​We have been regular customers at this Capriotti's location since they opened about 10 years ago, but after the appalling treatment we received yesterday, we will never return. ​We picked up an order and realized one of the sandwiches was prepared incorrectly. This wasn't a matter of "preference" or being picky; the sandwich contained ingredients that the recipient literally cannot eat due to medical reasons. When we called to explain the situation and ask to bring it back for a correction, we were met with immediate hostility. ​It gets worse. When we asked to speak to the manager to resolve the issue reasonably, we were met with a level of unprofessionalism I've never encountered in the food industry. The manager essentially told us we "f***ed up," using that exact profanity to blame the customer rather than help solve a simple order error. ​To be spoken to that way by leadership in a place of business is disgusting. Using profanity toward a customer who is trying to address a medical dietary necessity is not just rude--it's a total failure of management. If this is how they treat their regulars, I'd suggest you take your business elsewhere. There are plenty of other shops in Henderson that actually value their customers and understand basic human decency. read more

Great place! I have never visited this sandwich shop chain before, and I gotta say it is amazing. Awesome sandwiches, large portions and friendly staff. In fact they pride themselves with making great food. Happy employees make delicious food. Also - music while waiting for sandwich was awesome read more

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Always friendly, great service, with reminders on available rewards. My husband likes to get the grilled cheese sandwich reward. I enjoy the Bobbie sandwich with extra cranberry and the bread is fresh and the toppings are flavorful and plentiful. I like when they have the large bags of chips in stock and enjoy the salt and vinegar as a tangy accompaniment. Overall a good store in a convenient location near Stephanie and 215 to make a quick meal stop while running errands. read more

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This chain might be the Old Faithful of the Vegas fast casual scene. Capriotti's Sandwich Shop is a chain that started on the East Coast but was purchased by Las Vegas franchisees before I even moved to town and got to know them. I've stopped in at this particular store on Stephanie and Paseo Verde before since it's basically right off the highway, and I did so again today for the chain's 49th birthday (for which they offered $4.90 any small 8" subs except for American Wagyu, 1 per account). It's very easy to order and apply discounts off the app. This location wasn't busy and apparently started prepping our orders right away since they were ready in mere minutes. I popped the subs in the oven for a bit later that evening and had instant dinner. The Bobbie is a damn legend, and of course I ordered it again. Featuring turkey roasted and pulled in-house, stuffing, and cranberry sauce, it's Thanksgiving in a sandwich. Actually, it's even better since instead of dealing with gravy, you get richness from creamy mayo. They didn't skimp on any of the accoutrements, and the result was a great bite every time. The Capastrami was also worth a revisit. It wasn't as amazing to me today for some reason, but there was a good amount of pastrami along with Swiss cheese, creamy slaw and Russian dressing. If you aren't feeling turkey or carbs on carbs, this is a good way to go. The location has decent seating if that's what you wanna do. There's always parking available here since it's a quiet plaza. Actually, per Yelp, one of the other food/beverage establishments closed recently. Capriotti's is my favorite sandwich chain around town, so I'll surely be back sooner or later. It's simply got more interesting and higher-quality products than the competition. read more

Capriotti's Sandwich Shop - Small Capastrami cut into halves - Sandwiches Near Me - Henderson, Nevada

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We have been a fan of Cappriotti for years. We love their sandwiches, so delicious and not dry at all. Our favorite is: "American Wagyu cheese steak " and it is so delicious that we keep coming back over and over again. Yummy! They even have vegetarian options like : Impossible Cheese Steak , Veggie Chicken cheese steak, Veggie Turkey. Their sub sandwiches are flavorful, made with award-winning traditional recipes, and fresh ingredients. Always fresh sandwiches at reasonable pricing. The portions have gotten bigger at Capriotti's which is very rare these days, while everybody else's portions have gotten smaller. Employees are always friendly and welcoming. The place is super nice and always spotless. Always a go to spot for us when we need a quick bite and of course the food is always a bomb! Highly recommended! Definitely coming back!! read more

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One of our local go-tos for a sammich. On this particular Halloween afternoon shift I ordered two sides that I totally spaced on and the sandwich artist came running out to the car to make sure I got them. You could say he forgot to put them in the bag but he could have also let me drive off too but he didn't he came running out to get me my sides. A-1 customer service and the sammiches they made were on point. Another great Capriotti's experience. read more

