Food is great and service is great but, I literally had to step over a person who was almost blocking the entrance and smoking marijuana. I reported it to the staff but, I don't think they care or know what to do. read more

I am very disappointed in the order I received via DoorDash. I ordered a specific sandwich and I got something completely different with an extra ingredient I am allergic to. The soups was ice cold- No cheese or bacon added. This is the last time I will get food from here read more

Whenever I eat at this location sit in or take out we're always happy with the service and food. The staff is always in gagged and had shown they take pride in there job. We definitely recommend this Firehouse Sub location. read more

Hung over on Saturday and needing to get away from Sunset Station for a few minutes my friend and I went over to Firehouse Subs across the street. This place was busy at this time and they looked short handed, but they delivered in a timely manner and their sub was right on par. I highly recommend this place when you're hung over as hell and do not want to listen to anymore chiming slot machines!! Thanks Firehouse! read more

I ordered 2 steak and cheese in an empty restaurant and I will have you know that it now has been 30 minutes and I'm still waiting for my sandwich. Do t come here to this location unless you have time to kill read more

If you have unlimited time to wait for a couple subs then come here. If you don't want to wait 20 mins for two subs to be made, don't come here. This place is the slowest sub shop I think I have ever been to. It's like they are growing the vegetables while you wait. Not coming back to another firehouse subs again. read more

I haven't been to Firehouse Subs in some time and not because it's bad or anything. I recently ordered the Cajun chicken medium the sub was amazing extremely favorable. Despite having not been to FHS in years I wasn't disappointed in the slightest by the quality or size of the sub to me it was stacked. I would definitely pay another visit to FHS although I won't wait so long read more

We stopped in for lunch to try Firehouse for the first time. I was impressed by their dining area. It was very clean and well maintained. The decor is pretty much dedicated to the men and women of fire departments of course. They also had a Henderson firemans gear on the wall as well. I have a lot of respect for their profession! On to the food- I ordered the medium steak and cheese sub. Pretty decent fillings of steak, cheese, provolone, onions, peppers and mushrooms. I would say it is comparable to its competitors but not above and beyond. They have a huge array of hot sauces you can add once you've received your order. The sauces are numbered on a hot scale to choose what level of spicy you like. It was good but not over the top. I realize it's not like Subway where you see them prepare, pay and leave. Although we seemed to wait a while for them to finish our order. It wasn't too busy so I thought it was odd. When you are hungry and start to get 'hangry ', every second that passes seems like an hour. That being said, I still wouldn't hesitate to stop in again. The food was decent for another go! read more

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Firehouse is by far one of my favorite sub chains. This particular location has a large dining area that is always clean. The staff has always been friendly and quick in preparing my order. Every sub combination I've had here has been delicious. The main sub options come in two sizes and even the smallest sub is too large for me. For the person watching calories they also have a selection of sandwiches that are lower in calories with the calorie counts posted. I can appreciate when a restaurant gives me reasonable calorie options. Firehouse also has delicious Sweet Tea. They also have a section of hot sauces to heat up your sub. The selection is ridiculously large! read more

Wow, first time in and yep I likey! I split a sandwich, I think it was a club, it was amazing. Really fresh, I am a fan. It was about 8pm on a Thursday, pretty slow (to be honest just myself, hubby and another couple).. The staff was friendly, helpful and prompt, the store is large and very clean! I will be back! read more

Ordered in and it was perfect just the way we wanted it one was a steak n cheese the other pastrami so would order again ... delish

My daughter and I drove past this location after a soccer game, and decided to give it a try.... IT WAS DELICIOUS! The meat was fresh and moist. The bread was perfection. They have a large selection of hot sandwiches, large enough to split for two people. I ordered a turkey sandwich with cranberry and my daughter ordered a ham and cheese. Both delicious and very flavorful. The place was very clean and everyobe was super helpful in answering our questions. We cooled off, refueled and hot the road, deciding that we would definately comeback to the shop the next time we were in town for Soccer. read more

Firehouse Subs - Menu board - Sandwiches Near Me - Henderson, Nevada

First time trying this place as it's located 2 blocks from me. Ordered the meatball- pepperoni large sub. Sandwich was great. Staff is very slow getting and taking orders. Sodas are warm from your case. Went and grabbed it after ordering. I'll try a fountain drink next time. read more

