicken in the burger. Usually popeyes chicken is really juicy but the chicken burger here was soooooo dry I could not swallow it without a drink!!! Also they got my order wrong, i originally ordered the chicken tenders but they gave me a burger(?) read more

Waited for about 30 minutes for them to take my order, then another 10 to 15 minutes to get my order.

Do not eat here!! Management is horrible , rude, ugly ,& disrespectful. Making threats at the window to a customer as if this isn't a place of business and during a transaction. I get people have their bad days but this is every time I come When she asked for my payment method I was trying to unlock my phone to use Apple Pay I knew our engagement at the window would be negative due to her rushing me to order at the call box . she immediately went away from the window talking loud to her co workers putting on a show saying what she was gone do ! My children can do a better job than her and they're 5& read more

Entire staff were efficient and very polite! Food was ready quickly and perfectly prepared! Nice job Popeyes Team!

May literally be the worst Popeyes you ever stop at. The staff are in the parking lot helping their friends do car work. Should have taken a picture. Other staff are walking up to your window telling you cash only. Not worth the stop. Has only went down hill in the past year. Sad to see management not care. read more

Order nuggets and I get big balls of soggy breading. TRASH!!! The manager on duty knew and still allowed to be served read more

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the absolute worst!!!!! this location does not know the difference between spicy and the mild chicken!!!! if you purchase a family meal they never have all of the sides !!! and i never get my complete order that i paid for!!!! unprofessional this place is in need of new managem and staff read more

I am taking to Yelp, as I have did before, to comment and share observations after a dining or provided service. Patronized the Popeyes at 1635 Pleasant Hill Road Duluth, GA four times over the last six months. Today was visit number four. On 11/21/22: (Visit number three) I placed a $67.50 order. After arriving home (20 + miles distance) I discovered my 12 piece classic tenders were missing. I immediately called the number (many times) atop my receipt only to receive no answer. Today, the manager stated she always answers her phone. Again, I received no answer. I searched the web for alternate numbers associated with the store number and address of this Popeyes location. No answer. Completed the online survey - no reply. Returned to the store location today (12/3/22) with my notes on the now fading receipt to explain the situation and to secure my original 12 piece order I had paid for on 11/21/22. The store manager reluctantly filled my original order, but not without insulting my integrity over a twelve dollar order. Her attitude and verbalization were indicative of a less than professional manager who acts as though she and her team are doing the customer a favor by providing the service already paid in cash or card. In reflection, my satisfaction with Popeyes across multiple states, i.e., Virginia, South Carolina and Georgia, has become unbearable. Tonight, Saturday, 12/03/22, my family and I have decided to remove Popeyes from our options to dine. It appears these large chain fast food franchise organizations care very little about customer experience as long as we keep patronizing. Appears Popeyes Corporate has allowed itself to become disconnected from their customer's experience and disconnected from the development of their teams. From managers to front line workers. The inmature attitude of this store manager is indicative of major dysfunctional systems across Popeyes Corporate. I opine, the poor customer service and lackluster leadership displayed are systemic training failures and signs of disengaged leadership within Popeyes Corporate. Appears the pandemic impacted or halted on-site inspections and observations and interactions with Popeyes and their customer base. I will spare you my observations of the respective shift workers during my visits across multiple states. The store manager on duty at 528pm, Saturday, 3 December 2022 at Popeyes Store located at 1635 Pleasant Hill Road Duluth Georgia became the location that has caused my observations to be verbalized via this Yelp review. I hope we, as customers, cease rewarding poor performance and less than satisfactory service provided by businesses and franchises who take their customers for granted, insult them and all while expecting tips without providing exceptional service and keen attention to detail. I am so disappointed in Popeyes Fast Food Chain. read more

Yikes. Stopped by 1 hr 30 min before closing and the guy at the drive thru told me all they had left was 1 breast and a couple of tenders. There were at least 6 cars ahead of me who were told the same thing. I don't understand the point in staying open then...? What is management doing? I feel like all Popeyes are consistently bad, sadly. I'll try to avoid this location. read more