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Stopped by the Capriotti's in Henderson for lunch and went with their classic cheesesteak--definitely hit the spot. The sandwich was packed with tender, flavorful steak, well melted provolone, and grilled onions that added just the right sweetness. Everything was hot and fresh, and the roll had a great balance of soft inside with a slight chew on the outside. It's a solid, no-frills Philly-style cheesesteak. Knocking off one star mainly for the price--at $12 for a small-sized cheesesteak, it's a bit steep for a quick sandwich (large is $22). Still, the quality is noticeably better than most fast-casual spots, so you're getting what you pay for. All in all, a satisfying meal, quick service, and worth a visit if you're in the area and craving something warm, filling, and classic. read more

Excellent service by Courtney. The place was very clean and also the music was just the right volume. Was also able to zip in and zip out fairly quickly. Food is always great (we usually get the Bobbie and cheesesteak.) read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Henderson, Nevada

Our always to go to sandwich place. It always baffles me when I see bad reviews for this place. In years getting my orders never had bad service and any bad food. So far every sandwich I had was properly done, full of yummy ingredients. Vegan options are very popular among my family. read more

This place was clean and professional. Special shoutout to hunter who was kind and helpful. I also wanted to mention he took the extra effort to wash his hands before starting my sandwich which I truly appreciated. The franchise owner is lucky to have a late night crew that cares. Keep it up! read more

UPDATE 5/29/22: Didn't feel like cooking dinner tonight so I decided to hop in the car and go to Capriotti's for a delicious sandwich. It's been several years since I've last visited this location (been going to the one inside GVR). Both this location and the one inside GVR are relatively close to me. My favorite sandwiches from Capriotti's are the Bobbie, the classic Italian, and the homemade tuna sandwich. For those who don't know what the Bobbie is, it is their Thanksgiving-style sandwich with cranberries, turkey, and stuffing. I've had the Bobbie before at office parties and Christmas parties. I went onto their website and ordered the 18" homemade tuna sandwich (I know it's huge but I loooove this sandwich). I chose to go pick it up curbside rather than waiting in line at the restaurant. Since I already entered my payment info online, I didn't have to show it when I went to pick it up. HOWEVER, this location does not have designated curbside spots. I had to go inside and get it because a staff member never came out with it. The good news, though, was that my sandwich was fresh and edible. Capriotti's, if you are going to have a curbside pickup option for this location on your website, please add some signs in your parking lot to avoid confusion, or have your customers who choose this option call you when they arrive. I'll definitely come back but I won't use curbside pickup again. Lesson learned. read more

Capriotti's Sandwich Shop - 18" homemade tuna - Sandwiches Near Me - Henderson, Nevada

I went in to try a sandwich and get info on their catering and delivery. In the end, he referred me to a location that's closer to our event that could deliver. I'm not going to lie, I also went to another sandwich shop nearby and their service was just as great. Awesome service to someone who didn't buy anything. read more

This location is serving delicious subs with great service. I've been coming here for years and I'm still a happy customer. The staff at this location are friendly and always appreciative of their well earned tips. Capriottis is one of our favorite spots for subs. I love the fresh, quality meats in their subs. The bread is always soft and fresh too. The Bobby is the best with fresh roasted turkey, stuffing, cranberry sauce, and mayonnaise. Our other favorites are the Capastrami, and Homemade Tuna. Their salads are decent and definitely enough to be a meal. Recently, I've been ordering through their app and loving the convenience. You can order and pay ahead so you just have to give your name at the counter and be on your way. My food has always been ready to go when I arrived. I also like that you accrue points towards discounts when using the app. read more

At Capriotti's, the sandwiches are always good but for the extra large sandwich, I paid $25 for a sandwich. I mean, I think that's ridiculous. It isn't that stuff full of meat and it isn't that great that that would be the price you beat the judge. read more

We ordered The Bobbie from a Different Location! We got home and the Bobbie was only turkey and dressing... not what we order. Making a drive back Toward the University from Henderson was a no go... I came to this location and walked in and explain to the manager whose name is Shane that we ordered at the Paradise location and the order was wrong is there anything that he could do. -Knowing the Caprottis are individually owned and operate. It was a gamble and the fact Shayne made A decision to help out. And Make the Bobbie. Thank you, Shane, for saving dinner this evening after a long day. This is the best sandwich ever! read more

Capriotti's Sandwich Shop - THE Bobbie. By Shayne - Sandwiches Near Me - Henderson, Nevada

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Wow ...this is my 3rd time here. First ordered ordered this through door dash for my mom Mother's Day because that's what she wanted and kept talking about some sandwich dip. We tried it and now I know why. This is the best sandwich we have had. We just visited and they told my mom they ran out of the dip. We were so upset because this dip is why I am coming back. I called the Stephanie location and the manager called me and said they happen to get some and that they can make for me within 30 minutes. That is amazing because I was just writing a letter to corporate asking to bring back the dip. They had it ready for me within 30 min. The ambiance is nice to eat your sandwich in but we took ours home. Will definitely return, the only improvement they need is training the workers with communication and menu items. They are young and teens but otherwise really friendly and really hard working. Thank you Capriotti's, please have the dip as a permanent part of your menu. read more

Capriotti's Sandwich Shop - Wagyu Roast Beef and Wagyu Cheese Steak - Sandwiches Near Me - Henderson, Nevada

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Yummy!! The sandwich I had was so delish and a cut way above other sandwich shops! Everything fresh and yummy.