IT WAS MY FIRST TIME AT FIREHOUSE. ILL NEVER RETURN. I'll take my asz back to Jerseys. They messed my whole order up. I can't eat anything spicy. I asked the cashier was there anything on my sandwich that would make it spicy. She assured me there were no spicy condiments if I didn't ask for them. I ordered the Hook n Ladder. Told her no tomatoes and no onions. I also ordered a small meatball sub to have later. Would you imagine my surprise when I got home and bit into my H&L sandwich. Instantly my mouth caught on fire. I opened my sub, there was RED PEPPER FLAKES , TOMATOES, AND ONION ON MY SUB. And can you imagine......biting into my meatball sub and finding RED PEPPER FLAKES IN THERE AS WELL. It actually looked like it was apart of a spread or something that I never fuccing asked for. I can understand some of them being busy with online orders BUT COME ON NOW. All of the shii I didn't want just happens to make it on my sandwich. I'm never going to another Firehouse Subs. read more

My very first time to eat subs besides subway. This sub was way to yummy than other subs. I'm pretty sure I'll go back to this subs resto again love their subs...Place is nice and clean with nice staff... read more

Firehouse Subs - Had this subs pastrami/corned beef very delish - Sandwiches Near Me - Henderson, Nevada

This place is terribly slow. The manager was just watching while the short handed staff worked their tails off. The store was not even busy. And not really short handed, there are five staff here. Update: She did start working after multiple customers inquired about the wait. The food is just ok and not worth the wait. To top it off, there was no apologies from staff about the 25 minute wait for three standard subs. I'd recommend that you AVOID Firehouse Subs. At least this location. read more

Order a sandwich for my birthday through the app to avoid having to wait! When I arrived they had no order under my name and looked at me like I was in the wrong! Once I showed them my order receipt which I order through the app they finally remember my order! They said they never made my sandwich because they thought it was a spam order! After all that I had to wait 20 mins + to have them mask my sandwich that i ordered way before on the app. I definitely won't be returning to this location read more

Wanted something different than a subway sandwich, so I tried this place and I was not disappointed. This place makes a great sandwich and I had to go twice in one week. Their facility is clean, the people are friendly and very helpful in making a sandwich choice. read more

This is a very clean store with great service!! The means are of a high quality, made to order in a very clean environment. They pay special attention to requests. read more

Very good, quick, used a tmobile deal so it was extremely cheap. Cheese steak is so good even as a left over!

This was the worst cheese steak sub I have ever tasted. I had a better cheese steak from the frozen food section st a supermarket. Pathetic! read more

Ordered a specialty hot club and got home to find it had NO turkey or ham on it...just bacon and the dressings/toppings. That's my mistske for not checking it before I left...the box DID feel awfully light. Learn from my mistakes, CHECK YOUR ORDERS before leaving. read more

I have no words. We have always loved this place BUT today was one for the books. We walked in at lunch time, they were out of all of their "new" sides. And no regard for offering us anything else. Also their million choice soda machine was out of 90% of the choices. We always had to wait 25+ minutes for our food and it wasn't even made correctly, it was messy and just a disappointment! read more

Firehouse Subs - The lack of soda choices! - Sandwiches Near Me - Henderson, Nevada

If I could leave zero Stars I would, I have had the worst experience of customer service in the past two years trusting fire house subs would make my sandwich right every time I've gone. That has happened my twice... I don't understand how hard it is to listen to a customer and providing the customer service they ask for. I work in customer service and I try to fulfill my customers orders 100% by listening to the customer needs. To paint today's picture... I had been at work all day and haven't eaten for the day and I asked my assistant to pick me up a sandwich thinking going in the store would make a difference to the customer service I've had over the past years and sadly to my surprise it is still the same. I had even clocked out for lunch to sit down because I was excited for my lunch and looked at the sandwich and it was not what I asked for. That definitely was not my assistance fault as I provided a post it note with my order that they now have stapled to all the receipts. It was their fault for not listening to my order as she had to repeat it multiple times. I returned the sandwich after working an 8 hour shift and advised the employees I did not want it!... And Even as I was there in front of the employees addressing the issue rather than they focus on the customer service and understanding their mistake they're so focused on looking at the ticket on the sandwich to see what I'm complaining about. I almost just drop the sandwich off and left it in the store and said fuck my return I don't care I don't wish to do business at this location anymore and they've (You) lost a customer. I cannot trust that what I am paying for is going to be delivered and honored every time I place an order. I am done. read more

They got my order wrong twice, I ordered for pickup over the phone. It smells like farts inside.