I love Capriotti's but don't eat here often because I feel it's pricier than other sandwich places. Haven't been here in a while so decided today I would splurge and spent $90 total on sandwiches that will last us through the weekend. Of the 4 sandwiches I got, 3 of them looked like a chimp had wrapped them and the meat and fillings were falling out of the sandwiches, and the paper was stuck to the filling and had to be picked out. I can't say I'll never eat Capriottis again, but in the future I will be visiting Jersey Mike's more, or will just go to a different Capriottis location. For the prices they charge they should have some sort of quality control in the product they are providing their customers. read more

Capriotti's Sandwich Shop - 3 out of the 4 sandwiches we received looked like a chimp had wrapped them, and the sandwiches were falling apart. - Sandwiches Near Me - Henderson, Nevada

food is amazing, but let me give you some mf coleslaw without silverware. I'm staying a hotel and ordered uber eats because I don't have a car. yet I order food and y'all mfs just don't throw in any Utensils? for why? read more

Timothy and the crew make it happen at this spot. Best sub ... EVER! The team here has your back!

Randomly popped into this location for a sandwich when in the area for work. Their loyalty club gets frequent emails for promos and discounts, and a $2 off coupon is what brought me in. No issues using coupon or placing order, staff were friendly and location was clean. I got the Impossible cheesesteak, in a small, added hot and sweet peppers, with mushrooms and onions. It was just okay and didn't seem as loaded up as at other locations. Food was fresh and ready in a reasonable amount of time, even with a few online orders coming to pick up. I like that the open-line kitchen allows you to see them making your food. Unfortunately that also means I saw an employee unconsciously touch her face, repeatedly, while wearing gloves to make an order, and then continue with working. I'm not a Karen or anything but with so much emphasis on proper use of PPE for Covid, this is something that needs to be corrected. read more

the hours say 10-4pm ordered at 3pm for a 3:41 pick up time, got there to the clerk telling me they closed at 3pm and that my card would not be charged. Ridiculous! Why wouldn't you close ordering as well? sad to say but this is the last straw with me for this location! We order once or twice a week here but not anymore. I'll spend my money elsewhere. Theyve gone down hill lately quality wise and this is just last straw. read more

Typical of most Capriotti's, friendly staff, quality food. Although this location is much smaller than others and it was a little dirty.

awful awful awful. been twice now in the last week. both times sucked !! you guys put hardly any meat on your sandwiches for over 12 bucks each.. first you cheated me out of the bobbie, now today the capistrami....host Mike was awful. no personality whatsoever..i feel like i wasted my money. i want to be contacted by your district supervisor asap ! read more

Horrible service. Front clerk wasn't sure of what she was doing or saying. No one was in the shop when I ordered and every person who came in after me got thier food and I'm still waiting 25 mins for my food. Asked what is taking so long and the clerk said it will be right up..... . Still waiting .... ...... read more

Capriotti's Sandwich Shop - Capriottis - Sandwiches Near Me - Henderson, Nevada

Service was great, and I tipped. However, seeing a sign like this as you enter is really off putting. You should pay your employees a living wage without having to require customers to supplement that. Also, it's tacky to not post the actual wage. It tells me that it's ridiculously low. Do better. read more

Capriotti's Sandwich Shop - Pay your employees better and don't depend on customers to supplement a living wage. - Sandwiches Near Me - Henderson, Nevada

What a joke. Ordered online, was suppose to be ready at 12:11. Wasn't ready till 12:35 after having to asking for it twice. Learn to staff properly and train, only one of the 4 people in there were actually working hard. Things happen, and I expect that but it was all completely preventable. read more

Not sure who is working the grill today, but he may need a little more training. I ordered a beef steak with no onion, no mushrooms, and sweet peppers. What I got is a beef steak with onions, mushrooms, and hot peppers. The meat and cheese were only on one side of the sandwich, the other side was just bun. The meat is over cooked. And, as a little token, also received some type of black little burnt balls. Not even sure what that is. Needless to say, I go without lunch today and just spent almost $50 there today. Do Better! read more