I normally love firehouse subs but I'm just really frustrated by them right now because I ordered a sandwich with no mustard (I'm 8 months pregnant and can't stand mustard) and the guy who made my sandwich handed it to me and he confirmed what I ordered and that I didn't want mustard then I get home and it's lathered in mustard. So he handed it to me knowing very well he just put mustard on it and confirmed I said no mustard. I couldn't eat it past the first bite. That's $14 wasted and sad because I'd been craving firehouse allll day and finally went and got one before they closed for the night :( read more

Worst experience, I ordered online, received confirmation. I have a 30 minute lunch, ran to pick up my order and the card had an issue processing when I placed the order so she asked if I could pay at the counter. No problem. Paid and then she put my order at the end of the line. Hardly anyone in the place and the manager straightened chairs while I waited 10 minutes for one sandwich. Also, the chips stand was empty. I asked the girl what happened and she said we haven't stocked it. It was 12:10 on a Friday. Never going back. read more

Yesterday ordered 2 sandwiches w/ little mayo. It looked like they just emptied the jar of mayo on the sandwich. Very sloppy and soggy. I will never order from them again. Go to Jersey Mikes if you want a well made sandwich.. read more

These guys are awesome. I never review restaurants but they were just so good. The food is always good at firehouse.

After waiting 30mins past the quoted Ready time for my online order, after having been asked my name and order 3 times while I waited, AND after asking the guy that handed me my order if the special order i had placed was done correctly and he said yes and gave me the thumbs-up, I get home only for both of the sandwiches I ordered to be wrong and inedible. They don't even answer their telephone, to boot. I tried calling repeatedly, as did the rep from GrubHub support, but nobody answers. Thankfully, I was able to get my full refund thru GrubHub. read more

I'm going to go right in the middle on this one because I love their subs. A couple things about this place are frustrating, though. First off...customer service is not their forte. They almost make me want to apologize for inconveniencing them by wanting a sub. Second...do NOT go here if you are in a hurry. Don't attempt it. I work in the area and decided to grab a sub on my lunch. I called the order in because I was on a time constraint. I arrived ten minutes later and still waitied approximately 20 minutes. Thirty minutes total for a sub?? Okay, so they were busy, but 30 minutes? I gave them the benefit of the doubt and avoided the review because I knew I was heated. I went in again tonight. There was one couple waiting for their sandwiches. I ordered four for my family. It took 25 minutes. A couple other comments, one girl was standing around talking the entire duration of my visit. I had 25 minutes to observe this. She talked to the gentleman making all the sandwiches. This made me upset because the time could've been cut in half if she helped him. Further, the dining room was really messy. She could've been cleaning. Instead, the order taker cleaned the dining room when she finished taking orders. Firehouse could either cut labor cost or improve customer experiences by focusing on training their associates. read more

This is just an average place with sandwiches with an average taste. Not amazing, but no terrible. Pricing is fair, but then again I wasn't "wowed" with anything about my pastrami sandwich. Having experienced some of the best pastrami from Jewish deli's, I was underwhelmed. I think corporate chains forget what made them famous and take their eye off the ball, quality wise. And it shows. I'll come back if I'm in the area and need a quick bit. But I would never go out of my way to find them again. read more

The bread is yummy , however I can't say there was anything different from any other sub shop. Your basics with usual toppings. I can't say it was memorable but it was convenient for lunch after going to Payless. Ill probably go again. They do have smaller sandwiches so if you are watching calories that does help. read more

Just ate at this location a couple of weeks ago and I ordered the Nashville Hot Brisket. It was delicious! I can't wait to go back and get another one! read more

Kim and her shop are the best the subs are super good I'll go out of my way to go to this fire house sup they are gr8 to talk to as they make my food and are very accommodating willing to me a glass of water as I sit and wiat (may not be a big deal to some but it is to me with helth issues...) read more