First time here. Bottled water was unusually very nice. It was private labeled and not super generous in size but pure, light, refreshing, etc. I'd like it delivered to my home. haha. Service was great. My Greek salad was SO yummy. The flavors all came together well. The half size was sufficient for a satisfying lunch. Grab a knife with your fork to cut down the greens. Mine were difficult to eat in a "dainty" manner otherwise. It was as to be expected, an ordinarily small, eat in space. Tables and chairs weren't enduringly comfortable or spacious for a group of four but my salad and water truly were so delicious that it was easy to overlook any take-aways. I'd be happy to return to this location and try more menu items. read more

Great tasting sandwiches. Have ate and many different stores over the years. Wish we had one closer to home.

Whole meal was completely horrible.. The Hot Bobbie contained no stuffing, or cranberries and the bread was so burnt it was beyond attempting to eat. My Cheese Steak was dry, over cooked, cold and had a tendency to stick to the roof of my mouth. Won't be back. read more

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Cap is always yum I had a mistake when I ordered and no one could fix it. That was a bit frustrating but I did get my order and in my opinion the waygu is not worth it the reg slaw by joe is way better! read more

I love Capriotti's. Regardless of the location I go to, I always have a good experience. I always order either the large Cole Turkey or the large Slaw B Joe and both are always delicious. Sometimes the bread is too soft and there is too much sauce but that doesn't stop me from devouring them. It's convenient as it's right by my house and although I don't go there as much as I would like, I am always reminded of why i still go there after I take my first bite. read more

Capriotti's Sandwich Shop - Large (20") Cole Turkey. - Sandwiches Near Me - Henderson, Nevada

Oh my goodness their Capistrami sandwhich is to die for. I love the flavor, the meat, the bread. The staff. One of my go to spots.

Our group went here last night and two people ordered a Philly cheesesteak with peppers and mushrooms. It was at the end of the business's hours. All night long my husband (who ate the sandwich) was sicker than sick. Thinking it was COVID, we immediately scheduled a test this morning as he was clearly sick and that was what came to mind. We paid $150 for the rapid test as there were others with him and he didn't want to get anyone sick. Results came back negative. He spoke with another friend who ate the same sandwich and he was up all night with the same symptoms. Clearly, this is a case of foos poisoning. What a train wreck. We've quarantined our family, no one can go trick or treating and all because of bad food! Fix the problem! This has cost us money but also memories and my husband has lost a day of work but also we've been in touch with doctors and family trying to making sure he has care in the event it's COVID only to learn another person eating the same thing is sick too. read more

This review is for take out. AdmittedlyI have never been to the actual shop... This is also my 1st and 2nd time tasting a sub sandwich My kids laugh when I call them "submarine" sandwiches... They look like submarine's... Both times my vegetarian "turkey" sandwich were so good I ate the whole thing... I told myself in my head a 100x... save half, save half... Nope ate it all!! Here they are coming to the bay...1st one open in S.J. now! read more

Has this store changed management? I had the worst sandwich ever at this location . I have been a customer for 30+ years . I won't go back.

I really dont like writing bad reviews. I came in for lunch only an hour after they opened. I work on the road and sometines needing a bathroom break pushes lunch up a little early. The barhroom was about nasty as hell, trash was overflowing, the sink ,floor and mirror were just gross. I literally felt dirtier after washing my hands. I watched them making my sandwich and there was so many scraps of food on the white board that the only reason i didnt say anything is they had only been open about a half hour so the food shouldnt be rotten as i watched my bread get set right on top of all the food scraps. Have always loved Capriottis but even the bread tasted stale and i didnt even eat the 2nd half and only ate 3/4 of the first half. The only reason i gave a 2nd star is cuz the guys working were friendly as hell. There are to many sub shops popping up now that are cleaner and just as good if not better. I know management reaches out to these kind of reviews to see what they can do to make your next visit better...im tellin ya now, dont bother. I wont respond, and i wont be back. Its gonna take awhile for me to even want to try one of your other locations. read more

Got a steak and cheese. I moved out of state and wanted one since they were always so good. It was terrible. The meat was chewy, had big chunks of fat in it, and tasted like it was previously frozen. Next time I visit Vegas I'll try another place. read more

Food was great but during this time no control over orders and we waited 20 minutes only to find out our internet order were just sitting... despite announced arrivals to pick up... Food is good just need someone to guide the staff... they are working hard to prepare food but no one appears to make sure all ready foods ... read more