After my initial review, the owner of this particular Firehouse Subs reached out to me and recommended I come in and try it again, and that's always something I appreciate, so I said I would fairly soon. That was about two or three months ago? Oops. Well, I finally got around to making good on that the other day when I was making an emergency run to Wallyworld next door. I stopped in and got my order "for here" instead of "to go" this time. Maybe there's something to be said about that choice because the sandwich (a Firehouse Hero, I believe it was called) seemed tastier and fresher right out of the oven. Still a little pricey for a sandwich, especially after upgrading to a combo (and forgetting to get my chips -- that was my fault though), but the meats were plentiful and the veggies crisp. An a-okay sandwich, if you ask me. In the original review I went back and forth between three and four stars and eagerly wished for a half-star. So why the fourth star this time? Staff. The crew seemed really friendly and not like they hated their job. Being in the hospitality industry, customer service is make-or-break, and theirs was quite good. Plus, as I said, I always appreciate it when owners and management go out of their way to touch base with their customers, and that care was reflected in the crew at this Firehouse Subs. Kudos to the Firehouse Subs team for turning a mediocre experience into a solidly good one. read more

Normally, the food from this location is pretty spot on but tonight - not so much. I ordered in person in the store. Large sweet and spicy meatball with extra sauce. Large engineer add mushrooms, add cherry peppers. Medium engineer add mushrooms, add cherry peppers. I asked when I was handed the order if the meatball sub had extra sauce because it didn't show up oN the screen when I ordered and paid. The gentleman said yes. When I ordered the engineers. The mushrooms and peppers showed as add-ons on the screen , so I didn't verify. When I got home, the meatball sub had the regular amount of sauce. No extra. The engineers had a tiny amount of mushrooms and almost no cherry peppers. The top part of the roll was very dry. Just a very small bit of Dijon. So disappointing. We've had sandwiches from this location, the McCarran location on Eastern and Russell, and the Maryland Pkwy location. The food and service has always been good at all three. The customer service tonight was good but the food left much to be desired. read more

Firehouse Subs opens up closer to me! Granted it's still a drive, but it's the closest one to me now. And it's in an area of town I often frequent. I stopped by today while running errands in the Henderson area and the place was packed. There were only two tables open, and it was about 1:30 in the afternoon. As with other Firehouse Subs this one has that (obvious) this place is made by firefighters feel. From the dalmatian spot tables to the firefighter jackets hanging behind the place where the employees are working. I did wait about 10 minutes for my sandwich to be made. That IS a little long considering this is a sandwich place competing with other places like Subway that make sandwiches pretty darn fast. It's kind of weird to me that sandwiches come out that slow considering how many employees there are working behind the counter. However - all sandwiches are warmed up so maybe that is where the extra bit of time comes into play - I'm not sure. Even though the wait was a bit long I LOVED my favorite Hook & Ladder. While I waited I got a few hot sauces, and there are plenty of them. Do not miss getting some sauces to put on your sandwich. I personally like the Firehouse Subs signature sauce, it reminds be of Batch 88 from Quiznos. Overall I will return to this Firehouse Subs quite a bit I am sure. They are still currently my favorite place to get a sandwich. Oh remember - they give you a pickle with your sandwich combo! read more

In the few months since I moved to the Henderson/LasVegas area, I'm glad I discovered this particular Firehouse Subs quickly! The place is always spotless, the food is absolutely delicious, (Try the #5 !) &every person on the staff I have come in contact with, has been personable & helpful, and downright friendly! {And a shout out to my new buddy, "Red" !} Everything about this place will keep me coming back... from the staff, to the awesome sandwiches, to the "free-for-all" Coke machine that lets you mix 3,482 different flavors... LOVE that! And, because of all that, they'll continue seeing me weekly. read more

I had a couple of gripes about this place, that left me unimpressed. For one, it took them 20 mins to finish our order...this seemed long for a sandwich place with ~4 lady's working. But, my major issue was when I got home I saw they had switched up our order too, totally wrong sandwich for me and they put mayo on mine despite my specific request to not have it. I know mistakes happen so...I called them about it and the worker who answered the phone had no phone etiquette. After hearing my complaint she shouts to her coworkers "who made the firehouse sub? You messed up, ya, you give her the wrong sandwich. (Loud sigh) let me talk to my manager, hey this lady is calling cause we gave her the wrong sub, ya I know it was ___ she knows she messed up." SO Awkward. I decided to not go back after that weird interaction even though they offered to replace it. read more